unfortunately i tried to withdraw all my btc so it hurt. The support for me never answers but merges tickets or closed them on me. If you get any news please let me know I have tried everything from support tickets, twitter, email, etc. For a top trading company they are terrible. This has gone on 7+ days for me. Hopefully we can make other users aware to avoid this from happening to them

I have been trying to get them to respond to multiple tickets regarding a bitcoin withdrawal that never went through. They either flag the priority to red (meaning ignore) merge my tickets or close them. Many people are complaining about support not responding the same way. Please use caution when dealing anything with them. Their automated system is good but if you run into any problems good luck!

this has happened to me as well except I get no reply to begin with and when I submit a ticket it goes to red in 24 hours. really frustrating 

#289329901 -0.93494314 BTC Withdrawal BTC to address 12CBadbjhZudcJHjmefNYNTzttijKkSy6g

никогда не появился на blockchain или по этому адресу

still no response anyone have any suggestions 

it depends on the person. their automated system is great but when it fails your screwed. Their support never answers but moderates the tickets (ive seen changes on mine).  A lot of people are complaining about wire transfers but mine occured with a bitcoin withdrawal. Someone else pmed me and had the same problem occur 1-2 days before me. Just giving caution I have yet to get any response from them on the forum, from their helpdesk, etc.

я могу получить помощь, пожалуйста, вы, ребята никогда не ответит на ваш билет поддержки и если я сделаю еще один вы просто объединить их и игнорировать все.

can i get some help please you guys never respond to your support ticket and if I make another one you just merge them and ignore everything.

5-6 days ago I tried to withdraw my bitcoin balance. It deducted it from btc-e after I hit the confirmation email. And still to this day it never appeared in my other account or on blockchain.info. I copied the address in the transaction history and nothing appears. I submitted a support ticket 5 days ago and nothing. All they did was flag the priority to red (which i assume is ignore). I resubmitted one in russian and they merge the tickets. I then resubmit another ticket a few hours ago and they delete it. Btc-e.com on this forum does not respond to my requests for aid on this forum via pm or in his official forum postings. Be careful to anyone who uses this exchange I used it multiple times and had no problems until now.

References in postings: https://bitcointalk.org/index.php?topic=396629.msg4562928#msg4562928
https://bitcointalk.org/index.php?topic=40889.msg4587589#msg4587589

how do we purchase the 5 year mining contracts for .016 bitcoin. I am definitely interested in this. The buy it nows are a lot higher than that.

EDIT: nevermind I see how to do it. If you can offer it for a new customer I will gladly take it. Also be sure to let me know when the referral program is up I have a good amount of people interested

please look into my ticket #MID-430-49628 It has been 4-5 days already.
I am not sure if its a glitch in your system or what but the btc was withdrawn from my account on your site but never sent to my other account or shown on blockchain.info. Support has seen my ticket but never responded or attempted to help resolve it with me.  Apparently this is not just me and a few others are experiencing this problem as well.

I am also waiting for a response from them as well. Their support is really crappy and I think they ignore people since I can see my ticket was looked at since the priority was changed to a red color and my multiple support tickets were merged.

3 days ago I tried to withdraw my btc balance to another account. It removed the bitcoin from my btc-e account but never sent it to my other address. In the transactions history it states it sent it however copying and pasting the exact address it states it sent it to shows NOTHING on blockchain.info. So clearly the bitcoin was never sent. I submitted a support ticket with no response sent PM to btc-e on this forum and also received no response. I then submitted a ticket in russian like some users have on this site and they merged that ticket with my english ticket. Clearly someone is viewing my ticket but feels like not replying or helping me out.  The priority is also now in red but not sure what that means. Any suggestions from fellow forum members on how to resolve this problem. I had a fair amount of bitcoin in my account.

update: Support solved this issue 1/24/14

Please look at ticket #MID-430-49628
I withdrew my balance but it was never sent to my other account and never seen on blockchain.info. I submitted the ticket over 72 hours ago with no response.

Пожалуйста, посмотрите на билет # MID-430-49628
Я снял свой ​​баланс, но он никогда не был отправлен в моей другой счет и не видел на blockchain.info. Я представил билет за 72 часов назад без ответа.

pmed a few hours ago

 "And this little piggy went Hashing!" 

hopefully i win sounds interesting 

tried to withdraw my bitcoin to a different wallet and its stuck. the balance was instantly withdrawn from my btc-e account but never appeared in my other account or on blockchain. Please help I submitted a support ticket more than 36 hours ago. Support ticker number is MID-430-49628. Please follow up not sure what happened.

I have 2 amazon $25 gift cards and I am looking to sell them for 10% off the current bitstamp price. Feel free to ask me any questions and I am willing to use escrow from a reputable member if you will pay the fees.

new version fixed my captcha problem works now thanks will donate when i can make a little

scanned it with eset nod32 and came up clean. I am running it now and so far so good thank you for the share and keep up the good work. it does say solving captcha and has been stuck on it for like 10 minutes not sure if it works still or not

PM olaf from coinbase on these forums he usually responds back quick and with good results. Recently the few support issues I have had have been responded to pretty quickly too now though that more support has been hired.