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[1982dre]

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. 

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. 

No its not  rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

[MICRO]

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. 

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. 

No its not  rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

I am talking about replies. Solutions can take a bit of time but also not to much.
I am looking at the zendesk stats now.
We do have to wait for people to reply back. And sometimes i need to get Admins or Devs involved.

Most of the time ticket takes longer is when we dont get reply (sometimes zendesk doesn't register it as reply to ticket and i don't see it.) so then its best bet if you don't get reply in 24h to make new ticket with reference to the original ticket.

Well also today some tickets will take time zendesk id down atm for some updates.

[MICRO]

Again a facebook giveaway. 

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

Lol dude you'll get the giveaway amount, if you've met all the requirements for that particular giveaway. spamming here will not help you.

That is true once we payout giveaway i cant review every single complain i get. Its will take way to much time for each giveaway.

[onlinedragon]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

[MICRO]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

[frankmb]

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. 

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. 

No its not  rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

I am talking about replies. Solutions can take a bit of time but also not to much.
I am looking at the zendesk stats now.
We do have to wait for people to reply back. And sometimes i need to get Admins or Devs involved.

Most of the time ticket takes longer is when we dont get reply (sometimes zendesk doesn't register it as reply to ticket and i don't see it.) so then its best bet if you don't get reply in 24h to make new ticket with reference to the original ticket.

Well also today some tickets will take time zendesk id down atm for some updates.

Well great job Micro you reply so fast at first.

Now it's time that PD thinks why do you guys have 340 tickets per week and industry average only 42.

[BoXXoB]

The support reply times have definitely been reduced. Needed some help with some withdrawal logs the other day and MICRO handled them in an instant. The support used to be a pain but those times are in the past...

[yolanda222]

your balance is lower than your bet amount, your seed has changed, or there was another issue ??

[Pattberry]

your balance is lower than your bet amount, your seed has changed, or there was another issue ??

seems prime dice is having server issue,when i try to change the seed it is showing another error like "too much request ",every user is facing the same issue and more over chat is not working smoothly for the past one week and from today you cannot roll ,hope they will fix the issue as soon as possible

[mriulian]

Again a facebook giveaway. 

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

Lol dude you'll get the giveaway amount, if you've met all the requirements for that particular giveaway. spamming here will not help you.

That is true once we payout giveaway i cant review every single complain i get. Its will take way to much time for each giveaway.

It is not quite fair.

In 8 giveaways i was eligle for everyone but never received one.

So yeah. That's what is happening

[MICRO]

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. 

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. 

No its not  rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

I am talking about replies. Solutions can take a bit of time but also not to much.
I am looking at the zendesk stats now.
We do have to wait for people to reply back. And sometimes i need to get Admins or Devs involved.

Most of the time ticket takes longer is when we dont get reply (sometimes zendesk doesn't register it as reply to ticket and i don't see it.) so then its best bet if you don't get reply in 24h to make new ticket with reference to the original ticket.

Well also today some tickets will take time zendesk id down atm for some updates.

Well great job Micro you reply so fast at first.

Now it's time that PD thinks why do you guys have 340 tickets per week and industry average only 42.

Well we have ton more users than others.

[onlinedragon]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

I bet there are enough people who did by accident clicked max bet instead of 2x. When you are betting all the time the risk for max bet is really high. I understand that Primedice don't care about it where other dice sites already implemented this max bet warning.

[adaseb]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

I bet there are enough people who did by accident clicked max bet instead of 2x. When you are betting all the time the risk for max bet is really high. I understand that Primedice don't care about it where other dice sites already implemented this max bet warning.

He is correct, I made that mistake also. Accidently clicking MAX and then without realizing you already hit the roll button. And it usually results a loss in my cause. Best to keep low amounts in your PD account if you are betting manually like that.

[MICRO]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

I bet there are enough people who did by accident clicked max bet instead of 2x. When you are betting all the time the risk for max bet is really high. I understand that Primedice don't care about it where other dice sites already implemented this max bet warning.

He is correct, I made that mistake also. Accidently clicking MAX and then without realizing you already hit the roll button. And it usually results a loss in my cause. Best to keep low amounts in your PD account if you are betting manually like that.

Well if we get a lot of reports about this we will consider removing max bet button or spacing it out. I just forwarded this to devs.

Tbh i could never hit max instead of 2x on my S7 edge now that is 5.5" screen so on smaller screens it might be easier to hit wrong button. We will check it out.

[adaseb]

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

I bet there are enough people who did by accident clicked max bet instead of 2x. When you are betting all the time the risk for max bet is really high. I understand that Primedice don't care about it where other dice sites already implemented this max bet warning.

He is correct, I made that mistake also. Accidently clicking MAX and then without realizing you already hit the roll button. And it usually results a loss in my cause. Best to keep low amounts in your PD account if you are betting manually like that.

Well if we get a lot of reports about this we will consider removing max bet button or spacing it out. I just forwarded this to devs.

Tbh i could never hit max instead of 2x on my S7 edge now that is 5.5" screen so on smaller screens it might be easier to hit wrong button. We will check it out.

Sometimes we are lazy and just do manual bet instead of auto bet and with the mouse on the computer its very easy to hit the MAX bet when going back and forth. This happened so many times for me, its really frusterating.

[MICRO]

I just talked with dev. We will most likely implement popup that you will be able to disable if its annoying.

[Betwrong]

I just talked with dev. We will most likely implement popup that you will be able to disable if its annoying.

That's great, I think it will be useful. By the way as far as I can remeber there was some kind of a warning in the previous versions of PrimeDice.

For unknown reason I have not hit the MAX button on the new version of PD yet, but I do understand the concerns of the people above and I agree with them.

[lite]

I just talked with dev. We will most likely implement popup that you will be able to disable if its annoying.

It'll be a nice feature (disabling the max button), it's been suggested many times, but it was never taken into consideration.

[adaseb]

I just talked with dev. We will most likely implement popup that you will be able to disable if its annoying.

It'll be a nice feature (disabling the max button), it's been suggested many times, but it was never taken into consideration.

Yeah I agree, many mentioned this in the past numerious times and it was never removed or disabled. I assumed it was to make money off the misfortunes of others who hit that button by mistake.

[Betwrong]

I just talked with dev. We will most likely implement popup that you will be able to disable if its annoying.

It'll be a nice feature (disabling the max button), it's been suggested many times, but it was never taken into consideration.

Yeah I agree, many mentioned this in the past numerious times and it was never removed or disabled. I assumed it was to make money off the misfortunes of others who hit that button by mistake.

Actually I've heard many times how people were hitting the MAX button by mistake and winning big because of that, but I agree that this button should be placed somewhere far from reaching it by mistake.

Also I personally don't think Primedice is so evil to keep that button there to make money off the misfortunes of the people who hit that button by mistake and lose. They are doing okay without such tricks IMO.