EXMO.com Cryptocurrency Exchange [Official Thread]

[petushka]

Could you please clarify how long it takes to receive USD visa withdrawal? it is pointed out that withdrawal could take 1-3 operation days, does it refer USD visa?

[1715087007]

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[1715087007]

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[1715087007]

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[1715087007]

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[1715087007]

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[kolpekzad]

Please, help to resolve deposit problem:
What happened::
20th of January I did a transaction (WAVES) to my wallet at EXMO.com. But I didn't receive my coins! Then I created a support ticket and started to wait. 23th of January my problem was reported to EXMO technical department. And till now I don't have any replies and my problem is not solved!!
Scammers Profile Link:
Exmo
Reference Link:
EXMO.com
Amount Scammed:
8.64510173 WAVES
Payment Method:
Transaction from Binance wallet
Proof of Payment:
http://wavesexplorer.com/tx/98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
PM/Chat Logs:
https://b.radikal.ru/b15/1801/9a/acc092b6a788t.jpg

Ticket ID: #334779

namss
11 дн. нaзaд
Здpaвcтвyйтe! Bвoдил waves нa кoшeлeк дaннoй биpжи, нo пepeвoд нe дoшeл. Cкpиншoт c waves explorer вo влoжeнии.
A тaкжe в тeкcтoвoм видe:
Transaction 98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
Type   4 Asset Transfer
Timestamp   2018-01-20 13:39:48
Block   844262
Asset ID   
Amount   8.64510173 WAVES
Attachment   
Fee   0.001 WAVES
Sender   3PLrCnhKyX5iFbGDxbqqMvea5VAqxMcinPW
Recipient   3P7Wjs5vcrbV7hHbTRqFnEoY8H7FcSph65p
Signature 3m8fkw2uaARWX4MCqMqbCmALQiobxqXYiUesiaEhcsRkaHqjetWAHrYuZyYJyveDFtaBab8Kr16CGWj 4s4SKQXF6


Dmitry Averin
8 дн. нaзaд
Здpaвcтвyйтe!
Baш зaпpoc был пepeдaн в тex. oтдeл.
Пoжaлyйcтa, oжидaйтe oтвeт, кoтopый пpидeт Baм нa пoчтy. Cпacибo, чтo oбpaтилиcь к нaм.

Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
Additional Notes:

[D44pred]

Double scam video on EXMO.
Sorry they're in russian.

Briefly:
video #1 (15.02.2018) - User didn't enter to his exmo account for a while. No F2A auntification. Someone entered to his account with password changing (notification e-mail sent). And this "new" user made numerous amount of buy/sell actions without any effort and made almost zero balance as a result.
https://www.youtube.com/watch?v=-Ms4wMMxckQ

video#2 (21.01.2017) - Someone entered from US IP (account owner is a russian IP) to owner's account (no info about password changing). And this "new" user sold DASH for BTC, then sold BTC to ETH, then withdrew 1 ETH as a result of seeling to address 0x058534346Fdd950Se24F760e0d1BE51f399370Cf.
https://www.youtube.com/watch?v=0DiiNhhWR38

[Kimeras]

Exmo can you check ticket #317010 ?

It's over 1 month since I'm waiting to get my funds

[petushka]

Good day. I have an issue and sent a ticket, I was asked to provide some details and I did it by replying the letter I received. Is it ok? Ticket# 390774

[Exmo]

Please, help to resolve deposit problem:
What happened::
20th of January I did a transaction (WAVES) to my wallet at EXMO.com. But I didn't receive my coins! Then I created a support ticket and started to wait. 23th of January my problem was reported to EXMO technical department. And till now I don't have any replies and my problem is not solved!!
Scammers Profile Link:
Exmo
Reference Link:
EXMO.com
Amount Scammed:
8.64510173 WAVES
Payment Method:
Transaction from Binance wallet
Proof of Payment:
http://wavesexplorer.com/tx/98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
PM/Chat Logs:
https://b.radikal.ru/b15/1801/9a/acc092b6a788t.jpg

Ticket ID: #334779

namss
11 дн. нaзaд
Здpaвcтвyйтe! Bвoдил waves нa кoшeлeк дaннoй биpжи, нo пepeвoд нe дoшeл. Cкpиншoт c waves explorer вo влoжeнии.
A тaкжe в тeкcтoвoм видe:
Transaction 98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
Type   4 Asset Transfer
Timestamp   2018-01-20 13:39:48
Block   844262
Asset ID   
Amount   8.64510173 WAVES
Attachment   
Fee   0.001 WAVES
Sender   3PLrCnhKyX5iFbGDxbqqMvea5VAqxMcinPW
Recipient   3P7Wjs5vcrbV7hHbTRqFnEoY8H7FcSph65p
Signature 3m8fkw2uaARWX4MCqMqbCmALQiobxqXYiUesiaEhcsRkaHqjetWAHrYuZyYJyveDFtaBab8Kr16CGWj 4s4SKQXF6


Dmitry Averin
8 дн. нaзaд
Здpaвcтвyйтe!
Baш зaпpoc был пepeдaн в тex. oтдeл.
Пoжaлyйcтa, oжидaйтe oтвeт, кoтopый пpидeт Baм нa пoчтy. Cпacибo, чтo oбpaтилиcь к нaм.

Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
Additional Notes:

Дoбpый дeнь. Baшy пpoблeмy peшили?

[snkya]

Exmo support still ignoring my ticket -  #348171 . 1 month after withdrawal still no money. MoneyPolo confirmed the money has been returned to EXMO, but exmo hasn't credited it into my account.

Can you please fix this and stop ignoring ? #348171

[sskkmm]

Good evening,

My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.

my ticket no. 349915

EXMO Login: sskkmm

Please reply.

It takes now two weeks with no answer and nothing happened.
I need to withdraw my money. But I am stuck.

Dear Exmo Support,

I am still waiting for my problem to be solve. Any update please. Also, my account still not verified.

Please look at my ticket

Any update. It takes now more than one month. Please answer me.

[JC Day]

I have had the same issue as many of most of you.
Deposited cryptocurrency XRP over a month ago and despite numerous support tickets and providing more information nothing has ever happened to get me my XRP. The price dropped massively also while I have been waiting, dropping at one point more than half the value of my investment. This site is a complete fraud. Inexcuseable customer service, or lack thereof, and no reliability whatsoever.
They even blocked me from their Twitter for contacting them and sharing my poor experience.

All of these tickets submitted and either replied with a request for more information (which I provided), being told they will look into it (which is never done) or just completely ignored.

#346532
#343453
#383376
#372616

This site should be shut down as this is theft and fraud.

[petushka]

Good morning. My Ticket# 390774 was redirected to tech support, but I haven't received a reply yet. Could you please assist. None of my latest withdrawals reached my card.

[petushka]

Since there is no reply, I contacted MoneyPolo myself. The reason is that I have no moneypolo acc and my transfer couldn't be processed. They told that I should ask you when my funds will be refunded. Could you please answer how long does it take to get credited the rejected withdrawal? or to reply it through my ticket #  390774

[snkya]

Still no fix.

Also, I've been contacted here in DM by https://bitcointalk.org/index.php?action=profile;u=1732175 , claiming to be exmo support - is this really a member of exmo support team or an impostor?

Exmo support still ignoring my ticket -  #348171 . 1 month after withdrawal still no money. MoneyPolo confirmed the money has been returned to EXMO, but exmo hasn't credited it into my account.

Can you please fix this and stop ignoring ? #348171

[petushka]

Since there is no reply, I contacted MoneyPolo myself. The reason is that I have no moneypolo acc and my transfer couldn't be processed. They told that I should ask you when my funds will be refunded. Could you please answer how long does it take to get credited the rejected withdrawal? or to reply it through my ticket #  390774

SOLVED
Thank you!!!)))and I'm sorry for bothering since I know it was my fault and my application mistakes.

[Exmo]

Hi All.

All of your tickets have been forwarded to support service.

Please wait for an answer for those tickets:

238659 / 246460 / 258369  / 288024
392808
393341
392796
369086
308719
378444
334779
317010
348171
346532 / 343453 / 383376 / 372616

Best Regards,
EXMO Team

[sskkmm]

Hi All.

All of your tickets have been forwarded to support service.

Please wait for an answer for those tickets:

238659 / 246460 / 258369  / 288024
392808
393341
392796
369086
308719
378444
334779
317010
348171
346532 / 343453 / 383376 / 372616

Best Regards,
EXMO Team

Dear EXMO Team,

Why my ticket is not with them. Ticket# 349915

Regards,

[Exmo]

They are alive but not to help out. They are Just earning time.

Here you can find my support team nightmare advanture.
https://ibb.co/j3o8Ln
https://ibb.co/gJgjt7
https://ibb.co/cD9R6S
https://ibb.co/mFpR6S
https://ibb.co/eiWjt7

They are officially kidding as you see. By the way 10 days passed i still couldnt withdraw my XRP’s worth 100 k Usd.

I messaged with Pavel Lerner (CEO of Exmo) and Amir Najafi ( Head of Business Development at Exmo) too.

https://ibb.co/e0pR6S
https://ibb.co/bOBHD7

But there is no solution although they gave promise to check out problem.

As you see every support team messages come from different people and they always ask same questions although i wrote it many times before as you see.

Now i bet EXMO will ask “what is your ticket number ? “ via here to seem interested for peoples problem . I will write down my ticket number to take this chance from your Hands.369086 is my ticket number. I dont want nonsense dialogs anymore. I want solution .

Hi There,

Our Customer Support is waiting for your response. Please answer on your ticket.


Best Regards,
EXMO Team

[Exmo]

Hi,

Exmo's customer support is catastrophic.
My experience:
- I did a few deposits/withdraw that went very fine
- then an ETH deposit (2 ETHs) never reached my exmo account although the transaction went through and reached Exmo's wallet

It was 15 days ago. I have sent several tickets with all relevant information and proof, I was told to wait, I was told it was transfered to tech team, I was told it would be resolved this week but still nothing and no update. I'm tired.

When Exmo works, it works, but when there is a problem you can't count on their support. You're just there, with your cryptos missing, and you just wait forever. They don't respect their customers, they don't care.

Just in case a miracle happens:
Ticket number: 378444
Tx hash: 0xedffe6085d11445da0d5ff44763d6d6e122a6501ad6255a3e616070554ced26e

Thanks.


Is your issue has been fixed?

[Exmo]

Hi All.

All of your tickets have been forwarded to support service.

Please wait for an answer for those tickets:

238659 / 246460 / 258369  / 288024
392808
393341
392796
369086
308719
378444
334779
317010
348171
346532 / 343453 / 383376 / 372616

Best Regards,
EXMO Team

Dear EXMO Team,

Why my ticket is not with them. Ticket# 349915

Regards,

Hello,
 
Your ticket added as well.

[LiamGallagher]

Hi All.

All of your tickets have been forwarded to support service.

Please wait for an answer for those tickets:

238659 / 246460 / 258369  / 288024
392808
393341
392796
369086
308719
378444
334779
317010
348171
346532 / 343453 / 383376 / 372616

Best Regards,
EXMO Team

Dear EXMO Team,

Why my ticket is not with them. Ticket# 349915

Regards,

Hello,
 
Your ticket added as well.

How about my ticket? #355726

[hgintmark]

Hello, I  hope @Exmo can help me. I sent XRP (twice) to my address in Exmo but until now 5 and 6 days ago and my wallet not receive it. My ticket is (372327)
please help me.

Best Regards,

Dear @Exmo,

Thanks for solving my ticket. All done.

Best regards