Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[Zaih]

Support ticket response has been averaging less than 2 hours!

[1715381815]

1715381815

[1715381815]

1715381815

[Sven42]

MICRO... Stunna...

I believe I have found a bug that has presented itself since the update that messed everything up. I submitted a request (15943) where I explain what is going on. Please contact me either through this forum or by the email I gave you in the request. The bug is very unusual as it allows users to avoid the house edge in specific circumstances. I think you should take a look at my ticket. Hopefully my good intentions will be rewarded with a little coin to play with;)

[1982dre]

Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again.

This is crucial information!
I thought I was doing the right thing not following up so you guys have time to process all emails, but it has been 4 days. I've sent an email again (Ticket 15635).

Crucial indeed. So I may hope they already looking for a better system.

[MICRO]

The support is usually slow but it shouldn't be over 11 days. Maybe they missed your ticket. So like the others suggested just submit another ticket.

We had first response time under 3 hours which is better than 95% of the other sites that use zendesk .
Industry average is 19 hours.

But yes support was a lot slower with this issues since we had huge amount of tickets and every single one required a lot of time to be sorted out.
We are almost done with all the tickets and then support will resume to be one of the fastest supports in the market.

[MICRO]

I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.

Thank you.

i think your ticket is simply older than mine. i was 15562

Ah... Yes... Fair enough... 

Hey,

I replied to your ticket and its marked as solved.
Check your email.

[MICRO]

The support is usually slow but it shouldn't be over 11 days. Maybe they missed your ticket. So like the others suggested just submit another ticket.

We had first response time under 3 hours which is better than 95% of the other sites that use zendesk .
Industry average is 19 hours.

But yes support was a lot slower with this issues since we had huge amount of tickets and every single one required a lot of time to be sorted out.
We are almost done with all the tickets and then support will resume to be one of the fastest supports in the market.

MICRO, I have access to my account again, but the stats are still wrong .. will this be fixed or is this the end product and the ticket closed?

Atm we are focusing on fixing people accounts so they can login .
When we finish with this we will see what we can do about stats , get them from backup or what we can do to get them as accurate as possible.

[1982dre]

https://www.youtube.com/watch?v=EdB_24CtC0Y

[cutepapyboy1]

Hi micro,

I already response to your email about my account problem. here"s the support ticket number:(15915). Hope you can fixed it ASAP. I'm kinda bored and it's been a day not playing. Thanks

[Slark]

What is maximum bet amount on PrimeDice? Because I saw someone showing error message when he wanted to bet 1 BTC, that the max accepted bet is 0.04 BTC.
But then he bet exactly 0.04 BTC and still received error:

I tried 0.04 and does not work, may be due to this Special error? If such could be solved?
http://imgur.com/a/pskpW

His thread: https://bitcointalk.org/index.php?topic=1594830.msg16017940#msg16017940

[maxhor]

What is maximum bet amount on PrimeDice? Because I saw someone showing error message when he wanted to bet 1 BTC, that the max accepted bet is 0.04 BTC.
But then he bet exactly 0.04 BTC and still received error:

I tried 0.04 and does not work, may be due to this Special error? If such could be solved?
http://imgur.com/a/pskpW

His thread: https://bitcointalk.org/index.php?topic=1594830.msg16017940#msg16017940

The maximum bet amount is 30 BTC with 2x payout so in case lower odds player can place the bigger amount too, this is big for sure or maybe that player have only 1 BTC into his account there, than he has to reduce the 1 satoshi from the bet amount.

[Samspudz]

hi can you help me and me to fix this error?

http://imgur.com/a/IBybM

[trafficolaa]

hi can you help me and me to fix this error?

http://imgur.com/a/IBybM

Did you tried on their main site instead of using bot? I'm quite sure about this that is just a bug, very possible chance this is happening due to database error and something got broken, so you have to sent the support ticket to get timely solution about this problem.

[bitcoinmax88]

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

[MICRO]

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

Hey,

You never provided any info to verify ownership  but i guess since you are writing here that is good enough. So your account will be sorted out as soon as dev is online.

[HaXX0R1337]

Actually, from my perspective everything is fine now.
I had no more problems with my account, no problems with balance too, everything fits.
I think PD did a great job, after such a big amount of persons that lost their balances.

[bitcoinmax88]

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

Hey,

You never provided any info to verify ownership  but i guess since you are writing here that is good enough. So your account will be sorted out as soon as dev is online.

That is great news, looking forward to accessing the account again today and seeing the numbers, if you need to change the pass or 2fa, please send me a pm here with such details, otherwise I will use the same credentials as before.
Account name: MikeTheMug

[rmalvarez]

Hi,

Mi first request was 15489, in this request PD sended to me a new password this password not work ( "unauthorized" ) , I clean the browser cache ( firefox ) and try again and neither work

I try with other browser ( Chromium ) and neither work.

I wait three days and send a new request 15931 and I had no answer. The last request is from yesterday.

My user is tester9

Sorry my english, my first language is Spanish.

Thank You.

[MICRO]

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

Hey,

You never provided any info to verify ownership  but i guess since you are writing here that is good enough. So your account will be sorted out as soon as dev is online.

That is great news, looking forward to accessing the account again today and seeing the numbers, if you need to change the pass or 2fa, please send me a pm here with such details, otherwise I will use the same credentials as before.
Account name: MikeTheMug

Hey,

It would be better if you can submit ticket and i will update you there.

[BTCForum1230]

I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.

Thank you.

i think your ticket is simply older than mine. i was 15562

Ah... Yes... Fair enough...  

Hey,

I replied to your ticket and its marked as solved.
Check your email.

Hello,

I haven't received any emails about this for a few days. Also, I tried logging in and I'm still receiving "unauthorized".

To be clear, this is the ticket #: 15670.

Thank you.

[Stunna]

hi can you help me and me to fix this error?

http://imgur.com/a/IBybM

This is not even a picture of primedice, that's a different dice website. We have a much higher max bet than that on primedice. That looks like the 'coindice' script.