EXMO.com Cryptocurrency Exchange [Official Thread]

[novikmmx]

Dera EXMO.

Help me solve the problem with the withdrawal of BTC.

12/22/2017 I withdrew the funds, but they never entered my wallet.

My Tickets #263269, 275982

Support did not give a clear answer and the problem has not been solved yet.

I look forward to your help.

[toreador]

I'm trying to get verified since november 2017.
Contacting chat etc. doesn't help.
But after reading a lot of comments here , I'm not sure I have to regret this !!
Exmo caution factor on high level !! 

[nikola22]

EXMO is a scam

no, they just work very slow  

[artpope007]

Hey EXMO

Please explain:

I use a strong password with my account.  I use 2 factor authentication from Google, how then did 0.22456511 BTC simply vanish from my account?  The Bitcoin address I used was in my saved addresses.  The natural next step was to enter the code for authentication of the transfer, but the query never appeared.  After the 2 factor I should get an email to confirm the transfer, which I never got.  Next should be a history of the transaction which never appeared.  If you audit my trade history you will see that my account is 0.22+ BTC short.  Your glitchy system took my money in a flash and now I am told I must wait 7 days for a response??  This is highly unacceptable.  A chat with one of your representatives, a Katerina Martynova reveals that she was able to see the "missing transaction".  Is it that a glitch in the systems designed to protect my assets has now malfunctioned and locked me, the user out, or did you take my money to pay Mr. Lerner's ransom??


ticket #283117

login: wetryalways@gmail.com
transaction date:  1/1/18

[Exmo]

Hello Exmo
I'm sorry to post it here, but I'm a little worried, I made several withdrawals of Ripple and one of them (the biggest ...) is still registered "in verifying" since two hours of morning. Failing to transfer it, if you could at least rebuild it on my account it would reassure me.



exmoney <support@exmoney.zendesk.com>
## - Please type your reply above this line - ##

Your inquiry (275009) was accepted by our Customer Support service.
In order to add comments, please write the answer to this letter.



Ps: wholeheartedly with you for Lerner 

Problem fixed.
Thanks Exmo 

Thank you for the positive feedback!

[gattuno]

EXMO.COM SCAM

I asked for a BTC Withdrawal on 21/12/2017 16:56.

In my Transactions history, the status says Paid (see the image):

https://i.imgur.com/wZBg9vw.png

But the transaction never appeared:

https://blockchain.info/address/1LpYNc2WUYdcnQiS7gMDRubLLZkathDorS


I opened a support ticket on 24th December. Never got any response.

[uboinikov]

Actually this is the same story I described a couple of posts above: they are just marking plenty of transactions as completed but the money never leaves the exchange. I saw many of such complaints these days. This reminds me of some preparations to steal as much money as possible and vanish....

They only help clients in depositing funds only but the real scam is happening when someone is trying to withdraw the funds. They just take your money and post this "will respond in 7 days" crap!

[kolpekzad]

Please, help with my withdraval, ticket 284650

[trist]

Увaжaeмaя биpжa  EXMO !

Пишy cюдa, т.к. нe знaю кyдa eщe cтyчaтьcя, вce oпpoбoвaл - 0 внимaния.
Boпpoc, кacaeмo пoпoлнeния cчeтa бaнкoвcким пepeвoдoм eщe oт 02.11 нa 8000 eвpo !

20.12 был coздaн тикeт #251846 пo этoмy вoпpocy, тaк жe был oбнoвлeн cтapый тикeт oт нaчaлa нoябpя, гдe пoднимaлcя этoт жe aoapoc #251860, ceгoдня 02.01.2018, пpoшлo 2 нeдeли c мoмeнтa coздaния тикeтoв !!!! C Baшeй cтopoны 0 внимaния, в чaтe, пocлe 12 чacoв oчepeди (нe пpeyвeличивaю, peaльнo 11 c лишним чacoв !), мнe cкaзaли, чтo тикeты бyдyт paccмoтpeны, нyжнo ждaть.
Peшитe вoпpoc в caмыe кopoткиe cpoки, пoтoмy чтo тo, чтo пpoиcxoдит ceйчac этo бapдaк !!!
Дeньги yжe бoлee 2x нeдeль нa вaшeм cчeтy, пpoвepьтe пocтyплeниe и зaчиcлитe иx нa мoй бaлaнc !

Bcя инфopмaция ecть в вышeyкaзaнныx тикeтax, в тoм чиcлe пpинтcкpины из бaнкингa.

[Serpens66]

Hello Exmo,

as you know I'm a loyal trader at Exmo since some years with quite high trading volume.
But because of the recent withdrawal problems I withdrawn nearly everything and stopped trading at Exmo (withdrawing took several days because of the known problems).

Please improve your withdrawal behaviour and also make an announcment that withdrawing is currently taking several days ("verifying") or even might end up "paid" although it is not. This does not only happen once, it happens regulary.

I will wait for an official announcment that all withdrawals are again processed in time and correctly. Only after that I will start trading again.

[beni20]

I asked for a 2.91 Litecoin Withdrawal on 12/12/2017 16:56

I opened a support tickets: 229370,230562,248307,265009,285352

Never got any response.

But the transaction never appeared:

I want my money

[stp63k]

Dear Exmo,

Could you please kindly help with resolution of my ticket #281758?
I deposited money on 12th December however as of now I have received nothing on my Exmo account.

Additional details are here: https://bitcointalk.org/index.php?topic=2680190.0   .

Is anyone working on the issue?

Thanks.

[Agent0007]

Can't find how to register for pre-ICO. Does somebody know?

[mirexusa123]

Exmo, paid for BTC on the 18th of December, says paid, sent the BTC from them, nothing hit the blockchain never got sent to other side nore did I get a TXID to track it , sat countless hours in the support chat bottom right just to get told theres nothing I can do, must wait for an Email 1 to 3 days later, im sitting now 11 days later...still nothing, what is this bullshit, do I need to go to lawyers...?

Hello TheDark,
please send us the number of your ticket. It may help us to solve your problem quickly.
Thank you

Again... Ticket #250253

I Have problem I did 2 transaction in 22.12.2017 second transaction completed , but first One Im still waiting and I cant find any info , this transaction doesnt start on blockchain please help me to solve this problem.
22.12.2017 06:45:52

withdrawal 1.4 BTC
address: 3Q171UL5mjCZSqAvzXY6gJ13UGLM13oMTj 

[marcosmikos]

EXMO

I made a transfer of Litecoins to my wallet, according to Exmo, LTC sucess withdraw, but the funds never appeared in the blockchain

Tickets

#285747 #262958 #257058

[eray]

Exmo

My account is blocked for 3 weeks without any reason, my balance & money waiting in your finance, still waiting for a return from your support team!!! Kindly asking for your help please! Support inquiry number: 265187

You asked for screenshots of my deposits, I sent you..

[pawlikos]

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

[Exmo]

Exmo, paid for BTC on the 18th of December, says paid, sent the BTC from them, nothing hit the blockchain never got sent to other side nore did I get a TXID to track it , sat countless hours in the support chat bottom right just to get told theres nothing I can do, must wait for an Email 1 to 3 days later, im sitting now 11 days later...still nothing, what is this bullshit, do I need to go to lawyers...?

Hello TheDark,
please send us the number of your ticket. It may help us to solve your problem quickly.
Thank you

Again... Ticket #250253

Dear user,
did you receive your money back? We return it back due to some technical issues with this transaction.
Thank you for understanding

[Exmo]

EXMO

I made a transfer of Litecoins to my wallet, according to Exmo, LTC sucess withdraw, but the funds never appeared in the blockchain

Tickets

#285747 #262958 #257058

Dear User,
your transaction was cancelled due to some technical difficulties. Please check, we send your money back.
Thank you

[Exmo]

Exmo

My account is blocked for 3 weeks without any reason, my balance & money waiting in your finance, still waiting for a return from your support team!!! Kindly asking for your help please! Support inquiry number: 265187

You asked for screenshots of my deposits, I sent you..

Dear user,
please check your account. It was unblocked.
Thank you