Blackjack.fun |SLOTS|SPORTS|ESPORTS| JACK Token

[Eternad]

Old complaint, sorry for the misunderstanding. It's just strange that blackjack.fun blocked access to my account right after the KYC request - all I could see was the "KYC blah blah blah" notification, so I couldn't even take a screenshot of my balance. This has never happened to me at any other casino.

Your account is not blocked but temporarily disabled since it's under KYC verification. Although another casino allows you to still use your account when in KYC verification state but still you can do anything inside aside from browsing. This is a standard procedure of the casino for all the players that undergoing KYC verification and not only your case.

btw my total winnings are only about $400, and I was still required to go through KYC

400$ profit is already huge also it's not about the amount but on what you do to get it. Blackjack.fun recently attacked by cheaters that play specific games and manage to win consecutive profits. They are just making sure that their games are not abused just like before. Stirring the issue will not gonna give you more profit are change the outcome of your case. Just trust the team since they are here for a long time with good reputation.

[1714736482]

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[1714736482]

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[1714736482]

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[1714736482]

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[ttea]

I think it is definitely a tricky situation but they have been around here for a long time and I trust them as much as I trust myself so I am sure that not only they will solve all the issues but they will definitely fix everything and earn everyone's love back. There is no lost of trust, but there could be some people who lost some love towards it, that's the biggest issue, no trust or anything because they are trustworthy without a doubt.

I believe that we should not be doing the same thing and just attacking them, they are doing everything on their power to stop this and go back on the right track. I hope that it goes on the right way and we know that they are as legit as any casino in the world and will do better without a doubt.

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

[abel1337]

-snip

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

I suggest to make a formal scam accusation against this casino. You need to put screenshots and other information such as transaction id if you can't access your account. You can also put your conversation with the support of blackjack.fun or anything that will prove your point. Having a accusation like this will just do nothing as their reputation won't be affected and people here will just snob this baseless accusation. I'm pretty sure that they will reply to you if you put a proper scam accusation that will be noticed by the forum members knowing that they are protecting their reputation here and I'm positive that they will reach out to you if you made a valid point in your accusation.

[ddaddic]

Old complaint, sorry for the misunderstanding. It's just strange that blackjack.fun blocked access to my account right after the KYC request - all I could see was the "KYC blah blah blah" notification, so I couldn't even take a screenshot of my balance. This has never happened to me at any other casino.

Your account is not blocked but temporarily disabled since it's under KYC verification. Although another casino allows you to still use your account when in KYC verification state but still you can do anything inside aside from browsing. This is a standard procedure of the casino for all the players that undergoing KYC verification and not only your case.

btw my total winnings are only about $400, and I was still required to go through KYC

400$ profit is already huge also it's not about the amount but on what you do to get it. Blackjack.fun recently attacked by cheaters that play specific games and manage to win consecutive profits. They are just making sure that their games are not abused just like before. Stirring the issue will not gonna give you more profit are change the outcome of your case. Just trust the team since they are here for a long time with good reputation.

I absolutely cannot agree with what you wrote. I played a game of blackjack called 'Relax' on Black Jack Fun. Initially, I lost all my investment in 'Relax', but due to their bonuses and refunds, I managed to recover about 60 USDT, which is when my luck turned around and I won "huge" amount fo 450 USDT. However, when I tried to withdraw my 450 USD winnings, they asked me for KYC verification. I complied, but since then, I have been unable to log in. Please refer to the attached image for details.

In hindsight, I regret promoting BJF on a private forum, where I praised the 'Relax' blackjack game for its user-friendly nature, especially for beginners, due to its display of basic strategies. Some members heeded my recommendation and played the game. To the best of my knowledge, none of those who successfully earned bonus money received any payout. Therefore, it seems that the casino doesn't pay out when you win. I wonder why anyone would want to gamble at such a casino.

I cannot fathom how any of us could possibly cheat at 'Relax'. I would like to invite the Black Jack Fun staff to inform me about the conclusion of the investigation concerning 'Relax', since quite some time has passed since then.


https://postlmg.cc/wtg8hBk3

[Coin_trader]

I absolutely cannot agree with what you wrote. I played a game of blackjack called 'Relax' on Black Jack Fun. Initially, I lost all my investment in 'Relax', but due to their bonuses and refunds, I managed to recover about 60 USDT, which is when my luck turned around and I won "huge" amount fo 450 USDT. However, when I tried to withdraw my 450 USD winnings, they asked me for KYC verification. I complied, but since then, I have been unable to log in. Please refer to the attached image for details.

In hindsight, I regret promoting BJF on a private forum, where I praised the 'Relax' blackjack game for its user-friendly nature, especially for beginners, due to its display of basic strategies. Some members heeded my recommendation and played the game. To the best of my knowledge, none of those who successfully earned bonus money received any payout. Therefore, it seems that the casino doesn't pay out when you win. I wonder why anyone would want to gamble at such a casino.

I cannot fathom how any of us could possibly cheat at 'Relax'. I would like to invite the Black Jack Fun staff to inform me about the conclusion of the investigation concerning 'Relax', since quite some time has passed since then.

Your screenshot only shows that your KYC verification is already in progress. That black screen is for all the accounts that undergo KYC. Also, Admin Aria already gives you feedback about your case. A scam will not entertain you at all while this casino is just processing your verification which typically takes some time even in a different casino. Accusing the casino as a scam just because you are still waiting for your account verification is very unfair.

Many users here already claimed the bonus out of the casino without encountering any problems. You can browse old posts here to see all the discussions regarding the bonus. You will get Bitcointalk support here if the casino refused to pay you not on this kind of state.

[dimonstration]

Sharing my recent win on Gates of Olympus. I'm already down by 20$ of my bankroll by doing manual spins at 0.2$ each spin. I decided to level up my bet to 0.4$ and buy a bonus feature instead of manually spinning again. I'm surprised about this recovery win because I'm not expecting a big bonus buy feature. It's good to be back again here.

I just want to report a bug in the bonus balance. My bonuses are not showing even though I won the contest. The bonus balance page only shows blank.

[slaman29]

^ Actually now that you mentioned it, I've never seen my bonus balance (Freespins) ever get credited with anything. It always shows zero too. Bonus wallet, that works, plenty of bonus money to wager through, but I assumed the freespins from the voting are all cancelled. Pretty sure I won several times, voting on myself and seeing that I won the wager/betting/win amount, I don't get any freespins at all... or is it just not showing up correctly?

[dimonstration]

^ Actually now that you mentioned it, I've never seen my bonus balance (Freespins) ever get credited with anything. It always shows zero too. Bonus wallet, that works, plenty of bonus money to wager through, but I assumed the freespins from the voting are all cancelled. Pretty sure I won several times, voting on myself and seeing that I won the wager/betting/win amount, I don't get any freespins at all... or is it just not showing up correctly?

Finally, bonus balance is loaded using mobile phone but still same problem using desktop. The free spin counter stop working to me too a long time ago even I’m winning some free spin before on previous tournament reward.

I thought that my free spin just expired immediately but now that you mention too, I’m curious on why free spin is not credited anymore. I’m always opening Digdigdigger most of the time to try free spin but nothing credited.

Does bfun have an existing cashback? I saw a user above claiming he use cashback.

[blackjack.fun]

I think it is definitely a tricky situation but they have been around here for a long time and I trust them as much as I trust myself so I am sure that not only they will solve all the issues but they will definitely fix everything and earn everyone's love back. There is no lost of trust, but there could be some people who lost some love towards it, that's the biggest issue, no trust or anything because they are trustworthy without a doubt.

I believe that we should not be doing the same thing and just attacking them, they are doing everything on their power to stop this and go back on the right track. I hope that it goes on the right way and we know that they are as legit as any casino in the world and will do better without a doubt.

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

Very sad to deal with this but need to face the reality. A group or one man from Croatia started creating accounts and abusing benefits of our platform with alternative accounts. 

User ttea

Is part of the organised accounts from Croatia where they have been using same device. KYC´s are made in public places with some older people on street. He is speaking about one account what I blocked immediately when discovered that he is part of the same gang and using same device. Other accounts are in great + (same device) what is not mentioned here.   I am pretty sure that these BT accounts belong to same Croatian person also.

[AbuBhakar]

Very sad to deal with this but need to face the reality. A group or one man from Croatia started creating accounts and abusing benefits of our platform with alternative accounts. 

User ttea

Is part of the organised accounts from Croatia where they have been using same device. KYC´s are made in public places with some older people on street. He is speaking about one account what I blocked immediately when discovered that he is part of the same gang and using same device. Other accounts are in great + (same device) what is not mentioned here.   I am pretty sure that these BT accounts belong to same Croatian person also.

What benefits of the platform being abused exactly? The casino doesn’t have a working loyalty reward. Is this abused related to the airdrop and tournament? I wonder how this guy can patiently complete all the wagering requirements just to cash-out the bonus.

Good call to catch those scammers. The users doesn’t provide any clear evidence aside from words. But he is really serious about his case. He can always demand for 3rd party arbitrage to handle the so that both of your side can show evidence and someone can look at it. According on what’s happening right now, The accusers seems not willing to pursue this accusation.

[zTec]

I think it is definitely a tricky situation but they have been around here for a long time and I trust them as much as I trust myself so I am sure that not only they will solve all the issues but they will definitely fix everything and earn everyone's love back. There is no lost of trust, but there could be some people who lost some love towards it, that's the biggest issue, no trust or anything because they are trustworthy without a doubt.

I believe that we should not be doing the same thing and just attacking them, they are doing everything on their power to stop this and go back on the right track. I hope that it goes on the right way and we know that they are as legit as any casino in the world and will do better without a doubt.

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

Very sad to deal with this but need to face the reality. A group or one man from Croatia started creating accounts and abusing benefits of our platform with alternative accounts. 

User ttea

Is part of the organised accounts from Croatia where they have been using same device. KYC´s are made in public places with some older people on street. He is speaking about one account what I blocked immediately when discovered that he is part of the same gang and using same device. Other accounts are in great + (same device) what is not mentioned here.   I am pretty sure that these BT accounts belong to same Croatian person also.

I am a player from Croatia and a few months ago I made a deposit at Blackjack.fun because I found the bonus they offered interesting. Now I read here that players from Croatia abused the advantages of your platform. What does it mean to abuse advantages in this case? It is very easy to calculate whether the bonus is mathematically profitable or not. I calculated that it is profitable despite the high wager (63x or 70x). When I started playing, I saw that there were very few players on the daily and weekly rankings. I'm sure there were no more than a dozen active players in your casino back then which is ridiculously low for any serious business model or respectable casino.
I do not hide the fact that I recommended your casino to several of my friends and that they registered and played with bonus money, but I do not consider this to be a violation of the rules. And now I read that players from Croatia join clans and gangs!!?? And declare it publicly without thinking?
It seems that the problem arose when 5 or 6 new players registered and earned several hundred dollars that the casino cannot pay because they have no active players and no money in the cash register.
For the first time in my life, I heard that a casino closed the account and confiscated the money of a new player who had not even played anything yet (user: ttea). Children's work.

P.S. I didn't have a problem with this casino, they duly paid me everything I asked for, but I will never pay money again nor will I recommend you to anyone because you don't deserve it. You are not behaving professionally at all, calling players from one country a gang!!!!

[South Park]

I think it is definitely a tricky situation but they have been around here for a long time and I trust them as much as I trust myself so I am sure that not only they will solve all the issues but they will definitely fix everything and earn everyone's love back. There is no lost of trust, but there could be some people who lost some love towards it, that's the biggest issue, no trust or anything because they are trustworthy without a doubt.

I believe that we should not be doing the same thing and just attacking them, they are doing everything on their power to stop this and go back on the right track. I hope that it goes on the right way and we know that they are as legit as any casino in the world and will do better without a doubt.

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

It is known that a high quality customer service can bring a lot of clients to almost any business, however if that is the case why a great deal of companies are choosing to go for an automated customer service when it is also known people hate it? And the answer to that is simple, the cost of those systems is low, and now with the development of AI this tendency will likely go up, still the human touch is something an AI cannot replicate yet and I foresee it can still be used to gain a massive number of customers for the businesses that dare to take this approach.

[ddaddic]

I absolutely cannot agree with what you wrote. I played a game of blackjack called 'Relax' on Black Jack Fun. Initially, I lost all my investment in 'Relax', but due to their bonuses and refunds, I managed to recover about 60 USDT, which is when my luck turned around and I won "huge" amount fo 450 USDT. However, when I tried to withdraw my 450 USD winnings, they asked me for KYC verification. I complied, but since then, I have been unable to log in. Please refer to the attached image for details.

In hindsight, I regret promoting BJF on a private forum, where I praised the 'Relax' blackjack game for its user-friendly nature, especially for beginners, due to its display of basic strategies. Some members heeded my recommendation and played the game. To the best of my knowledge, none of those who successfully earned bonus money received any payout. Therefore, it seems that the casino doesn't pay out when you win. I wonder why anyone would want to gamble at such a casino.

I cannot fathom how any of us could possibly cheat at 'Relax'. I would like to invite the Black Jack Fun staff to inform me about the conclusion of the investigation concerning 'Relax', since quite some time has passed since then.


https://postlmg.cc/wtg8hBk3

Your screenshot only shows that your KYC verification is already in progress. That black screen is for all the accounts that undergo KYC. Also, Admin Aria already gives you feedback about your case. A scam will not entertain you at all while this casino is just processing your verification which typically takes some time even in a different casino. Accusing the casino as a scam just because you are still waiting for your account verification is very unfair.

Many users here already claimed the bonus out of the casino without encountering any problems. You can browse old posts here to see all the discussions regarding the bonus. You will get Bitcointalk support here if the casino refused to pay you not on this kind of state.

You're saying I'm unfair? My screenshot shows that the KYC was sent roughly nine weeks ago! Do you think it's fair for the casino to hold my money for over two months?

https://postlmg.cc/wtg8hBk3

[ddaddic]

I think it is definitely a tricky situation but they have been around here for a long time and I trust them as much as I trust myself so I am sure that not only they will solve all the issues but they will definitely fix everything and earn everyone's love back. There is no lost of trust, but there could be some people who lost some love towards it, that's the biggest issue, no trust or anything because they are trustworthy without a doubt.

I believe that we should not be doing the same thing and just attacking them, they are doing everything on their power to stop this and go back on the right track. I hope that it goes on the right way and we know that they are as legit as any casino in the world and will do better without a doubt.

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

Very sad to deal with this but need to face the reality. A group or one man from Croatia started creating accounts and abusing benefits of our platform with alternative accounts. 

User ttea

Is part of the organised accounts from Croatia where they have been using same device. KYC´s are made in public places with some older people on street. He is speaking about one account what I blocked immediately when discovered that he is part of the same gang and using same device. Other accounts are in great + (same device) what is not mentioned here.   I am pretty sure that these BT accounts belong to same Croatian person also.

Have you finished your investigation into Relax blackjack? Or am I also a gangster from Croatia? Nine weeks is a very long time, and yet no word from you!


https://postlmg.cc/wtg8hBk3

[ttea]

-snip

As we can see from #3554, blackjack.fun already solved it. I agree that this place is as legit as it gets, they are just doing a great job and that is why I like it this much. They have no huge team sponsorships, not formula teams, not basketball teams, nothing major and they are doing a great job growing and competing with all those who do these things.

Because they have been familiar, that's the important thing and most other places miss, those places are just gone into full business mode and nothing more. Here you can talk with the team, the staff are around here and as we can see they let us know, we hear it's solved from them directly, that is exactly what makes this place compete with the casinos who have tens of millions of dollars, because blackjack.fun cares and talks to us.

What you wrote is not correct. You can't trust this casino. They stole my money without even playing a single hand. After I made my first deposit, they simply banned my account. They didn't give me the option to do KYC at all. They just locked my account and stole the money. More than two months have passed since then and no one has sent me even an email with the reason for locking my account. No proof that I made a mistake or cheated the casino, and I couldn't because I didn't even get a chance to play at least one hand.

Sorry to say this but this casino is a big scam.

I suggest to make a formal scam accusation against this casino. You need to put screenshots and other information such as transaction id if you can't access your account. You can also put your conversation with the support of blackjack.fun or anything that will prove your point. Having a accusation like this will just do nothing as their reputation won't be affected and people here will just snob this baseless accusation. I'm pretty sure that they will reply to you if you put a proper scam accusation that will be noticed by the forum members knowing that they are protecting their reputation here and I'm positive that they will reach out to you if you made a valid point in your accusation.

Sorry, but maybe we don't understand each other. I have absolutely no saved conversation with the casino representative because they do not send any confirmation email during registration. After depositing money into my account (hash: https://tronscan.org/#/transaction/a89e0efada26f9f35a9e93941a34bb991eb223b76b28637f3a9d792033bbbcac ), I requested a bonus via live chat. Half an hour later my account was banned and I have no access. It's obvious that they stole my money and they don't want to give it back. Even if they suspect any problem with the account, they can't just take the money and not send a written explanation. There is not even a minimum of professionalism.

I have no intention of giving up until the casino representative contacts me and I can leave him the address of the wallet to which he will refund my deposit. If the OP classifies me as a gang then I too will consider blackjack.fun casino a scam.

[slaman29]

^ Actually now that you mentioned it, I've never seen my bonus balance (Freespins) ever get credited with anything. It always shows zero too. Bonus wallet, that works, plenty of bonus money to wager through, but I assumed the freespins from the voting are all cancelled. Pretty sure I won several times, voting on myself and seeing that I won the wager/betting/win amount, I don't get any freespins at all... or is it just not showing up correctly?

Finally, bonus balance is loaded using mobile phone but still same problem using desktop. The free spin counter stop working to me too a long time ago even I’m winning some free spin before on previous tournament reward.

I thought that my free spin just expired immediately but now that you mention too, I’m curious on why free spin is not credited anymore. I’m always opening Digdigdigger most of the time to try free spin but nothing credited.

Does bfun have an existing cashback? I saw a user above claiming he use cashback.

Yeah, guess it's one of many things need to be fixed. Cashback is daily (you can see a timer counting down on the left menu just below all the options).

But there is also rushhour cashback, which you get right after the rush hour timer ends. Currently this seems to be around 4pm my time (GMT but there was a whole promo event last week where it was 2 hours.

Banner says 3pm CET but I don't think it's correct... another thing to add to BJF list of things to fix...

[blackjack.fun]

ttea

Ban for running alternative accounts is removed temporarily since yesterday and I notified you. I triggered KYC for your account because of this.  Please continue with KYC documents.

[ddaddic]

ttea

Ban for running alternative accounts is removed temporarily since yesterday and I notified you. I triggered KYC for your account because of this.  Please continue with KYC documents.

Hello, what about my account? Have you finished your investigation into Relax blackjack? More than two months for KYC is very long time.

I strongly recommend avoid this casino for now!


https://postlmg.cc/wtg8hBk3

[Coin_trader]

ttea

Ban for running alternative accounts is removed temporarily since yesterday and I notified you. I triggered KYC for your account because of this.  Please continue with KYC documents.

Hello, what about my account? Have you finished your investigation into Relax blackjack? More than two months for KYC is very long time.

I strongly recommend avoid this casino for now!

Investigation can take up to 6 months based on the previous same cases like you in different casino. Is the screenshot dated March is the last update by the admin on your case? Do they stop replying on your inquiry on the email even if you are asking for an update there?

KYC is not makes your case longer but the investigation on the game itself. They should at least gave you an update if you ask them though. A scam accusation is still not appropriate if they acknowledge your case.

@Blackjack.fun can you gave him a timeline? This piling of issue against the casino will  create a little buzz on your reputation once unhandled properly.

[ddaddic]

ttea

Ban for running alternative accounts is removed temporarily since yesterday and I notified you. I triggered KYC for your account because of this.  Please continue with KYC documents.

Hello, what about my account? Have you finished your investigation into Relax blackjack? More than two months for KYC is very long time.

I strongly recommend avoid this casino for now!


https://postlmg.cc/wtg8hBk3

Investigation can take up to 6 months based on the previous same cases like you in different casino. Is the screenshot dated March is the last update by the admin on your case? Do they stop replying on your inquiry on the email even if you are asking for an update there?

KYC is not makes your case longer but the investigation on the game itself. They should at least gave you an update if you ask them though. A scam accusation is still not appropriate if they acknowledge your case.

@Blackjack.fun can you gave him a timeline? This piling of issue against the casino will  create a little buzz on your reputation once unhandled properly.

Thank you for your clarification, but I find this to be quite perplexing. How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

Indeed, the screenshot from March is the last update I've received from the admin regarding my case. I am absolutely certain that I am not the only one who is "on hold" for an excessively long period. I will raise this issue on our private forum.


https://i.postimg.cc/pdnWMhhQ/scam.png