Blackjack.fun |SLOTS|SPORTS|ESPORTS| JACK Token

[RILWAN]

Thank you for your clarification, but I find this to be quite perplexing. How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

Indeed, the screenshot from March is the last update I've received from the admin regarding my case. I am absolutely certain that I am not the only one who is "on hold" for an excessively long period. I will raise this issue on our private forum.

mate i am sorry for you case and for not getting your 450 balance as we all know very well how the reputation pf blackjack fun is in the forum and I trust that very soon their representative here will reach out to you in regards to this issues and look for ways to solve the issues.
If you did not violate any of their terms, your withdrawal will be processed in the long run.

[1714732572]

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[1714732572]

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[1714732572]

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[ddaddic]

Thank you for your clarification, but I find this to be quite perplexing. How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

Indeed, the screenshot from March is the last update I've received from the admin regarding my case. I am absolutely certain that I am not the only one who is "on hold" for an excessively long period. I will raise this issue on our private forum.

mate i am sorry for you case and for not getting your 450 balance as we all know very well how the reputation pf blackjack fun is in the forum and I trust that very soon their representative here will reach out to you in regards to this issues and look for ways to solve the issues.
If you did not violate any of their terms, your withdrawal will be processed in the long run.

I am unable to access the site because they have not verified my data for approximately nine weeks. I have not violated any of their terms - all I did was play blackjack.

When you mention "we all know very well how the reputation of Blackjack Fun is in the forum" and "your withdrawal will be processed in the long run," are you implying that I will have to wait a long time due to the casino's reputation? Because that is exactly what is happening in my case.



https://i.postimg.cc/pdnWMhhQ/scam.png

[Wiwo]

I don't mean to accuse the user above my comment as a troll but the blackjack team have not responded to this user here on the forum and if he continues to litter this thread with these continued complaints am sure it could give this great casino some bad image most especially in the sight of potential client's.

But then also,  the silence from the team on oos KYC verification may be a result of conclusions on the security team's investigation, but whichever way,  ops need to be responded to avoid further calls in this manner.

[blackjack.fun]

It took time but now the whole thing came more and more clear what was it about.


It was 200% Deposit bonus what him/they have been after.

One man or group from Croatia started generating different accounts. With every new account he asked for Deposit bonus what we gave. Then we started seeing that all accounts do the same thing. Deposit bonus - Relax Blackjack -Withdraw - New account.  Wagered bonus out and created a new account. Some accounts are with clear evidence that they used with same device, some not. After triggering KYC it usually took around 1-2 weeks to till documents arrived. Pictures are made on the street. Some in alcohol shop where you see the bottles behind.

Total they got huge amount of funds from us plus this sentimental loss here.
We paid out to many. But now when we saw that same users like ttea have been using same device. We blocked the account right away. And then the drama begins. btw user ttea is now gone and we dont get any contact from him.

Last ones ddaddic - we also paid out everything.

[ryzaadit]

How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

It's not always about "Cheat" there always have a few factor.

What, I can read from the explanation "blackjack" in the top. Abused Promotion are one of the factor prohibited in not only here, but all-the casino so that's why your account getting flag by them.

It's triggered them because of the abuse.

[ttea]

But now when we saw that same users like ttea have been using same device. We blocked the account right away. And then the drama begins. btw user ttea is now gone and we dont get any contact from him.

I didn't disappear anywhere. I have uploaded my documents and I am patiently waiting for you to confirm them and then I will withdraw because after all, who would want to play in your casino?
Now prove to me that I used the same device because it is absolutely impossible.

[AbuBhakar]

I don't mean to accuse the user above my comment as a troll but the blackjack team have not responded to this user here on the forum and if he continues to litter this thread with these continued complaints am sure it could give this great casino some bad image most especially in the sight of potential client's.

But then also,  the silence from the team on oos KYC verification may be a result of conclusions on the security team's investigation, but whichever way,  ops need to be responded to avoid further calls in this manner.

I don’t consider it as littering as he is just posting few times to make an update on his case plus he is just responding on the replies of other user on his post made here. Bad reputation on the casino will not be easily effective on this mere chats in the thread as long as all the complaints will be addressed properly which Blackjack.fun already done on the post above.

It test the casino integrity and toughness in times like this which they are subjected on multiple attacks from group of people that want to abuse their bonus program. It’s also odd that this newbie user here file multiple complaints at the same time. I believe on the blackjack.fun judgement here since user @dda is very sure how many user experiencing same situation with him as clear indication that they are working in group.

[blackjack.fun]

ttea

Your account got banned immediately. Because in admin panel it showed that you used same device with at least 3 accounts. Even before you made any bets.  We never ban anyone without a reason.

Thank you for submitting your documents! There seems to be a coincidence. Your account is also from Croatia, same location.


How we detect alternative accounts is very sensitive information and if it goes to wrong hands, we dont have any protection anymore. We can share your log-in and device information with some objective community member here with high reputation to compare.

Do we have your permission to do that ttea?

And then BitcoinTalk community can help to decide. What should we do and we will do it. Anything what community feels what is right.


We dont want anything like that in our lives.
We want honest business and piece.

[Fivestar4everMVP]

But now when we saw that same users like ttea have been using same device. We blocked the account right away. And then the drama begins. btw user ttea is now gone and we dont get any contact from him.

I didn't disappear anywhere. I have uploaded my documents and I am patiently waiting for you to confirm them and then I will withdraw because after all, who would want to play in your casino?
Now prove to me that I used the same device because it is absolutely impossible.

You already got a reply above, if the system says you did use the same device for multiple accounts, and you are saying you didn't , who then should we believe, the system or you?
We all know that the system does not lie, but humans lie, Infact, I've meet some persons who chronic and pathological liers, not saying you are one though, but then, be sure you are saying the truth, because, like I said before, the system does not lie, but humans do.

[Beparanf]

ttea

Your account got banned immediately. Because in admin panel it showed that you used same device with at least 3 accounts. Even before you made any bets.  We never ban anyone without a reason.

Thank you for submitting your documents! There seems to be a coincidence. 3rd account is also from Croatia, same location.


How we detect alternative accounts is very sensitive information and if it goes to wrong hands, we dont have any protection anymore. We can share your log-in and device information with some objective community member here with high reputation to compare.

Just a question about this. Actually, this question is in general since other casino practicing it too. Why casino ask for the documents such as KYC when the account is under investigation while the reason for the investigation is already defined such this case which you saw similarities on login details with other user? Is there a legal guidelines that requires you to do this protocol?

ttea

And then BitcoinTalk community can help to decide. What should we do and we will do it. Anything what community feels what is right.


We dont want anything like that in our lives.
We want honest business and piece.

There’s no need to be on that level because anyone that following his case will know who’s telling the truth. You are a trusted brand on this forum so there’s no need to convince the community. There’s no benefits for you to hold his funds without a valid reason since you have a long time whale players in the casino without experiencing any problems.

If he request to show the login details so be it.

[abel1337]

It took time but now the whole thing came more and more clear what was it about.


It was 200% Deposit bonus what him/they have been after.

One man or group from Croatia started generating different accounts. With every new account he asked for Deposit bonus what we gave. Then we started seeing that all accounts do the same thing. Deposit bonus - Relax Blackjack -Withdraw - New account.  Wagered bonus out and created a new account. Some accounts are with clear evidence that they used with same device, some not. After triggering KYC it usually took around 1-2 weeks to till documents arrived. Pictures are made on the street. Some in alcohol shop where you see the bottles behind.

Total they got huge amount of funds from us plus this sentimental loss here.
We paid out to many. But now when we saw that same users like ttea have been using same device. We blocked the account right away. And then the drama begins. btw user ttea is now gone and we dont get any contact from him.

Last ones ddaddic - we also paid out everything.

It seems that scammers are getting away with your money. With a solid proof, I think that you can reject a withdrawal as long as you made it on public like posting it in this thread or somehow a scam thread against this casino. Scammers are really creative and silly nowadays, They try will try to abuse your casino as long as you are still paying and haven't questioned anyone. Remember that there are people who can sold their identities in the streets for some cheap alcohols. This is why sometimes even KYC is not enough in detecting people in abusing a casino. Two or more accounts logging-in in a same phone is a solid red flag and a big proof that they are scammers.

[zTec]

It seems that scammers are getting away with your money. With a solid proof, I think that you can reject a withdrawal as long as you made it on public like posting it in this thread or somehow a scam thread against this casino. Scammers are really creative and silly nowadays, They try will try to abuse your casino as long as you are still paying and haven't questioned anyone. Remember that there are people who can sold their identities in the streets for some cheap alcohols. This is why sometimes even KYC is not enough in detecting people in abusing a casino. Two or more accounts logging-in in a same phone is a solid red flag and a big proof that they are scammers.

I think people should be more careful with their words when they make something public. Calling someone a scammer just based on an innuendo posted by a third party is very unprofessional unless that person also works for the same casino or is an apologist for it. I see that a lot of people who post here have a casino banner in their signature, so I assume that they are somehow biased and not credible enough in justifying any casino.
I have been playing in casinos for over 20 years, I love playing blackjack. I'm sure I've played over a million hands of blackjack in my life and when I read some of the posts here I can only laugh. A representative of this casino says that some players cheated or manipulated the third-party blackjack game (Relax gaming). If only I knew how it could be done! Would we rather talk about the very strange results of a house blackjack game than blackjack.fun? As I mentioned, I've been playing blackjack for a very long time and I've almost never seen streaks in my life that are weirder than on house blackjack than blackjack.fun and can someone explain to me how it's possible for a rollercoaster of 200-300 stakes to happen on a daily basis ? And don't talk to me about proven fair play because that doesn't prove anything. Last hand played fair? OK, and what about long-term statistics? Are the long-term statistics fair, can you prove it and where can it be checked? Or do players simply have to take your word for it and the work of your developer? Here I will give my subjective comparison between Relax blackjack and house blackjack: the two games have absolutely no similarities, and both games are called blackjack. If I wanted to trick someone, then I would program blackjack the way blackjack.fun did it
I advertised your casino in a private forum in my country (Croatia). It is a very small forum of people (there are about 30-40 of us) who love gambling and where we exchange information and experiences, exactly like the players do on the bitcointalk forum, only there are very few of us. Some of us know each other personally because only in our capital city lives about 25% of the total population of the country. And the OP says all the accounts (or most) are from the same location. That's weird, isn't it? And funny.
According to my information (after writing about this case on our forum) only 4 or 5 people from our forum registered on blackjack.fun and played regularly. And it is not true that the accounts were opened one after the other after one account was played and a payout was made. Several members of our forum confirmed to me that they played at the same time, and also continued to play after the bonus was paid, so the OP's information that the accounts were closed after the bonus was paid and then new accounts were opened is not correct.
The OP says that a gang from Croatia systematically attacked casino blackjack.fun and took advantage of the benefits. After all these years of gambling it sounds like a kid's joke to me. Casino offers a promotion to attract new users. The casino is aware and knows that the player has a mathematical advantage in that promotion, and after a few new people register and accept the bonus, then the casino declares these people abusers?
Question for the OP: after how many new registrations from a certain country or the same city does the casino start banning players, confiscating their money and declaring them fraudsters? One or two? I am asking this because I have a good reputation on our forum and after these negative experiences with some of our users in your casino I am very sorry for recommending and advertising you because it seems that no one is allowed to register in your casino anymore and request any what kind of promotion or bonus.
Maybe one of our local forum users tried to do a scam in the sense that he opened two accounts from the same device, I can't know and I condemn it. If you have evidence for such acts, then everything is clear, but if you only have information that some users know each other and that they are from the same city or country, this cannot be any evidence of fraud, and in this way, the players you suspect are harmed because they are innocent .
Finally, I think it should be clear to everyone that there is a risk of losing money by entering a casino. But casino owners must also be aware of this because it is not a one-way street...

[FanEagle]

Investigation can take up to 6 months based on the previous same cases like you in different casino. Is the screenshot dated March is the last update by the admin on your case? Do they stop replying on your inquiry on the email even if you are asking for an update there?

KYC is not makes your case longer but the investigation on the game itself. They should at least gave you an update if you ask them though. A scam accusation is still not appropriate if they acknowledge your case.

@Blackjack.fun can you gave him a timeline? This piling of issue against the casino will  create a little buzz on your reputation once unhandled properly.

I do not strongly advice anyone to avoid this website unless you are going to end up with something that would be smart and understandable and just follow the rules, if you do that then you do not have to worry about anything and you should be fine with that.

I understand that there are some people who may not be doing anything that is individually that important, but I also do think that the most important thing about this part is that we could end up with a decent situation where it is not going to end up with that if you do not follow the rules. When you do not follow the rules then there could be some people who would not be fine with that and the system may tag you and they may take months. Don't do that if you do not want to face these troubles.

[ttea]

ttea

Your account got banned immediately. Because in admin panel it showed that you used same device with at least 3 accounts. Even before you made any bets.  We never ban anyone without a reason.

Thank you for submitting your documents! There seems to be a coincidence. Your account is also from Croatia, same location.


How we detect alternative accounts is very sensitive information and if it goes to wrong hands, we dont have any protection anymore. We can share your log-in and device information with some objective community member here with high reputation to compare.

Do we have your permission to do that ttea?

And then BitcoinTalk community can help to decide. What should we do and we will do it. Anything what community feels what is right.


We dont want anything like that in our lives.
We want honest business and piece.

I agree, but I have one question: who is some objective community member here with high reputation? A representative of another casino? And why should I trust him?
I only used my own laptop to register at your casino. That device was not used by anyone else. If you think otherwise and if you have irrefutable evidence to the contrary, you can also send me a private message. I promise not to publish your answer (or from some objective community member) and I will apologize publicly here on the forum. But as I already mentioned, I only used my own laptop and no one else is using it.

[dimonstration]

I agree, but I have one question: who is some objective community member here with high reputation? A representative of another casino? And why should I trust him?
I only used my own laptop to register at your casino. That device was not used by anyone else. If you think otherwise and if you have irrefutable evidence to the contrary, you can also send me a private message. I promise not to publish your answer (or from some objective community member) and I will apologize publicly here on the forum. But as I already mentioned, I only used my own laptop and no one else is using it.

You can check the https://bpip.org/ website to see the database of the forum's most trusted user here. This trust score is based on the number of users who trust them from successful personal deals in the post and showing trustworthy acts for a long time. It's useless to invite other users from a different forum because we don't know their background.

You can use ask gambler if you want a 3rd party outside the forum will arbitrage your case. https://www.askgamblers.com/casino-complaints

[ddaddic]

It took time but now the whole thing came more and more clear what was it about.


It was 200% Deposit bonus what him/they have been after.



Last ones ddaddic - we also paid out everything.

First and foremost, I would like to thank you for your payment. You made the payment the day before yesterday, and I'm glad that it's finally done. I apologize for the lengthy process it took.

Allow me to provide some insights from my perspective as a player, as I genuinely want to help.

In a normal business culture, it should be the casino's responsibility to say, "We apologize for the delay, please accept our apologies!" However, I have to say it myself now (without the apologies, as I was just playing). I have been playing at casinos and sportsbooks for a long time, and I have never experienced such a high level of non-communication.

You requested KYC verification after I requested a withdrawal, and suddenly, I was denied access to the website. I can no longer access the chat or enter the site to check for any kind of email address where I could send inquiries. I have never received a confirmation email stating that I am a member, and suddenly, I have no idea how to contact you because accessing your site is impossible. Given the severity of this situation, I expected it to last no longer than a day or two.

Ten days later, I remembered to try using a different browser and accessed the casino as a guest, without a username, in order to investigate how to contact BJF.

Personally, I believe that no user should ever have to play detective to retrieve THEIR own money.

The next thing that greatly bothered me, also related to BJF's inability to communicate (why do we even provide our email address?), is that you processed the withdrawal after 9 weeks to the USDT address I provided back then, without confirming if the address was still valid!

Since we are all on the crypto forum, I believe you understand the recommendations of frequently changing addresses, and I assume you are aware that after nine weeks, I could have easily forgotten which address was used. I think a minimum level of professionalism would be to ask me if I still wanted the withdrawal to be sent to the same address.

Furthermore, regarding the lack of communication, I did not receive any notification that the funds had been credited. I only found out about it here on the forum! Unbelievable! I assume you made the payment only because of my persistence here, but let's assume that you actually remembered to approve my KYC and processed the payment without notifying me after seven weeks.

Do you think I will be checking my wallet every day or if I can access the casino, even after seven weeks?

I see that this topic is full of praises for this casino, but I also notice that all those who praise it have some affiliation with the casino, which tells me that you are all involved with the casino and unable to see the issues from a user's perspective.

My user experience has been dreadful since I requested a withdrawal. I initially intended to come back frequently because I enjoy playing, and I even think I deposited some money into the BJF partner program (which was an additional confirmation to me that their financial situation is not good, but I wanted to show my loyalty because I found them appealing).

I cannot remember the name of that partner program, nor can I verify it because I STILL haven't completed the KYC process and still cannot access my account.

[Beparanf]

I see that this topic is full of praises for this casino, but I also notice that all those who praise it have some affiliation with the casino, which tells me that you are all involved with the casino and unable to see the issues from a user's perspective.

My user experience has been dreadful since I requested a withdrawal. I initially intended to come back frequently because I enjoy playing, and I even think I deposited some money into the BJF partner program (which was an additional confirmation to me that their financial situation is not good, but I wanted to show my loyalty because I found them appealing).

I cannot remember the name of that partner program, nor can I verify it because I STILL haven't completed the KYC process and still cannot access my account.

This is the problem when you use the casino without doing any research on how it works. Most of the user play on this casino because of their previous giveaways and tournaments which gives benefit to most of us here. This is the reason why this casino gather support instead of supporting without proving anything.

All your concerns regarding your account is inaccessible during KYC procedure are same experience with others if you have time to back read all post on this thread. There’s other user do a complain and sentiment about this that make us view this as protocol by this casino. Their casino, their rules.

We are not affiliated to the casino but most of the comments here are based on the previous good experience. In fact, we are doing some criticism if casino showing malpractice but not on your case because the casino is providing a valid reply to address your case.

[ddaddic]

How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

It's not always about "Cheat" there always have a few factor.

What, I can read from the explanation "blackjack" in the top. Abused Promotion are one of the factor prohibited in not only here, but all-the casino so that's why your account getting flag by them.

It's triggered them because of the abuse.

I truly don't understand what "abused promotion" means in this context. BJF provided terms that could be fulfilled to remain in a positive position. After promoting them on our private forum and recommending that inexperienced players try "Realx" blackjack because it displays the best move, problems started arising. What's the point of a promotion if you're not allowed to utilize it? Should I have written, "People, I like BJF, but don't play the promotion because they won't pay you!"?

[ddaddic]

I don't mean to accuse the user above my comment as a troll but the blackjack team have not responded to this user here on the forum and if he continues to litter this thread with these continued complaints am sure it could give this great casino some bad image most especially in the sight of potential client's.

But then also,  the silence from the team on oos KYC verification may be a result of conclusions on the security team's investigation, but whichever way,  ops need to be responded to avoid further calls in this manner.

I don’t consider it as littering as he is just posting few times to make an update on his case plus he is just responding on the replies of other user on his post made here. Bad reputation on the casino will not be easily effective on this mere chats in the thread as long as all the complaints will be addressed properly which Blackjack.fun already done on the post above.

It test the casino integrity and toughness in times like this which they are subjected on multiple attacks from group of people that want to abuse their bonus program. It’s also odd that this newbie user here file multiple complaints at the same time. I believe on the blackjack.fun judgement here since user @dda is very sure how many user experiencing same situation with him as clear indication that they are working in group.

Of course, I'm not "very sure" about the exact number of users facing issues, but I am "very sure" that there are at least three of them because they reached out on our forum, and two out of three also posted here.

From my initial post, I haven't hidden the fact that I wrote a positive review for BJF on our forum and recommended Relax blackjack to beginners because it displays the best move.

I don't know the exact situation of those users, but for the ones who came from our forum, they are beginners. If they made any mistakes based on my post, such as deciding to play together, I don't think they should be called gangsters from Croatia because of it. That is highly offensive.

I would appreciate it if someone could explain to me the purpose of referrals if friends are not allowed to play the same promotion at the casino simultaneously. Are referred people automatically labeled as a "group," gangsters, organized abusers?

[ddaddic]

I have been playing in casinos for over 20 years, I love playing blackjack. I'm sure I've played over a million hands of blackjack in my life and when I read some of the posts here I can only laugh. A representative of this casino says that some players cheated or manipulated the third-party blackjack game (Relax gaming). If only I knew how it could be done! Would we rather talk about the very strange results of a house blackjack game than blackjack.fun? As I mentioned, I've been playing blackjack for a very long time and I've almost never seen streaks in my life that are weirder than on house blackjack than blackjack.fun and can someone explain to me how it's possible for a rollercoaster of 200-300 stakes to happen on a daily basis ? And don't talk to me about proven fair play because that doesn't prove anything. Last hand played fair? OK, and what about long-term statistics? Are the long-term statistics fair, can you prove it and where can it be checked? Or do players simply have to take your word for it and the work of your developer? Here I will give my subjective comparison between Relax blackjack and house blackjack: the two games have absolutely no similarities, and both games are called blackjack. If I wanted to trick someone, then I would program blackjack the way blackjack.fun did it

I tried several hands - this BJ is horrible! Ugly, non-intuitive..."Relax BJ" is atomic physics in comparation with BJF's house blackjack!
I expected the complete opposite because the site is called Black Jack Fun :-)