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[Fivestar4everMVP]

It can be useful to someone:

(1) Choose an area of Bitcointalk in which you can create your own thread - if you make a mistake, they will move it to a better area and will inform you.

(2) Describe your problem.

(3) Write down your request.

(4) Keep the thread clean.

(5) Send a minimalist message with that URL to someone who you consider relevant (not me) including the possibility of receiving an answer there.

Well well, aside from the fact that the mod will actually move your thread to the best place or board when they find it in the wrong board, it is still important and best for a user to try to know the best board where their thread should be best sitted.

And also, Its also important that know that every thread that has anything to do with having issues with a service on this forum, such thread are best posted in the scam and accusation board, or the reputation board, depending on the nature of the complaint.
And also, any complains that concerns this forum itself goes to the meta board.

And also, keeping the thread clean means you will have to make the thread a self moderated one, this is the only way you have power to keep your thread clean, anything outside to this, you won't really be in the position to keep your thread clean.

[Strongkored]

What is happening to this casino, the issue of scam accusations are getting out of hand and they are many like those who have not resolved their cases can know from acryptouser2017 to know how he resolved his case. And also contact the representative and present your cases so can forward them to the company management to resolve. If I am not mistaken this is the first time I am hearing Freebitco.in scam accusations. Be patient if someone case was resolved then yours too will be resolved.

If your intention is to contact TheQuin then that seems like a futile action for now because he hasn't responded on this forum for quite a long time, even the freebitcoin account which is still actively posting promotions from this casino on the forum is also not the one who will respond and contact him via Direct support services from the website also won't get a response because that's what I've experienced, and in my opinion this isn't fraud, it's just a casino problem that we don't know for sure, and because several members experienced problems that were finally resolved, it seems like the only way is to wait, it's an unpleasant thing but that's all that can be done and it will certainly take a long time.
it's sad to see freebitcoin become a casino that is no longer responsive to the problems its users experience.

[tranthidung]

If your intention is to contact TheQuin then that seems like a futile action for now because he hasn't responded on this forum for quite a long time, even the freebitcoin account which is still actively posting promotions from this casino on the forum is also not the one who will respond and contact him via Direct support services from the website also won't get a response because that's what I've experienced, and in my opinion this isn't fraud, it's just a casino problem that we don't know for sure

There will be different contact points at different levels. Sometimes communication among contact points will be delayed by personal issues likely health or anything.

I don't consider a long lasting and trusted platform like Freebitco.in is a scam only because they were inactively recently in response to some scam accusations or problems on their platform.

If a business team is scam, you lose money and no matter how noisy you are making, you will still lose money.

If they are legit, they will response and handle your case. Honestly most cases, people will not feel happy even their issues are resolved with some delays.

Stay tuned for their response is best.

[uneng]

There will be different contact points at different levels. Sometimes communication among contact points will be delayed by personal issues likely health or anything.

I don't consider a long lasting and trusted platform like Freebitco.in is a scam only because they were inactively recently in response to some scam accusations or problems on their platform.

If a business team is scam, you lose money and no matter how noisy you are making, you will still lose money.

If they are legit, they will response and handle your case. Honestly most cases, people will not feel happy even their issues are resolved with some delays.

Stay tuned for their response is best.

It's not a professional behavior to ignore users' requests and long lasting issues for periods of time which go beyond months of waiting. How can you trust when you don't know how long you are going to have to wait for a reply or even if you are going to be replied after all by the service in question?

To stay tuned is the only thing these people can do for now, unfortunatelly. That is really not a reason to feel happy. If it were me on their shoes, I would be so mad like them or even more.

If freebitco.in can't maintain the service quality is has provided for more than 10 years, they should come publicly and explain what is going on to their loyal base of users in a very transparent and fair manner, so other people can avoid passing through similar issues current users have been facing recently.

[SATWAT]

There will be different contact points at different levels. Sometimes communication among contact points will be delayed by personal issues likely health or anything.

I don't consider a long lasting and trusted platform like Freebitco.in is a scam only because they were inactively recently in response to some scam accusations or problems on their platform.

If a business team is scam, you lose money and no matter how noisy you are making, you will still lose money.

If they are legit, they will response and handle your case. Honestly most cases, people will not feel happy even their issues are resolved with some delays.

Stay tuned for their response is best.

It's not a professional behavior to ignore users' requests and long lasting issues for periods of time which go beyond months of waiting. How can you trust when you don't know how long you are going to have to wait for a reply or even if you are going to be replied after all by the service in question?

To stay tuned is the only thing these people can do for now, unfortunatelly. That is really not a reason to feel happy. If it were me on their shoes, I would be so mad like them or even more.

If freebitco.in can't maintain the service quality is has provided for more than 10 years, they should come publicly and explain what is going on to their loyal base of users in a very transparent and fair manner, so other people can avoid passing through similar issues current users have been facing recently.

Things are going terribly in last few months which are creating too much hype about this site with many scam accusations even mostly are settled but still there is no person who can give update about this all is wired because suddenly as we have @TheQuin is coming and checking but not giving any update mean something is cooking inside maybe change of management is also possible with admin is now long time not available.
But still all can come normal because as we are having recently we are watch few whales are doing amazing stuff which mean they are still trusting this site and just few members are having problems but still they need to fix this all and give updates if daily not possible then weekly could be also ok for the all community.

[logfiles]

The situation with this service reminds me of what happened with cloudbet back in the day. Their once awesome representative suddenly stopped responding to the issues in the forum to this date. The only difference is that they (Freebitco.in) are still advertising and promoting in the forum. IMO it does not help that much if they keep having such unanswered complaints in various threads and scam accusations which definitely affects their trust ratings. It's more like no work done promotion wise.

[Pissedoff@u]

Anybody here experienced getting logged out but can no longer sign in on their account?

What do you mean by "can no longer sign in on their account"? Do you get an error saying "Incorrect login details" when trying to login to your account?
There have been cases where the account is deleted due to abusing the website. Did you have multiple accounts on freebitco?

I think there could be misuse of the account so the site blocks the account, so far I often log in and out of my account every day and have never had a problem. Maybe if there is a problem, try checking the login details again, make sure you use the correct password, sometimes people like typos, so pay attention to that too. before pressing the Login button, hopefully the account and IP are marked by this site so that you don't access this site again in the future using the same IP, I hope it's not abuse because it could be human error.

I just logged into my account after reading this post, I tried to check whether the site had a problem or not, it turned out that not everything was safe, nothing was different from the previous day, all the exit and login processes remained smooth without problems and obstacles, I think the user Having problems like that, check back before complaining about anything in this thread, too many newbies have been seen lately complaining about all kinds of different problems, but hopefully they don't come to spread bad slander against this site so that it goes bankrupt.

I am already bankrupt because of there bullshit site allowing me to get ripped off by someone from the inside of freebitco.in probably the Quinn. Probably the guy who's winning the Lamborghini. Probably the guy who keeps betting a mass amount of money probably betting against his own website somehow. But no, we're not complaining because we're here to complain. We're complaining because we got ripped off duh. We're not causing them to go bankrupt. I'm already bankrupt because of them. We're not idiots. We know how to log in and log out and all that stuff. So stop treating us like we're children. I hope this site does go bankrupt after they pay me my 500 bucks and everybody else's money that they owe.

I mean think about it. The Quinn still gets on here and reads the messages of his own forum. The guy's obviously letting the place f****** burn to the ground. He doesn't give a s*** he's probably trying to cash in all our money. He doesn't give a f*** about you or anybody else. As long as he lets one customer money disappear like that then as far as I'm concerned he doesn't care about any of you or this forum. Everybody keeps thinking it's an attack from the outside and all that stuff. It's probably the Quinn himself and wetsuit or whoever this these two douchebags are. Yeah, I'm going to call him douchebags I'm calling them out cuz they are douchebags cuz they've been on here and they've read these messages. They're scumbags. They're pure scum anybody that reads this message who isn't familiar with free bitco.n don't ever use their website. It's not safe. I don't care what anybody says. You might get f*****

[Coin_trader]

The situation with this service reminds me of what happened with cloudbet back in the day. Their once awesome representative suddenly stopped responding to the issues in the forum to this date.

Another difference between this casino and cloudbet is freebitco.in doesn’t respond either through casino contacts while cloudbet is still active with their live support on the casino so they are still answering concerns even though they are not active here while this casino is completely leaving all the customers out of the dark because they can’t reach out on both forum and casino.

The only difference is that they (Freebitco.in) are still advertising and promoting in the forum. IMO it does not help that much if they keep having such unanswered complaints in various threads and scam accusations which definitely affects their trust ratings. It's more like no work done promotion wise.

Exactly, the only reason why this casino is not yet being tagged for not answering concern is because they already established their reputation and they still don’t give any explanation to all the concerns.

Their signature campaign will be worthless if more high rank user come up and experience same concern.

[GinnyBanzz]

The promotional posts in this forum are completely automated.

There are a few possibilities here with Freebitco.in.

#1 - It is business as usual, and the few issues seen in this thread are isolated. Don't forget, they have tens or hundreds of thousands of active users, and what we're saying here is a very tiny percentage having issues.
#2 - The quinn is ill, or has other life problems. The worrying thing is the absolute lack of contingency plans they have in place if this is the case. This is what always worried me about these guys, despite the fact they are long standing and handle millions and millions of dollars worth of Bitcoin, they are a tiny amateur operation. If shit hits the fan (assuming it already hasn't), then they have nothing in place to ensure the safety of users funds. As I said before, if the two people who operate the site got hit by a bus tomorrow, everyone can kiss their funds goodbye.
#3 - The third option is that shit has already hit the fan, user base could be dwindling and the site may no longer be making a sufficient profit to make it sustainable. Who knows, maybe the Quinn has already jumped ship and the site is as good as abandoned already. Or, if there is serious financial difficulty with them, it's possible this is the beginning of the end and users should strongly consider withdrawing all their money.

I hate to speculate like, but their lack of response is quite worrying. I would strongly consider anybody who has a substantial amount of Bitcoin on freebitco.in to consider withdrawing some if not all of their stack, it has become very clear that your funds are not insured, or even safe should the site or the only 2 "staff" behind it run into problems. I withdraw 90% of mine months ago because the Quinns absolutely awful response to my questions regarding users funds safety. I am strongly thinking of withdrawing the rest of it (which is still a decent amount) just to be safe. For me, the 4% annual interest is simply no longer worth the risk.

[Nicosusuki]

Its been 2 days and all  my confirmation emails arrive 12hrs late..

[piebeyb]

The situation with this service reminds me of what happened with cloudbet back in the day. Their once awesome representative suddenly stopped responding to the issues in the forum to this date. The only difference is that they (Freebitco.in) are still advertising and promoting in the forum. IMO it does not help that much if they keep having such unanswered complaints in various threads and scam accusations which definitely affects their trust ratings. It's more like no work done promotion wise.

Yes, we often saw that Thequin was very active in this thread before, but it seems he is rarely so active, I think maybe there is an internal problem that we don't know about, but whatever it is, I still can't think negatively about this site because so far this site is still paying me and processed all my withdrawals without any problems, speaking of cases I think Thequin chooses which ones he has to answer, but it seems unfair that he chooses which cases he has to solve, even though it is important for trust that all cases are solved immediately.

Currently maybe we can't complain about anything because almost many problems have not been resolved properly, so we have to wait in line even though it is included in the resolution list on a case by case basis, the point is that now everyone is waiting for the team from this site to send a representative immediately active in the thread This is in order to resolve any issues that might improve the trust rating on this site, so far I haven't seen whether the trust level on this site has decreased or not, but I still always look at the latest developments in this thread.

[Russlenat]

Casino bankroll investment has already returned 20%-50% profit yearly to investors in the past at Crypto-Games.com, so I guess the 4%-5% APY margin offered by freebitco.in is pretty conservative considering this category of investment. For those who don't know, part of the money we deposit in freebitco.in to earn daily interest is used by the platform to fund their gambling bankroll.

- I quote this for reflexion. Just in case.

For a casino investment, offering 4% to 5% APY is quite low, in my opinion. Considering that casino investments are risky, it should be higher than that. Personally, I would take my money somewhere else where the risks are lower. In fact, banks in our country attract deposits by offering probably higher rates for time deposits per annum, so the percentage posted here is honestly quite low for an investment categorized as high risk.

[Eternad]

What is happening to this casino, the issue of scam accusations are getting out of hand and they are many like those who have not resolved their cases can know from acryptouser2017 to know how he resolved his case. And also contact the representative and present your cases so can forward them to the company management to resolve. If I am not mistaken this is the first time I am hearing Freebitco.in scam accusations. Be patient if someone case was resolved then yours too will be resolved.

What’s happening here is the representative is not active on dealing all the users concerns here while other user that has unanswered concerns might possibly resorting on using multiple account just intensify the issue given that no one is defending on the side of Freebitco.in

Nevertheless, This casino is once has an active representative here in the forum that’s why it’s too questionable why they suddenly become silent especially that this newbie accounts popping dropping concerns with similarities.

I don’t have account here so I can’t confirm myself this issue because I’m still skeptical on this issues since there’s still a lot of active player on this casino without this concern.

[shield132]

For a casino investment, offering 4% to 5% APY is quite low, in my opinion. Considering that casino investments are risky, it should be higher than that. Personally, I would take my money somewhere else where the risks are lower. In fact, banks in our country attract deposits by offering probably higher rates for time deposits per annum, so the percentage posted here is honestly quite low for an investment categorized as high risk.

They offer 4-5% APY on Bitcoin, remember that. Their investment method is different from others, they offer you a guaranteed 4-5% APY, you don't have to worry about house vs players (Bustabit on the other hand, offers you an investment option where the more the house wins, the higher profit you'll have). Also, you have to consider that Freebitco pays you daily and pays you, doesn't matter whether player beats the house or not. I think that with this terms, 4-5% APY from casino is a very good deal, especially when you can withdraw anytime you wish.
Btw as you see, their FUN token pays up to 25% but it has mostly failed, price goes down and I don't think many people are in profit because of that. FUN's APY might look more attractive but financial-wise, Bitcoin's 4-5% APY is the best.

[Coin_trader]

The promotional posts in this forum are completely automated.

Nope, all the post needs to be manually made before it can be scheduled post here so it means there’s still someone controlling it to do the marketing post.

#2 - The quinn is ill, or has other life problems. The worrying thing is the absolute lack of contingency plans they have in place if this is the case. This is what always worried me about these guys, despite the fact they are long standing and handle millions and millions of dollars worth of Bitcoin, they are a tiny amateur operation. If shit hits the fan (assuming it already hasn't), then they have nothing in place to ensure the safety of users funds. As I said before, if the two people who operate the site got hit by a bus tomorrow, everyone can kiss their funds goodbye.

This is not possible since thequin is casually logging in his account ever since the first issue post here on the thread. His last login was 3 days ago which you can track in his profile https://bitcointalk.org/index.php?action=profile;u=143168

#3 - The third option is that shit has already hit the fan, user base could be dwindling and the site may no longer be making a sufficient profit to make it sustainable. Who knows, maybe the Quinn has already jumped ship and the site is as good as abandoned already. Or, if there is serious financial difficulty with them, it's possible this is the beginning of the end and users should strongly consider withdrawing all their money.

The casino is still running smoothly based on their lottery while there’s no much issue reported here aside from these isolated case so I doubt this is what happening right now.

[hosseinimr93]

I tried to login to my account on a new device and I should say that I have the same problem as some other users have posted about recently. I don't get the authorization email.
It may worth mentioning that I am getting the promotional emails without any problem.

[Saint-loup]

They offer 4-5% APY on Bitcoin, remember that. Their investment method is different from others, they offer you a guaranteed 4-5% APY, you don't have to worry about house vs players (Bustabit on the other hand, offers you an investment option where the more the house wins, the higher profit you'll have). Also, you have to consider that Freebitco pays you daily and pays you, doesn't matter whether player beats the house or not. I think that with this terms, 4-5% APY from casino is a very good deal, especially when you can withdraw anytime you wish.
Btw as you see, their FUN token pays up to 25% but it has mostly failed, price goes down and I don't think many people are in profit because of that. FUN's APY might look more attractive but financial-wise, Bitcoin's 4-5% APY is the best.

You're right but it's not anymore a matter of big players being able to regularly beat the house and draining out platform's funds actually, it's about risks of closing the doors of the platform without warning, and exiting with part of customers funds. This risk doesn't seem to be the same as the one it use to be for me, casino representatives are quiet since several weeks now and nobody knows why, sadly. This is starting to become a bit concerning IMO, so personally I wouldn't say to someone else it is worth 5% APY to leave large amount of funds there, especially if they can't afford to lose them.

[KafkaRaven]

there are 2 types of withdrawal verifications on freebitco.in

[1] for accounts that have been activated with 2FA = no need for confirmation-link email

[2] for accounts that haven't been activated with 2FA = confirmation-link email

=====

currently, users with accounts that haven't been activated with 2FA ARE FACING THE DELAYED VERIFICATION EMAIL!

the problem = confirmation-link email arrives 12-24 hours LATE
(you need to click the confirmation-link WITHIN 1 HOUR)

The link will only be valid for the next 1 hour.

If the payment request is not confirmed in 1 hour, it will automatically be cancelled and the amount will be added back to your balance.

=====

WHY CAN't THEY FIX THIS EMAIL PROBLEM?

[GinnyBanzz]

they have tens or hundreds of thousands of active users

-  - No. They are about 400,000 that you can verify by yourself in published files like:
 
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_449.zip            
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_448.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_447.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_446.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_445.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_444.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_443.zip      
http://lottery-lists.freebitco.in.s3.amazonaws.com/lottery_round_442.zip      

 - I hope that you were better informed in the other matters of your speech.

Huh? so 400k users, which is what I said - tens, or hundreds of thousands of users. Looks like reading comprehension isn't your strong point.