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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614341 times)
Totscha
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December 12, 2013, 02:16:32 PM
 #681

Not cool guys...

I don't think you fully realize that the site has now been down for most of the working hours within EU. Where most of your customers (fans) come from...

If the problem is really not serious, you are not taking it serious enough.

Plan your major downtimes for when Europe is asleep, you will get much much less complaints Wink
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mithrandi
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December 12, 2013, 02:40:14 PM
 #682

Site seems to be back up, but extremely slow.

EDIT: Guess I spoke too soon, getting 502s again.

sickpig
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December 12, 2013, 02:41:55 PM
Last edit: December 12, 2013, 03:09:50 PM by sickpig
 #683

Site seems to be back up, but extremely slow.

not for me (14:41 UTC)

edit1 14:52 UTC: after the usual cloudfare web browser check I've been albe to see the homepage again. let's if it works for real now...
edit2 15:05 UTC: I'm able to login. The only thing I've done so far is generating a new API key and it seems to work.

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mandelbaum_mandelbaum
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December 12, 2013, 03:06:49 PM
Last edit: December 12, 2013, 03:16:54 PM by mandelbaum_mandelbaum
 #684

The website is definitely up.

EDIT: Not anymore.
Serpens66
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December 12, 2013, 03:16:37 PM
 #685

hm.. some minutes it was online.. now down again.. ^^

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sickpig
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December 12, 2013, 03:18:53 PM
 #686

hm.. some minutes it was online.. now down again.. ^^

I can confirm it's down again at the moment.



Bitcoin is a participatory system which ought to respect the right of self determinism of all of its users - Gregory Maxwell.
Totscha
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December 12, 2013, 03:19:17 PM
 #687

The website is definitely up.

And the trade history clearly shows 8 hours worth of downtime (7 if we include the very limited avilability in the last hour).

Quote
KrakenFX: "no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"

Please explain how this was not a serious problem...

Till this day I had 0 problems with you and loved this site. I just want you to reasure me that stuff like this will not be happening again. Just a plain explanation please.

Thank you!
mithrandi
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December 12, 2013, 03:59:50 PM
 #688

API seems to be behind CloudFlare protection now, which passes my web browser but not my API clients :/

m19
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December 12, 2013, 05:28:03 PM
 #689

The website is definitely up.

And the trade history clearly shows 8 hours worth of downtime (7 if we include the very limited avilability in the last hour).

Quote
KrakenFX: "no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"

Please explain how this was not a serious problem...

Till this day I had 0 problems with you and loved this site. I just want you to reasure me that stuff like this will not be happening again. Just a plain explanation please.

Thank you!

It was a DDOS attack and they had to install proper DDOS protection.

Quote from their facebook page:

Quote
Hi all, we're fending off a DDoS and the site may be back intermittently while we continue to make adjustments. Funds are all secure. Hope to have an update for you shortly. Our apologies for the inconvenience and lack of communication. Timing was unfortunate with many of us traveling back from the Vegas conference.

I haven't lost my faith yet Smiley
spirale
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December 12, 2013, 06:58:10 PM
 #690

And it's down again...
cyclops
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December 12, 2013, 07:19:42 PM
 #691

Oh dear
CoinTraderPro
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December 12, 2013, 07:25:13 PM
 #692

They need to sort this DDOS and also start getting verifications processed.

DDOS was always going to be a potential issue.  Yet again with the Cloudfare, these guys are the real clowns - they cannot protect shit from DDOS.

Even before this though verification was becoming an issue.  What really irks me is that if Kraken do not have the staff to check docs then they should at least relax the checks until they do - say allow BTC withdrawals.  It should not be my problem that they have more verification requests then they can handle.

Also is anyone actually getting verified in the 'up to' 7 days or does everyone find it takes at least the full 7 days and a couple of emails to make it happen? 

Really going off Kraken which is sad as they had a nice site. 





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December 12, 2013, 07:32:23 PM
 #693

Hi Everyone - we apologize for the long down time. The site was back up for me a little while ago, but it's down again at the present time. We are doing everything we can to get the site stable as soon as possible.

We did not have to install DDOS protection after the attack, but already had such protection in place. But DDOS protection is isn't infallible. A site can still go down even if good DDOS protection is in place. There are steps you can take once the attack is underway to mitigate the damage, but it can still take a long time before the site is stable again.

We can't realistically promise that this will never happen again. As I said, DDOS protection isn't infallible. We can promise we'll do a better job with communication next time, but keep in mind that when a DDOS attack hits, about all we can say is that we're under attack and are working hard to get the site back up as soon as we can. We can also promise that we'll look at what can be done to improve our DDOS protection.

Saying that the situation is "nothing serious" was an unfortunate choice of words. It is of course serious any time you don't have access to your account and aren't able to manage your trades. But what was meant is that it's nothing more serious that a DDOS attack - i.e. the site isn't compromised, just down due to the attack.  

Until the site is stable again, the status is that we're still under attack and doing everything we can to get it stable again.




Dargo
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December 12, 2013, 07:41:53 PM
 #694

Also, we are aware that customer support/verification is extremely slow right now. We've hired a small army of support/verification staff to resolve this issue, but as I've said before, it will take time before the new staff results in much faster response times. The reason for this is that the new staff need to be trained and this takes time - and when we take time to train staff, it's time that we would otherwise use to answer tickets. So, paradoxically, when you hire new staff, it actually slows you down for a while, and we are still in the stage where the training is slowing us down. The situation will get much better, but it will continue to be slow for a while before it gets better. 
Serpens66
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December 12, 2013, 07:57:56 PM
 #695

at the moment it's up again Smiley

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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December 12, 2013, 08:02:48 PM
Last edit: December 12, 2013, 09:06:30 PM by tbosman
 #696

Is the api turned off? Im getting 503's on the api but not on the use website.

edit: Nvm,  its up again
noodle73
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December 12, 2013, 09:10:46 PM
 #697

I'm going to speak up for Kraken.
Today's been the first major stumble I've seen (and personally, it's been a real pain) but in terms of ease of use, depth of information, responsiveness of the site. It's rapidly become my favourite exchange.
Stuff happens, we understand, but do keep us informed better than happened today. I look forward to a bigger, better, stronger Kraken as a result.
But well done on what you've created.
macsga
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December 13, 2013, 09:59:38 AM
 #698

I believe the downtime was due to an upgrade to the API containing now price spread and other stuff. I don't have positive or negative opinion about it yet; it was 4-5 days since I signed and I got verified earlier than MtGox. I really look forward withdrawing some funds and make my first SEPA deposit to see how it behaves.

So far, so good.

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OleOle
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December 13, 2013, 04:29:33 PM
 #699

I've been using Kraken since October and I think its been great. The only thing I need to do now is find a friendly SEPA area bank that will allow non-residents to easily open a bank account to make inward and outward payments to Kraken easier. If anyone has any ideas, feel free to PM me or post here please, it would be a great help.

Thanks very much.

Smiley


realcoin
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December 13, 2013, 05:01:23 PM
 #700

I've been using Kraken since October and I think its been great. The only thing I need to do now is find a friendly SEPA area bank that will allow non-residents to easily open a bank account to make inward and outward payments to Kraken easier. If anyone has any ideas, feel free to PM me or post here please, it would be a great help.

Thanks very much.Smiley

Maybe here?
Do any banks offer SEPA-depositable accounts to US citizens?
https://bitcointalk.org/index.php?topic=88440.0

I am not "Realcoin REC"! There were no REC when I sign up the forum...
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