HashFast BabyJet users thread

[mgio]

It seems to me that I've received a broken bj.

Has anyone had any luck returning or exchanging them??

From Hashfast that just responded to my week old RMA request:

Thank you for your message.

We are currently receiving a very high volume of customer support cases, and as a result, we might be slower to respond than usual. However, we will get back to you as soon as we can.

You can check the status of your message at the following URL:

https://hashfast.fogbugz.com/default.asp?blah-blah-blah

You may want to save your case's tracking ticket: blah-blah-blah

Please reply to this message if there's anything else we can do for you.


--
HashFast Support
support@hashfast.com


Okay, HashFast is swapped. Canned replies, trouble tickets that go nowhere and all the while asking if there is anything more they can do for me.

I'll cut them a week or two break... (And KNCMiner was just like this in the beginning. But only a month late and their second batch Jupiters were under $5K and are now doing 670GH/s. People that ordered the second batch got their Jupiters under three weeks from the time of payments. As far as USD flow, Jupiters are pure profit miners now.)

What is the status of your support ticket? I just checked the one I made yesterday where I asked if I could return or exchange my BJ underwarranty and I noticed it was marked as CLOSED with no response from HashFast at all.

I'm pretty angry about this. I don't understand how they could deny a warranty claim made just hours after I received the unit. Its still hashing now, btw, but averaging just around 220 GH/s :-/.

[legendroute]

It seems to me that I've received a broken bj.

Has anyone had any luck returning or exchanging them??

From Hashfast that just responded to my week old RMA request:

Thank you for your message.

We are currently receiving a very high volume of customer support cases, and as a result, we might be slower to respond than usual. However, we will get back to you as soon as we can.

You can check the status of your message at the following URL:

https://hashfast.fogbugz.com/default.asp?blah-blah-blah

You may want to save your case's tracking ticket: blah-blah-blah

Please reply to this message if there's anything else we can do for you.


--
HashFast Support
support@hashfast.com


Okay, HashFast is swapped. Canned replies, trouble tickets that go nowhere and all the while asking if there is anything more they can do for me.

I'll cut them a week or two break... (And KNCMiner was just like this in the beginning. But only a month late and their second batch Jupiters were under $5K and are now doing 670GH/s. People that ordered the second batch got their Jupiters under three weeks from the time of payments. As far as USD flow, Jupiters are pure profit miners now.)

What is the status of your support ticket? I just checked the one I made yesterday where I asked if I could return or exchange my BJ underwarranty and I noticed it was marked as CLOSED with no response from HashFast at all.

I'm pretty angry about this. I don't understand how they could deny a warranty claim made just hours after I received the unit. Its still hashing now, btw, but averaging just around 220 GH/s :-/.

Yeah, I just got my BJ yesterday, I had the same issue. The brand new shipped BJ just does not start up. I have confirmed Raspberry Pi is defective, cause the HDMI has no output to the monitor at all. Do you know how to diagnose the Baby Jet itself? After I plugged in power cord and turned on power switch on the power supply, nothing happened. I can see there is power switch and two LED lights on each side, but they are just dark, do you those two LED light are supposed to be on after the power supply is turned on? Thank you!

[minternj]

The fans wont turn on until you have mining software connected. plug it into your pc and run cgminer. Oh and open it up and make sure all the cables are connected. Some have reported some loose cables particularly the ones in the upper left side of the hashing board.

[ImI]

Is one RPI able to handle several BJs via USB?

[stan258]

Bj was almost at 24 hrs with no incidents. It has stopped now and did not restart like before. simply restarting the Pi the best way to get it back up?

[legendroute]

The fans wont turn on until you have mining software connected. plug it into your pc and run cgminer. Oh and open it up and make sure all the cables are connected. Some have reported some loose cables particularly the ones in the upper left side of the hashing board.

Thank you for the response. I connected BJ to computer, and run cgminer(3.7.2):
export DISPLAY=:0
export GPU_USE_SYNC_OBJECTS=1
./cgminer -n

cgminer just does not see any USB device.

I understand that the fan connected to the hashing-board could be controlled by cgminer. But there are two case fans(they are directly connected to the power supply) and even the fan inside power supply don't run.
I think here I just don't know how to diagnose if at least the power supply is working.
Can anybody who made your BJ running already tell me please do you see the LED in front panel is on when it's running? Do two case fan fun when turn on the power? Do you need to push the power button in front panel to turn on the machine or just turn on the switch on power supply is enough? Thank you very much!

For cables, I just don't know how many cables should be connected to the board, I can see there are two 6pin PCIE power cables and 1 5pin white power cable, also 1 fan cable, 1 USB cable are connected. I can see the cables from front panel are not connected to any where. Thank you for any help!

[minternj]

you need at least 3.10.0 - 3.12.0 , or the 3.9.0 hashfast version.

[legendroute]

[Suspicious link removed]

[spectre2112]

[Suspicious link removed]

Check your Messages.

[legendroute]

[Suspicious link removed]

Thank you for you help minternj. I downloaded 3.12.0 and it looks can see the device, but still gave an error:
[2014-02-04 22:49:28] USB all: found 3 devices - listing known devices
.USB dev 0: Bus 2 Device 127 ID: 297c:0001
  ** dev 0: Failed to open, err -3                   
 [2014-02-04 22:49:28] 1 known USB devices                   

Also I can see those in syslog:
Feb  4 23:01:20 rig07 kernel: [10211.209701] usb 2-4: USB disconnect, device number 12
Feb  4 23:01:21 rig07 kernel: [10212.268017] usb 2-4: new full-speed USB device number 13 using ohci-pci
Feb  4 23:01:22 rig07 kernel: [10212.492036] usb 2-4: New USB device found, idVendor=297c, idProduct=0001
Feb  4 23:01:22 rig07 kernel: [10212.492041] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Feb  4 23:01:22 rig07 kernel: [10212.492045] usb 2-4: Product: M1 Module
Feb  4 23:01:22 rig07 kernel: [10212.492048] usb 2-4: Manufacturer: HashFast LLC
Feb  4 23:01:22 rig07 kernel: [10212.492051] usb 2-4: SerialNumber: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Feb  4 23:01:22 rig07 kernel: [10212.495095] cdc_acm 2-4:1.0: ttyACM0: USB ACM device
Feb  4 23:01:22 rig07 mtp-probe: checking bus 2, device 13: "/sys/devices/pci0000:00/0000:00:0b.0/usb2/2-4"
Feb  4 23:01:22 rig07 mtp-probe: bus: 2, device: 13 was not an MTP device

Any idea?

[spectre2112]

Read through HF-Engineer's posts, they've been very helpful.

[stan258]

Has anybody took a temp reading of the PI? Inferred thermometer had it at 129 F.  Put a fan on for good luck sake.

[legendroute]

Read through HF-Engineer's posts, they've been very helpful.

Thank you. Would you please let me know where I can find those posts?

[spectre2112]

Read through HF-Engineer's posts, they've been very helpful.

Thank you. Would you please let me know where I can find those posts?

Go back to page 19, click on his name to get his profile, then click on read last posts.

[legendroute]

Read through HF-Engineer's posts, they've been very helpful.

Thank you. Would you please let me know where I can find those posts?

Go back to page 19, click on his name to get his profile, then click on read last posts.

Thank you, sorry, I am really new. By the way do you have any HASHFAST rigs running?

[minternj]

Theres 2 buttons on the bottom left portion of the board. You can try pushing the right one. This worked for me and someone else here.

[spectre2112]

Read through HF-Engineer's posts, they've been very helpful.

Thank you. Would you please let me know where I can find those posts?

Go back to page 19, click on his name to get his profile, then click on read last posts.

Thank you, sorry, I am really new. By the way do you have any HASHFAST rigs running?

Check your Messages.
Near the top of the page - left side.

[-ck]

[Suspicious link removed]

Thank you for you help minternj. I downloaded 3.12.0 and it looks can see the device, but still gave an error:
[2014-02-04 22:49:28] USB all: found 3 devices - listing known devices
.USB dev 0: Bus 2 Device 127 ID: 297c:0001
  ** dev 0: Failed to open, err -3                   
 [2014-02-04 22:49:28] 1 known USB devices                   

Read the fine document called ASIC-README included with cgminer.

[legendroute]

Theres 2 buttons on the bottom left portion of the board. You can try pushing the right one. This worked for me and someone else here.

Really, there are so many secrets...
I pushed the right button, and all fans started running for about 10-20 seconds and then shutdown. But I still got the same error messages:
tie@rig07:~/cgminer$ ./cgminer -n
 [2014-02-04 23:35:25] USB all: found 3 devices - listing known devices
.USB dev 0: Bus 2 Device 45 ID: 297c:0001
  ** dev 0: Failed to open, err -3                    
 [2014-02-04 23:35:25] 1 known USB devices                    

If run cgminer directly, got those:
 [2014-02-04 23:38:21] Started cgminer 3.12.0
 [2014-02-04 23:38:21] USB init, open device failed, err -3, you don't have privilege to access - HFA device 2:48-i1
 [2014-02-04 23:38:21] See README file included for help
 [2014-02-04 23:38:21] Hashfast detect (2:48) failed to initialise (incorrect device?)
 [2014-02-04 23:38:21] No devices detected!

Do I need to initialize the device like I did for my GPU when doing scrypt mining? Thanks again!

[HF-Engineer]

Yeah, I just got my BJ yesterday, I had the same issue. The brand new shipped BJ just does not start up. I have confirmed Raspberry Pi is defective, cause the HDMI has no output to the monitor at all. Do you know how to diagnose the Baby Jet itself? After I plugged in power cord and turned on power switch on the power supply, nothing happened. I can see there is power switch and two LED lights on each side, but they are just dark, do you those two LED light are supposed to be on after the power supply is turned on? Thank you!

Please reload your SD card, that is all that's wrong with your Raspberry Pi.  Note that the monitor will not show anything for about 3-4 minutes when first plugged in, as it must get the current software and install it first.  Then, it will reboot and you should get a display on any HDMI monitor or TV.

Note that you do not need a monitor.  The terminal screen is available from the web interface.

Here's the SD reload instructions: http://hashfast.com/how-to-update-babyjets-raspberry-pi-sd-card-software/

Please go here for setup instructions and to access your Miner's web interface after it updates (3-4 minutes): http://setup.hashfast.com/

Sorry for the trouble, but you should be able to get up and running within about 20 minutes total if you follow these instructions.

-Phil