As for
lost emails issue.
I requested lost password for 5 times from them through 'Contact form'. Never got any answer. Imagine someone decides to bruteforce your password and your account gets locked (it would be even worse if it doesn't
![Wink](https://bitcointalk.org/Smileys/default/wink.gif)
). It seems as though they simply don't know how to send emails.
So I created another account and here's my discussion with them from that second account (via 'support zone' form on their site) in issue #402:
- Hi, after registration btc-arbs displayed a message that you sent me an email. I haven't received it (spam folder checked). Can you re-send it to me? (26/02/2014 19:39:34)
- For some reason, our welcome emails seem to be bouncing back. We're working on fixing the issue. Regardless, the email didn't contain anything useful. It is just a reminder of your username. Adam. (26/02/2014 23:06:00)
- Maybe I could lend you a hand with it? Because I recommend your site to my friends and the very first experience after registration they get is somewhat negative. A friend of mine works in a large company providing outsourced email solutions. Tell me if you're interested. (27/02/2014 18:27:59)
- We would prefer to keep it in house for now. However thanks for the offer. Adam. (February 27th 2014)
PS I readily willing to delete this post if the respectable OP considers it offensive
![Wink](https://bitcointalk.org/Smileys/default/wink.gif)
PPS This issue had already existed as long ago as 17 Feb according to this (very nice) review
http://ex-admin.com/btc-arbs-com-review/PPPS I can delete this link as well