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FairlaySupport
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March 28, 2018, 08:17:32 PM |
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Just won a bet and was paid 0.00
Support tells me the market was voided for some unknown reason, and they can't check it for free, and I have to email the 5mbtc address if I want it to be checked and have a chance to see my winnings.
My winnings from this bet would be 3.61, which makes it a losing proposition either way. Am I supposed to just do nothing and accept that my winnings are gone?
I bet probably more than 24 hours before the game. I would understand that it would be voided if, for example, my stake was returned before the game, but I believe it went to grading as per usual, with the usual delayed payout. There was no indication that the bet would be voided, until after I won. Besides, I know of no reason why it would be voided anyway, because the game was played out as per normal.
could you tell us a bit more about the bet? which kind of sport or even the match? the reason I am asking is to help other punters not to get in the same situation. thx Of course! All I need is 5mbtc  But really I'm holding out for Fairlay Support. I just wish there had been some way to settle this without my having to post it on a public forum, as I've been very satisfied with the website so far. We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market? |
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conflate
Newbie
 Offline
Activity: 8
Merit: 0
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March 28, 2018, 08:30:09 PM
Last edit: March 28, 2018, 08:46:02 PM by conflate |
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We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market?
I understand, but still, it seems weird to penalize me for that. The line wasn't settled until after the match was played. As far as I know there wasn't any reason to void the bets, and even if there was, there was no indication of it at all to me, someone who had happily bet on it early. If I had received my stake back at any point before the match, and there was plenty of time for that, then I would have no possible complaints. https://fairlay.com/market/kinguin-vs-mad-lads/I don't want to seem rude but it's difficult to imagine what kind of reason is strong enough to accept all bets and void them after settlement, other than proven match-fixing, but that's unlikely because the odds barely changed. |
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FairlaySupport
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March 28, 2018, 08:43:11 PM |
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We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market?
I understand, but still, it seems weird to penalize me for that. The line wasn't settled until after the match was played. As far as I know there wasn't any reason to void the bets, and even if there was, there was no indication of it at all to me, someone who had happily bet on it early. If I had received my stake back at any point before the match, and there was plenty of time for that, then I would have no possible complaints. https://fairlay.com/market/kinguin-vs-mad-lads/The event was moved to another day after your bet was matched. We know it's not optimal that your money is locked up for two days without reason, but for the time being you have to live with it in these special cases. |
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conflate
Newbie
Offline
Activity: 8
Merit: 0
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March 28, 2018, 08:47:38 PM |
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We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market?
I understand, but still, it seems weird to penalize me for that. The line wasn't settled until after the match was played. As far as I know there wasn't any reason to void the bets, and even if there was, there was no indication of it at all to me, someone who had happily bet on it early. If I had received my stake back at any point before the match, and there was plenty of time for that, then I would have no possible complaints. https://fairlay.com/market/kinguin-vs-mad-lads/The event was moved to another day after your bet was matched. We know it's not optimal that your money is locked up for two days without reason, but for the time being you have to live with it in these special cases. Thank you for your response anyway, while I'm not particularly happy I appreciate the reply. If I had lost the bet, would I be able to write to support to claim my money back? Game was delayed so I didn't really lose! |
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FairlaySupport
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March 28, 2018, 08:52:53 PM |
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We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market?
I understand, but still, it seems weird to penalize me for that. The line wasn't settled until after the match was played. As far as I know there wasn't any reason to void the bets, and even if there was, there was no indication of it at all to me, someone who had happily bet on it early. If I had received my stake back at any point before the match, and there was plenty of time for that, then I would have no possible complaints. https://fairlay.com/market/kinguin-vs-mad-lads/The event was moved to another day after your bet was matched. We know it's not optimal that your money is locked up for two days without reason, but for the time being you have to live with it in these special cases. Thank you for your response anyway, while I'm not particularly happy I appreciate the reply. If I had lost the bet, would I be able to write to support to claim my money back? Game was delayed so I didn't really lose! Yes, of course. Your bet was unrelated to the outcome of the newly scheduled match. |
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conflate
Newbie
Offline
Activity: 8
Merit: 0
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March 28, 2018, 09:04:35 PM |
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We are a very efficient exchange running on a slim budget. Please understand that looking these things up costs money and is not offered for free. We will eventually build a system where the reason is shown but we are not there yet. Can you post a link to the market?
I understand, but still, it seems weird to penalize me for that. The line wasn't settled until after the match was played. As far as I know there wasn't any reason to void the bets, and even if there was, there was no indication of it at all to me, someone who had happily bet on it early. If I had received my stake back at any point before the match, and there was plenty of time for that, then I would have no possible complaints. https://fairlay.com/market/kinguin-vs-mad-lads/The event was moved to another day after your bet was matched. We know it's not optimal that your money is locked up for two days without reason, but for the time being you have to live with it in these special cases. Thank you for your response anyway, while I'm not particularly happy I appreciate the reply. If I had lost the bet, would I be able to write to support to claim my money back? Game was delayed so I didn't really lose! Yes, of course. Your bet was unrelated to the outcome of the newly scheduled match. I hope you understand that my frustration comes from having no idea my bet was going to be voided, not about having my money locked up. If I had known, I would simply have remade the bet, no problem at all. Instead, I got an unwelcome surprise. Perhaps you should advise users to double their bet when they find out a match may be rescheduled. |
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FairlaySupport
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March 28, 2018, 09:12:37 PM |
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It should not be a huge problem to void the bet before the rescheduled match starts. We will try to work on this within the next weeks.
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Hhampuz
Legendary
 Online
Activity: 2898
Merit: 5986
Meh.
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March 29, 2018, 09:59:14 PM |
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Very nice! Can't wait for this to get started as I already have the bets I want to make in my head.. Hopefully all will go according to my plan but it is usually never that easy  . |
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milewilda
Legendary
Offline
Activity: 3150
Merit: 1136
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March 31, 2018, 01:51:01 PM |
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Very nice! Can't wait for this to get started as I already have the bets I want to make in my head.. Hopefully all will go according to my plan but it is usually never that easy . Just to check it out: Liverpool vs Manchester City Barcelona vs Roma Sevilla vs Bayern Munich Juventus vs Real Madrid This would really be an interesting match up. Choosing up teams wont really be easy on my head |
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game-protect
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April 07, 2018, 05:48:20 PM |
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How do you make money if you charge 0% fees on sport bets?
Other betting exchanges usually charge 5% on winnings.
Do you have affiliates also?
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FairlaySupport
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April 08, 2018, 05:04:01 PM |
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We have several markets with 2%, most successful one was the Next President in 2016 with 2000+ BTC Volume. Furthermore we collect API fees.
Nevertheless we will update our fee schedule in the upcoming weeks.
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fairlay (OP)
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April 12, 2018, 02:02:47 AM |
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www.fairlay.com - the Bitcoin prediction market - the future of reliable information
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umgrantb
Newbie
Offline
Activity: 1
Merit: 0
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April 12, 2018, 01:32:22 PM |
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Easternbloc
Jr. Member
Offline
Activity: 63
Merit: 2
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April 12, 2018, 04:38:53 PM |
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Will you create an API to allow market makers to seed on fairlay more easily than manual input? |
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FairlaySupport
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April 12, 2018, 06:31:54 PM |
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Will you create an API to allow market makers to seed on fairlay more easily than manual input? You can do all these things with our existing API |
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DT3
Newbie
Offline
Activity: 53
Merit: 0
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April 15, 2018, 06:46:17 PM |
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This site is really disappointing its like its run by people that have no clue what they're doing.
Here's a PSA to anyone that uses this site. They've gone ahead and changed their withdrawl policy so that your money is tied up for 24 hours before you can withdraw. Amazing that they don't say a peep about something that will impact their entire player base. Truly amazing.
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