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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 423258 times)
retrocoingames
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July 25, 2016, 02:24:41 PM
 #3281

wow a lot of people with issues on this thread or at least complaining...

I have been using Cloudbet for over a year now without any issues - great bookie with great lines...
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July 25, 2016, 04:01:53 PM
 #3282

I am really unhappy with cloudbet services these days.Main problem with me is deposits are not credited in time..
First of all deposit should be credited instantly but its not.Now you say its credited after getting 1 confirmation on the blockchain..
But now even after getting 1st confirmation the deposit takes 15-20 minutes may be more to be credited in the account..so this is really bad before the deposits were credited instantly dont know what is the problem now i always happens with me in my every deposit.
Until the deposit is credited the match in which i want to bet already finishes
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July 25, 2016, 04:14:09 PM
 #3283

4 confirmations on the blockchain and the deposit is still missing.The match i wanted to bet already finished and i would have won there if i would have able to bet there,thats why i am more frustated right now.I always used cloudbet for my sports betting and never used any other but these kind of thigs making me thing to switch the site now.Please solve this issue soon and work on crediting deposits more quickly.
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July 25, 2016, 05:02:00 PM
 #3284

Please pay winnings  on bet #2518198

You manually graded it :/ but didn't pay me my winnings how frustrating Sad
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July 25, 2016, 05:56:29 PM
 #3285

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Hey Zend7,

Thanks for your message, and we're sorry to hear this incident occurred with one of our service providers.

As some members have mentioned in these forums, we do not directly control the live casinos that are featured on our site, but we are accountable for investigating the issue. We take these matters very seriously, and this particular incident is extremely unacceptable.

Our team will enquire with the provider in question about the incident, and we will continue to monitor the situation before deciding whether the relationship with this provider is detrimental to our site's integrity.

In the meantime, to help assist in our investigation, could you please contact support@cloudbet.com using your registered Cloudbet email address, which will provide us with the necessary information needed to proceed further.

If you have any further questions, please feel free to reach out to me directly.

Kind regards,

Dan Kelly
Cloudbet
I am not giving you my email address and it is not needed for your investigation whatsoever. It affect ALL players that were complaining and I one of the lucky ones that only bet a small amount on that round. If you want to investigate review that video that your provider records and find those that were betting 100's of mbtc on that spin of roulette. I am pretty sure they will provide you will all their information to retrieve their large sums of money back from that fault of misconduct by that provider.
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July 25, 2016, 10:19:31 PM
 #3286

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

Cloudbet, how long do you keep ignoring my questions regarding this?
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July 26, 2016, 04:14:33 AM
 #3287

Please pay winnings  on bet #2518198

You manually graded it :/ but didn't pay me my winnings how frustrating Sad

Hey Bettor 1,

I've had a look into your query.

As there was a change in the listed pitcher for this market, we have graded this bet as a push, and your stake has been refunded. Your bet was placed with the listed pitchers Samardzija and Nova. However, the starting pitchers in this game were actually Cueto and Nova.

For more information on baseball betting rules, you can view our sportsbook rules here: https://www.cloudbet.com/en/sportsbook_rules#pre-live-sports:baseball

Specifically:

Quote
If both starting listed pitchers are not specified at the time of the bet, the wager is voided.

If there's anything else I can do for you, please let me know.

Best regards,

Dan Kelly
Cloudbet

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retrocoingames
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July 26, 2016, 12:40:00 PM
 #3288

Are all the lines down right now or is it just me?

I keep seeing this message on every game:

"Event not found or no active markets available"
retrocoingames
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July 26, 2016, 01:08:23 PM
 #3289

By all the lines I mean all of the games that are nit Live sports?

I have never seen this before...
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July 26, 2016, 01:53:23 PM
 #3290

Please pay winnings  on bet #2518198

You manually graded it :/ but didn't pay me my winnings how frustrating Sad

Hey Bettor 1,

I've had a look into your query.

As there was a change in the listed pitcher for this market, we have graded this bet as a push, and your stake has been refunded. Your bet was placed with the listed pitchers Samardzija and Nova. However, the starting pitchers in this game were actually Cueto and Nova.

For more information on baseball betting rules, you can view our sportsbook rules here: https://www.cloudbet.com/en/sportsbook_rules#pre-live-sports:baseball

Specifically:

Quote
If both starting listed pitchers are not specified at the time of the bet, the wager is voided.

If there's anything else I can do for you, please let me know.

Best regards,

Dan Kelly
Cloudbet

It was marked as a win??

And I don't see on the bet slip where it listed the pitcher?? Every time I win a + bet it seems to get cancelled or void ... Kinda bullshit and almost like a crook
hawks87
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July 26, 2016, 07:55:52 PM
 #3291

deposit has 3 confirmations but is not showing up in my cloudbet account. not acceptable! missing out on bets!
Rolex94
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July 26, 2016, 09:37:31 PM
 #3292

Seriously false advertising it has been hours and my deposit hasn't showed yet this is ridiculous
retrocoingames
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July 27, 2016, 02:37:31 AM
 #3293

My deposit went through after 2 confirmations and couldn't bet on any pregame lines so I just withdraw it all.

4 confirmations from the deposit and I could withdraw ok..
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July 27, 2016, 03:29:19 AM
 #3294

Seriously false advertising it has been hours and my deposit hasn't showed yet this is ridiculous


Deposits are way better before with one confirmation your coins will appear on your wallet but few months back deposits are not instant anymore and their service getting worse.
mishra1994u
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July 27, 2016, 04:23:39 PM
 #3295

Sometimes they credit the deposits instantly ...and more times the deposit doesnt show for long time in the account
Here you see  https://blockchain.info/tx/75c187ee7d8d1f5e9da2af4489a9d8bedc7bd8844355d63ca7fd808c10b02351
already 5 confirmations on the blockchain and the deposit is till not credited in my account dont know what is the problem.Are deposits credited manually or what can anybody explain why this delay happen again and again
Gee1984
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July 28, 2016, 08:18:55 PM
 #3296

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

Cloudbet, how long do you keep ignoring my questions regarding this?

How about it Cloudbet? You have the audacity to reply 1 post below mine and still ignore me.....
janglee
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July 29, 2016, 05:42:08 AM
 #3297

Please send my withdraw Sad

email used was : jangleetota@gmail.com
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July 30, 2016, 03:47:01 AM
 #3298

Please send my withdraw Sad

email used was : jangleetota@gmail.com


how long u are waiting ?

yolo
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August 01, 2016, 11:59:14 AM
 #3299

cloudbet still updating? nice confirmation for make a bet, there is a option to possible have a better odd, where i can see the log for newer update?
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August 01, 2016, 12:01:33 PM
 #3300

cloudbet still updating? nice confirmation for make a bet, there is a option to possible have a better odd, where i can see the log for newer update?

Hi Touche,

We'll be making an announcement soon - stay tuned!

Cheers,
Cloudbet

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