Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[BitBatFan]

Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid 

[xKomatsu]

In other news we've hit 5 billion bets! There is a giveaway going on @ facebook.com/officialprimedice
https://i.imgur.com/YqwlKrj.png

Well this must be a joke 

In the normal spirit of Primedice, we'll be giving away 0.001 BTC to everyone who comments their Primedice username in the comments.

Limited to the first 500 people so get in quick! All accounts will be credited within 72 hours.

That is what you call spirit?

That's disappointing for a giveaway. For such a milestone hand out at least 5BTC and not the tiny sniff of small change.

Anyway you didn't deserve the giveaway(you have already defaulted the small loan that you took from me and never returned back).
Also its the website's wish to giveaway or not and how much do they want to give away.
And as usual I missed the giveaway, cuz other people were too fast to get that giveaway. However it was nice to see people being active on primedice's fb page for various events.

It's actually not a question of how much money they give away, it's about considering the size of PD and giving back to the community that made PD what it is now with their continued support

that is really interesting thing to think about what PD is giving back to players on this historical achievement of 5 Billion bet, 1mBtc made disappointed many players as they are expecting for much giveaway on this time.

Even some people may not mind the amount but if it's talking about normal spirit why there is no giveaway on this bitcointalk forum?

Since this forum can be easily being abuse I think.
Anyway congrats for PD to reach 5 millions bet. Really awesome to see this bet count

one can have multiple facebooks too, don't?

Anyone can have multiple facebook accounts but creating facebook accounts needs much effort compared creating account here in forum so it is fewer for every user to have

[vendetahome]

Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid 

people always want free money and search for ways to get it because they are greedy thats why

[xKomatsu]

Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid 

Most bitcoiners doesnt want to risk their coins in gambling, they do want only free money to gamble with and withdraw once they reached the minimum withdrawal Specially users from third world country

[Omikifuse]

Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid 

Most bitcoiners doesnt want to risk their coins in gambling, they do want only free money to gamble with and withdraw once they reached the minimum withdrawal Specially users from third world country

they are not the majority, of course.

Otherwise there would be no casinos around and PD would have no profit

[Zaih]

Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid 

Welcome to Bitcoin

[Whitehouse]

Anyone can have multiple facebook accounts but creating facebook accounts needs much effort compared creating account here in forum so it is fewer for every user to have

I agree it's easier and quicker to create an account here as you don't need to verify via email but from what I remember its very easy to create a Facebook account and can be done in a couple of minutes. Setting up an email is the same so you could probably have a new email and facebook account within 5 minutes. Creating an account here takes 6 minutes before you can post and many giveaways have a minimum rank limit to stop people easily creating accounts so it's not always that easy.

[Glucose]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

[fox19891989]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

It is very normal and many guys complaint before, PD has too many players, and too many tickets to read.

Actually you can write a post about the situation in this OP, or PM stunna or Micro(pd mod), they will answer you soon.

[98problems]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

i once send them a ticket and they did not answer me, though they solved it on forum

[sukamasoto]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

[amiryaqot]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

[ClevaRookie]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

[trafficolaa]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

that is true PD has very very poor support and they take so mcuh time to reply even it take couple of weeks to hear from their support section so that is not normal thing from my point of view, PD must have to improve quality of their support section and make it the best as they are the no 1 dice site.


Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

[tspacepilot]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

You may be right that they've grown enough to consider expanding their staff.  I know that the one time I had an issue with a PD withdrawal.  I had to wait a week or so to hear back.  Then I wrote again and I heard back soon after.  My issue was resolved without issue (apart from the waiting).

[thebitcoinquiz.com]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

They don't have any problem in spending money on a customer support but the only problem is with finding a trustable person to do the support. Also I guess most of the support emails are useless aiming at thugging out money from primedice and that's why most probably they are ignored.

[arallmuus]

Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

Honestly it is not normal but if we see it from PrimeDice side's then the extreme delay was caused by multiple dozens of email that was received everyday. In accordance to that, the support section is handle personally by Stunna and Edward which makes it hard to reach out every emails in one day.
Not to mention there will be a lot of bogus email that tried to access the account that was not them, so sometimes a legit emails asking for support might slip out of the way.

[ClevaRookie]

Sorry to post here but support is very slow to answer...

Can anyone check the e-mail I have sent to support 4 days ago ?

As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask

You can visit this thread : https://bitcointalk.org/index.php?topic=1046835.msg11277074#msg11277074
Primedice is ignoring my support request after communication, it's been 12 days.

if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever

Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?

They don't have any problem in spending money on a customer support but the only problem is with finding a trustable person to do the support. Also I guess most of the support emails are useless aiming at thugging out money from primedice and that's why most probably they are ignored.

I know of some trustable dice sites who do their job and probably get looked after financially. How can support see emails as useless? At least then reply and say something like "Your request is useless" if that is what it comes to, but just to ignore tells me they don't give a damn about customers. That is my general feeling

 

[Glucose]

I didn't expect to create such a large discussion about PD support ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).

I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer

PS : Still waiting ;-)

[Havelivi]

I didn't expect to create such a large discussion about PD support ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).

I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer

PS : Still waiting ;-)

still support is much big  problem for primedice to handle a large number requests each day, about my another account i had to wait to get reply from them almost 19 days for an issue there and i hope so you too get reply very soon maybe in 19 days.