TRUSTDICE: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] Forum EXCLUSIVE!

[Ludmilla_rose1995]

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It's unfortunate there are a couple newbie accounts give scam accusation to new casinos without evidence, even when they provide evidence about their accusations, it's turn out to be because they violated the rules of the casino. Maybe they fix this issues via PM because trustdice representative reply to OP post to send message about his username and email, but trustdice should post in this thread if this issues solved.

if I have hatred or have a rival business against trustdice then I can also create a newbie account and make false accusations. it's a wise move when trustdice admin keeps posting the problem happening here. btw, I'm glad trustdice is holding an event for new users, I'll try to register

[naira]

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It's unfortunate there are a couple newbie accounts give scam accusation to new casinos without evidence, even when they provide evidence about their accusations, it's turn out to be because they violated the rules of the casino. Maybe they fix this issues via PM because trustdice representative reply to OP post to send message about his username and email, but trustdice should post in this thread if this issues solved.

if I have hatred or have a rival business against trustdice then I can also create a newbie account and make false accusations. it's a wise move when trustdice admin keeps posting the problem happening here. btw, I'm glad trustdice is holding an event for new users, I'll try to register

Welcome for your interest in trusdice, of course if it makes you interested and wants to try registering then always read the rules and conditions first. Have fun if there is a complaint then attach it here.

[jimdemeray]

TRUSTDICE DOES NOT PAY WINNERS

TrustDice is a nice looking site that promotes fair treatment of players, their lightning fast withdrawal, and pretends that they care about their customers. All of this is fallacy. I made a little bit of money betting on sports but was fairly quickly limited. I went to withdraw my funds and was pushed through the KYC circuit, which I completely respect and appreciate. After sendin photos of my government issued drivers license, utility bill, and a selfie of me holding my government issued drivers license I received an emailing stating the following:

Hello Jimdemeray81,


We regret to inform you that your TrustDice account has been banned and the withdrawal funds were confiscated, this decision was taken according to the following terms and conditions:


4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.


Your initial deposit will be returned. Please, provide your deposit address.

With respect,

Compliance team

So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.

You don’t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!

[OcTradism]

So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.

With this post only, it does not make sense to prove that your document is genuine.

However I don't recommend you to post photos of your personal documents here. The same for TrustDice company because they have responsibility to keep their user documents secured and safely.

If you want to prove that your document is genuine, it must be done via a third party, a mediator if possible. I don't say anything bad about your case but assume you actually use faked document for KYC, it seems that are more unacceptable activities with your account. If it is the case, TrustDice team actually do have more evidence against your case.

[Coinbox1]

TRUSTDICE DOES NOT PAY WINNERS

Hello everyone,

This is TrustDice team. We looked into this case as soon as we can.

Fortunately, following the name 'jimdemeray', we have been able to locate a KYC case, in which our KYC service provider strongly believe that the authenticity of the documents is in doubt. And after examining the documents and cross-referencing with what we know about this user, we agree that this judgment is reasonable and well-founded, and there is a likelihood of identity fraud involved.

In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.

In our investigation, it also came to our attention that he has been actively making statements about us that are untrue and defamatory on multiple platforms. We'd like to respectfully point out some of his claims are completely false, as many Bitcointalk community members can attest to:

You don?t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!

We would not want to argue with any user. But we have to respectfully doubt if he ever chatted with 'other players found on different forums and communities' as he claims. We keep a close eye on all relevant web spaces, and we have not yet come across a forum where a large number of users have grievances against us. If you know of such a place, please kindly let us know, as we would be happy to attend to it. Otherwise, we respectfully dispute this baseless claim.

With regard to the case itself, we in general do not discuss about KYC issues in public for privacy reasons. And if we are to discuss about any KYC case here, we will have to provide evidence from our internal system that will inevitably disclose the following private info of a user, to the public:
- the country of residence
- the visiting IPs
- password of a TrustDice account
- the email
- wallet addresses
- device id
- browser version
- operating system

Please understand that our internal policy prohibits us from publishing the above information in public. But since we are committed to transparent and meaningful communication with the Bitcointalk community, we can ask the management for an exception under the following conditions:
- the user notified us by email that he has given us the right to publish his private information;
- the Bitcointalk members in this thread overwhelming agree that it is a good idea to post such private information in public here;

[jimdemeray]

I didn’t come here to mediate my case with you, we can continue to do that at AskGamblers even though you are actively trying to dodge that. I came here to post an honest review of my experience with your site. You can doubt if I have spoken to other users all you want, I don’t need your validation on that. The stories of you not paying are rampant online. Also, not a single thing I have posted is defamatory, each and every word is honest and true.

And I feel like this goes without saying but of course you CANNOT share my public information on a public forum, I don’t need the court of public opinion to make a decision here. Share all of that in our mediation though, they’re still waiting for you to get involved.

Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.

[Eternad]

scam please dont play
i have win 2mbtc from bonus but trustdice Confiscation

You have to explain your issue with more details, it is the best way for you if you want to get the issue resolved.
If I have to guess, it seems that you are taking the no deposit bonus but you cant withdraw it?
Have you read all the terms about the bonus you take or you take it blindly then try to withdraw after you win some?

It's unfortunate there are a couple newbie accounts give scam accusation to new casinos without evidence, even when they provide evidence about their accusations, it's turn out to be because they violated the rules of the casino. Maybe they fix this issues via PM because trustdice representative reply to OP post to send message about his username and email, but trustdice should post in this thread if this issues solved.

Most of the casino ANN thread including those establish and trusted has this kind issue before when they are just newly started there thread here since new casino here usually being target by abuser and cheaters to benefits on the early bonus given by the casino. Most of this news users have problematic gambling experience and usually has same experience different casino. They are playing victim to get support of user here to justify there winnings that came from cheating the casino bonus.

This is always the case here and I hope trustdice will be strong to face all this FUD until they can't get anything from the casino.

[naira]

Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.

One thing you should know about scams and so on. When the trustdice team offers a refund it doesn't mean they are a scam, you must be careful because it will backfire for yourself, if they are a scam then there is no offer whatsoever.

So all the reasons are so obvious that the casino says that the data provided shows its authenticity is doubtful. Also based on the articles and laws of the casino rules, they must comply with all of them without exception.

In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.

[virasisog]

scam please dont play
i have win 2mbtc from bonus but trustdice Confiscation

You have to explain your issue with more details, it is the best way for you if you want to get the issue resolved.
If I have to guess, it seems that you are taking the no deposit bonus but you cant withdraw it?
Have you read all the terms about the bonus you take or you take it blindly then try to withdraw after you win some?

It's unfortunate there are a couple newbie accounts give scam accusation to new casinos without evidence, even when they provide evidence about their accusations, it's turn out to be because they violated the rules of the casino. Maybe they fix this issues via PM because trustdice representative reply to OP post to send message about his username and email, but trustdice should post in this thread if this issues solved.

Some newbies aren't fully aware of the TOS of each casino site so they usually end up with issues without being aware that they're already breaking the rules. Mistakenly accusing the site as scam because of their own violations is too unfair because any casino site wouldn't allow its reputation to be ruined just because of simple issues. Yes, they should reach out via PM and resolve it privately.

[jimdemeray]

Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.

One thing you should know about scams and so on. When the trustdice team offers a refund it doesn't mean they are a scam, you must be careful because it will backfire for yourself, if they are a scam then there is no offer whatsoever.

So all the reasons are so obvious that the casino says that the data provided shows its authenticity is doubtful. Also based on the articles and laws of the casino rules, they must comply with all of them without exception.

In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.

To be clear, I did not call TD a scam site. But I’m not going to pretend that they should be celebrated for offering to refund my deposit instead of paying me what I won sports betting on their site. I am a real person, I used genuine documents, I was very familiar with their TOS going in, I bet on legitimate markets, and I didn’t take a bonus on their site.

[MrcMrc]

I think trust dice have done relatively well with maintaining their presence on this forum and also trying to do some form of promotion, if the casino continues like this there will build a good reputation within the forum soon. It

[Coinbox1]

scam please dont play
i have win 2mbtc from bonus but trustdice Confiscation

Hello there    Could you please send me a private message with your username and email address so that we can look into what happened to your funds (2mbtc = 58 USD)?

Thank you for sending us your username and email address. After investigating, we discovered an abusive pattern involving players from the same country as the OP who engaged in the same behaviors (making first deposit and instantly playing specific game provider and/or game). Almost a thousand players imitated those same actions until we detected the suspicious activity and took actions to prevent this to happen again. We will share below evidence from internal gameplay records so that everyone can understand what was going on.

According to our T&C, 10.6 and 13.1, respectively: "The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found", and "If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you".

I hope this helps to clarify the situation, and please contact us if you have any further questions.


Best,
TrustDice Team

[o48o]

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if I have hatred or have a rival business against trustdice then I can also create a newbie account and make false accusations. it's a wise move when trustdice admin keeps posting the problem happening here. btw, I'm glad trustdice is holding an event for new users, I'll try to register

My thoughts exactly. It's funny how there's no accounts with history gettin "robbed" by them. Only newbs sharing stories. Naturally it makes everyone think it's a fud campaign from some rival casino. There's not enough evidence for believable case yet. I got my money out so i don't have any problems with them.

[Hamphser]

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if I have hatred or have a rival business against trustdice then I can also create a newbie account and make false accusations. it's a wise move when trustdice admin keeps posting the problem happening here. btw, I'm glad trustdice is holding an event for new users, I'll try to register

My thoughts exactly. It's funny how there's no accounts with history gettin "robbed" by them. Only newbs sharing stories. Naturally it makes everyone think it's a fud campaign from some rival casino. There's not enough evidence for believable case yet. I got my money out so i don't have any problems with them.

Not really that surprising and this is something very common or already rampant where everytime we do see something new then expect that there would be newbie accounts do pop out and do make out

complaints on regarding whether withdrawal issue or something that do correlates about fairness problem which is something not really that new i must say but the community arent really that dumb on not

to notice everything and just simply ignore with these baseless accusations yet these things cant really be proven out or doesnt really have strong evidence.

[rby]

Most of the time, free bonuses hunters are just too excited and too greedy to get the bonuses without reading all the terms. They expected to much from free bonuses but once they try to claim it, they are disappointed because what they get is not like what they expected. After that, they scream that they are getting scammed or getting fooled by the casino because they are disappointed. I'm not really surprised with a complaint like this, I have seen/read it many times in this forum.

Exactly my thoughts and I have witnessed it happen in this forum. The excitement of some free dollars or Sats get them excited to not read the T&C of the company or of the related bonuses. They jump in and get disappointed in the end. This not only happen for bonuses, but real players who voilets the rules of some casinos, when caught the claim theh have been scammed. It is important to always read rules and pay less attention to bait bonuses.

[Slow death]

TRUSTDICE DOES NOT PAY WINNERS

Hello everyone,

This is TrustDice team.

let's put aside the question of whether his documents are true or not. what caught my attention and with a lot of concern is that @jimdemeray says he bet and won, but when it was time to withdraw their winnings, he was forced to KYC. I ask:

On your site, will all people who win a game, at the time of withdrawal, be forced to go through KYC?

why does @jimdemeray need to KYC to withdraw what he won?

[jimdemeray]

TRUSTDICE DOES NOT PAY WINNERS

Hello everyone,

This is TrustDice team.

let's put aside the question of whether his documents are true or not. what caught my attention and with a lot of concern is that @jimdemeray says he bet and won, but when it was time to withdraw their winnings, he was forced to KYC. I ask:

On your site, will all people who win a game, at the time of withdrawal, be forced to go through KYC?

why does @jimdemeray need to KYC to withdraw what he won?

My advice would be to check out the reviews on Trustpilot, AskGamblers, and what is on here and do your best to make an educated decision based on that. I wish I had done that before getting involved, personally. It may be different if you are playing casino games or hit and running the sportsbook. Unfortunately I was there for a while, only betting sports, and had done pretty well. I don’t believe TrustDice is a complete scam but they are definitely doing me, and others, very dirty.

[OcTradism]

Thank you for sending us your username and email address. After investigating, we discovered an abusive pattern involving players from the same country as the OP who engaged in the same behaviors (making first deposit and instantly playing specific game provider and/or game). Almost a thousand players imitated those same actions until we detected the suspicious activity and took actions to prevent this to happen again. We will share below evidence from internal gameplay records so that everyone can understand what was going on.

It is usually like this.

Scam accusation opens, then investigation and public result is shown (with hidden parts for personal information, the company is responsible to do it). What do we usually see?

Patter of betting and cheating. Probably it is connected with IP addresses as well. Digging more, gambling sites often found some more suspicious things from deposits, documents, etc.

It is good to remember that gambling sites have very powerful mechanism to detect and fight against cheating. You can not cheat them and get easy money from them.

I appreciate the public information from TrustDice team to close this case.

[Coinbox1]

Hello everyone!

Just wanted to update you guys on the "jimdemeray" case. It now comes to light that this user has been conducting duplicate accounts, which is supported by overwhelming evidence that we uncovered in our further investigation.

Signs of possible duplicate accounts were in fact what triggered a KYC check in the first place. And more anomalies were found when our KYC service provider reviewed the documents. We were therefore suggested to consider the documents fraudulent. And now, with a further, deeper investigation, we have finally pieced together the whole picture of this abuse attempt.

In light of his abusive behavior, we have taken the action to confiscate the whole remaining balance of the account, in accordance with our T&C 3.2:
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

Considering the sensitive nature of all KYC-related issues, we won't be able to post the overwhelming evidence here in public. We however have submitted the evidence to the mediation service, and the "jimdemeray" has yet to comment on our findings.

Hope this helps to clarify the situation, and please contact us if you have any further questions.


Best,
TrustDice Team

Also, not a single thing I have posted is defamatory, each and every word is honest and true.
Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.

Unfortunately I was there for a while, only betting sports, and had done pretty well. I don’t believe TrustDice is a complete scam but they are definitely doing me, and others, very dirty.

TRUSTDICE DOES NOT PAY WINNERS

[Coinbox1]

Hello Slow death,

Thank you for your question. No. Most people who win and withdraw don’t need to go through KYC at all.

Only accounts with certain severe anomalies are required to do so, and this is an extremely small percentage of all withdrawals. ‘jimdemeray’ happens to be one of those anomaly-showing accounts.

We understand the privacy needs of most crypto folks therefore we try our best to minimize KYC requests.  At TrustDice, most withdrawals(99.4%), whether winning or losing, are approved instantly. Exceptions are accounts with certain anomalies that automatically trigger a manual inspection and then a KYC request.

TRUSTDICE DOES NOT PAY WINNERS

Hello everyone,

This is TrustDice team.

On your site, will all people who win a game, at the time of withdrawal, be forced to go through KYC?

why does @jimdemeray need to KYC to withdraw what he won?