TRUSTDICE: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] Forum EXCLUSIVE!

[Fivestar4everMVP]

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault.

If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino.

i already asked, where askgambers sayd that i provided fake document? NO ANSWER. Not i can ask same about casino guru who still review situation in my complaint.
You guys lie too much.

Have you created a scam accusation and provided your evidences to back your claim?
If you haven't, then do so now, and maybe trustdice admin on this forum will look into your case and see it can be resolved

Trustdice have been one this forum for sometime now, and they are among the most trusted casino on this forum, if you think you have a genuine case against this casino, then make it official by creating scam accusation against them and also provide all the necessary proofs to back your claim, else, nobody is gonna believe you.

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[Wiwo]

Trustdice have been one this forum for sometime now, and they are among the most trusted casino on this forum, if you think you have a genuine case against this casino, then make it official by creating scam accusation against them and also provide all the necessary proofs to back your claim, else, nobody is gonna believe you.

Well I don't think the user have much to worry about since trustdice has an active representative in this forum, and the only problem will be if ops have committed any crime in the casino to warrant his account being blocked.

-But if the player has not done anything wrong and the issues is on the trusdice team then am sure he will get a positive response from his comment here in trusdice ANN thread.

[alol1986]

Casino Guru reviewed MY SITUATION and decided that TrustDice do not have reason to take my winnings. Casino guru asked for casino to make video vefirication. So we can again see that casino already lied here on forum that casino side approved theirs fake reason to do not pay winnings.

[alol1986]

Now casino ignored video verification possibility, and try to find some ways to  confuse situation.

[Coinbox1]

Hello everyone,


Just want to give you an update regarding this accusation by "alol1986"

We have proposed to verify through the official verification service provided by Latvian government "Latvijas Notars". He agreed to do it. But we unfortunately found he is openly lying about how the service works.

It's been clearly stated by the official guide that the appointments are online. Please see the screenshots below.

This is something that everyone can confirm this from the official source: https://www.latvijasnotars.lv/pages/conditions-to-receive-notarial-services-online

Yet, he falsely claims "I have to go to Riga, I now live in Estonia." This is a blatant lie, because the appointments are online. He can perfectly complete the process remotely according to the official guide, and he is claiming he can't.

(We didn't screenshot his username on CasinoGuru because if so it will include his email address. We still treat user privacy very seriously, even for malicious users.)

We are trying our best to get this verified through an official source so the public can perfectly understand what happened.

Thank you all! And we will keep you posted.


TrustDice Team

[Mr. Magkaisa]

Casino Guru reviewed MY SITUATION and decided that TrustDice do not have reason to take my winnings. Casino guru asked for casino to make video vefirication. So we can again see that casino already lied here on forum that casino side approved theirs fake reason to do not pay winnings.

Hello everyone,


Just want to give you an update regarding this accusation by "alol1986"

We have proposed to verify through the official verification service provided by Latvian government "Latvijas Notars". He agreed to do it. But we unfortunately found he is openly lying about how the service works.

It's been clearly stated by the official guide that the appointments are online. Please see the screenshots below.

This is something that everyone can confirm this from the official source: https://www.latvijasnotars.lv/pages/conditions-to-receive-notarial-services-online

Yet, he falsely claims "I have to go to Riga, I now live in Estonia." This is a blatant lie, because the appointments are online. He can perfectly complete the process remotely according to the official guide, and he is claiming he can't.

(We didn't screenshot his username on CasinoGuru because if so it will include his email address. We still treat user privacy very seriously, even for malicious users.)

We are trying our best to get this verified through an official source so the public can perfectly understand what happened.

Thank you all! And we will keep you posted.


TrustDice Team

   -    This is the answer of the gambling casino you accuse here in this forum, you both say that the casino is a liar and they say that you are a liar.

Now if I analyze what you are saying, it seems that the Trustdice management is telling the truth more than you, because they are giving an update on the issue they have with you here in the forum ann their thread section here, at this point that is pretty okay for me because they become transparent if they are doing any investigation on your complaint.

This is just based on my opinion and my opinion and I have no side in this matter.

[Helena Yu]

Now if I analyze what you are saying, it seems that the Trustdice management is telling the truth more than you, because they are giving an update on the issue they have with you here in the forum ann their thread section here, at this point that is pretty okay for me because they become transparent if they are doing any investigation on your complaint.

It's not surprising anymore when a gambler trying to play victim around the casino in order to get his winnings, but he don't want to admit if he was break the rule and act accordingly.

Props to @Coinbox1 for continuing to give a transparent evidence while the accused gambler doesn't provide any evidence and keep attacking the casino. I think this case is already clear and we need to ignore @alol1986.

[alol1986]

TrustDice asked to verify with video. THEY IGNORE
TrustDice asked to call to notarius and ask for possibility to make APPOSTILE TO PASSPORT. THEY IGNORE
TrustDice asked, that i can make notaarius copy of passprt. THEY IGNORE

And you think they say mroe truth than me? Good that casino guru reviwed situation, and BAD REPUTATION ALREADY WITH THIS CASINO

[alol1986]

Now if I analyze what you are saying, it seems that the Trustdice management is telling the truth more than you, because they are giving an update on the issue they have with you here in the forum ann their thread section here, at this point that is pretty okay for me because they become transparent if they are doing any investigation on your complaint.

It's not surprising anymore when a gambler trying to play victim around the casino in order to get his winnings, but he don't want to admit if he was break the rule and act accordingly.

Props to @Coinbox1 for continuing to give a transparent evidence while the accused gambler doesn't provide any evidence and keep attacking the casino. I think this case is already clear and we need to ignore @alol1986.

Yes it is clear. bad reputation with casino guru are with you. nice one.

[Slow death]

Just want to give you an update regarding this accusation by "alol1986"

I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID and he could also take a photo of his street right from the license plate from the street to prove that he lives where he says he lives, this would facilitate the solution of this case and avoid prolonging the same discussion for a long time, which will only emotionally wear down @alol1986 and the image of your casino

another point is that your casino claims that it provided edited documents, but you have not posted any proof of this accusation in this thread, only you have proof that it has edited documents, why don't you post it here on the forum? you can censor the parts that expose @alol1986's identity and show the parts he edited in the document, we have to see proof. KYC's goal is to prevent money laundering and casinos are using it to prevent bonus abusers, that's fine and casino right. but it is necessary for the casino to have common sense, from what I have read about this case, your case did not ask for KYC when he made the first withdrawal, so what changed in the second withdrawal for your casino to ask for KYC? what suspicions did you have of him? he did KYC and your casino says he edited documents, so they ask him to record video, selfie holding documents. are quick and easy solutions

[alol1986]

Just want to give you an update regarding this accusation by "alol1986"

I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID and he could also take a photo of his street right from the license plate from the street to prove that he lives where he says he lives, this would facilitate the solution of this case and avoid prolonging the same discussion for a long time, which will only emotionally wear down @alol1986 and the image of your casino

another point is that your casino claims that it provided edited documents, but you have not posted any proof of this accusation in this thread, only you have proof that it has edited documents, why don't you post it here on the forum? you can censor the parts that expose @alol1986's identity and show the parts he edited in the document, we have to see proof. KYC's goal is to prevent money laundering and casinos are using it to prevent bonus abusers, that's fine and casino right. but it is necessary for the casino to have common sense, from what I have read about this case, your case did not ask for KYC when he made the first withdrawal, so what changed in the second withdrawal for your casino to ask for KYC? what suspicions did you have of him? he did KYC and your casino says he edited documents, so they ask him to record video, selfie holding documents. are quick and easy solutions

TrustDice are scam casino, and they understand, if they ask for this video selfie everything will be broken from them. I many time offered something like that, Casino Guru offered to make video conference, but trust casino ignored this offers.

[Mahdirakib]

I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID ~~

A recorded video with the identity documents should clear the confusions, but TrustDice team doesn't want to accept his video. I'm wondering why they don't want to clear the doubts in alol1986's issue by making a video verification call while they want to do it for another user. Another user has filed a complaint against TrustDice on Casino Guru with similar issue. TrustDice team decided to verify his documents by making a video call.

[logfiles]

Have you created a scam accusation and provided your evidences to back your claim?
If you haven't, then do so now, and maybe trustdice admin on this forum will look into your case and see it can be resolved

Trustdice have been one this forum for sometime now, and they are among the most trusted casino on this forum, if you think you have a genuine case against this casino, then make it official by creating scam accusation against them and also provide all the necessary proofs to back your claim, else, nobody is gonna believe you.

But there is already a scam accusation about the case, maybe you missed it. Here --> my expirience on site Trustdice.com SCAM

There is also a thread you can track on casino guru - TrustDice Casino - The player's account got blocked

The case is full of twists and turns, I am not sure if we will see a resolution soon enough. I thought the process to verify is the documents are fake or not was supposed to be very easy when a mediator is involved. I guess I was wrong!

[alol1986]

I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID ~~

A recorded video with the identity documents should clear the confusions, but TrustDice team doesn't want to accept his video. I'm wondering why they don't want to clear the doubts in alol1986's issue by making a video verification call while they want to do it for another user. Another user has filed a complaint against TrustDice on Casino Guru with similar issue. TrustDice team decided to verify his documents by making a video call.

TrustDice do not want to see selfie with video, they want to confuse situation only.. I write them into first day, that i can sent video i make new selfie, they ignored it, and now they ignored all ways to resolve situation..

[Coinbox1]

Mr "alol1986",

Sorry to bust your bubble. Now we caught you publicly lying, again.

TrustDice asked to call to notarius and ask for possibility to make APPOSTILE TO PASSPORT. THEY IGNORE

You keep saying we insist on Appostile Number and you keep talking about it over and over again as if we are blocking the process with it. This is just a blatant lie. The fact is we have made it very clear and stated it for 2 times already, that we are not strictly requiring an Appoltile Number as long as it can be verified officially:
(1st time:)

(2nd time:)


So with option 1, as everyone can see from below screenshot, in addition to Apostille Number, an .asice file can also work:


As of option 2, you neither need to provide Appoltile Number, because a sworn notary will confirm or disprove it in person.

As someone who’s allegedly from Latvia, you are supposed to know this better than anyone else. Yet still, you want us to accept a photo of “notarized” passport sent directly from you:


This is completely unacceptable because everyone can purchase such a "photo" from some Photoshop expert. And Latvian passport forgery is, unfortunately, widely available in this regard for KYC purpose:
https://verdoc.to/product/latvia-passport/
https://passport-cloud.net/items/133
These Photoshop services can make Donald Trump a Latvian citizen over night.

Your attempt to give us a photo of “notarized” passport and avoiding official verification is very fishy. Since you are stalling the process, we have no choice but to take your other violations into full accounts.


For reference, this is "alol1986"s another public lie getting caught.

Hello everyone,


Just want to give you an update regarding this accusation by "alol1986"

We have proposed to verify through the official verification service provided by Latvian government "Latvijas Notars". He agreed to do it. But we unfortunately found he is openly lying about how the service works.

It's been clearly stated by the official guide that the appointments are online. Please see the screenshots below.

This is something that everyone can confirm this from the official source: https://www.latvijasnotars.lv/pages/conditions-to-receive-notarial-services-online

Yet, he falsely claims "I have to go to Riga, I now live in Estonia." This is a blatant lie, because the appointments are online. He can perfectly complete the process remotely according to the official guide, and he is claiming he can't.

(We didn't screenshot his username on CasinoGuru because if so it will include his email address. We still treat user privacy very seriously, even for malicious users.)

We are trying our best to get this verified through an official source so the public can perfectly understand what happened.

Thank you all! And we will keep you posted.


TrustDice Team

[Coinbox1]

To everyone else,

Sorry we don't have time here to reply to every single question. A few points to make, though:

1. We as well thought an arbitrator is supposed to be well equipped to confirm or disapprove IDs and passports. AskGamblers is, and they have closed the case. But CasinoGuru is unfortunately not. That's why we need the assistance of some government agency who can verify the documents they issued. Thankfully, such service is available in Latvia.

2. A video conference can confirm many things but it won't help with fake physical documents, like a fake physical passport. We have to consider the fact that such fake documents are widely available on the black market and the dark web. Simply connect to Onion or Tor browser and you will agree with me. You can easily obtain a "passport" of Switzerland with $100 tops. (We are 100% against such activities!)

3. We still intend to have video conference for verification after the passport's legitimacy is verified officially. And this procedure applies to both abusers allegedly from Latvia on CasinoGuru - just some latest conversation not made public by CasinoGuru yet.

4. Posting the KYC analysis publicly is against our rules because it will inevitably reveal the name, the passport number, the face of the person and many other things. Censoring these parts won't work because if you do so, all the relevant analyzed parts will be removed.

We will try to keep you informed in the limited time available. And sorry that we are relatively busy over the last few weeks. We would deeply appreciate your understanding.


TrustDice Team

[alol1986]

Apostille can not be made for idenfications documents. Still confuse situation and write something about Donald Trump and black market.

[alol1986]

Also we can see, that someone from Japan are scammed to, with balance 720000Y. With total same reason. At this casino, KYC request = KYC failed with reason "edited documents". Enjoy scam at Trust Dice.

[alol1986]

I answered you, that i can make it online, but what you want that i will approve there? id documents can not be approved online. my person are approved at time when i with "smart id" connected to latvijasnotars service. My data can be approved at swedbank, i can make video where i with smart id connect to swedbank service, and there are possible to see my data. But you again will ignore this like all previos posts

[Hirose UK]

Well I don't think the user have much to worry about since trustdice has an active representative in this forum, and the only problem will be if ops have committed any crime in the casino to warrant his account being blocked.

-But if the player has not done anything wrong and the issues is on the trusdice team then am sure he will get a positive response from his comment here in trusdice ANN thread.

Apart from that, trustdice also has very good support which always provides service to all gamblers who play there.
So I don't really believe that there are gamblers who experience problems but there is no solution unless the gamblers themselves break the rules or make mistakes.
I've been registering and playing at trustdice for almost a few months, but I haven't had any problems so far.
If there are gamblers who say they were tricked by trustdice, I also don't really believe it before there is real evidence and details of fraud.