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Author Topic: Cryptopia Cryptocurrency Platform Services and Development  (Read 138799 times)
labe1971
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May 04, 2018, 11:19:58 AM
 #1861

Hi Lafu. I'm unable to withdraw. Every time my security token is expired or invalid.

Withdrawal Error
Unfortunately we are unable to process your withdrawal at this time.

Security token for withdraw #3955307 is invalid or has expired, You can send a new one from the <a href='/WithdrawHistory'>Withdraw History</a> section in your account page.

Problem solved. Cryptopia support is very fast and reliable. Thank you
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May 04, 2018, 01:15:35 PM
 #1862

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.













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paramind22
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May 04, 2018, 04:56:12 PM
 #1863

Please check your CompoundCoin deposits.  I just sent one an hour ago and no sign of it showing up.

Wallet is up to date with the network !  maybe wait a bit and it comes true , i have got the same with EPC  yesterday coming after 2-3 hours , but dont know why !  i will ask the devs about if the working on the Deposit tracker  !

It was ok before but now they are having a problem because it's been about a day and I have two withdraws with no sign.

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May 04, 2018, 05:11:11 PM
 #1864

Dear Cryptopians
 
 

1. CUSTOMER SERVICE IS BACK ON TRACK
We have achieved our goal of responding to support tickets within a 72 hour timeframe.
Whilst it is our aim to resolve 90% of tickets with that first response, more complex tickets
will require escalation to our Technical Support team and may take longer to resolve.
But you will hear from us within 72 hours as to the status of your ticket! Learn how to create a new ticket.
https://support.cryptopia.co.nz/csm

.

Happy Trading

Alan Booth

CEO – Cryptopia


This is such a lie its not even funny. I have photo proof above that you dont bother responding. You really shouldn't lie to people Its disgraceful. Especially when they have evidence of the opposite. 3/28 til now is way more then 72 hours buddy. Until my issue is resolved Alan Booth is a thief and a liar. I have removed all of my clients funds out of your exchange. You cant be trusted and will not be used by me or my clients from here on.  Was 10 bucks of XLC really worth that? So stupid...Consider it a tip for the peace of mind that i know you steal from people. I thought it was just a rumor until it happened to me.

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May 04, 2018, 06:54:17 PM
 #1865

Dear Cryptopians
 
It has been ten weeks since I joined Cryptopia and I wanted to recap our progress in that time
and report back as to what the team has managed to achieve. We have made significant improvements
and are committed to continual advancements to deliver our users a fast, secure and customer focused exchange.
 

1. CUSTOMER SERVICE IS BACK ON TRACK
We have achieved our goal of responding to support tickets within a 72 hour timeframe.
Whilst it is our aim to resolve 90% of tickets with that first response, more complex tickets
will require escalation to our Technical Support team and may take longer to resolve.
But you will hear from us within 72 hours as to the status of your ticket! Learn how to create a new ticket.
https://support.cryptopia.co.nz/csm

 
2. OUR NEW SUPPORT CENTRE IS LIVE
 
Our new Support Portal launched this week where you can create tickets,
search the Help Centre and read news in the one portal. This has significantly
streamlined our processes and improved your experience.
We strive to offer our users World Class Service and welcome your feedback
on how we can improve via Twitter or Facebook.
 

3. WE HAVE THE RIGHT STAFF
 
We have been diligently recruiting (and continue to do so)
to ensure we have the right people focused on the right tasks
required to continually enhance the exchange.
 

4. ACCOUNT SECURITY HAS IMPROVED
 
With the phasing out of static Two Factor Authentication methods,
we are assisting users stay safer from Phishing Scams.
There are more changes coming in this space – we strongly encourage you set up dynamic (timed)
Two Factor Authentication such as an Authentication Application or a Cryptopia device.
Here are some instructions on how to set this up.
https://support.cryptopia.co.nz/csm
 
Thank you again for being a part of our global crypto-community.

 

Happy Trading

Alan Booth

CEO – Cryptopia

Reply in 72 hours is a hoax. I created a ticket and got an answer in 24 hours. But now guess what?
I am not able to open the ticket center anymore to see what reply did I get and whatever  reply I got, my issue was not resolved.

Please return the stolen byteballs. Please stay away from this exchange as this surely will turn out to rum away with your money I'm short period of time.


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Oasisman
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May 04, 2018, 08:03:26 PM
 #1866

Worst customer service ever, too many stucked coins that stays unresolved. Bragging about the fast response from the ticket, yes the generic response was fast but after that? I already flooded my ticket with replies just to ask for an update, but I recieved nothing in return. Wow, what a service.
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May 04, 2018, 08:58:59 PM
 #1867

The bragging is the worst part. Especially when you know they stole money from you.

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May 04, 2018, 09:01:12 PM
 #1868

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.

If it has that many confirmations, I would consider it stolen. No reason to not get it after a 100 confirmations. Welcome to theftopia. stay away.

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May 05, 2018, 12:31:59 AM
 #1869

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.

If it has that many confirmations, I would consider it stolen. No reason to not get it after a 100 confirmations. Welcome to theftopia. stay away.
problem solve i already recieve it after 8 hours of waiting. ive been worried why it takes that long even i have morethan 100 confirmation but thanks god i recieve it finally.













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paramind22
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May 05, 2018, 01:39:26 AM
 #1870

I'm getting the "Failed" page when I go to create a ticket.   Was happening to me last time I tried it several hours ago.

NetfetMiningCompany
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May 05, 2018, 02:35:31 AM
 #1871

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.

If it has that many confirmations, I would consider it stolen. No reason to not get it after a 100 confirmations. Welcome to theftopia. stay away.
problem solve i already recieve it after 8 hours of waiting. ive been worried why it takes that long even i have morethan 100 confirmation but thanks god i recieve it finally.

Lucky...I haven't seen my money for over a month.

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May 05, 2018, 03:37:47 AM
 #1872

I'm getting the "Failed" page when I go to create a ticket.   Was happening to me last time I tried it several hours ago.
Its the same with me, they are just creating new features for the name sake.

Also crypto balances are being held hostage and no reply is being given for lost deposits. I hope I can get my money anytime this month. Its pathetic to see such an exchange even able to operate.


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May 05, 2018, 07:29:18 AM
 #1873

I would like a response from Cryptopia confirming or denying that it really costs 15 + btc to get listed.

The only thing necessary for the triumph of evil is for good men to do nothing. Edmund Burke -- May the forces of evil become confused on the way to your house.George Carlin
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May 05, 2018, 09:47:14 AM
 #1874

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.

If it has that many confirmations, I would consider it stolen. No reason to not get it after a 100 confirmations. Welcome to theftopia. stay away.
problem solve i already recieve it after 8 hours of waiting. ive been worried why it takes that long even i have morethan 100 confirmation but thanks god i recieve it finally.

Lucky...I haven't seen my money for over a month.

To bad for you maybe you need to message them up day by day so that they would solve your problem anytime soon or maybe you should contact lafu which have direct contact to the cryptopia dev so that you will be heard and all things will be solve.

Maybe I can call it lucky for doubting to deposit some tokens today and greatly I read their thread since I saw that still there are so many issue on this site.



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digibob00
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May 05, 2018, 01:06:37 PM
 #1875

Hi guys,

just one update, my problem persist, no response from Lafu, no support response, no security email received, no forgot password email received .

I've also other account less used, and i've tried, same problem, so is not related only to one account but more than one after Pin security change to email security.

I think Cryptopia have more than one issue.

Started with deposit delayed fro one month, deposit never received, and now changed from pin security to email security and don't give support from 20 of april.

Cryptopia is one of the exchange with higher fee, despite of that i've used it for a long time, but now i'm starting to be a little bit angry......

I've lot of coin on cryptopia and i want it back.

Regards

Leonard2016
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May 05, 2018, 03:07:56 PM
 #1876

Is there any news from deposited byteball?
It says deposit investigating in the coininfo but didn't say when investigation would be complete!
thank you.

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NetfetMiningCompany
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May 05, 2018, 05:15:06 PM
Last edit: May 05, 2018, 05:28:19 PM by NetfetMiningCompany
 #1877

Just have to bring your business to other exchanges and be sure to tell people Cryptopia will not hesitate to steal your money. Which you may or may not get back...Pathetic. This is the worst exchange I have used. Never again. The CEO is a blatant liar and a crook. Look at the mod for example. I posted a screenshot of no response and the dufus posts more bragging about how they are so good at customer service directly underneath it. On top of stealing, they are also rubbing it in they just flat out dont care. The mod hasnt even acknowledged anyone's posts here about missing money. What more evidence do you need. They even gloat that their AUTOMATED message is whats improved. Sure you will get that automated one, but good luck after that. Hes just using this to boost his own stats. Its one of the most shadiest things ive seen in finance. This guy should not be running this. Ive already withdrew all my value, my clients value, and im trying to get my friends to do the same. If they value their money then they wont use Theftopia. Missing money is unacceptable at any capacity. If it goes missing, it was stolen or borrowed to sell for profit before you get it. For example, my money is in their wallet, and its proven and acknowledged by the ledger and staff. The screencap I posted proves this. Did they give it back? Nope. There is no middle ground there. It was stolen.

                          veil                            /////  PRIVACY WITHOUT COMPROMISE.  /////
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NetfetMiningCompany
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May 05, 2018, 05:23:07 PM
 #1878

How many confirmation to recieve the token that i send  exchange wallet ? Its already 100 confirmation but i still dont see any balance in my cryptopia  wallet addrwss i hope this problem will be solve  until tomorrow.

If it has that many confirmations, I would consider it stolen. No reason to not get it after a 100 confirmations. Welcome to theftopia. stay away.
problem solve i already recieve it after 8 hours of waiting. ive been worried why it takes that long even i have morethan 100 confirmation but thanks god i recieve it finally.

Lucky...I haven't seen my money for over a month.

To bad for you maybe you need to message them up day by day so that they would solve your problem anytime soon or maybe you should contact lafu which have direct contact to the cryptopia dev so that you will be heard and all things will be solve.

Maybe I can call it lucky for doubting to deposit some tokens today and greatly I read their thread since I saw that still there are so many issue on this site.



Seriously? The guy hasnt even responded to anyones concerns.There are screencaps to even show. Nothing...

                          veil                            /////  PRIVACY WITHOUT COMPROMISE.  /////
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Lafu
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May 05, 2018, 05:51:27 PM
 #1879

Just have to bring your business to other exchanges and be sure to tell people Cryptopia will not hesitate to steal your money. Which you may or may not get back...Pathetic. This is the worst exchange I have used. Never again. The CEO is a blatant liar and a crook. Look at the mod for example. I posted a screenshot of no response and the dufus posts more bragging about how they are so good at customer service directly underneath it. On top of stealing, they are also rubbing it in they just flat out dont care. The mod hasnt even acknowledged anyone's posts here about missing money. What more evidence do you need. They even gloat that their AUTOMATED message is whats improved. Sure you will get that automated one, but good luck after that. Hes just using this to boost his own stats. Its one of the most shadiest things ive seen in finance. This guy should not be running this. Ive already withdrew all my value, my clients value, and im trying to get my friends to do the same. If they value their money then they wont use Theftopia. Missing money is unacceptable at any capacity. If it goes missing, it was stolen or borrowed to sell for profit before you get it. For example, my money is in their wallet, and its proven and acknowledged by the ledger and staff. The screencap I posted proves this. Did they give it back? Nope. There is no middle ground there. It was stolen.

Cryptopia dont steal or has stolen money or Coins from a user or users !
Also this thread is normaly no Support thread or channel !
Maybe read the Cryptopia Terms and Conditions
https://www.cryptopia.co.nz/Home/Terms !
If you have a open Support Ticket you have to wait for an reply from our Support Team
or have to wait for sort your issue from the Devs and admins !

Regards  Lafu




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May 05, 2018, 06:15:55 PM
Last edit: May 05, 2018, 06:52:45 PM by NetfetMiningCompany
 #1880

Just have to bring your business to other exchanges and be sure to tell people Cryptopia will not hesitate to steal your money. Which you may or may not get back...Pathetic. This is the worst exchange I have used. Never again. The CEO is a blatant liar and a crook. Look at the mod for example. I posted a screenshot of no response and the dufus posts more bragging about how they are so good at customer service directly underneath it. On top of stealing, they are also rubbing it in they just flat out dont care. The mod hasnt even acknowledged anyone's posts here about missing money. What more evidence do you need. They even gloat that their AUTOMATED message is whats improved. Sure you will get that automated one, but good luck after that. Hes just using this to boost his own stats. Its one of the most shadiest things ive seen in finance. This guy should not be running this. Ive already withdrew all my value, my clients value, and im trying to get my friends to do the same. If they value their money then they wont use Theftopia. Missing money is unacceptable at any capacity. If it goes missing, it was stolen or borrowed to sell for profit before you get it. For example, my money is in their wallet, and its proven and acknowledged by the ledger and staff. The screencap I posted proves this. Did they give it back? Nope. There is no middle ground there. It was stolen.

Cryptopia dont steal or has stolen money or Coins from a user or users !
Also this thread is normaly no Support thread or channel !
Maybe read the Cryptopia Terms and Conditions
https://www.cryptopia.co.nz/Home/Terms !
If you have a open Support Ticket you have to wait for an reply from our Support Team
or have to wait for sort your issue from the Devs and admins !

Regards  Lafu


My experience with your company and the screenshot above proves other wise. You have stolen the money, you havnt bothered even responding at all, only the initial response, and you guys acknowledge you have it. So.....Where is it? Its not in my possession. Its in yours...Stolen..I have documented proof of this. I have been waiting since March for a response. Dont patronize me. it does NOT take over a month for a simple deposit. Why dont you prove to me you dont Steal. Because I have proof otherwise. Your admins....Do NOT respond (i have proof)....The only way i can even think that you DIDNT steal it, is you show me MY money in MY account....It isnt there tho...Your Terms of Service cant break laws so im not even going to bother reading it. I dont even know how you can say that garbage with a straight face when there is literal proof otherwise directly above you.

                          veil                            /////  PRIVACY WITHOUT COMPROMISE.  /////
https://veil-project.com/
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