GAW Community is located at: community.gawminers.com

[MatJet]

they are deleting posts?, again?

I had one of mine deleted a while ago for asking a simple question.
that doesn't seem fair for a forum.

-Matty the Jet maker

[philipma1957]

Hey all, since I know as a newbie poster and account I ought to share that I am a long timer lurker to the forum this year. I only recently got into mining this year with the gridseeds. I too fell victim price falls. I bought Gridseeds back before GAW even was around at over 200 each so trust me I feel everyone's pain. In excess of 25 gridseeds kind of pain. Unfortunately, such is the name of the game as difficulty goes up hardware viability goes down etc but I am so happy to have GAW. In my particular situation having blades at home was no option. I have the usual cooling, noise but more importantly I have a wife and nobody wants an upset wife with fans buzzing 24/7 nonstop. So I took a shot with GAW on some hosted blades. I have been thrilled!

I thought I would share my support story today as well because my blades were hashing for about a week and I made some pool changes which caused one of my hosted blades to hash at half. Essentially a single blade issue. Anyways, I just wanted to specifically thank Luke from GAW today for going above and beyond helping me out with my hosted blade this morning. Luke worked with me via the ticket system all morning long and resolved it for me. I honestly am not sure what problem other people are having with the ticket system.

I will admit there have been some growing pains I am sure and maybe I am a bit naive as a newbie in this industry overall this year but I have had great interactions with various of the staff at GAW. My tip is to use the ticket system as not only is there a record you can see who you are working with as they are assigned to your ticket. From what I gather they are at it 24/7 there trying to keep up. Yes there was some time between my ticket opening and some action but also I think its hard to expect much at 1am when I opened my ticket. I could always host myself but these are some pro cons of a hosted solution. Overall I think they are close to nailing it.

Overall, mining has demands but I am pleased to say GAW has fulfilled my needs. I am hoping their own products will be even better supported. Anyways, I hope people are out there taking advantage of the slight drop in difficulty from last week and getting themselves some nice stash of altcoins. Good luck out there and crossing fingers for some price rises later this year and next.

Cheers everyone... C

Seriously starting to NOT trust this thread.  Every time people complain some "new to the forum" poster has a positive experience with the same issue.  

well you know me. and GAW is funky weird .   I HAVE ORDERED  more then 7 orders total of  2k plus

order 1851  was five grid seeds   all good items.  but order was delayed due to a large paypal fraud done to them
they gave me a free sixth grid seed.

order 2552  a few wires perfect order.

order 2574 five grid seeds good price pretty fast shipping 1 dead usb2 cable

order 3675 a 20 port hub some wires.  they sent me a pair of 13 port hubs and the correct wires.   this was  a big issue for me I freaked out complained bitterly on this site saying they are on my s list I will never buy again .  they reached out to me fixed all issues even the one I did tearing down a rig to pull a 20 port hub since they did not send me the correct hub and ran out of stock..  this error cost me about 200 usd. they gave me 180 in refunds and let me keep the pair of 13 port hubs.

order 4708 I grabbed 5 gridseeds at the new price of 60 each for members.  they were silver not gold and they are used.  but so far they work fine.  At 60 bucks I am willing to buy used just tell me they are used.   oh 1 bad usb2 cable.

order 4830 2 power bricks and 1 gold grid seed new at 60 for the grid seed .   power bricks good   second perfect order.

order 4982 2 grid seeds at 60 each comes tomorrow.


based on my orders they did 3000 orders in about  32 days.  they also host a lot of hash power.

my guess is they need more staff and are overworked.  as for the post office not showing that it was shipped.

I sell a lot on ebay and I use the post office a lot .  If you do not walk you delivery up to the window and have them scan a receipt the post office fucks it up a lot.

So I go 3 to 6 times a week. almost every day if I have a hot item..  I let them scan in my prepaid  labels.  but and here is a big but if you go with 5 packages they ask you to use a scan sheet.
  guess what they fuck the scan sheets up a lot.

 So what happens is   a guy selling 100 or 200 items a day gets a shit load of no scans.  Unless he makes friends with a clerk at the local post office.  

I don't defend many sellers on this site. (DzCoop people will understand why)   but I think if you are east coast based GAW out of Massachusetts with a cc or paypal is your best choice as a seller.

I will order from them again.  I just wish they had better quality control.  But they have fixed everything I mentioned.  (well they don't list the 60 usd grid seeds for members as used so far 5 of 6 were used.)

I do not mind paying 60 for used ones just tell us.

[tom14cat14]

I am considering the 54Mh hosted package. My only concern is how fast difficulty will shoot up. There are a lot of big ASIC coming out which worries me we are going to see a big spike in difficulty and I will not see a good ROI. Hmmm i guess time to do some more debating.

[m0narch]

I've ordered a few times through GAW as well and have had some good and some not so good (but still ok) dealings so far. My first gridseed order came with a bad power brick. That power brick is still sitting on the floor in my computer room because they couldn't figure out how to help me with it. I was expecting some kind of reimbursement or replacement but I gave up after a few days of back and forth emails and I just wound up buying my own 12v power plugs for the gridseeds instead. I wasn't too bothered with this though because I actually prefer the power plugs over the brick so I didn't mind and didn't press the subject.

My second order of gridseeds came with no issues and everything is in working order.

I've personally talked with Josh on the phone and think he's a good guy with good intentions. Overall I like the company.

With that said I've not spent another dime on any hardware since I overpaid for those gridseeds and their prices dropped 60+% in less than a few weeks. I think this whole business if shady as hell and I'm debating if I want to even bother with it anymore. I don't blame GAW at all but the hardware manufacturers are taking you all (including me) out to lunch right now and we're all paying the bill. Between scams, broken contracts, missed deadlines, false promises, crappy broken hardware and under performing devices, I'm sitting on the sidelines until I see something a bit more trustworthy.

[Korg73]

Ok, I want to say one thing.
I had several problems with my hosted blade and sometimes I'm angry a lot.
I have submitted at least 20 support tickets and I also mistreated the gaw boys but...
never never I had so much help from a company.
"Gaw boys" are great (let me mention a particular man, Luke Rusten).
He has been with me several hours to solve my problem.
The problems are always there in every situation and no one is immune.
The difference is made by men and relationships with customers:  Gaw miners in this is second to none.
So I would recommend it to everyone because trust me, they are giving first place always customer satisfaction.

P.S. Nobody forced me to write anything because believe me I am not a person so easy to tease.

Gianluca

[SDRebel]

I am considering the 54Mh hosted package. My only concern is how fast difficulty will shoot up. There are a lot of big ASIC coming out which worries me we are going to see a big spike in difficulty and I will not see a good ROI. Hmmm i guess time to do some more debating.

there are a  lot of unknowns there. Obviously, all those of us buying are betting that we will still be able to ROI, but it's anyone's guess at this time

[Korg73]

I bought from GAW miners and have received great support personally but a cryptostock buy I am in has not. See https://cryptostocks.com/announcements/2164 Its a shame since I have been following the story and have seen the messages they posted on their forums and although support has been in contact with them consistently no resolution has been reached for over a month. It seems they have been stringing them along for a bit hopefully it can and will be resolved soon.

I'm sorry to read this but I have no doubt that they are doing everything possible to resolve the matter.
I know from personal experience that meet hundreds of clients is virtually impossible but that is where the difference is made ​​by a great customer service.
Sometimes it takes a little time to solve problems, sometimes it takes more.
I understand the anger or disappointment but better to have the willingness to solve the problems that the total absence.
However, I hope that the problem will be resolved soon

[tom14cat14]

I am considering the 54Mh hosted package. My only concern is how fast difficulty will shoot up. There are a lot of big ASIC coming out which worries me we are going to see a big spike in difficulty and I will not see a good ROI. Hmmm i guess time to do some more debating.

there are a  lot of unknowns there. Obviously, all those of us buying are betting that we will still be able to ROI, but it's anyone's guess at this time

Very true.

[Jamis]

Hey guys, I was thinking about running a promo and wanted to see what you guys think.
So we would draw a random order number, and whoever the order number belongs to, would get a free Fury. I was thinking it would be cool to do one a day until our launch.
Thoughts?

What about an interactive competition where by say 5:00pm miners that wanted to play submit the name of the coin that they think will go up the most in the next 24 hours. For ties we'd need the name of the coin and a guess on the percent increase. Only coins with over 1 bitcoin in trade on exchanges can be guessed to avoid someone just buying 1 coin for a lot. After 5:00pm each day we could look on Cryptsy, CoinMarketCap, WhatMine or an exchange you designate and see who got the best coin payoff and the guess that was closest to the actual percent increase. If there are no winners, maybe like PowerBall the Fury could roll-over to the next day so the challenge would then be for Two Furies. The feature of this is that it could help show all of us some untapped opportunities. You could limit this to customers by adding the competition to the signed in account access and that would encourage people that want to play to become customers. Just seems more engaging that a pure lottery.

[AtomicFrost]

I was wondering if there was an official announcement about removing PayPal as a payment option? I find it sort of odd that I can't find an official announcement about this issue.

I went to order another Fury last night, but didn't see PayPal as an option. I contacted support and I was told that GAW Miners is having to renegotiate a new agreement with PayPal due to their sales volume.

Is there an ETA on when that new deal will close and you'll be accepting PayPal again? 

[happydaze]

Using PayPal is important to me as a buyer.  Some sellers don't like it and make excuses for not having it but if they meet their commitments then there's no issue.  If they don't ship when promised or you get broken goods then it is PayPal that saves your butt IF the seller ignores you.  3 orders from GAW and there wouldn't have been 1 if they didn't take PayPal so hopefully it is back soon.

[BitcoinGeekBoy]

Hey guys, I was thinking about running a promo and wanted to see what you guys think.

So we would draw a random order number, and whoever the order number belongs to, would get a free Fury. I was thinking it would be cool to do one a day until our launch.

Thoughts?

Josh maybe GAW should create their own Scrypt coin like GAWCOIN and reward customer in GAWCOIN based on how much they purchase.

I am sure there are many other creative ways to use the coin to reward customers, promote the GAW Miners business, people could use GAWCOIN for purchases etc...

Just a thought.

 

[GAW Miners]

GAW MINERS 
PAYPAL ACCEPTANCE
Date: May 13th, 2014

We regretfully inform all GAW Miners customers that we are no longer accepting payments through PayPal effective immediately.  

As you may be aware, our astounding growth over the last few months has lead to an explosive growth in the number and variety of customer PayPal transactions.  These payment, pre-order, which range in size from a few to hundreds of thousands of dollars, and originating from over 100 countries has created certain issues with PayPal regarding customer identity, fraud and regulatory authority compliance.  We are actively engaged with PayPal to expeditiously resolve these matters.  Please bear with us while we work towards an early restoration of PayPal facilities to our customers.

In the interim, we are pleased to accept credit cards, wire transfers and Bitcoin payments.
 

[AtomicFrost]

GAW MINERS
PAYPAL ACCEPTANCE
Date: May 13th, 2014

We regretfully inform all GAW Miners customers that we are no longer accepting payments through PayPal effective immediately. 

As you may be aware, our astounding growth over the last few months has lead to an explosive growth in the number and variety of customer PayPal transactions.  These payment, pre-order, which range in size from a few to hundres of thousands of dollars, and originating from over 100 countries has created certain issues with PayPal regarding customer identity, fraud and regulatory authority compliance.  We are actively engaged with PayPal to expeditiously resolve these matters.  Please bear with us while we work towards an early restoration of PayPal facilities to our customers.

In the interim, we are pleased to accept credit cards, wire transfers and Bitcoin payments.
 

Ouch. I figured that it had something to do with PayPal being unhappy. They have really taken a negative stance on any business dealing with cryptocurrency mining. 


I presume that those of us who have pre-ordered one of your miners using PayPal before this issue occurred will be unaffected? I hope so . . . 

[GAW Miners_CEO]

GAW MINERS
PAYPAL ACCEPTANCE
Date: May 13th, 2014

We regretfully inform all GAW Miners customers that we are no longer accepting payments through PayPal effective immediately. 

As you may be aware, our astounding growth over the last few months has lead to an explosive growth in the number and variety of customer PayPal transactions.  These payment, pre-order, which range in size from a few to hundres of thousands of dollars, and originating from over 100 countries has created certain issues with PayPal regarding customer identity, fraud and regulatory authority compliance.  We are actively engaged with PayPal to expeditiously resolve these matters.  Please bear with us while we work towards an early restoration of PayPal facilities to our customers.

In the interim, we are pleased to accept credit cards, wire transfers and Bitcoin payments.
 

Ouch. I figured that it had something to do with PayPal being unhappy. They have really taken a negative stance on any business dealing with cryptocurrency mining. 


I presume that those of us who have pre-ordered one of your miners using PayPal before this issue occurred will be unaffected? I hope so . . . 

Unfortunately, its an issue. PayPal has put a hold on our account 5 times since we started. Each time we have given them EVERY bit of information they have asked for (tacking numbers, invoices, social security cards, EIN numbers, Cooperate Docs, Tax returns, Etc).

Each time they have unlocked it. And each time they find a new reason to lock it. Our dispute rate is less then .5%. Which is in the top 10% of all sellers in the world.

Despite that, they have found more reasons to place holds on our account. The last straw happened when they put a hold on our account when it had over a half a million dollars in it.

Bottom line is, they are trying to protect their 3%. I get it. But it does not work for us. So unless we can get some assurances that this will not be an issue in the future, we can not accept them at this time.

[GAW Miners_CEO]

GAW MINERS
PAYPAL ACCEPTANCE
Date: May 13th, 2014

We regretfully inform all GAW Miners customers that we are no longer accepting payments through PayPal effective immediately. 

As you may be aware, our astounding growth over the last few months has lead to an explosive growth in the number and variety of customer PayPal transactions.  These payment, pre-order, which range in size from a few to hundres of thousands of dollars, and originating from over 100 countries has created certain issues with PayPal regarding customer identity, fraud and regulatory authority compliance.  We are actively engaged with PayPal to expeditiously resolve these matters.  Please bear with us while we work towards an early restoration of PayPal facilities to our customers.

In the interim, we are pleased to accept credit cards, wire transfers and Bitcoin payments.
 

Ouch. I figured that it had something to do with PayPal being unhappy. They have really taken a negative stance on any business dealing with cryptocurrency mining. 


I presume that those of us who have pre-ordered one of your miners using PayPal before this issue occurred will be unaffected? I hope so . . . 

Unfortunately, its an issue. PayPal has put a hold on our account 5 times since we started. Each time we have given them EVERY bit of information they have asked for (tacking numbers, invoices, social security cards, EIN numbers, Cooperate Docs, Tax returns, Etc).

Each time they have unlocked it. And each time they find a new reason to lock it. Our dispute rate is less then .5%. Which is in the top 10% of all sellers in the world.

Despite that, they have found more reasons to place holds on our account. The last straw happened when they put a hold on our account when it had over a half a million dollars in it.

Bottom line is, they are trying to protect their 3%. I get it. But it does not work for us. So unless we can get some assurances that this will not be an issue in the future, we can not accept them at this time.

There is a silver lining here. One of the things we will be implementing is accepting alt coins. We will be accepting the major ones very soon

[Sidorovich]

I just recently had my blades stop hashing, soon after I sent an email they were back up and running correctly. I have had nothing but good experiences with GAW. The free 1MH miner I'm going to get makes me support them even more, GAW is really the best company I have dealt with.

[AtomicFrost]

There is a silver lining here. One of the things we will be implementing is accepting alt coins. We will be accepting the major ones very soon

That is very good news. The more places that accept alt coins the better.

You also still accept credit cards as well which helps lessen the loss of PayPal as an option.



Any chance of the GAW25 coupon coming back? 

[GAW Miners_CEO]

Hey Guys, update here

Working on something I think you guys will like.

I know some of you have been frustrated about our lack of clarity on the what the "buy back" or "price protection" meant. To cut to the chase, we announced those things to early. We had the deals in place, but the manufactures backed out. In our defense, one of the reasons I never announced the details of how it would work, was because we still were trying to figure out the best way of doing it.

And to those of you that have claimed we "never did this". Let me remind you that not only have we bought back old customer hardware so they could upgrade, we also have provided some price protection by stepping up and covered some of the losses our customers took with our own cash flow.

Whether you agree or not, the bottom line is we need our manufactures to participate in a program like this for it to work for everyone. Some of our manufactures agreed, then later backed out of the deal. This left us holding the bag. While this was out of our control, I think we stepped up by offering free hardware to compensate those that bought at a bad time. We paid for this ourselves, essentially giving up our profits for two weeks.

For some you that was not enough, and I am sorry you feel that way. But for many of you, thanks for the support, we are doing the best we can. This is a crazy space, and we are constantly getting curve balls.

The reason I am writing is because after much thought. I have realized that the only way (besides "Project Prime" in development) we can stop this from happening this way, and offering a level of protection, is to track our hardware cost to the market.

What does this mean?

Simply put, we are building a way to regularly update our hardware pricing at fixed intervals. This way you can decide when your going to buy and what the price will be. In other words, instead of this:

Week 1- 100% Original Price
Week 2- 100% Original Price
Week 3- 100% Original Price
Week 4- 100% Original Price
Week 5- 50% Original Price

I want it to work more like this:

Week 1- 100% Original Price
Week 2- 80% Original Price
Week 3- 70% Original Price
Week 4- 60% Original Price
Week 5- 50% Original Price

Dont quote me on the numbers here, its just an example to illustrate the concept. The key to making this work, is to get the manufactures to sell to us the same way. I believe we can do this if we work together.

This is bigger then us. If we want this industry to stay around, this is how it needs to work. Hardware needs to drop in price at set intervals at set times. So miners can actually start making some money (we should come of with a name for this concept). My goal is this:

If we can lead the way here, then we can get other resellers to do the same. Imagine a world where the hardware cost is always coming down. So there are no surprises, no drops, and you can actually get an ROI? I think we can pull this off.

The other thing that needs to happen is we (resellers) need to start thinking about things on a cost per MH/s basis. I think we should publish our price per MH/s on our front page (and have it continue to drop). AND sell all systems at the same ratio. This way no matter what you buy and when you buy it, your always paying a fixed amount. On top of that, if you know the schedule, you can start understanding how pricing will work in the future, so you can time you buy.

So I propose:
1. Drop the prices at a regular scheduled interval, so you can plan your buying
2. We need to get the manufactures to sell to us this way
3. Publish our price per MH/s on our site, so you always know what it is
4. Price all the systems at the same ratio, so you can make easy choices on what you want
5. Show a schedule on when the price changes will take place and by how much in the future

This is a concept, I am voicing it here to see what your input is. Whether we can make this a reality or not (I think we can), I hope you guys can see we are trying to make this work for everyone. And I am genuine in that effort.

Josh

[volder]

Hey Guys, update here

Working on something I think you guys will like.

I know some of you have been frustrated about our lack of clarity on the what the "buy back" or "price protection" meant. To cut to the chase, we announced those things to early. We had the deals in place, but the manufactures backed out. In our defense, one of the reasons I never announced the details of how it would work, was because we still were trying to figure out the best way of doing it.

And to those of you that have claimed we "never did this". Let me remind you that not only have we bought back old customer hardware so they could upgrade, we also have provided some price protection by stepping up and covered some of the losses our customers took with our own cash flow.

Whether you agree or not, the bottom line is we need our manufactures to participate in a program like this for it to work for everyone. Some of our manufactures agreed, then later backed out of the deal. This left us holding the bag. While this was out of our control, I think we stepped up by offering free hardware to compensate those that bought at a bad time. We paid for this ourselves, essentially giving up our profits for two weeks.

For some you that was not enough, and I am sorry you feel that way. But for many of you, thanks for the support, we are doing the best we can. This is a crazy space, and we are constantly getting curve balls.

The reason I am writing is because after much thought. I have realized that the only way (besides "Project Prime" in development) we can stop this from happening this way, and offering a level of protection, is to track our hardware cost to the market.

What does this mean?

Simply put, we are building a way to regularly update our hardware pricing at fixed intervals. This way you can decide when your going to buy and what the price will be. In other words, instead of this:

Week 1- 100% Original Price
Week 2- 100% Original Price
Week 3- 100% Original Price
Week 4- 100% Original Price
Week 5- 50% Original Price

I want it to work more like this:

Week 1- 100% Original Price
Week 2- 80% Original Price
Week 3- 70% Original Price
Week 4- 60% Original Price
Week 5- 50% Original Price

Dont quote me on the numbers here, its just an example to illustrate the concept. The key to making this work, is to get the manufactures to sell to us the same way. I believe we can do this if we work together.

This is bigger then us. If we want this industry to stay around, this is how it needs to work. Hardware needs to drop in price at set intervals at set times. So miners can actually start making some money (we should come of with a name for this concept). My goal is this:

If we can lead the way here, then we can get other resellers to do the same. Imagine a world where the hardware cost is always coming down. So there are no surprises, no drops, and you can actually get an ROI? I think we can pull this off.

The other thing that needs to happen is we (resellers) need to start thinking about things on a cost per MH/s basis. I think we should publish our price per MH/s on our front page (and have it continue to drop). AND sell all systems at the same ratio. This way no matter what you buy and when you buy it, your always paying a fixed amount. On top of that, if you know the schedule, you can start understanding how pricing will work in the future, so you can time you buy.

So I propose:
1. Drop the prices at a regular scheduled interval, so you can plan your buying
2. We need to get the manufactures to sell to us this way
3. Publish our price per MH/s on our site, so you always know what it is
4. Price all the systems at the same ratio, so you can make easy choices on what you want
5. Show a schedule on when the price changes will take place and by how much in the future

This is a concept, I am voicing it here to see what your input is. Whether we can make this a reality or not (I think we can), I hope you guys can see we are trying to make this work for everyone. And I am genuine in that effort.

Josh

Josh, First I must say that I very much appreciate everything you have done and are still trying to do for the mining industry. There will always be pushback and skeptics.

I must say, I saw this coming. I could tell you were pushing towards this when you priced your own GAW miners with structured (tiered) pricing depending on delivery date (weeks one, two and three). While I think it is a great idea to have predictable depreciation, I don't think it will work. You are trying to change the mining industry as a whole. So far, and I could be wrong, all the scrypt ASIC manufacturers are in China. It's essentially you against China here. You might get Zeus to agree to structured depreciation for their chips. But you won't get all ASIC manufacturers to jump on board. This industry is too cutthroat, as you already found out with Gridseed. Gridseed is not the only manufacturer who will drop prices with no warning. Many, many others will. Everyone is out to make as many bucks as they can, including miners. Even if you can get many manufacturers to agree to these terms, someone will break them (or some new manufacturer will come out of nowhere). Once that happens, it'll be a domino effect. This is exactly what happened with Gridseed. Threatened by loss of sales because of Zeus and Innosilicon, Gridseed paniced and lowered prices to liquidate hardware before it became irrelevant. Those Chinese guys are ruthless, I'm sorry to say it. I have nothing against China, like I said, everyone is trying make a buck where they can.

The published MH/s is a good idea. Frankly however, it's easy to calculate. I do this almost on a daily basis for each ASIC (and as prices change). I believe others should be doing this too before purchasing equipment.

I could be completely wrong, and I hope that I am. Keep calm and mine on.