MintDice Bitcoin Casino - SportsBook & Provably Fair Games

[MintDiceSara]

I haven't contacted your support staff yet so I am not sure if you guys have a support ticket portal for any support that may be required by your users. If email is the only way of communication then there is nothing wrong with that however it will be an issue when you guys become larger.

Reason why is because its VERY difficult to track progress of a support inquiry by email. You will lose track very easily if you reach the point of 10 open support issues. So right now since you are small and don't get as much support requests its fine but in the future to keep your support response time quick you should look into some ticket support engine. Shouldn't be too hard to set up.

Thanks for your comment. You have a valid point. The need for more support comes with the increase in users. It is something we are of course aware of and will adapt when the time comes

[theskillzdatklls]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I haven't contacted your support staff yet so I am not sure if you guys have a support ticket portal for any support that may be required by your users. If email is the only way of communication then there is nothing wrong with that however it will be an issue when you guys become larger.

Reason why is because its VERY difficult to track progress of a support inquiry by email. You will lose track very easily if you reach the point of 10 open support issues. So right now since you are small and don't get as much support requests its fine but in the future to keep your support response time quick you should look into some ticket support engine. Shouldn't be too hard to set up.

We have portals set up but aren't using them right now. All support e-mails get handled by our top level staff for a few reasons: We don't have too many requests so we can deal with them, we want to know what the issues are so we can fix them quickly, we want to know what types of problems exist so we can create efficient customer support later when it's an issue.

For the time being, the vast majority of "support" e-mails (80-90%) are people e-mailing us with their services wanting money from us. They largely get ignored except in the cases where I/we would have written to them anyway. And deleting spam isn't a big deal for the time being

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

Feedbacks are very important, it is not a thing that we used to escape from but a certain that could help us and most especially for mintdice to improve.
Good thing that they take immediate action once they hear some feedbacks and it for sure people recognize this and for the better future of this site.

I just wanted to know how long the process of withdrawal now on this site? Since it is automated I guess it takes 1-2 hours. I know a lot of gamblers are preferred on the fastest withdrawal site and sounds good if this gambling site had a good innovation regarding the withdrawal process. Just trying to visit the site and it is quite good looking, I mean the theme color looks like users friendly.

As has been said a few times, withdrawals are automatic but undergo a series of automatic checks before they process. If the system thinks there's even a chance of funny business, it can get put into a manual queue which then could take as long as 24 hours but ideally won't take more than 1-2 hours to process. If you've done nothing more than deposit and play, your withdrawal will almost assuredly process instantly up to available hot wallet balances.

[Bitinity]

Nice to hear that there will be something like reward for players. I guess it will something similar to rakeback where players will be rewarded based on their level or activity on the site. Although it wont be ready until the end of this year, at least it is a good news for players. I do not play that much here but I do believe I have wagered some money, at least I do not withdraw my earning from the campaign directly after I received it but I always spend some of it to play.

[crwth]

Nice to hear that there will be something like reward for players. I guess it will something similar to rakeback where players will be rewarded based on their level or activity on the site. Although it wont be ready until the end of this year, at least it is a good news for players. I do not play that much here but I do believe I have wagered some money, at least I do not withdraw my earning from the campaign directly after I received it but I always spend some of it to play.

I do that too, where I play some of my earnings in the signature campaign and hoping to exceed a little towards the transaction fee that is being implemented. Maybe earn like 20k sats and then withdraw. At least you could somehow get the return of the fee, getting your paid amount in full. Just be careful not to play with it too much, you could lose it all. (Almost happened to me, lol)

[Scheede]

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

The withdrawal fees we use are set to a protocol which are theoretically supposed to adjust automatically but in practice do not adjust often. One would hope that if the price of Bitcoin were to 10x that they would adjust downwards in price automatically. If they don't, we would just have to do something manually. If things continue working smoothly, we may drop withdrawal fees some more but we do not consider this a big issue any more as more than enough people have said that it is fine for the time being. Our intention is not to make money off of withdrawal fees (and we do not).

Sure thing one will expect the withdrawal-fees to be adjusted,either automatically or manually whenever BTC-price will change by, let´s say, 20% in either direction.

Anyway the status quo is that the default withdrawal-fees are set much higher than neccessary to cover the real tx-fees (correct me if I am wrong).

[Bitinity]

Nice to hear that there will be something like reward for players. I guess it will something similar to rakeback where players will be rewarded based on their level or activity on the site. Although it wont be ready until the end of this year, at least it is a good news for players. I do not play that much here but I do believe I have wagered some money, at least I do not withdraw my earning from the campaign directly after I received it but I always spend some of it to play.

I do that too, where I play some of my earnings in the signature campaign and hoping to exceed a little towards the transaction fee that is being implemented. Maybe earn like 20k sats and then withdraw. At least you could somehow get the return of the fee, getting your paid amount in full. Just be careful not to play with it too much, you could lose it all. (Almost happened to me, lol)

Frankly speaking, I do not really care if I lose it all as it happened to me several times already (not only here). I do play here because I like the game and obviously because I do like gamble, not only trying to get the extra satoshi to pay for the withdrawal fee. Even before I joined the campaign, I have tried this site with my own deposit.

[crwth]

Frankly speaking, I do not really care if I lose it all as it happened to me several times already (not only here). I do play here because I like the game and obviously because I do like gamble, not only trying to get the extra satoshi to pay for the withdrawal fee. Even before I joined the campaign, I have tried this site with my own deposit.

That's awesome. You must really enjoy the fruits that have come to you when you were early in this forum. You have a lot of BTC earnings probably. At least, I know that it's not just me that has become bust just because of playing. It's the risk you are willing to do and getting the satisfaction in winning the game is even better. What game do you like most in MintDice? For me, I really like the slots game because I just enjoy seeing all the rolling and graphics. Lol.

[MonsterV]

Frankly speaking, I do not really care if I lose it all as it happened to me several times already (not only here). I do play here because I like the game and obviously because I do like gamble, not only trying to get the extra satoshi to pay for the withdrawal fee. Even before I joined the campaign, I have tried this site with my own deposit.

That's awesome. You must really enjoy the fruits that have come to you when you were early in this forum. You have a lot of BTC earnings probably. At least, I know that it's not just me that has become bust just because of playing. It's the risk you are willing to do and getting the satisfaction in winning the game is even better. What game do you like most in MintDice? For me, I really like the slots game because I just enjoy seeing all the rolling and graphics. Lol.

Gambling is actually meant for games and don't make it a livelihood because we won't enjoy gambling. I myself enjoy gambling like a game so that when I go bankrupt I have my own satisfaction in gambling. The gambling game that I like still in dice, because I try to explore dice strategy deeper than having to switch games and become unfocused.

[BTCevo]

Nice to hear that there will be something like reward for players. I guess it will something similar to rakeback where players will be rewarded based on their level or activity on the site. Although it wont be ready until the end of this year, at least it is a good news for players. I do not play that much here but I do believe I have wagered some money, at least I do not withdraw my earning from the campaign directly after I received it but I always spend some of it to play.

I do that too, where I play some of my earnings in the signature campaign and hoping to exceed a little towards the transaction fee that is being implemented. Maybe earn like 20k sats and then withdraw. At least you could somehow get the return of the fee, getting your paid amount in full. Just be careful not to play with it too much, you could lose it all. (Almost happened to me, lol)

Frankly speaking, I do not really care if I lose it all as it happened to me several times already (not only here). I do play here because I like the game and obviously because I do like gamble, not only trying to get the extra satoshi to pay for the withdrawal fee. Even before I joined the campaign, I have tried this site with my own deposit.

This is indeed a great way to promote the site,not just because you are wearing their signature but this site as I can say is pretty good for the new site. I would like to reccomend it my friends actually but I found out that there is something happens when I tried through mobile. Click on the site and start to browse thing inside and suddenly the it does not loading well. It happens a few times but I hope that the game does not happens when I make a rolling there

[janggernaut]

This is indeed a great way to promote the site,not just because you are wearing their signature but this site as I can say is pretty good for the new site. I would like to reccomend it my friends actually but I found out that there is something happens when I tried through mobile. Click on the site and start to browse thing inside and suddenly the it does not loading well. It happens a few times but I hope that the game does not happens when I make a rolling there

how can you say this is a pretty good website when you haven't even tried their games? You said you have a problem while click their site and hope it will not affected the games, that means you didn't ever tried the games. Check your connection maybe? There is none people complained about that

[zhekinsp]

This is indeed a great way to promote the site,not just because you are wearing their signature but this site as I can say is pretty good for the new site. I would like to reccomend it my friends actually but I found out that there is something happens when I tried through mobile. Click on the site and start to browse thing inside and suddenly the it does not loading well. It happens a few times but I hope that the game does not happens when I make a rolling there

how can you say this is a pretty good website when you haven't even tried their games? You said you have a problem while click their site and hope it will not affected the games, that means you didn't ever tried the games. Check your connection maybe? There is none people complained about that

Mintdice building their population since they were launched so he may get know about their reputation and quality from support for that no need to try their sites.

Mintdice have lot of animations which might be the issue while loading the game on mobile,try it without animations.

[Chrystora123]

This is indeed a great way to promote the site,not just because you are wearing their signature but this site as I can say is pretty good for the new site. I would like to reccomend it my friends actually but I found out that there is something happens when I tried through mobile. Click on the site and start to browse thing inside and suddenly the it does not loading well. It happens a few times but I hope that the game does not happens when I make a rolling there

how can you say this is a pretty good website when you haven't even tried their games? You said you have a problem while click their site and hope it will not affected the games, that means you didn't ever tried the games. Check your connection maybe? There is none people complained about that

That's right, maybe the problem is the internet connection.  critics and suggestions are needed by a platform to grow better day by day, but it's good if the criticism or suggestion is based on your experience.  

in my experience, last month MINTDICE ran slowly in my browser, but now the problem is quickly resolved by the MINTDICE team.  so for now, there aren't any obstacles or problems on the MINTDICE site.

[theskillzdatklls]

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

The withdrawal fees we use are set to a protocol which are theoretically supposed to adjust automatically but in practice do not adjust often. One would hope that if the price of Bitcoin were to 10x that they would adjust downwards in price automatically. If they don't, we would just have to do something manually. If things continue working smoothly, we may drop withdrawal fees some more but we do not consider this a big issue any more as more than enough people have said that it is fine for the time being. Our intention is not to make money off of withdrawal fees (and we do not).

Sure thing one will expect the withdrawal-fees to be adjusted,either automatically or manually whenever BTC-price will change by, let´s say, 20% in either direction.

Anyway the status quo is that the default withdrawal-fees are set much higher than neccessary to cover the real tx-fees (correct me if I am wrong).

Initially we set withdrawal fees to cover the incoming and outgoing transaction costs. Now we only are charging for outgoing costs (why we have lowered the fees a lot).

This is indeed a great way to promote the site,not just because you are wearing their signature but this site as I can say is pretty good for the new site. I would like to reccomend it my friends actually but I found out that there is something happens when I tried through mobile. Click on the site and start to browse thing inside and suddenly the it does not loading well. It happens a few times but I hope that the game does not happens when I make a rolling there

how can you say this is a pretty good website when you haven't even tried their games? You said you have a problem while click their site and hope it will not affected the games, that means you didn't ever tried the games. Check your connection maybe? There is none people complained about that

That's right, maybe the problem is the internet connection.  critics and suggestions are needed by a platform to grow better day by day, but it's good if the criticism or suggestion is based on your experience.  

in my experience, last month MINTDICE ran slowly in my browser, but now the problem is quickly resolved by the MINTDICE team.  so for now, there aren't any obstacles or problems on the MINTDICE site.

The gaming engine and mobile compatibility are separate issues. Mobile compatibility is being worked on very diligently. Gaming engine performance will be worked on as well later on. One of our objectives was to provide high quality provably fair games since few exist (but some definitely do exist, Stake does a pretty good job). Most games seem to be high quality and not provably fair or low quality and provably fair. We're trying to bridge that gap and also offer more services on top of this (bankroll investment and skill gaming most notably).

The drawback is that providing high quality games built from scratch is easier said than done. It requires a lot of extra work including extremely high quality gaming engines which we intend to optimize soon enough once there's time.

[Scheede]

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

The withdrawal fees we use are set to a protocol which are theoretically supposed to adjust automatically but in practice do not adjust often. One would hope that if the price of Bitcoin were to 10x that they would adjust downwards in price automatically. If they don't, we would just have to do something manually. If things continue working smoothly, we may drop withdrawal fees some more but we do not consider this a big issue any more as more than enough people have said that it is fine for the time being. Our intention is not to make money off of withdrawal fees (and we do not).

Sure thing one will expect the withdrawal-fees to be adjusted,either automatically or manually whenever BTC-price will change by, let´s say, 20% in either direction.

Anyway the status quo is that the default withdrawal-fees are set much higher than neccessary to cover the real tx-fees (correct me if I am wrong).

Initially we set withdrawal fees to cover the incoming and outgoing transaction costs. Now we only are charging for outgoing costs (why we have lowered the fees a lot).

May you elaborate the "fees for incoming transactions"? And outgoing transactions to create transaction-costs, but way lower than 0.0002 BTC/transaction - right?

Everybody can introduce the own house-rules, of course, just saying, in a highly frequented space (like exchanges or dice-games) small aspects like those can be the tip the scales for (potential clients) - don´t get me wrong, Mintdice is not the "HitBTC amongst the exchanges", but those are a "good example" for "how outrageous withdrawal-fees can destroy your market-position".

[theskillzdatklls]

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

The withdrawal fees we use are set to a protocol which are theoretically supposed to adjust automatically but in practice do not adjust often. One would hope that if the price of Bitcoin were to 10x that they would adjust downwards in price automatically. If they don't, we would just have to do something manually. If things continue working smoothly, we may drop withdrawal fees some more but we do not consider this a big issue any more as more than enough people have said that it is fine for the time being. Our intention is not to make money off of withdrawal fees (and we do not).

Sure thing one will expect the withdrawal-fees to be adjusted,either automatically or manually whenever BTC-price will change by, let´s say, 20% in either direction.

Anyway the status quo is that the default withdrawal-fees are set much higher than neccessary to cover the real tx-fees (correct me if I am wrong).

Initially we set withdrawal fees to cover the incoming and outgoing transaction costs. Now we only are charging for outgoing costs (why we have lowered the fees a lot).

May you elaborate the "fees for incoming transactions"? And outgoing transactions to create transaction-costs, but way lower than 0.0002 BTC/transaction - right?

Everybody can introduce the own house-rules, of course, just saying, in a highly frequented space (like exchanges or dice-games) small aspects like those can be the tip the scales for (potential clients) - don´t get me wrong, Mintdice is not the "HitBTC amongst the exchanges", but those are a "good example" for "how outrageous withdrawal-fees can destroy your market-position".

We've lowered fees substantially and may very well lower them again later on but are leaving it as is for now.

As far as incoming deposit fees go, this applies to nearly any service provider. You have a dedicated crypto wallet unique to your account, this is how you get credited. However, once you deposit those funds those funds must then be forwarded to cold storage or other such service wallets to make your funds actually secure or useful to the website or other. It is for this reason that websites typically have minimum deposits because if deposits were too low you could end up with funds stuck or just lose money on the deposit in the first place relative to what the website would make on it later.

Currently, we forward incoming deposits at extremely low fees now though because we don't really care if they arrive days later as that doesn't really impact our operations. So that is one way we are helping to mitigate TX costs which then creates savings that we can pass on to you guys to help meet the demand for lowered fees.

And we can always optimize further given more time.

[Upgrade00]

And we can always optimize further given more time.

The ability to adjust with changing circumstances is what most subscribers are looking for.
I don't usually check how much time it takes my withdrawal or deposits to reflect and only check on it much later. But others may be quite different and may need it at specific times.
I wouldn't mind the withdrawal fees being lowered marginally though.

[panjul07]

I checks your site regularly to see the improvement you make especially about the traffic. As I can see there is still so low number of users playing on your site although you are having signature campaign for several weeks already. No offenses to the campaign but don't you realize that campaign alone is not enough to attract people to play on your site?
I do believe that you should make promotions to compete with other sites where most other sites offers regular promotions to their players. It will be very unfortunate if you have so low numbers of active players while you are having good payment campaign. You can start with small contest but don't make something similar to your rocket promotion that seems to be failed.
AFAIK you have a good bankroll compared to other brand new sites, you have various games as well,  so it should be used wisely to promote your site effectively.

[MintDiceSara]

I checks your site regularly to see the improvement you make especially about the traffic. As I can see there is still so low number of users playing on your site although you are having signature campaign for several weeks already. No offenses to the campaign but don't you realize that campaign alone is not enough to attract people to play on your site?
I do believe that you should make promotions to compete with other sites where most other sites offers regular promotions to their players. It will be very unfortunate if you have so low numbers of active players while you are having good payment campaign. You can start with small contest but don't make something similar to your rocket promotion that seems to be failed.
AFAIK you have a good bankroll compared to other brand new sites, you have various games as well,  so it should be used wisely to promote your site effectively.

Of course we know that a campaign alone is not going to attract enough people. That's why we are working hard especially on improving our site and fixing bugs, but also on developing the mobile versions of our existing games and building brand new games. We want to have an even more solid product before investing an increased amount of our efforts and funds in drawing in more people. For now we are mostly (but not exclusively) improving, improving, improving and building.

To summarize, more exiting stuff is to come in every possible way. Step by step

[mu_enrico]

Nice response @MintDiceSara,

Anyway, about the traffic. How can we sure sites that have high traffic and high betting activities, didn't use internal bots? In my opinion, traffic is not a useful metric for measuring the casino's performance. Only the casino's management knows the bottom line (P&L).

From what I see, MintDice has chosen the correct organic strategy up to this point. Keep building good stuff guys, but do it quickly before you lose the momentum.

[efialtis]

Nice response @MintDiceSara,

Anyway, about the traffic. How can we sure sites that have high traffic and high betting activities, didn't use internal bots? In my opinion, traffic is not a useful metric for measuring the casino's performance. Only the casino's management knows the bottom line (P&L).

From what I see, MintDice has chosen the correct organic strategy up to this point. Keep building good stuff guys, but do it quickly before you lose the momentum.

You can never be "sure" but other than that, the beginning of your post does not even make sense. The traffic is of course a metric for any casino, no traffic, no customers, no turnover, no revenue, right?

Generally speaking though - and I have been in this business for many years now - the MintDice project is really looking promising and not just like another 0815 online casino, which is great. I also like their "kinda arrogant" attitude in the infograph, hehe, very refreshing.