I've rebooted 3 times, but the second chip has never started
I want to open the box and troubleshoot, but the systems are sealed and I don't want to lose warranty support, so I'm waiting on "support".
Personally I would get 2 pieces of information they are going to want. You can get this without opening up the system.
1) Open an SSH connection and run
# /opt/cgminer -n
It should spit out something like the below.
[2014-02-13 01:08:49] USB all: found 4 devices - listing known devices
.USB dev 0: Bus 1 Device 3 ID: 1cbe:0003
Manufacturer: 'CoinTerra'
Product: 'GoldStrike ASIC'
.USB dev 1: Bus 1 Device 4 ID: 1cbe:0003
Manufacturer: 'CoinTerra'
Product: 'GoldStrike ASIC'
[2014-02-13 01:08:49] 2 known USB devices
2) Create a debug log of your mining
- vi /etc/init.d/S99cgminer
Add a -D option like such
/opt/cgminer -c /Angstrom/Cointerra/cgminer.conf --api-listen --api-port 4028 --api-network --cta-load $CTA_LOAD -T -D > /tmp/cgminer.log &
- Restart the cgminer service like so
/etc/init.d/S99cgminer restart
- Let it run for 15 minutes. Make sure the 2nd ASIC doesnt start.
- ftp the log file from the cointerra. Its in the /var/log/cgminer.log
- Email the log file and the info from step #1 above. It should help speed up the process.
After you are done with the above just reboot. The ram disk will be restored and the -D option removed.
I would also like to see the log file so I can ensure my cointerra-monitor notices the issue and will send me an email if mine ever does the same thing.