Sherbet.com - The World's Sweetest Online Casino - Earn Your $SHBT Airdrop Now

[komisariatku]

Thank you for your continued support and understanding. We look forward to providing you with an exceptional experience in the future.

I got mine as well, thanks but hey while you are here reading and answering questions then I would love to ask you about KYC. Whats the deal with KYC on your site? is it mandatory because it just feels silly that I have to complete KYC for small amount withdrawal.

I used to have around $22 of my own balance which I cant withdraw due to KYC then my account was credited with $30 I believe, which I cant withdraw as well so I decided to take my chances on slots hoping to turn it into decent amount before I decided to even complete KYC. Obviously its silly to complete KYC for small amount but heck if its decent amount then i wouldnt mind but nope I blew it all. Im not lucky even on 2024 

Maybe the KYC request is given by the system randomly or because of certain conditions, but in the past I have made withdrawals without being asked to fill in KYC. But now I have filled KYC at Sherbet and they never bother me by sending repeated promotions in emails, so I don't feel bothered

Maybe you were unlucky because you didn't get a big win from the contest prize they launched, hopefully in 2025 you can win there. Lol  . Even though several times the Sherbet management was late in distributing the prizes, I never doubted that they would definitely give the prizes. Hopefully sherbet management will launch another contest or challenge, because that would be fun

[panjul07]

Logged in today in order to play with my remaining cents in my account but surprisingly I got a $50 bonus with 15x wager requirement.

Used the bonus to play my favorite game Razor Shark, when my balance is down to $11, luckily I hit 1002x with a lucky gold coin.
It give me $200+ win because my basebet is $0.2, but I'm still on the long way to complete the wagering requirement.
Hope that I'll be able to complete it with some balance left so I can make profit with the bonus. 

[arallmuus]

-snip

Maybe the KYC request is given by the system randomly or because of certain conditions, but in the past I have made withdrawals without being asked to fill in KYC. But now I have filled KYC at Sherbet and they never bother me by sending repeated promotions in emails, so I don't feel bothered

Maybe you were unlucky because you didn't get a big win from the contest prize they launched, hopefully in 2025 you can win there. Lol  . Even though several times the Sherbet management was late in distributing the prizes, I never doubted that they would definitely give the prizes. Hopefully sherbet management will launch another contest or challenge, because that would be fun

Well personally I have no issue with the prizes and I doubt that they would want to scam or tarnish their reputation like that so its not really an issue for me regarding that but the KYC really pisses me off. If they do actually require KYC on their site there should be atleast some sort of notification or warning before a player create an account or before they made a deposit onto the site so I really wanna know their stance on this

[Potato Chips]

Well personally I have no issue with the prizes and I doubt that they would want to scam or tarnish their reputation like that so its not really an issue for me regarding that but the KYC really pisses me off. If they do actually require KYC on their site there should be atleast some sort of notification or warning before a player create an account or before they made a deposit onto the site so I really wanna know their stance on this

Identity verification is not mandatory but just like any other custodial service that has the typical KYC/AML policies for compliance, they can ask for it anytime if they deemed so -- pretty sure you can find this on their terms of service. And I think that's what happened in your case.

[MusaMohamed]

Well personally I have no issue with the prizes and I doubt that they would want to scam or tarnish their reputation like that so its not really an issue for me regarding that but the KYC really pisses me off. If they do actually require KYC on their site there should be atleast some sort of notification or warning before a player create an account or before they made a deposit onto the site so I really wanna know their stance on this

Casinos with licenses will have to obey with AML/ KYC and I believe you are in cryptocurrency market, cryptocurrency gambling industry with enough experience to know that casinos can ask KYC on users anytime. It is in their Terms of Services and they have points in their ToS that in some conditions, they will ask KYC even their casino is not KYC mandatory.

Identity verification is not mandatory but just like any other custodial service that has the typical KYC/AML policies for compliance, they can ask for it anytime if they deemed so -- pretty sure you can find this on their terms of service. And I think that's what happened in your case.

KYC/ AML is mandatory with platforms and difference is only how they enforce KYC, AML on their platform. They might have those KYC/ AML terms but sometimes don't enforce it too strictly.

But if they do it too softly, they will face with lawsuit and expensive fee like Binance had to pay months ago.

[AB de Royse777]

Hope that I'll be able to complete it with some balance left so I can make profit with the bonus. 

It was exciting to read your post. What is the progress so far? Have you been able to complete the full requirement?

[panjul07]

-snip-

It was exciting to read your post. What is the progress so far? Have you been able to complete the full requirement?

Yes I completed the wagering requirement in less than 2 hours, after I hit the 1000x as shown on the image I shared previously, I hit another 1000x but with bigger base bet which boosted my balance to $600+
So I decided to increase my base bet again and completed the wagering requirement faster.
Once I completed the wagering requirement, I had $450+ left but it is gone suddenly then I got a notification in the bonuses tab.
There I can claim the bonus and I received $100 which seems the max winning amount from the bonus.

[komisariatku]

Logged in today in order to play with my remaining cents in my account but surprisingly I got a $50 bonus with 15x wager requirement.
~snip~
Used the bonus to play my favorite game Razor Shark, when my balance is down to $11, luckily I hit 1002x with a lucky gold coin.
It give me $200+ win because my basebet is $0.2, but I'm still on the long way to complete the wagering requirement.
Hope that I'll be able to complete it with some balance left so I can make profit with the bonus. 
~snip~

wtf, you're always lucky bro. Looks like the slot machine is starting to be friendly with you, I saw your other post on another thread when you won more than 3000x (Razor Shark) and now it's more than 1000x, that's amazing, it looks like you got a blessing from the sky

Yes I completed the wagering requirement in less than 2 hours, after I hit the 1000x as shown on the image I shared previously, I hit another 1000x but with bigger base bet which boosted my balance to $600+
So I decided to increase my base bet again and completed the wagering requirement faster.
Once I completed the wagering requirement, I had $450+ left but it is gone suddenly then I got a notification in the bonuses tab.
There I can claim the bonus and I received $100 which seems the max winning amount from the bonus.

This seems like exciting news. Once again, congratulations to you bro. Maybe I should try the Razor Shark slot machine someday

[AB de Royse777]

-snip-

It was exciting to read your post. What is the progress so far? Have you been able to complete the full requirement?

Yes I completed the wagering requirement in less than 2 hours, after I hit the 1000x as shown on the image I shared previously, I hit another 1000x but with bigger base bet which boosted my balance to $600+
So I decided to increase my base bet again and completed the wagering requirement faster.
Once I completed the wagering requirement, I had $450+ left but it is gone suddenly then I got a notification in the bonuses tab.
There I can claim the bonus and I received $100 which seems the max winning amount from the bonus.

That's a great winning from a free reward. How long it took you to withdraw it?

Congratulations by the way.

[ryzaadit]

-snip-

Do not believe what you see on the internet.

Even @panjul got lucky enough to hit a thousand multiplier, but still, our lose is high. I already know my local friend, others also have a great multiplier win and big lose as well. They starting to betting not on the minimum bet size anymore ~xd

Already, buying future or bet size more than 0.5-1$ ~xd.

[xLays]

Logged in today in order to play with my remaining cents in my account but surprisingly I got a $50 bonus with 15x wager requirement.
~snip~
Used the bonus to play my favorite game Razor Shark, when my balance is down to $11, luckily I hit 1002x with a lucky gold coin.
It give me $200+ win because my basebet is $0.2, but I'm still on the long way to complete the wagering requirement.
Hope that I'll be able to complete it with some balance left so I can make profit with the bonus. 
~snip~

wtf, you're always lucky bro. Looks like the slot machine is starting to be friendly with you, I saw your other post on another thread when you won more than 3000x (Razor Shark) and now it's more than 1000x, that's amazing, it looks like you got a blessing from the sky

Yes I completed the wagering requirement in less than 2 hours, after I hit the 1000x as shown on the image I shared previously, I hit another 1000x but with bigger base bet which boosted my balance to $600+
So I decided to increase my base bet again and completed the wagering requirement faster.
Once I completed the wagering requirement, I had $450+ left but it is gone suddenly then I got a notification in the bonuses tab.
There I can claim the bonus and I received $100 which seems the max winning amount from the bonus.

This seems like exciting news. Once again, congratulations to you bro. Maybe I should try the Razor Shark slot machine someday

Despite winning big and completing the bonus requirements fast the casino's rules capped your actual winnings at $100. This means even if you had more you couldn't cash it out which can be disappointing. But still win is a win and that's something to celebrate! Haha I haven't experienced winning a bonus with those kinds of wagering requirements.

[AB de Royse777]

Despite winning big and completing the bonus requirements fast the casino's rules capped your actual winnings at $100. This means even if you had more you couldn't cash it out which can be disappointing. But still win is a win and that's something to celebrate! Haha I haven't experienced winning a bonus with those kinds of wagering requirements.

I have not check the terms but if this is in the terms then it's the reality. Casinos also need to protect their business.

[panjul07]

Despite winning big and completing the bonus requirements fast the casino's rules capped your actual winnings at $100. This means even if you had more you couldn't cash it out which can be disappointing. But still win is a win and that's something to celebrate! Haha I haven't experienced winning a bonus with those kinds of wagering requirements.

I have not check the terms but if this is in the terms then it's the reality. Casinos also need to protect their business.

Basically the term says that there is no max claim for the bonus I received some time ago, I thought that the "max claim" here means that there is no limit that I can withdraw from the bonus once I completed the wagering requirement.
Seems that I misunderstood the meaning of this "max claim" information applied for the bonus, so maybe it should be changed or removed to avoid confusion.
Change it to "max withdraw" or "max win" from the bonus is limited to $100.
Below is the one I'm referring to about "max claim" :



Maybe someone from sherbet can clarify what is the actual meaning of the max claim in above information.

[komisariatku]

Despite winning big and completing the bonus requirements fast the casino's rules capped your actual winnings at $100. This means even if you had more you couldn't cash it out which can be disappointing. But still win is a win and that's something to celebrate! Haha I haven't experienced winning a bonus with those kinds of wagering requirements.

I have not check the terms but if this is in the terms then it's the reality. Casinos also need to protect their business.

Basically the term says that there is no max claim for the bonus I received some time ago, I thought that the "max claim" here means that there is no limit that I can withdraw from the bonus once I completed the wagering requirement.
Seems that I misunderstood the meaning of this "max claim" information applied for the bonus, so maybe it should be changed or removed to avoid confusion.
Change it to "max withdraw" or "max win" from the bonus is limited to $100.
Below is the one I'm referring to about "max claim" :

~hide image~

Maybe someone from sherbet can clarify what is the actual meaning of the max claim in above information.

Maybe that means the maximum winnings that can be claimed (max Claim). Did it initially say max claim $100 or was there no information like in the picture? So what is your final balance before you withdraw, can you not withdraw the entire balance or is the balance reset to $100 when you have met the wager required?

I have seen several times that the bonuses given by casinos have a maximum amount that can be withdrawn. So in my opinion this is a normal thing and maybe the casino doesn't want it if the user turns out to be lucky enough and wins a lot of $ from the bonuses they give.

[panjul07]

-snip-

Maybe that means the maximum winnings that can be claimed (max Claim). Did it initially say max claim $100 or was there no information like in the picture? So what is your final balance before you withdraw, can you not withdraw the entire balance or is the balance reset to $100 when you have met the wager required?

I have seen several times that the bonuses given by casinos have a maximum amount that can be withdrawn. So in my opinion this is a normal thing and maybe the casino doesn't want it if the user turns out to be lucky enough and wins a lot of $ from the bonuses they give.

There is no information about the amount that can be claimed, as you can you in the picture which is written as "-"
I took the screenshot few seconds after I claimed the $50 bonus, that's why I thought that I can win unlimited amount as long as I can complete the wagering requirement.
Here is the story for the bonus in few steps:
- Claimed the $50
- Played some slots and managed to turn $50 into $600+
- When it was few dollars more to wager to complete the requirement, my balance was $450+
- When I played the last game, the game reloaded/refreshed by itself (seems to the the exact time when I have completed the requirement) and my $450+ disappeared.
- I noticed there is a notification in the bonus tab, so I open it and there is a button to claim without any information about how much to claim.
- Clicked the the button and I received notification that I get $100 reward.

[serjent05]

There is no information about the amount that can be claimed, as you can you in the picture which is written as "-"
I took the screenshot few seconds after I claimed the $50 bonus, that's why I thought that I can win unlimited amount as long as I can complete the wagering requirement.
Here is the story for the bonus in few steps:
- Claimed the $50
- Played some slots and managed to turn $50 into $600+
- When it was few dollars more to wager to complete the requirement, my balance was $450+
- When I played the last game, the game reloaded/refreshed by itself (seems to the the exact time when I have completed the requirement) and my $450+ disappeared.
- I noticed there is a notification in the bonus tab, so I open it and there is a button to claim without any information about how much to claim.
- Clicked the the button and I received notification that I get $100 reward.

Congratulations on completing the task but I feel sorry for the anti-climatic experience since I believe you are expecting a $450 win but instead the casino only gives you $100.  I think the representative of the casino should explain why they capped your winning to $100  when on the information on the screenshot taken that there is this "-" sign on the max win.  For us, this simply means that there is no cap on the max win unless there are terms that cite that they had capped this promotion to a $100 max win.

Have you inquired about this experience to the support staff?  I believe they can give you a detailed explanation about this.

I have seen several times that the bonuses given by casinos have a maximum amount that can be withdrawn. So in my opinion this is a normal thing and maybe the casino doesn't want it if the user turns out to be lucky enough and wins a lot of $ from the bonuses they give.

If any terms cap the max win it should be clearly stated and should not leave their player guessing.  It is either @panjul07 missed the terms (aside from the taken screenshot ) or the sherbet failed to document the exact terms of the promotion.  I doubt @panjul07 will miss reading the terms of the promotion but who knows.

[panjul07]

Have you inquired about this experience to the support staff?  I believe they can give you a detailed explanation about this.

No, I did not try to contact support as I do not want to complain about it because it is free money and maybe because misunderstanding about the terms.
Just shared my experience here and maybe can be a suggestion for them to have better terms to avoid complaints or confusion later.
Anyway, I just noticed that there is challenges to hit specific multiplier under the Quests tab.
Unfortunately, I have to say that all the challenges are not attractive if I look at the target multiplier and the reward.

[Mahdirakib]

No, I did not try to contact support as I do not want to complain about it because it is free money and maybe because misunderstanding about the terms.
Just shared my experience here and maybe can be a suggestion for them to have better terms to avoid complaints or confusion later.

You should inform Sherbet team about this even though you don't have any complaints about this. Because, everyone won't take it in the same way as the way you are considering it. You were lucky there with the free balance, but it was limited by the terms. Still the $100 free balance is better than nothing. Do you have any idea why you received this exclusive bonus?

[panjul07]

-snip-

You should inform Sherbet team about this even though you don't have any complaints about this. Because, everyone won't take it in the same way as the way you are considering it. You were lucky there with the free balance, but it was limited by the terms. Still the $100 free balance is better than nothing. Do you have any idea why you received this exclusive bonus?

I have no idea why I got the bonus because I did not play much at sherbet, but if I have to guess it is related to the delay on the prize distribution of their slot competitions.
I guess like that because I received the bonus 1-2 days after I received the prize and previously OP also said that he will give extra tips because of the delay but I did not see the other winners of the contest who talk about the same bonus.
Hopefully they read about this and consider to change the terms so it will not make any confusion, if there is a limit that can be withdrawn from such bonus, it should be added in the terms.

[CryptoHeadlineNews]

Greetings to you O.P, please I really do need your attention regarding my Sherbet account verification which has been denied several times even after I tried using my two different National Identity Cards (Voters card and Nigerian NIN), and I thought I should bring this to your notice if there could be anyway you could be of help to facilitate my account verification process, because it's actually been 2 weeks+ now, and I will be very glad if my request is granted due consideration. Thanks

Account username: Cryptoheadline

   


Secondly, please if there is any Nigerian here who was able to successfully verify there accounts, I will be very glad if you can assist me on how you did yours. Thanks.