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[Qweenbee]

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[Volgastallion]

Tonight im gonna bet on some Champions League matches, with my remaining ETH in trustdice, lets see how all this ended.

I think im gonna bet on live, because the games are really close in result right now. And i expect to see a lot of changes of hands in this kind of games.

[Hhampuz]

Tonight im gonna bet on some Champions League matches, with my remaining ETH in trustdice, lets see how all this ended.

I think im gonna bet on live, because the games are really close in result right now. And i expect to see a lot of changes of hands in this kind of games.

I'm hoping for both games to end with extra time/penalties needed - which is quite possible! Interesting nonetheless.

[Volgastallion]

Tonight im gonna bet on some Champions League matches, with my remaining ETH in trustdice, lets see how all this ended.

I think im gonna bet on live, because the games are really close in result right now. And i expect to see a lot of changes of hands in this kind of games.

I'm hoping for both games to end with extra time/penalties needed - which is quite possible! Interesting nonetheless.

Well seems like your ilusion were crushed fast in the PSG Barcelona game, and in the Atletico Dortmund one was a super changing game, i dont know what was the feel of the players, but that was very intense, every 15 minutes they change roles, and one team goes ofensive and defensive depending on what they require.

It was fun to watch.

[Volgastallion]

Today we have a super match is only one but is really worth to see it, and im talking about Arsenal against Chelsea for the Premier League.

Arsenal needs to win to not lose the race for the title, and Chelsea need the points to recover his image and try to reach some european spot.

Arsenal comes to this match after losing in Champions League, but recovering a little after winning against wolves.

Chelsea is having a bad season but always having good matches against top teams so.... what your choose? Anyone is gonna bet?

[Mahdirakib]

@Coinbox1, Someone has posted a scam accusation against TrustDice: trustdice.io SCAM closed my account after winning at casino roulette
The user has made a typo in the top level domain part though. But he/she has written it correctly in the post description. AFAIK, you aren't going to post anything on the scam accusation board. The user has also made a post on the 'Economics' board. But you have to give the clarification to the complaint either on the scam accusation thread or in this thread (your ANN thread). Because the Economics board isn’t the place to discuss such things.

[Coinbox1]

@Coinbox1, Someone has posted a scam accusation against TrustDice: trustdice.io SCAM closed my account after winning at casino roulette
The user has made a typo in the top level domain part though. But he/she has written it correctly in the post description. AFAIK, you aren't going to post anything on the scam accusation board. The user has also made a post on the 'Economics' board. But you have to give the clarification to the complaint either on the scam accusation thread or in this thread (your ANN thread). Because the Economics board isn’t the place to discuss such things.

Hi there,

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Best,
TrustDice Team

[Mahdirakib]

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Thank you for the response. I had no idea that the user has already submitted a complaint on CasinoGuru (actually I hadn't checked the mediators). Perhaps, the user has created scam accusation here as your team took long time to give a response there. I hope the mediator will do the judgement transparently by hearing from both parties.

BTW, another user has created a scam accusation against TrustDice yesterday: ⛓📍⚡Scam trustdice.io closed my account after winning 7800§
As far as I can see, the user hasn't submitted any complaint to any mediators yet. The reason for that user account lock is saying "unacceptable behavior". Did the user take benefits from slow feed?

[Volgastallion]

Well, nice to see the problem was fast answered by the trustdice guys, lets see how all this ended, is a strange case because the ammount is very low as far as i can read in the casinoguru complaint so i think Trustdice is  very sure about what happen on this case.

Anyways i want to see the truth and hope to all ended good for both parts.

[Coinbox1]

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Thank you for the response. I had no idea that the user has already submitted a complaint on CasinoGuru (actually I hadn't checked the mediators). Perhaps, the user has created scam accusation here as your team took long time to give a response there. I hope the mediator will do the judgement transparently by hearing from both parties.

BTW, another user has created a scam accusation against TrustDice yesterday: ⛓📍⚡Scam trustdice.io closed my account after winning 7800§
As far as I can see, the user hasn't submitted any complaint to any mediators yet. The reason for that user account lock is saying "unacceptable behavior". Did the user take benefits from slow feed?

Thank you for bringing the other case to our attention. I am not aware of it and I encourage the complainant to file a case on either CasinoGuru or AskGamblers, where my colleague will respond.


Best,
TrustDice Team

[Coinbox1]

@Coinbox1, Someone has posted a scam accusation against TrustDice: trustdice.io SCAM closed my account after winning at casino roulette
The user has made a typo in the top level domain part though. But he/she has written it correctly in the post description. AFAIK, you aren't going to post anything on the scam accusation board. The user has also made a post on the 'Economics' board. But you have to give the clarification to the complaint either on the scam accusation thread or in this thread (your ANN thread). Because the Economics board isn’t the place to discuss such things.

Hi there,

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Best,
TrustDice Team

Hi all,

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Thank you all for your support!

Best,
TrustDice Team

[Volgastallion]

As i said before is very good to see the representator of the brand/company is here and pay attetion to the claims, lets keep the good work. I hope the best for both parts, sad to see the guy has multiple accounts.


I expect to see next year some competitons made here by Trustdice, i can organize them if you want to sponsor someone, just contact me!.

[notocactus]

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.

Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.

[Fivestar4everMVP]

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.

Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.

You are right, this is actually the first time I am getting to know that a regulator can actually get involved in a case between a casino and the player, and if trustdice actually pulled this one through, then indeed they must be commended for their seriousness in seeing that an issue with their player is resolved amicably to the satisfaction of the both parties involved, and also for taking a transparent and fair for all approach.

But again on the other hand, how was it known that a regulator actually joined in solving the case?, I mean, its very possible for a casino to hire anybody to join in a chat or forum discussion, and tell the person to claim that he or she works as a regulator, and the other parties involved in the case will not have any choice but to  believe the imposter to be who he claimed he is.

So, was there any way the regulator was verified by the other parties?, for assurance that indeed, a regulator joined in resolving the case?

[Coinbox1]

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:



Complainant's info has been marked out.

[notocactus]

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:

Complainant's info has been marked out.

Thanks for sharing this and it provides more transparency for the case. Again, I respect your team's care on customer by hiding unnecessary information and stick with your writing in ToS.

It is commonly written in many platforms' ToS, but customers who have problems, usually because of their violations against ToS, don't mind about that rule to protect customer's privacy. They usually ask the customer care team to share information about their case, publicly, which is not allowed in ToS and by regulator, like you disclosed here.

[Volgastallion]

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:


Complainant's info has been marked out.

As i said before in my previous post , really good to see an active member of the page here, and disclosing some info to take out reports.

In other news, it was a pleasure to have your signature for the campaing for so many weeks. Thanks for all to you and the manager.

Good luck to Trustdice team.

[dzungmobile]

Do anyone here miss Guess events that were initiated by Hhampuz, the campaign manager, in bitcoin forum years ago?

I check the X account of TrustDice.Win and see they posted a mini contest, Guess the name of slot game. If you already joined any similar event hosted by Hhampuz, you knew that slot game's graphics will be blurred.



Winner will receive $10 distributed by TrustDice.Win team. It is not too big but if you win, you can use it to bet.

[GreatArkansas]

Question: Do Trustdice really not support Player Props on NBA (Basketball)?
I already tried to bet on Player Props on previous NBA games but I can't able to see anything inside Player Props.
Or this will open once the game starts very soon?

[shasan]

Today I created an account on trustdice but I am trying to access the match of Australia vs England (T20 World Cup) match. But it is a matter of sorry that I can not access the match. Even I can not see any live cricket match on Trustdice. Is there anyone who can get access or this is happening to everyone?