Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Bettor1]

I was a high rolling gambling because I spend $30,000 there in the past year but not anymore is coming from me to fund this site as I see it is just like throwing my money down the toilet for their support and even their third party live play casino in central america is very poor in service and quality  They both do not care about the ones who actually pay their employement so no more, from me start as of today!
I would suggest to others to do the same and move on to other ones that actually are greatful and appreciates you as the customer and doesn't hand you phoney and fake excuses like they do!

Hey Lionidas,

I'm sorry to hear you've experienced a poor level of customer support while using Cloudbet. We have a large customer base, but we always try to ensure we are meeting and exceeding the needs of all our players.

Would you mind sending me your registered Cloudbet email via DM so I can look into your customer support history? It will help us to make further improvements to our customer support initiatives, and ensure the experience of you and others that use our site is the best it can be.

Thanks!

Dan Kelly
Cloudbet

I would say trying to help people within a 24 hour window would Be a great start. I personally waited 9 days for a bet to settle. Like everyone told you coustomer support is key, not just a email sayin hi we are working on it, if you are not really working on my problem , hope you get some other feedback not just mine, good Luck take care

That is just the thing. They selectively pick who they want to help and if you are a high roller or new then they will evaluate your case within 24 hours.
I will not response to them here and am putting them on my ignore list because I see the way that they treat their customers and want nothing more to do with them.
I have sunk enough of my hard earned money into their site and for what? For their ceo and top level executives to be basking in the sun in central america on a beach getting fat and bloated off of my money. Hah! No more!
I have gotten smart and see through their cruel intent. And if you were smart you would do the samething too.
Their improvements to their site DOES NOT IN THE SLIGHTEST BENEFIT THE CUSTOMER EXPERIENCE and I will not be giving them my feedback for them to learn off my views for them to take advantage of any more of these poor saps of people that they call customers.
You have all been played if you spend anymore of your money on this SCAM HOUSE!

It's sad but true , you have ignored me multiple times and this guy and others who aren't high rollers, it's ok I've already took my business elsewhere, like he said you blatlely ignored us both lol.  What about a bonus for those  folks like me who wait 9 days for bets to settle?? Would a 5 dollar free bet kill ya?? Hell it might have even brought me back and which I would have spent more money, DUH.....   all I can guess is you guys, wanna cap my winnings because I'm a good bettor and I can never get a bankroll on this site because bets not settling properly in MLB. Take care!!  one more thing you will take feedback from some folks but not others?? HAHAHAHA you guys at cloudbet are to much really really need to work on customer service which I've been in for 30 years and you guys get a F for fail.

 no wait I give you G. GETTHEFUCKOUTTAHERE

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[powrslave]

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

[shapeshiftscam]

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

Support slow, odds change slow, grading slow. Cloudbet is a bad experience site, should be renamed as Slowbet.

[DarkStar_]

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

Support slow, odds change slow, grading slow. Cloudbet is a bad experience site, should be renamed as Slowbet.

Not quite sure about support (never need to contact them) though it does seem slow based on bitcointalk.org replies. I've never had a problem with my grading being slow though, or odds changing slow (?). Been paid out over 1BTC in winnings (or 0.5BTC winnings since I lost 0.5BTC this morning) without a problem.

By odds changing slow, what do you mean exactly? If the odds stay the same after I make a bet, or stay the same because nothing happened, is that bad?

[Lionidas]

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

Support slow, odds change slow, grading slow. Cloudbet is a bad experience site, should be renamed as Slowbet.

Not quite sure about support (never need to contact them) though it does seem slow based on bitcointalk.org replies. I've never had a problem with my grading being slow though, or odds changing slow (?). Been paid out over 1BTC in winnings (or 0.5BTC winnings since I lost 0.5BTC this morning) without a problem.

By odds changing slow, what do you mean exactly? If the odds stay the same after I make a bet, or stay the same because nothing happened, is that bad?

Odds changing slow meaning that when you place a live bet in the dying minutes of a match waiting for the system to process it now (it was automatic before no "waiting for your bet to complete") it cancels your bet saying that the odds have changed since you placed your bet. This is such B.S because then I have go find the game if I parlayed it and take it out and replace my bets. In that time the other ones are cancelling then you don't have any thing to bet on.
It is a really pathetic system they have got now. Nobody with a functioning brain would use their site since other ones are much more advanced than this one!

[timpags]

HESITATE BEFORE YOU SIGN UP TO USE CLOUD BET I HAVE HAD THE WORST TIME WITH CUSTOMER SERVICE. I WAS PLAYING IN PLAY BETTING AND SOMEONE INTERALLY SCREWED UP AND HAD THE SEAHAWKS AT +900 . Ofcourse I took the max bet .. a few minutes later im looking through my tickets and my SEATTLE ticket somehow got switched to the 49ers (which was off the board when i bet!!!) so not only am i screwed out of my $100 .144 BTC To win $900 1.3 BTC. Thats alot of money for me to lose so im obviously pissed at this point I WAS LITTERLY JUST TRICKED OUT OF $100  so I reached out for help and i get this generic response claiming no fault! are you freaking kidding me? DO NOT TRUST CLOUDBET this is the second time this week ive encountered an error and customer service didnt try to make it right EVEN THOUGH I SHOWED HIM SEVERAL PICS OF THE SEAHAWKS AT +900 this is completely inexcusable behavior and shows that CLOUDBET IS ILLEGITIMATE. DO NOT TRUST YOU MONEY ON THIS SITE THEY WILL NOT HONOR THEIR MISTAKES!!!

[swogerino]

Literally the worst bitcoin casino to ever exist.
I had support tickets telling them of my bad experience at their live casinos and they told me to go to another one. I said no way! The game that I play is at the casino that I as going too and I should not have to switch just because you do not want to fix what they are doing on purpose to not allow me to place bets. They just gave a generic excuse and told me to go to another live casino.
The utter nerve of these people working there.
I hate them!

[timpags]

Lionidas I was live betting today and they screwed a line up they had a team winning 14-0 +900 on the board live so I max bet but as it processed it came out as the opposing team even though i clicked the right team. So I talk to support and get this BS response. I had just won big off of a prior game and put the money on The seahawks and some sort of glitch happened and I get the dismal 49ers Lose my Money and everything i was supposed to win... Sooooooo pissed at CloudBet right now
(I was gonna bet the seahawks either way at -900 forr the easy money because i play very conservative and just wanted to add to my earnings instead i lose everything)
Brandon Moher (Cloudbet)
Sep 25, 22:26 UTC

Hi tim***
Thanks for reaching out.

For a bet to be submitted it need a manual input from the client's side. Looking into your account I could find no irregularities. According to our terms and condition, once a bet has been submitted to us and accepted by our system it cannot be cancelled or modified. As such we are unable to meet your request to alter your bet slip.

I hope this helps clarify your query, but if there's anything else I can help you with please let me know.

Best regards,

Brandon Moher   THANKS Brandon i guess ill just go F **MySelf  while you take my money

Cloudbet Support Team

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

Support slow, odds change slow, grading slow. Cloudbet is a bad experience site, should be renamed as Slowbet.

Not quite sure about support (never need to contact them) though it does seem slow based on bitcointalk.org replies. I've never had a problem with my grading being slow though, or odds changing slow (?). Been paid out over 1BTC in winnings (or 0.5BTC winnings since I lost 0.5BTC this morning) without a problem.

By odds changing slow, what do you mean exactly? If the odds stay the same after I make a bet, or stay the same because nothing happened, is that bad?

Odds changing slow meaning that when you place a live bet in the dying minutes of a match waiting for the system to process it now (it was automatic before no "waiting for your bet to complete") it cancels your bet saying that the odds have changed since you placed your bet. This is such B.S because then I have go find the game if I parlayed it and take it out and replace my bets. In that time the other ones are cancelling then you don't have any thing to bet on.
It is a really pathetic system they have got now. Nobody with a functioning brain would use their site since other ones are much more advanced than this one!

[lazysquid]

Cloudbet:

I can't understand why it's so hard to grade an NFL game?  I have a pending bet on the Colts Chargers game that has been ungraded for 4 hours now.  The game ended 26-22 with the Colts winning.  What is the problem here?  NFL is a major sport and final scores are easily verifiable on www.nfl.com.

I sent an e-mail to your support team, and their only response was that the results were probably being confirmed.  It has been 3 hours and still no grade.  The score of the game was 26-22 and NFL results can be easily found online.  This isn't some obscure ping pong or snooker match being played in a third world country.  This is an NFL regular season game.  SO WHAT IS THERE TO CONFIRM?

[timpags]

Im taking my business to betcoin.ag after looking around they seem to have much better service

[fcmkh88]

Hi! I have a big problem with your company!
And seems that support don't want to help me!
My account is fcmkh88@bigmir.net
07 september I create acount and deposit it with 1.95 BTC
and than in my GreenAddress I choose BumpFee and after that my deposit multiplies on 2!
I think it's bug of your site! Than with my next deposit of 0.1 BTC history repeated!
And because of it now I can't withdraw money because there're 2 transactions which didn't confirm on blockchain! But I can't cancel it by myself! And also I can't withdraw my money(at the moment on my account 9.6506 BTC, but 2.05 BTC is failure, so i got only 7.6006 BTC)
I send from my e-mail more than 20 letters but each time you answer the same. For example:

" Wayne Johnson (Cloudbet)
Sep 26, 10:41 UTC

Hi fcmkh88,

Thanks for reaching out to us.

I've raised this issue to the relevant department and they will be in touch with you as soon as possible.

In the meantime, if there's anything else that I can help you with please let me know.

Best regards,

Wayne Johnson

Cloudbet Support Team "

So I ask you to help me!
Just cancel this double failure transactions of 1.95 BTC and 0.1 BTC
And than I can make withdraw! Please don't ignore my message!
http://storage4.static.itmages.ru/i/16/0926/h_1474911616_2118216_c903981008.png

[mishra1994u]

My one bet is unsettle in cloudbet since a very long time.I betted on an in-play futsal event that i won and event has finished hours ago but its status in still showing pending since long time,already sent the mail but got no reply till now.Please solve the issue and settle the bets because i want to bet on other events as well.

[forzendiablo]

i had issues here but then finally they fixed it and all bets are going good.

try to mail support maybe ?

[wcb231]

I've had no issues since I started using Cloudbet about a month ago. A bet on tonight's MNF game was paid as soon as it was over and that's been my experience so far.

[Caladonian]

I've had no issues since I started using Cloudbet about a month ago. A bet on tonight's MNF game was paid as soon as it was over and that's been my experience so far.

luckily im also not experiencing any kind of concerned for the past 3 months now im excited to play with nba sports odd cloudbet also giving great odds saving more btc before the season starts.

[Omegasun]

I've had no issues since I started using Cloudbet about a month ago. A bet on tonight's MNF game was paid as soon as it was over and that's been my experience so far.

luckily im also not experiencing any kind of concerned for the past 3 months now im excited to play with nba sports odd cloudbet also giving great odds saving more btc before the season starts.

The withdrawal is not back on instant mode. I hope cloudbet will fix it as it was my always concern on this site. Even small withdraw takes 1 day to process that's why i didn't use their sportsbetting as of now. Maybe i will try to deposit again when NBA season start because cloudbet gave the best and pair odds for live sport betting.

[fcmkh88]

i had issues here but then finally they fixed it and all bets are going good.

try to mail support maybe ?

First they respond to every email. The answer is always the same: "Thanks for reaching out to us.

I've raised this issue to the relevant department and they will be in touch with you as soon as possible."

Then they stopped answering emails from my email and I had to write from other e-mails. Seems that they ignore me...

This story continuous almost 3 weeks

[PaulPogba8]

When you lose the money, they will grade you bets in a few minutes, when you win money, grading takes many days. What happen to this site?

[Cloudbet]

So I ask you to help me!
Just cancel this double failure transactions of 1.95 BTC and 0.1 BTC
And than I can make withdraw! Please don't ignore my message!

Hey Fcmkh88,

Thanks for your patience. Our team has now cancelled the two transactions, which you can view in your account history.

Let me know if there's anything else I can help you with.

Cheers,

Dan
Cloudbet

[Cloudbet]

I've had no issues since I started using Cloudbet about a month ago. A bet on tonight's MNF game was paid as soon as it was over and that's been my experience so far.

luckily im also not experiencing any kind of concerned for the past 3 months now im excited to play with nba sports odd cloudbet also giving great odds saving more btc before the season starts.

Thanks for the positive feedback, guys.

Please reach out if you have any questions in the future.

Cheers,

Dan
Cloudbet