Official BITMINE CoinCraft series 28nm ASIC miners thread

[stevebrowne]

Official refund form just sent to Bitmine.

07-Apr-2014 - "forwarded to our credit team"

[dplusf]

Official refund form just sent to Bitmine.

07-Apr-2014 - "forwarded to our credit team"

i have send request on 4th but still no answer.

[segaklon]

Hello, I sent me this email on Thursday.


Dear customer,


 We are writing this email because your order was supposed to be delivered to you either today 3rd of april (03.04.2014) or tomorrow friday 4th of april (04.04.2014). Unfortunately we faced a major issue, because for some reason swiss customs blocked the shipping on parts we need to assembly your machines. We already solved the issue with the customs but these parts will only come to us on friday, instead of today. This means your orders deliveries must be postponed by 1-2 days, meaning your order(s) will be delivered either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014). We understand you have been waiting for some time for your order and we are really sorry that we had to delay them again but we hope you can understand our situation. We really want to thank you for your patience.

 Best regards,

I confirm that so far I have not received any email as confirmation that my order has been shipped, if you do not receive it today or tomorrow on Wednesday sought reimbursement.
I hope you keep your word Bitmine and along this afternoon received any email from them.

Order #29xx was placed on November 23, 2013 and is currently processing.

[FrictionlessCoin]

Bitmine.ch exclusive U.S. distributor class action lawsuit in U.S. district court:

http://www.delcotimes.com/general-news/20140406/suit-filed-against-company-over-bitcoin-miners

Dissatisfied customers of a Haverford company that builds and sells Bitcoin “miners” claim in a federal civil suit that they have been damaged by slow delivery times in the extremely competitive world of online currency generation.

The class-action complaint filed in the U.S. District Court for the Eastern District of Pennsylvania on Wednesday alleges Advanced Mining Technology Inc. is a “sham” company that is either unwilling or unable to meet customer orders for the highly specialized hardware required to produce the virtual currency.

Note: AMT is Bitmine.ch exclusive distributor in U.S.:   http://bitmine.ch/?p=2968

[giorgiomassa]

Quick CoinCraft Rig update, as promised: all parts are here, we're just missing the motherboard. Tomorrow testing will begin and hopefully production will start in the following days.

Many people have asked about the new firmware, which should also be ready within a week or so.

I will let you know how things proceed!

[Zelek Uther]

Quick CoinCraft Rig update, as promised: all parts are here, we're just missing the motherboard. Tomorrow testing will begin and hopefully production will start in the following days.

Many people have asked about the new firmware, which should also be ready within a week or so.

I will let you know how things proceed!

Thanks for the Rig update.

[simos]

Quick CoinCraft Rig update, as promised: all parts are here, we're just missing the motherboard. Tomorrow testing will begin and hopefully production will start in the following days.

Many people have asked about the new firmware, which should also be ready within a week or so.

I will let you know how things proceed!

I apologize for my English.
40 days - Money is not returned.
BITMINE give me back my money! And I'll forget about you forever!
Id - 409
application for refund - 28.02.2014

[stevebrowne]

05-Apr-2014 - Refund request sent to Bitmine
07-Apr-2014 - "forwarded to our credit team"

08-Apr-2014 - Order status set to "Cancelled" on website


(as BTC/$ is falling at the moment, the longer they leave it, the more BTC I'll get as my refund)

[Gz^^]

I received this e-mail on Thursday still... still processing... because I see that to return the money you are very fast, and to send very very slow... shit interests cease to look for you, once you have already cheated you have played with our money like the banks and still want you put on an altar? Work more, that money is very nice. Already not even at 71 days buaggg
 
We are writing this email because your order was supposed to be delivered to you either today 3rd of april (03.04.2014) or tomorrow friday 4th of april (04.04.2014). Unfortunately we faced a major issue, because for some reason swiss customs blocked the shipping on parts we need to assembly your machines. We already solved the issue with the customs but these parts will only come to us on friday, instead of today. This means your orders deliveries must be postponed by 1-2 days, meaning your order(s) will be delivered either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014). We understand you have been waiting for some time for your order and we are really sorry that we had to delay them again but we hope you can understand our situation. We really want to thank you for your patience.

Best regards,

[SmithsonJim]

How many of those he launched recently ?

[StNickBG]

##- Please type your reply above this line -##
Your request (5276) has been solved. To reopen this request, reply to this email.


   
Kerim (Bitmine AG)
Apr 08 09:25

Dear Mr. Georgiev,

What I communited you is the date you can ask a refund IF you still want your order (still set as processing) AND you receive your order before that date. Of course we will try to send your order as soon as possible. Thank you.

Best regards,


Bitmine AG, Bitmine.ch

   
Nickolay Georgiev
Apr 07 11:02

Dear Kerim,

How to understand your e-mail?

1. You plan to send me the unit, before 26.04.2014
or
2. You don't planning to send me anything, but the official date when I will be able to ask you for refunding its 26.04.2014

Please understand my confusion, its born from unregulated and unclear communication of the side of Bitmine AG.

Kind regards,

Nick

Изпpaщaнe oт мoя HTC

----- Reply message -----
Oт: "Bitmine AG" <info@bitmine.ch>
Дo: "Nickolay Georgiev" <stnickbg@gmail.com>
Teмa: [Bitmine AG] Re: Refund appeal to order #4754
Дaтa: пн, aпp. 7, 2014 11:07

   
Kerim (Bitmine AG)
Apr 07 10:07

Dear Mr. Georgiev,

You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.

Best regards,


Bitmine AG, Bitmine.ch

   
Nickolay Georgiev
Apr 06 11:17

Dear All,

I kindly ask you to refund order #4753, placed on January 13, 2014.

The payment was made in January 15, 2014 with bank transfer No: 40жгoo739

Please send the refund amount to my bank account:
BG72UNCR70001514OГOГГO21
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank

With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.

Kind regards and thanks in advance,

Nick

Изпpaщaнe oт мoя HTC

]
This email is a service from Bitmine AG. .
Message-Id:CNMZK999_5343a45ab9cbd_2d983f8c312c9e8861562d_sprut

[Gvardia]

Giorgiomassa,
BITMINE give me back my money! And I'll forget about you forever!

ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!

BITMINE! GIVE ME BACK MY MONEY!!!

[segaklon]

Update: To this day my order still procesing have sent some emails to Bitmine but no answer.

To me all this I smell really bad.

If all this is by Giorgio massa there once and want to read and solve a problem with a client, please check that you have told me that my shipment was delivered today and I have not received anything.

Solve the problem if you really care your customers.

thanks

[segaklon]

Update: BITMINE have fulfilled the word and just send me the number will track my shipment.

My purchase passes completed and processed to give me compensation unit.

'll Post when I get the results.

thanks

[mikemikemike]

jesus christ. everyone here crying like babies. bitmine is clearly not a scam for anyone with half a brain, they are just a business under huge stress. the whole industry is suffrering huge delays. fair enough bitmine getting hit harder than most but there is a massive difference between being incompetent and being a scam.

[segaklon]

jesus christ. everyone here crying like babies. bitmine is clearly not a scam for anyone with half a brain, they are just a business under huge stress. the whole industry is suffrering huge delays. fair enough bitmine getting hit harder than most but there is a massive difference between being incompetent and being a scam.

People are very tired of waiting, and it is normal to worry and complain and when some have used more confident and more than 10,000 euros in the company, at least expect clarity and confidence that your product will arrive smoothly.

People do not complain about taste.

[Gaglam]

Update: BITMINE have fulfilled the word and just send me the number will track my shipment.

My purchase passes completed and processed to give me compensation unit.

'll Post when I get the results.

thanks

How do you want to make any ROI with the devices?

[Hark33]

I received this e-mail on Thursday still... still processing... because I see that to return the money you are very fast, and to send very very slow... shit interests cease to look for you, once you have already cheated you have played with our money like the banks and still want you put on an altar? Work more, that money is very nice. Already not even at 71 days buaggg
 
We are writing this email because your order was supposed to be delivered to you either today 3rd of april (03.04.2014) or tomorrow friday 4th of april (04.04.2014). Unfortunately we faced a major issue, because for some reason swiss customs blocked the shipping on parts we need to assembly your machines. We already solved the issue with the customs but these parts will only come to us on friday, instead of today. This means your orders deliveries must be postponed by 1-2 days, meaning your order(s) will be delivered either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014). We understand you have been waiting for some time for your order and we are really sorry that we had to delay them again but we hope you can understand our situation. We really want to thank you for your patience.

Best regards,

I received the same email.

I called them on Monday, they told me, that order will be shipped on Tuesday, but I don't have tracking nr. yet! Order is still "Processing"! BUT in e-mail was written: "your order(s) will be DELIVERED either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014" NOT SHIPPED! AND IS IT STILL NOT SHIPPED! It's absolute incompetent company, one of the worst what I ever seen. Only lies and falsely informations!

For Bitmine:
DELIVERED = state, when I have my miner at home
SHIPPED = state, when you ship it out from your company to me

Giorgio announcement: "production is now going full scale at double the initially planned capacity, topping about 50 units per day. The recovery of the delays is expected to be reached in the next few weeks" is one of the best joke of the year! I have 1st January week batch, so how they can recover delay?

Rigs? NO CHANGE
Power supplies? THEY ARE STILL UNABLE TO BUY THEM.

I'm wonder how it will continue...

[jseppeli]

I received this e-mail on Thursday still... still processing... because I see that to return the money you are very fast, and to send very very slow... shit interests cease to look for you, once you have already cheated you have played with our money like the banks and still want you put on an altar? Work more, that money is very nice. Already not even at 71 days buaggg
 
We are writing this email because your order was supposed to be delivered to you either today 3rd of april (03.04.2014) or tomorrow friday 4th of april (04.04.2014). Unfortunately we faced a major issue, because for some reason swiss customs blocked the shipping on parts we need to assembly your machines. We already solved the issue with the customs but these parts will only come to us on friday, instead of today. This means your orders deliveries must be postponed by 1-2 days, meaning your order(s) will be delivered either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014). We understand you have been waiting for some time for your order and we are really sorry that we had to delay them again but we hope you can understand our situation. We really want to thank you for your patience.

Best regards,

I received the same email.

I called them on Monday, they told me, that order will be shipped on Tuesday, but I don't have tracking nr. yet! Order is still "Processing"! BUT in e-mail was written: "your order(s) will be DELIVERED either on monday 7th april (07.04.2014) or on tuesday 8th of april (08.04.2014" NOT SHIPPED! AND IS IT STILL NOT SHIPPED! It's absolute incompetent company, one of the worst what I ever seen. Only lies and falsely informations!

For Bitmine:
DELIVERED = state, when I have my miner at home
SHIPPED = state, when you ship it out from your company to me

Giorgio announcement: "production is now going full scale at double the initially planned capacity, topping about 50 units per day. The recovery of the delays is expected to be reached in the next few weeks" is one of the best joke of the year! I have 1st January week batch, so how they can recover delay?

Rigs? NO CHANGE
Power supplies? THEY ARE STILL UNABLE TO BUY THEM.

I'm wonder how it will continue...

So your order is over 80 days late?
I have a February last week order. They would have to catch up atleast 20days so that my delivery would be within the 61 days CPP

[kapanec]

Update: BITMINE have fulfilled the word and just send me the number will track my shipment.

My purchase passes completed and processed to give me compensation unit.

'll Post when I get the results.

thanks

Your order N is "Order #29xx was placed on November 23, 2013 and is currently processing."

My order N is #2442 November 6, 2013. I have no information on my email. I wrote Bitmine but no reply. This is an example of how they follow their own rules. Nothing more to say