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[veleten]

judging by the screenshot,you were asked to choose one of the accounts to keep
a trick question,but you kind of confessed to having two accounts and asked to keep the one you were playing on and to close the second one
so support gladly obliged and closed BOTH quoting breach of their TOS
what happened is probably you were using a public VPN and your IP's matched the other accounts address or you had two accounts from the start and forgot about the first one
you should have told them you have just one account

[leowonderful]

This two accounts-type issue actually happened to me as well upon trying to withdraw, but in the end I was able to keep my main account and the other was deleted. I basically explained I made the original account a long time ago and that I forgot it existed, so I made a new account on the site, and apparently that was a legitimate response and they actually let me keep my new account.

As veleten stated above, the ToS you apparently breached was having multiple accounts.

[FortuneJack]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

[juanmatt]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

I accept your terms of course

[juanmatt]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

And I want my latest withdraw cancelled

[Hamphser]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

And I want my latest withdraw cancelled

Why would cancel? They do already recognize and waiting for your confirmation and will release your withdrawal if they would find out to be reasonable. Multi accounting is really against on gambling site terms but FJ do still decide to make negotiations into your issue and will really consider to make it through but as being said dont play already with multi-accounts.

[FortuneJack]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

I accept your terms of course

Nice one, I have dm-ed you already, your account is restored but please use only this one in future gaming and correspondence.

Cheers,
David.

[juanmatt]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

And I want my latest withdraw cancelled

Why would cancel? They do already recognize and waiting for your confirmation and will release your withdrawal if they would find out to be reasonable. Multi accounting is really against on gambling site terms but FJ do still decide to make negotiations into your issue and will really consider to make it through but as being said dont play already with multi-accounts.

This has been solved... FJ closed my other account and i get to choose to keep this one, i wanted it cancelled because i want to play dice with the balance

[juanmatt]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

I accept your terms of course

Nice one, I have dm-ed you already, your account is restored but please use only this one in future gaming and correspondence.

Cheers,
David.

but i still have pending withdraws

[Hamphser]

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

I accept your terms of course

Nice one, I have dm-ed you already, your account is restored but please use only this one in future gaming and correspondence.

Cheers,
David.

but i still have pending withdraws

Good to hear at that the issue had been finally resolved. Dont worry into your pending withdrawal because they would process it soon by the finance team, might take some time but no worries because they will surely pay you out.

Have a nice day! and enjoy on playing dice..

[veleten]

sometimes people create an account and forget about it and then they start to play on a freshly made account and get banned
nice to see Fortunejack being pretty lenient 
and not enforcing their TOS when a player is not abusing the system
glad that everything has been resolved and they even managed to retain the customer,hope more casinos show flexibility like that

[cazkooo]

sometimes people create an account and forget about it and then they start to play on a freshly made account and get banned
nice to see Fortunejack being pretty lenient 
and not enforcing their TOS when a player is not abusing the system
glad that everything has been resolved and they even managed to retain the customer,hope more casinos show flexibility like that

Im one of the people that will make another account on the site whenever I come back to the site in around two weeks or more. I tend to forget about the site and even the account that I registered with however in this case, the account is not really abusing anything so thats the correct thing to do. Not really flexible but it is the right thing that they should do

[milewilda]

sometimes people create an account and forget about it and then they start to play on a freshly made account and get banned
nice to see Fortunejack being pretty lenient 
and not enforcing their TOS when a player is not abusing the system
glad that everything has been resolved and they even managed to retain the customer,hope more casinos show flexibility like that

Im one of the people that will make another account on the site whenever I come back to the site in around two weeks or more. I tend to forget about the site and even the account that I registered with however in this case, the account is not really abusing anything so thats the correct thing to do. Not really flexible but it is the right thing that they should do

Even myself do have that kind of habit on where I do play on a gambling site and make registrations on that time then stop playing for weeks then goes back and create another one, as long you haven't done wrong or illegal then they should always check users side and wont strictly follow into their ToS. You will able to see how this site is flexible when it comes to these kind of cases.

[marie36_2018]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

[s0lidus]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

I don't think a big and known casino like FJ would risk their reputation, unless you really violated their Terms of Service.
Like every other casino they have their Terms of Service. It's up to the user not to break them, you know the risks.
Anyway, good luck.

[milewilda]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

One question. Where are your proofs? Saying up things without any valid backup into your claims would really always turns out not to be valid. Im not protecting them but I do know their credibility and reputation as one of the best gambling sites in the market.They wont risk up their reputation on stealing your deposits.

[supermine]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

Blabblering without any proofs won't make any attention here!
If you have enough proofs then go to scam accusation section and accuse the FJ.(probably you have nothing to accuse them)
Even though you have used two accounts you didn't try to cheat bonus then your account will be give back to you,recently same case happened in that the user has two accounts and he agreed that he have two accounts but he didn't abuse any bonus and he agreed to use only one account then his account and funds were returned to him.So it is better contact the support team through discord to get solution for your problem mate.

[jrrsparkles]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

But why you came here with your newly created account? you can post about these things from your main account too.And what are your proofs to say like these?

I just saw a case of someone who had two accounts which is against their terms but she/he didn't violate any terms so he got his account back so if you also didn't do anything hopefully you will get back your funds.

[panjul07]

FortuneJack is denying my last withdrawal acusing me of multiple accounts and bonus abuse, i just have one account, but because i have used a VPN, which was confirmed by support was fine to do, they are refusing to pay me linking me to other accounts that probably used the same VPN software, i even lost money adding all my deposits lost, and in my last deposit i won win my own money, not used their bonus, this in very unfair practice for fortunejack and i recommend not to use them as they search excuses for not paying

But why you came here with your newly created account? you can post about these things from your main account too.And what are your proofs to say like these?

I just saw a case of someone who had two accounts which is against their terms but she/he didn't violate any terms so he got his account back so if you also didn't do anything hopefully you will get back your funds.

It does not matter to use new or old account as long as the accusation is valid. The older accusations also started by new accounts but they had valid proofs to support what they said.
Regarding the multiple account issue, indeed it is a sensitive issue for those who are using VPN services especially free VPN services. Once a user suspected to have multi account based on the IP address then it will hard for the users to prove that they are not connected.
Hopefully there will be a win-win solution for this kind of issue, just to avoid a big gambler did a mistake by using public hotspot when he play at FJ and he might be suspected to have other accounts as well if there were/are other users using the same hotspot.

[cazkooo]

just to avoid a big gambler did a mistake by using public hotspot when he play at FJ and he might be suspected to have other accounts as well if there were/are other users using the same hotspot.

Im quite sure that if you are a big shot gambler, you wouldnt risk yourself gambling in a public area and use the hotspot provided in the area. It is better to keep your privacy to yourself as some or even most online gambling site is pretty much not regulated yet. You dont want to be having police seizing your house one day isnt it