Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[oloofa]

hi,
Bet ID1884720 still not graded. pls process

[1715253366]

1715253366

[1715253366]

1715253366

[1715253366]

1715253366

[1715253366]

1715253366

[bitcoincass]

I signed up on your platorm and am going to promote your brand 

[sirvish]

Cloudbet,

I do appreciate your service since it has the biggest market and bet options available in tennis betting (especially ITF's) of all sportsbooks (even non bitcoin books), your tennis odds are even better than bet365s.

But on the other hand your customer support is the worst I have ever witnessed. I haven't received one proper answer from your support team, it's all the same automatic generated bs you get, even if you send a blank e-mail to support@cloudbet.com.

To be fair, this delay of grading is the first time I am having issues with your service. Every other transaction has been A+ and i never had a reason to contact your CS.

But since I had to contact you, your support wasn't able to respond to an issue that could have been solved in less than a minute, that is just terrible.

I do understand that the grading of bets may take some time, but anything above 6 hours after the official result has been posted on the event page on YOUR WEBSITE is just ridiculous.

Your book has the potential to become a big player in the betting industry, but if you don't improve the way to communicate properly with your customers i don't see this happening.

[apuestascoin]

I signed up on your platorm and am going to promote your brand 

Good affiliate program , with a good work you can obtain good earnings.  

[IIpeBeD_MeDBeD]

BET ID
1888555
Still not graded 24 hours
support not responds...

[forzendiablo]

whee is support of this site?
affilaite payment not giing out, usual bets are getting "too late/spot changed" wtf?!

[Cloudbet]

Cloudbet,

I do appreciate your service since it has the biggest market and bet options available in tennis betting (especially ITF's) of all sportsbooks (even non bitcoin books), your tennis odds are even better than bet365s.

But on the other hand your customer support is the worst I have ever witnessed. I haven't received one proper answer from your support team, it's all the same automatic generated bs you get, even if you send a blank e-mail to support@cloudbet.com.

To be fair, this delay of grading is the first time I am having issues with your service. Every other transaction has been A+ and i never had a reason to contact your CS.

But since I had to contact you, your support wasn't able to respond to an issue that could have been solved in less than a minute, that is just terrible.

I do understand that the grading of bets may take some time, but anything above 6 hours after the official result has been posted on the event page on YOUR WEBSITE is just ridiculous.

Your book has the potential to become a big player in the betting industry, but if you don't improve the way to communicate properly with your customers i don't see this happening.

Hi sirvish,

Thanks for your message! We'll be in touch with you about this issue via email.

Cheers,
Cloudbet

[sirvish]

The bet has been graded and the withdrawal was processed aswell. Thank you, Cloudbet!

[BTCoinx]

I have withdrawed 315 BTCs so far from Cloudbet. They are the best but the new odds provider suck

[IIpeBeD_MeDBeD]

BET ID
1888555
Still not graded 24 hours
support not responds...

still pending.... 

[Cloudbet]

BET ID
1888555
Still not graded 24 hours
support not responds...

Hi there,

I see your bet has been graded.

Please let us know if there is anything else we can help with.

Cheers,
Cloudbet

[Cloudbet]

I have withdrawed 315 BTCs so far from Cloudbet. They are the best but the new odds provider suck

Which competitions are you betting on? Let us know and we'll see what we can do for you.

[sbrzol]

bet placemet in Ie11  still does not work (i cleared all data, login, try to place, so i went back this time to firefox,  i have to always login/logout clear cache and change browser  to be able to place a bet chrome/firefox,ie)

As I see cloudbet started limiting thrir users or me

while i can see max stake: 2.573 BTC i could place only 0.5 BTC because if i gave higher stake i got "Please reduce your stake and try again."

Earlier cloudbet adjusted the stake to max stake but now you have to figure out what is your max stake ( for example typing:  1.0,  0.9, 0.8, 0.7 ,0.6, 0.5 and click to place button )


If you try to place another bet on the same market you will get the same error:  "Please reduce your stake and try again."    
You have to reduce your stake below  0.03 BTC to be able to place another bet on the same market . Earlier  in this case you got other type of error:  you have already placed a bet on this market so we removed it from your betslip .   So you could not place another bet on the same market , now you can under 0.03 BTC     (or perhaps you could place earlier too if you used other browser with cleared cache/cookie)

basketball VTB United League

price: 1.85

Max stake:  0.931 BTC  (you get it in a tooltip  if you keep your mouse pointer on the price )

I tried to place a bet  

0.5 BTC   "Please reduce your stake and try again."  
0.4 BTC   "Please reduce your stake and try again."  
0.3 BTC   "Please reduce your stake and try again."  
0.2 BTC   "Please reduce your stake and try again."  
0.1 BTC   "Please reduce your stake and try again."  
0.05 BTC   accepted

nice limits

[BTCoinx]

The same experiences I have like above. I am playing only Soccer Games.

[drahgon]

I would be cautious with cloudbet. My very first bet with them I decided to try out their craps game. I bet on the PASS line and once the pin was set I bet on both odds and a place bet on the 6. I rolled and got the error server delay too long disconnected. I reloaded the game and still had my bet in play so I tried again, the same bet. Same error. I did this about 4 more times with the same result. At that point I contacted support. They told me that the game was still playable and that the error happens sometimes. They said just reload and try again. I did this 5 more times and same error. It seemed like it was caused by placing a place bet. I told them this and they said they need some time to fix it.

That is fine but the problem is my bitcoin is now stuck in a game I cannot play. I emailed support asking if I could get my bitcoin back and have not heard back from them since early last week.

[Cloudbet]

Hi Drahgon,

Thank you for your feedback of your experience.

I will escalate this straight away to our technical team, please can you provide me with your username/email so we can look into this matter for you.

If you have any support queries, you can contact our support team directly at support@cloudbet.com, but be assured that we will be looking to resolve your matter asap.

Many thanks,
Team Cloudbet

[Gee1984]

I received the following response from Cloudbet on Facebook about my half limits which I posted about last week:

Having spoken to our technical team about your half limits, they confirmed to me that this is the case for all sportsbook players, not just you. Though it is in the pipeline to change this.

I hope this helps.

Many thanks,
Team Cloudbet

So everybody has half the live betting limits (on any sport) than they did have up until 2 weeks ago. Can people confirm this?

And to Cloudbet: can you explain why you guys made this drastic (temporary) change and for how long this will be?

[Pro Gamers]

The site is used to be nice when it comes in odds and its betting options. But why the developer has no care for customers? Ive been here for long and i was one of the cloudbet bettor but after those consistent issues that never been fixed i decided to stay away from this site before trouble comes at me. I doubt the site daily income cant able to pay a better developer to do improvement for this site.

[machinek20]

yes odd bet too bad when i play over ex over 1,5 goal is 1,7 after i confirms 1s later odd is 1,75, seem not fair

[divaker]

hello admin what happened to the site while withdrawal it just showing select provider and nothing is clickable