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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 611942 times)
Dargo
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March 06, 2014, 06:56:11 PM
 #1561

Hi everyone,

This is just a short announcement that I work for Kraken.com and that I am going to assist Dargo with questions concerning open support tickets or other problems with Kraken support that you guys experience. Right now, I am mainly monitoring the German-language Kraken thread, but I am also going to check this thread on a regular basis.

Dargo is going to confirm that I work for Kraken.com shortly (hopefully that will convince you that I am not a fraud Wink). 

Yunus


Vouch for this. Yunus works for Kraken part time. He's been helping out in our German thread and will also pitch in here.
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Titus pollo
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March 07, 2014, 09:09:16 AM
 #1562

Hi, i'm having trouble with a deposit. I have been waiting for 10 days, support ticket #21550
Thank
bebouill
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March 07, 2014, 10:19:50 AM
Last edit: March 07, 2014, 01:21:46 PM by bebouill
 #1563

help me please I have 1376 litecoin in on hold.

ticket :22015
Serpens66
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March 07, 2014, 03:50:33 PM
Last edit: March 07, 2014, 04:35:08 PM by Serpens66
 #1564

HACK or BUG???

In my history are several bitcoin withdrawals from the last minutes which I did not made!   The bitcoins are not taken from my balance, but what is going on there?HuhHuh   I withdrew my bitcoins to my wallet now. I hope they will arrive there and are not lost !

edit:
I think it's just a bug... the balance of bitcoins showing in the history after every withdraw was not mine. I only had 5 bitcoins and after the first withdrawal the history shows a bitcoin balance of 20.

Edit2:
My withdrawal I made is in the blockchain and now after 40 minutes with 1 confirmation Smiley But it does not show in the history, but in the "funding" section.
If you want to take a look at my account, a made a ticket (22095).

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink
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Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
KrakenTrader
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March 07, 2014, 04:19:00 PM
Last edit: March 07, 2014, 05:22:41 PM by KrakenTrader
 #1565

HACK or BUG???

In my history are several bitcoin withdrawals from the last minutes which I did not made!   The bitcoins are not taken from my balance, but what is going on there?HuhHuh   I withdrew my bitcoins to my wallet now. I hope they will arrive there and are not lost !

edit:
I think it's just a bug... the balance of bitcoins showing in the history after every withdraw was not mine. I only had 5 bitcoins and after the first withdrawal the history shows a bitcoin balance of 20.

The same happened to me.

Since a few minutes, 3 different bitcoin withdrawals are displayed in History / Ledger, but I did not initiate them.
They are not taken from my balance.
They are not showing up in funding/withdrawals.

So I have the same amount of btc in my kraken balance as before.

Dargo what happened?
Dargo
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March 07, 2014, 04:42:31 PM
 #1566

Serpens and KrakenTrader - we've seen your posts and are investigating. KrakenTrader - please PM me your public account ID so we can look at your account. Or, if you've created a ticket, PM the ticket number.
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March 07, 2014, 05:21:46 PM
 #1567

Serpens and KrakenTrader - we've seen your posts and are investigating. KrakenTrader - please PM me your public account ID so we can look at your account. Or, if you've created a ticket, PM the ticket number.

Dargo, thank you for fast response. I pm'ed you.

FYI
I just did some test btc withdrawals, and can confirm they work fine.
I also requested an EURO withdrawal this morning and it arrived as usual after 6hours in my bank account.


Dargo
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March 07, 2014, 07:26:59 PM
 #1568

Serpens and KarkenTrader: The anomalous withdrawals in the ledger are your own withdrawals. We had some bitcoin withdrawals from a while back that were stuck in "sent" status, and this was fixed earlier, so they've gone to "success" status. A withdrawal in "sent" status is withheld, so you can't use the funds, but it isn't yet reflected in your ledger. It's only with "success" status that the withdrawal is reflected in your ledger. I'll PM each of you a list of the relevant withdrawal IDs. Of course, if you still can't make sense of it, let me know.

It's obviously scary to see unknown withdrawals in your ledger, but in this case it's nothing to worry about.   
Rannasha
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March 07, 2014, 08:39:04 PM
 #1569

Speaking of unexpected things showing up on the withdrawals-overview: 3 withdrawals I performed right before the period where the Fidor API was broken and withdrawals/deposits weren't being processed are stuck on "Sent". The money arrived in my bank account just fine, so it's just the status on my account that's not up to date. Not sure if that might mess up Krakens internal accounting, but it could be something to look at.

Withdrawals I made after the Fidor API came back up did properly update to "Success".
Gui_0
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March 07, 2014, 10:21:37 PM
 #1570

I have a question I haven't managed to find an answer to anywhere:

What are the minimum amounts to trade? I usually trade small amounts (<5EUR) at a time, just for fun, and often I get "amount too low" errors, but I haven't figured out what the ACTUAL minimum is, both for BTC and EUR trades. Anyone know? Thanks.
Dargo
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March 08, 2014, 12:03:46 AM
 #1571

Hi, i'm having trouble with a deposit. I have been waiting for 10 days, support ticket #21550
Thank

Sorry about the delay with support - an agent has responded.
Dargo
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March 08, 2014, 12:04:52 AM
 #1572

help me please I have 1376 litecoin in on hold.

ticket :22015


I assigned your ticket to an agent and you should hear back soon.
Serpens66
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March 08, 2014, 12:05:28 AM
 #1573

Serpens and KarkenTrader: The anomalous withdrawals in the ledger are your own withdrawals. We had some bitcoin withdrawals from a while back that were stuck in "sent" status, and this was fixed earlier, so they've gone to "success" status. A withdrawal in "sent" status is withheld, so you can't use the funds, but it isn't yet reflected in your ledger. It's only with "success" status that the withdrawal is reflected in your ledger. I'll PM each of you a list of the relevant withdrawal IDs. Of course, if you still can't make sense of it, let me know.

It's obviously scary to see unknown withdrawals in your ledger, but in this case it's nothing to worry about.  

ah thanks! Smiley  yes I was very scared and shocked ... Cheesy

I have a question I haven't managed to find an answer to anywhere:

What are the minimum amounts to trade? I usually trade small amounts (<5EUR) at a time, just for fun, and often I get "amount too low" errors, but I haven't figured out what the ACTUAL minimum is, both for BTC and EUR trades. Anyone know? Thanks.
I think for bitcoin it is 0.01 btc. so now around 4.6€

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
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March 08, 2014, 02:08:33 AM
 #1574

Hi Everyone - just wanted to post a quick update on our audit. We expected to have it done this week, but it's taking a bit longer than expected. At this point we're just waiting for the independent party who's doing the audit to finish up. We'll share all the details once it's finished.
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March 08, 2014, 03:49:04 AM
 #1575

Is there somewhere that I can see a list of all the pairs traded on kraken and their volumes (24h/7d/30d or so)?
128bpm
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March 10, 2014, 07:09:48 AM
 #1576

Hi Everyone - just wanted to post a quick update on our audit. We expected to have it done this week, but it's taking a bit longer than expected. At this point we're just waiting for the independent party who's doing the audit to finish up. We'll share all the details once it's finished.

Thanks for the update!
btcash
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March 11, 2014, 12:22:29 PM
 #1577

Have you thought about moving your company to Europe?

99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.
Dargo
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March 11, 2014, 07:28:14 PM
 #1578

Have you thought about moving your company to Europe?

99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.

We've thought about it, but not in a serious way yet. The immediate plan is to get better support presence in Europe. Even though we are primarily a Euro/European exchange at the moment, we do plan on being big in USD/US as well (eventually  Tongue).
raskul
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March 11, 2014, 07:39:00 PM
 #1579

Have you thought about moving your company to Europe?

99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.

We've thought about it, but not in a serious way yet. The immediate plan is to get better support presence in Europe. Even though we are primarily a Euro/European exchange at the moment, we do plan on being big in USD/US as well (eventually  Tongue).

move to Scotland! rumour has it that we are going to need a new currency  Shocked

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
RandomSeq
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March 11, 2014, 08:27:53 PM
 #1580

Dear Dargo,

Trying to convert my USD to EUR. On 27th of Feb was informed would be done within a few business days. So far nothing. Can someone have a look at it please?

Thanks
ticket no 21106
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