fluffy,
What does this mean?
1 Comment 2014/01/09 06:13 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/08 07:29 CAPEMAIL (HUB)
3 At Office 2014/01/07 11:16 PLETTENBERGBAAI First Notification to recipient
4 In transit 2014/01/05 17:48 GEORGE (HUB)
For those who are waiting for their orders: I ordered on Dec 9th, order 952.
Still waiting..
BTW, I did not get any notification as per line 3.
That notification on line 3 is their tracking system being weird, you can disregard it. The "Insert item into bag out" status means it has left the country - if you track it on
http://canadapost.ca it says this as the most recent update:
2014/01/09 08:13 ZACPTD,South Africa International item has left originating country and is en route to Canada
Thanks for that Fluffy! It looks like mine just left the country then. Here is what my tracking says..
1 Comment 2014/01/22 09:13 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/22 02:09 CAPEMAIL (HUB)
3 In transit 2014/01/21 15:27 GEORGE (HUB)
4 Item accepted by branch 2014/01/21 12:03 PLETTENBERGBAAI
I ordered! Dec 2 2013..
If it just left the country yesterday.. Im looking at another 22-30 days at the least, which is going to be around 3 months after i ordered.
Whats the sentiment over there at openrigs?
A) God dam it, Zedicus leave me alone:) ?
B) We soooo fucked up.
C) Oh no we never screw up.. its blah blah blahs fault.
Answer _________
Oh man i had a good laugh writing that..
C) WE WOULD NEVER SCREW UP MAN WHAT ARE YOU TALKING ABOUT
:-P
Seriously, though, we didn't consider for a moment think that we would make the sales we have made, so we definitely had to scale up rapidly, and at the worst time of the year. A lot of the guys that received Variant A design (orders up to about 500 or so) have had to drill their own PSU holes due to a misalignment on the CNC machine. Variant B (orders 500 to about 900-ish, with some still used to meet orders up to 1300 or so due to over-fabrication of some lines) fixed that, made space for a 3rd PSU, moved the motherboard, and tried to provide support for E-ATX and miniATX motherboards, but then we've had customers say that their motherboards are too long for the 1st hole on the backbar, and they've had to drill a hole to move the brass spacer. Variant C went back to a generic motherboard mount - the E-ATX guys can just whip out a drill and move the spacer to meet their needs. But I digress...
We also didn't consider that December would be such a bad time for customs and postal processing, and that the backlog would come back to bite us in January. We've been told that from mid-February we will have no delays, and from the moment we hand parcels to customs to the moment they're on the ship/plane/donkey cart should be 7 working days tops. Whether they can stick to that commitment (they won't sign an SLA with us) remains to be seen;)
I've also heard a lot of customers complain about the length of fabrication and say stuff like "why don't you just have stock". Well, the problem with stock is that stock costs money. We've pulled people off projects to catch up on the demand, which we've done now, so they've gone back to their respective projects within the group. Our fabrication team can meet our weekly demand, and we have some buffer capacity in that, but for us to fabricate, say, 500 additional units would require we pull more people in (which is a cost). Then we'd have to cover the raw materials to fabricate those units (which is a cost). Then we'd have to warehouse those units (which is a cost). We may be part of a group of companies, but we're a startup - we don't get given free money to do whatever we want, we're expected to bootstrap ourselves. Our margins are thin on the ground, and we blew the margins with our Bitcoin Black Friday special, so there's no way we can cover the cost out of profit.
What we are doing is working with a US partner who will share in the costs attached to pre-manufacturing stock, and they will warehouse it in the US. This will be costly, but it will allow us to have an additional shipping option during checkout that will allow US customers to have it shipped from the US warehouse. We are hoping that the fee will be somewhere between surface mail and EMS.
