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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 423589 times)
shittygambler
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June 27, 2016, 03:38:02 AM
 #3161

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?
1586184933
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syndria
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June 27, 2016, 03:52:12 AM
 #3162

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.
Cloudbet
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June 27, 2016, 10:57:03 AM
 #3163

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Hi Shittygambler,

Thank you for including your bet ID; 2386378

After looking into your bet I can see that your bet was graded correctly as you bet under 0.5 in delivery 3 of over 47 - Sri Lanka scored 1 run.

If you have any questions, please let me know, or contact our support team at support@cloudbet.com

Many thanks,
The Cloudbet Team

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DR225
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June 27, 2016, 11:20:54 AM
 #3164

i can't find wimbledon grand slam for men there is only doubles and (W).

This. It's quite strange for a sportsbook to not offer action on mens matches in one of the four biggest tournaments in tennis.
shittygambler
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June 27, 2016, 11:56:59 AM
 #3165

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Hi Shittygambler,

Thank you for including your bet ID; 2386378

After looking into your bet I can see that your bet was graded correctly as you bet under 0.5 in delivery 3 of over 47 - Sri Lanka scored 1 run.

If you have any questions, please let me know, or contact our support team at support@cloudbet.com

Many thanks,
The Cloudbet Team


Thank You



Hi,

Thank You for answer. Sri Lanka scored 1 run from wide which is a penalty score. Your sportsbook say that penalty scores are not considered in over or delivery market. I have lost a lot of bets because of this law already. I have attached a screenshot of your sportsbook rules page and highlighted the law.
http://prntscr.com/bln84z
http://prntscr.com/bln8jd

Please fix this as Sri Lanka scored nothing on 3rd delivery of 47th over. It was just a penalty score.

Thanks
goldcoinminer
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June 27, 2016, 12:28:17 PM
 #3166

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.
But if you are running a business, customer service is your main priority and because this is anonymous people are easily panic when delays happen and that is bad for business due to the competition in the community, they should improve their service actually.
shittygambler
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June 27, 2016, 07:27:14 PM
 #3167

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.
But if you are running a business, customer service is your main priority and because this is anonymous people are easily panic when delays happen and that is bad for business due to the competition in the community, they should improve their service actually.

Yesterday - They gave a reason that it is Sunday and due to lack of on duty staff, they are unable to do things efficiently. Today is Monday and I am waiting from hours and hour to get any reply on email, here or on facebook. No body gives a damn about anything.
shittygambler
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June 27, 2016, 10:16:47 PM
 #3168

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.
But if you are running a business, customer service is your main priority and because this is anonymous people are easily panic when delays happen and that is bad for business due to the competition in the community, they should improve their service actually.

Yesterday - They gave a reason that it is Sunday and due to lack of on duty staff, they are unable to do things efficiently. Today is Monday and I am waiting from hours and hour to get any reply on email, here or on facebook. No body gives a damn about anything.


For some reason, cloudbet stopped responding me here, on email as well as on Facebook.
jtp1109
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June 28, 2016, 12:39:25 AM
 #3169

can you please release the 70 btc in my account - this is the response I got from you guys - my coins shouldnt take this long to get to me

Please note, due to issues with a third party service provider we are currently manually processing withdrawals. This has been causing some delays in processing times. However, we expect to return to automatic withdrawals very soon.

My apologies for the inconvenience. Your patience and understanding is greatly appreciated.

If there's anything else I can do for you, please let me know.

Best regards,

John Keisler
Cloudbet Customer Support Team
Cloudbet


wh
Cloudbet
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June 28, 2016, 03:38:37 AM
 #3170

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.
But if you are running a business, customer service is your main priority and because this is anonymous people are easily panic when delays happen and that is bad for business due to the competition in the community, they should improve their service actually.

Yesterday - They gave a reason that it is Sunday and due to lack of on duty staff, they are unable to do things efficiently. Today is Monday and I am waiting from hours and hour to get any reply on email, here or on facebook. No body gives a damn about anything.


For some reason, cloudbet stopped responding me here, on email as well as on Facebook.

Hi Shittygambler,

Please be assured that we are looking into your Cricket bet for you.

Please bear with us, our team are on it!

Many thanks,
The Cloudbet Team

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Cyaren
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June 28, 2016, 04:08:43 AM
 #3171

This sounds like something that I would be very interested in it, mainly because it is available for mobile. I spend many hours on my PC and even more at times on a mobile device. Gambling on a portable device, that's so awesome Smiley
Cloudbet
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June 28, 2016, 07:56:41 AM
 #3172

can you please release the 70 btc in my account - this is the response I got from you guys - my coins shouldnt take this long to get to me

Hi guys,

First of all, we would like to congratulate jtp1109 on their 70 BTC win! This was a seriously significant single pay-out made from playing Pimped in our casino!

In regards to jtp1109’s withdrawal issue, our security systems were alerted to the fact that OP had created multiple Cloudbet accounts to use on our site. Creating multiple accounts is prohibited under our Terms and Conditions, which subsequently caused a delay in the withdrawal process while our security team reviewed the player’s accounts.

Jtp1109’s withdrawal has been approved, and the player has received their 70 BTC winnings.

While we are on this topic, it has come to our attention that our online interactions with players and the bitcoin community could be improved, and we are now working hard to ensure that future conversations are more open and transparent, in order to alleviate any concerns that may be raised in these forums.

In the meantime, feel free to try your own luck in our casino, and we look forward to interacting with you all very soon.

Cheers,

Dan Kelly
Customer Engagement Team

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Southpaw0
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June 28, 2016, 11:29:49 AM
 #3173

after my sign up bonus is gone, what are my loyalty rewards points used for? was wondering because I have 3000 loyalty points..
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June 28, 2016, 02:25:03 PM
 #3174

Some times the deposit is credited instantly and some times it takes 15-20 minutes or more....what is the reason behind this
syndria
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June 29, 2016, 04:37:00 AM
 #3175

after my sign up bonus is gone, what are my loyalty rewards points used for? was wondering because I have 3000 loyalty points..

You can exchange them to btc
grim007
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June 30, 2016, 05:13:01 AM
 #3176

im glad that withdrawal issue is fix now. long live cloudbet Cheesy
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June 30, 2016, 05:00:07 PM
 #3177

after my sign up bonus is gone, what are my loyalty rewards points used for? was wondering because I have 3000 loyalty points..

You can exchange them to btc

How?
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June 30, 2016, 05:11:35 PM
 #3178

Cloudbet, what the hell is going on?

Tried to place a soccer livebet....max stake mentioned according to your system: just over 6BTC

I tried to bet 0.5 BTC...."please reduce your stake and try again"
tried 0.4 --> same story
tried 0.3 --> same story
tried 0.2 --> same story
tried 0.1 --> same story
tried 0.05BTC --> finally accepted....


what is it that you are so AFRAID me of betting? I cannot even bet 0.1BTC on a market where your general limit is 6BTC?

And if you are so coward to limit customers individually, why can't you at least have the decency to list the actual limits in their account?
So that I would not have deposited for no use at all....

VERY SAD!
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July 01, 2016, 04:12:40 AM
 #3179

Cloudbet, what the hell is going on?

Tried to place a soccer livebet....max stake mentioned according to your system: just over 6BTC

I tried to bet 0.5 BTC...."please reduce your stake and try again"
tried 0.4 --> same story
tried 0.3 --> same story
tried 0.2 --> same story
tried 0.1 --> same story
tried 0.05BTC --> finally accepted....


what is it that you are so AFRAID me of betting? I cannot even bet 0.1BTC on a market where your general limit is 6BTC?

And if you are so coward to limit customers individually, why can't you at least have the decency to list the actual limits in their account?
So that I would not have deposited for no use at all....

VERY SAD!

i had opposite..
tried ot bet 0.01 - said its too low.

yolo
Nivri
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July 01, 2016, 05:00:21 AM
 #3180

Cloudbet, what the hell is going on?

Tried to place a soccer livebet....max stake mentioned according to your system: just over 6BTC

I tried to bet 0.5 BTC...."please reduce your stake and try again"
tried 0.4 --> same story
tried 0.3 --> same story
tried 0.2 --> same story
tried 0.1 --> same story
tried 0.05BTC --> finally accepted....


what is it that you are so AFRAID me of betting? I cannot even bet 0.1BTC on a market where your general limit is 6BTC?

And if you are so coward to limit customers individually, why can't you at least have the decency to list the actual limits in their account?
So that I would not have deposited for no use at all....

VERY SAD!

i had opposite..
tried ot bet 0.01 - said its too low.

I tried betting on underdogs but Cloudbet says ".06 should be the minimum bet for this team"

Seriously?
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