EXMO.com Cryptocurrency Exchange [Official Thread]

[piar77]

Hey guys...
After waiting for 20 days for my withdrawal of 0.3 BTC I decided to check how can other people withdraw anything from EXMO, when my operation is on hold... and made another test transaction   ETH   -0.403. Status PENDING over 2 hours.
Now I can tell everybody - THIS IS NOT A SERVICE TO WORK WITH!!!

[CRYB]

More than 4 days there is no transaction for withdrawal in the blockchain, while the status was "Paid"!
Withdraw №2321744: 21.12 14:35 -0.151 BTC Paid

Dear CRYB,
please send us the number of your ticket for quickly resolving the issue.
Thank you.
Your respectfully, EXMO team

EXMO,
Tickets #256072, #256614

Dear CRYB,
your problem was solved. Please check.
Thank you

This is not true! My problem is not solved!
Instead of sending the coins EXMO have canceled the withdrawal. After the return of the withdrawal, I try to pick up my money again and make new withdrawal. Now it's stuck from 29.12 20:40 with status Verifying. What do you verifying for days in the withdrawal of coins?
I wrote this in ticket 256614, but there is no hope.
What game are you playing?

[goldade]

I surfed through the site and it's really a wonderful site. I read the testimonies from the users and it shows that it's a really good site.
I have opened a wallet already and I'm here to stay.

[piar77]

I have opened a wallet already and I'm here to stay.

EXMO will love you! Your money is really going to be "here to STAY". 
New EXMO's moto - your money will be here to stay... forever!! 

[VladiBy]

I need my money!

- Bывoд USD   -375.835   Ha пpoвepкe   AdvCash (USD)

inquiry (278938)

UPD: thanks, transaction was paid.

[vexxedyouth]

Yeah EXMO is by far one of the worst exchanges ive ever used.

 "Verifying" withdrawals FOR DAYS!

 I will never use them again.

[TulioS]

500USD got missing from my account. 2 Weeks not a single answer from EXMO support.

Dear TulioS,
Has your problem been solved?
If not, send the number of your ticket.
Thank you.
Your respectfully, EXMO team

Just to chime in , I also have BTC and XRP withdrawals pending. A LOT of BTC actually.

My ticket number is 272112 .

Dear TulioS,
in your ticket was information on BTC withdrawal. The problem was solved. Please check.

I don't have a BTC withdraw stuck, it is a BCH and my ticket number is 277398.

[lovebtclss]

exmo is scam

heard it belongs to ukrainian mafia ex ministers

stay away from them

[Exmo]

More than 4 days there is no transaction for withdrawal in the blockchain, while the status was "Paid"!
Withdraw №2321744: 21.12 14:35 -0.151 BTC Paid

Dear CRYB,
please send us the number of your ticket for quickly resolving the issue.
Thank you.
Your respectfully, EXMO team

EXMO,
Tickets #256072, #256614

Dear CRYB,
your problem was solved. Please check.
Thank you

This is not true! My problem is not solved!
Instead of sending the coins EXMO have canceled the withdrawal. After the return of the withdrawal, I try to pick up my money again and make new withdrawal. Now it's stuck from 29.12 20:40 with status Verifying. What do you verifying for days in the withdrawal of coins?
I wrote this in ticket 256614, but there is no hope.
What game are you playing?

Thank you for information. I will clarify this issue.

[Exmo]

I surfed through the site and it's really a wonderful site. I read the testimonies from the users and it shows that it's a really good site.
I have opened a wallet already and I'm here to stay.

Thank you for the positive feedback!

[Fox68390]

Hello Exmo
I'm sorry to post it here, but I'm a little worried, I made several withdrawals of Ripple and one of them (the biggest ...) is still registered "in verifying" since two hours of morning. Failing to transfer it, if you could at least rebuild it on my account it would reassure me.



exmoney <support@exmoney.zendesk.com>
## - Please type your reply above this line - ##

Your inquiry (275009) was accepted by our Customer Support service.
In order to add comments, please write the answer to this letter.



Ps: wholeheartedly with you for Lerner 

Problem fixed.
Thanks Exmo 

[haashir]

I am being presented with the following error whenever I try to make a withdrawal or send a message to the group chat. Error 10325, I have recently started using my account after registering one month ago and I no longer have the validation email link, and I was able to successfully deposit funds into my account, this is an issue you must correct as individuals should not be permitted to deposit funds or trade and not be able to withdraw them if they did not activate their accounts through the email link. I have opened a support ticket (Ticket number: 281455), I would like you to send me another verification email, I hope you can resolve this as soon as possible as it is deeply inconvenient.

[gopnik]

This company is like many others a fraud and i advise all serious traders to stay away or you will lose time and money dealing with them

scroll back and check the comments

They will hold your deposits/withdrawals as long as possible and use them to hedge their own inside trades;
They are not a broker, they are a one way bank.

Use reputable exchanges that do not scam their clients holding their funds like gdax, cex, cryptopia, okex etc and don't waste your energy

You will never get support, no answer to any ticket, and you'll just have to wait until they decide they don't need you funds anymore and broadcast your withdrawal on the network

[PVX1989]

Has anyone managed to succesfully withdraw Waves lately?
My withdrawal is in 'Paid' status for several days, however nothing is in the wallet or on WavesExplorer.
Exmo team, please check this withdrawal and help with the resolving of the issue.
Tickets #275962, 281878.
Thanks

[arrrkady]

Hey EXMO,

BTC withdrawal problem occurred. I made a withdrawal in the morning on December 27th. The status in the exchange is "Paid", but there is no transaction id and no coins in my wallet. Two days ago wrote to support email (ticket #269058), still no news. Please check the ticket and resolve this problem.

EXMO,
Why are you ignoring my message? It really looks ridiculous now.
Please check my ticket and make a withdrawal. I've been waiting for 5 days my money being payed.

[TheDark]

Exmo, paid for BTC on the 18th of December, says paid, sent the BTC from them, nothing hit the blockchain never got sent to other side nore did I get a TXID to track it , sat countless hours in the support chat bottom right just to get told theres nothing I can do, must wait for an Email 1 to 3 days later, im sitting now 11 days later...still nothing, what is this bullshit, do I need to go to lawyers...?

Hello TheDark,
please send us the number of your ticket. It may help us to solve your problem quickly.
Thank you

Again... Ticket #250253

[lovebtclss]

EXMO is a scam

[uboinikov]

On the 28th December 2017 I submitted a request for withdrawal of XRP 473.267831 on to my RIpple wallet opened with coinpayments.net. Exmo confirmed the withdrawal and I also did confirm the transaction to proceed with. The withdrawal was marked as completed whereas as of now (31st December 2017 Moscow time) I didn't receive any funds in my Ripple wallet. Exmo didn't provided me TXID of the transaction performed. Support doesn't respond. I submitted 2 tickets - to no avail. Ticket #281168 and #282404. Strange is that I performed two withdrawals with them but involving smaller amounts of XRP: 113 XRP and 49 XRP - and surprisingly they were processed and completed, whereas the bigger amount transaction (473 XRP) went missing. Can you assit me on this matter? I am desperate to find any solution.

UPD. As a result of the support conversation was an automatically generated email "Your inquiry (282404) was accepted and is being regarded by our Customer Support service.
In order to add comments, please write the answer to this letter."

No clarification was provided, no wothdrawal processed. The exchange just stole my XRP and doesn't want to address this matter! Any help?

3rd January 2018. 473 XRP transferred. They just used my funds to make money but I am happy they gave the money back.

[venus020788]

Hi EXMO team , I transferred few bch from my EXMO wallet and I got the mail for the confirmation, when I clicked the link to confirm ,the site did not respond and I got the error message that site could not be loaded .After few hours I checked the status of the transfer it is still as "VERIFYING" .can you please update me with a solution for this.when will the transfer be completed.kindly help me out guys. Im worried . It has been three days still it is VERIFYING
 
TICKET NO: 276251

[blast226]

Hi Exmo,

I registered recently and activate the ip validation for the login, but my isp has changed my ip now, and I can't access to my account.
I have access to my email, and I have the user/pass of exmo website and too I have access to my 2 factor authentication, nevertheless I can't have access to the ip with which I registered.

My inquiry is 252332.

Anyone else have happened? how can I solve it?