Cryptopia Cryptocurrency Platform Services and Development

[care2yak]

congrats! nice new look. really neat. looking forward to improved customer support. cheers.

[1714191235]

1714191235

[1714191235]

1714191235

[LeGaulois]

Yep, I noticed the new look this morning while going to do my routine with Cryptopia. The revamp is nicely done and give a better look in 2018 standard. (I like the homepage for example). Also, the site's performance is better for me, I mean the speed increased compared to before. (There is just the chart that can take longer to be displayed, often loading instantly but sometimes it takes ~1 minute)
A happy user still  

[PowerHemp]

helium mainnet is now running some weeks and your exchange where most guys hold the coins is not able to change wallet from offline to online. for what do you need that long time. thats the reason why i stop using your exchange long time ago. you need for everthing sooooo long. thats nowadays in crypto completly shit.

[RobertL13]

4 days ago, a deposit in the equivalent of 27 BTC was made. A few hours later the account was blocked. And so far they have not given an adequate answer about the reasons for blocking. Requested confirmation of identity. I sent everything. The account has not been unblocked. Let's solve the problem here. Since the letters you do not respond.

[Lafu]

4 days ago, a deposit in the equivalent of 27 BTC was made. A few hours later the account was blocked. And so far they have not given an adequate answer about the reasons for blocking. Requested confirmation of identity. I sent everything. The account has not been unblocked. Let's solve the problem here. Since the letters you do not respond.

You already got an reply on your Ticket !
And you have to wait for the support team to get back on this ticket for an answer  !

More i cant do for now !

[care2yak]

4 days ago, a deposit in the equivalent of 27 BTC was made. A few hours later the account was blocked. And so far they have not given an adequate answer about the reasons for blocking. Requested confirmation of identity. I sent everything. The account has not been unblocked. Let's solve the problem here. Since the letters you do not respond.

27 is a huge amt... which alt will you be playing that with? Maybe i could join the ride?  cheers

[RobertL13]

When will my account be unlocked?
Why was it blocked at all?

[Lafu]

Currently in Delisting Status

We have a punch of new delistings please take a look if you are effected !

After conducting a thorough review,
it has been determined that the following coins no longer comply with our Listing Policy and as such, will be permanently delisted on the date provided.
Trade markets are now closed, and we recommend cancelling any open orders.
If you are currently holding a coin listed below, please withdraw any remaining balances to a compatible wallet at your earliest convenience.


PLEASE NOTE:
The coins displaying an asterisk (*) have broken blockchains or wallet that will not allow withdrawals.
This issue is not due to Cryptopia but caused by a problem with the underlying blockchain or wallet associated with that coin.
Please do NOT contact us about this issue as there is nothing we can do to assist.
Any queries or issues locating a compatible wallet or block explorer should be directed to the coin's developers.


Delisting Coins :

StarCredits , AltCoin , Weed , Prototanium , HoboNickels, HodlBucks , Opalcoin , DALECOIN , DA Power Play , Minex , Francs , PepeCoin , MegaX , ZSEcoin , GeertCoin , BenjiRolls , King93 , WarCoin , PolishCoin , Iquant Chain , Evotion* , CacheCoin , MotoCoin* , AthenianWarriorToken , DA$ , BeezerCoin* , UniCoin , OctoCoin* , Sterlingcoin , BipCoin , Evilcoin , Elements , ItiCoin , ArgusCoin , ACoin, GoldPieces* , CannaCoin , YobitCoin , Mustangcoin , GoldPressedLatinum , DonationCoin , PostCoin , Shrooms , PhilosopherStone , DonationCoin , TheChiefCoin , LookCoin , BirdCoin , AmigaCoin , BatCoin ,Royalties*, Sativacoin , VaderCorpCoin ,TigerCoin , CryptCoin , SpaceCoin . CoolInDarkCoin , WirelessCoin , Alexandrite , KushCoin , Prime-XI* , LemonCoin* , Selencoin , Catcoin , SquallCoin , MojoCoin , LADACoin , EcoBit , Swingcoin


We would like to reassure our users that Cryptopia only delists coins that could expose our users to risk,
if you have any questions regarding this please contact our Support Team.


More Info you can get here at our Support Page
Source:  https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=7373dae9dbf4af0052d2ef728a961972

[Conasse]

Never heard f any of the coins above  

The coins displaying an asterisk (*) have broken blockchains or wallet that will not allow withdrawals.

Translating... The coins displaying an asterisk (*) are shitcoins

[RobertL13]

"We're currently waiting for the information you've provided to be reviewed by one of our team members, unfortunately they're currently away."


And you are talking about quick support? Already more than a week I can not get into your account. The reasons have not been named. Terms of specific too. Don't you care about your reputation at all?

[xtraelv]

"We're currently waiting for the information you've provided to be reviewed by one of our team members, unfortunately they're currently away."


And you are talking about quick support? Already more than a week I can not get into your account. The reasons have not been named. Terms of specific too. Don't you care about your reputation at all?

I have spoken to the Admins there and they said that they have communicated with you. Unfortunately New Zealand Privacy laws do not permit them to disclose the reason publicly. They cannot respond with specific details - publicly.  Details that they have provided you - privately.

They have to comply with the law as a licensed financial services provider.

As a licensed financial services provider they do not make the laws but they do have a duty to comply with them.

Providing Information
You agree to provide all information to us which we require in order to manage our anti-money-laundering and countering the financing of terrorism obligations, to manage economic trade sanctions risks, or to comply with any Applicable Law in New Zealand or any other country. If you fail to provide this information, or provide incomplete, inaccurate, or false information, you agree that we may refuse to establish a business relationship with you, may be required to delay, defer, stop or refuse to process any Transaction, or may terminate our business relationship with you and close your Account at any time without notice.

https://www.cryptopia.co.nz/Home/Terms



You can view their terms of use and disclosure here:
https://www.cryptopia.co.nz/Home/Privacy
https://www.cryptopia.co.nz/Home/Terms
https://www.cryptopia.co.nz/Home/RiskStatement

New Zealand legislation can be viewed here.

Note: Cryptopia does not monitor this thread. Generally the only responses given here are from me or Lafu. Neither of us are employees of Cryptopia. Both of us volunteer our time in moderating the trollbox on Cryptopia.

Communicating with Us
You can communicate with us by lodging a support ticket through your Account or by email. You can also communicate with us by Facebook or Twitter, but communications through these media will not constitute notice for the purpose of these Terms.

https://www.cryptopia.co.nz/Home/Terms

Anyone using the Cryptopia services should read the terms of use , privacy policy and risk statement. It establishes the contractual relationship that you are making and lists the rules and laws by which both parties have to abide by.

[RobertL13]

Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.

[PowerHemp]

Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.

why dont use binance or any other big exchange for so high amounts? quick support XD? normaly you wait weeks or 1 month for a answer.

[xtraelv]

Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.

why dont use binance or any other big exchange for so high amounts? quick support XD? normaly you wait weeks or 1 month for a answer.

Binance has similar terms:
https://www.binance.com/agreement.html

If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Binance shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of Binance Service to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of Binance Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.
<snip>
By accessing the Binance Service, you agree that Binance shall have the right to unilaterally determine whether you have violated any of the above covenants and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to
       ● block and close order requests
       ● freezing your account
       ● reporting the incident to authorities
       ● publishing the alleged violations and actions that have been taken
       ● deleting any information you published that is in violation

[RobertL13]

Your account has been frozen as we are entitled to freeze any account under our terms and conditions (Section 4.3 https://www.cryptopia.co.nz/Home/Terms#4)
 
To assist us with this process please reply and provide the following:
 - Photo ID
 - You holding this ID
 - You with a page with a handwritten note that says  "Beam me up Scotty"
 - Proof of address
 
Kind regards,
Helen




*******************************************************************************************************************************




There is a clear delay of my ticket. I sent everything to them on the 4th of October. Sense of asking for something again?

[kostepanych2]

Trying to make trade with 0.00050022 BTC and get an error: "Your trade total must be at least 0.0005 BTC"
Why?
0.00050022 > 0.0005

[Lafu]

Trying to make trade with 0.00050022 BTC and get an error: "Your trade total must be at least 0.0005 BTC"
Why?
0.00050022 > 0.0005

Have you calculated in that the trading fee , maybe thats why it dont work !

[JanpriX]

Trying to make trade with 0.00050022 BTC and get an error: "Your trade total must be at least 0.0005 BTC"
Why?
0.00050022 > 0.0005

Have you calculated in that the trading fee , maybe thats why it dont work !

Definitely think that is exact reason why his trade didn't go through. Try adding a little more sats in your trade and it should go through without any problem.

On another note, been digging the new look of your website. Pleasing to the eyes and having that "updated" look really provide you a feel that you are indeed trading coins in 2018 and not in 2015  .

[PowerHemp]

Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.

why dont use binance or any other big exchange for so high amounts? quick support XD? normaly you wait weeks or 1 month for a answer.

Binance has similar terms:
https://www.binance.com/agreement.html

If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Binance shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of Binance Service to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of Binance Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.
<snip>
By accessing the Binance Service, you agree that Binance shall have the right to unilaterally determine whether you have violated any of the above covenants and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to
       ● block and close order requests
       ● freezing your account
       ● reporting the incident to authorities
       ● publishing the alleged violations and actions that have been taken
       ● deleting any information you published that is in violation

maybe but they work much much much much^100 faster than cryptopia

[zoose]

Trying to make trade with 0.00050022 BTC and get an error: "Your trade total must be at least 0.0005 BTC"
Why?
0.00050022 > 0.0005

Cryptopia provides users essential information about how to navigate the exchange on the Customer Service Portal. You can access it here: https://support.cryptopia.co.nz/csm or click the support icon on the homepage.

What you'll find ranges between basic knowledge on how to get start trading to guides, how to keep your account secure to a Guide for Developers showing how to access Cryptopias API.

TRADING:  Explains the Minimum Trade Amount https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=0ba21caddbad1f009990f6fcbf961930

SECURITY: Explains the importance of securing your account https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=03e5d821dbed1f009990f6fcbf961961


Hope this helps, if you have any other questions feel free to ask.