LiamGallagher
Newbie
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Merit: 0
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January 24, 2018, 08:05:19 PM |
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Hello,
I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..
Support ticket 341885
Hi There, your issue should to be fixed now Hello. I still didn't get my money.. Could you take another look?
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bessie123
Newbie
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Activity: 9
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January 24, 2018, 08:41:03 PM |
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Hello EXMO support - this post is regarding ticket numbers 345059 and 344976.
This is regarding the following: I withdrew us$ 2.500 from my balance to advcash at approx 18.40 CET tonight (Jan 24th) it then reported a server error.
Now this us$ 2.500 is not in my balance, and not in verifying status. I received no email and it appears nowhere.
It is now over 3 hours ago that this happened and I am starting to get worried.
Where did it go and when will it appear in balance again?
Your help/ reply is much appreciated.
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Latienda
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Activity: 29
Merit: 0
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January 24, 2018, 09:40:47 PM |
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Hi, i opened ticket 345212.
I have already submited all required documents, why my account still not verified. why this takes so long time??
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NaN77
Newbie
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Activity: 28
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January 25, 2018, 02:44:24 AM |
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It seems that Exmo is reaching a stable level of work, isn't it? Respect to the team.
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petushka
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January 25, 2018, 08:23:34 AM |
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Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 08:49:19 AM |
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Hi, i opened ticket 345212.
I have already submited all required documents, why my account still not verified. why this takes so long time??
Hello Dear Customer, I Have forwarded your issue to support team. Best Regards
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 08:50:48 AM |
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Hello,
I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..
Support ticket 341885
Hi There, your issue should to be fixed now Hello. I still didn't get my money.. Could you take another look? Hi There, What about now?
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 08:51:49 AM |
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Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.
Yes, sure. Our expert will contact you right back.
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 08:52:59 AM |
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Hi, i opened ticket 345212.
I have already submited all required documents, why my account still not verified. why this takes so long time??
Hello There, Our expert will take a look on it and contact you. Best Regards, EXMo Team
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manuuua
Newbie
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Activity: 3
Merit: 0
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January 25, 2018, 09:30:23 AM |
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Dear Exmo,
Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,
Cheers,
Emmanuel
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 09:33:21 AM |
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Dear Exmo,
Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,
Cheers,
Emmanuel
Hi There, We are checking already. Best Regards
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LiamGallagher
Newbie
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Activity: 21
Merit: 0
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January 25, 2018, 10:29:13 AM |
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Hello,
I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..
Support ticket 341885
Hi There, your issue should to be fixed now Hello. I still didn't get my money.. Could you take another look? Hi There, What about now? Hi again, No, I still didn't receive anything..
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H.M.
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Activity: 10
Merit: 0
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January 25, 2018, 12:03:05 PM |
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Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.
Regards Henryk M.
Hi, In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me Regards Henryk M.
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notdaone
Newbie
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Activity: 5
Merit: 0
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January 25, 2018, 12:08:08 PM |
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Hello EXMO!
Can you please check ticket 346266!
I have sent XRP to my account and it is not showing on my balance. As I know XRP transactions should be instant... What is the delay there?
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ascensive
Newbie
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Activity: 3
Merit: 0
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January 25, 2018, 12:11:11 PM |
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Hello! Really hope you can help me. I have some trouble with access to my account. Always when i want to login, there is a message : wrong login/passwors. I suppose, when i registred first time, i made a mistake in email field, mixed some letters. My account is verified with two factor authentication, also i remember the password definitely. Also, I can show you my last transactions. Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply. Ticket #314943
Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427.
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 12:14:38 PM |
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Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.
Regards Henryk M.
Hi, In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me Regards Henryk M. Hi There, Checking your ticket
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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January 25, 2018, 12:14:57 PM |
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Hello EXMO!
Can you please check ticket 346266!
I have sent XRP to my account and it is not showing on my balance. As I know XRP transactions should be instant... What is the delay there?
Hello, we are checking.
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Exmo (OP)
Legendary
Offline
Activity: 1222
Merit: 1003
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January 25, 2018, 12:16:28 PM |
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Hello! Really hope you can help me. I have some trouble with access to my account. Always when i want to login, there is a message : wrong login/passwors. I suppose, when i registred first time, i made a mistake in email field, mixed some letters. My account is verified with two factor authentication, also i remember the password definitely. Also, I can show you my last transactions. Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply. Ticket #314943
Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427. Sure, we are checking
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Johny8469
Newbie
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Activity: 18
Merit: 0
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January 25, 2018, 01:30:49 PM |
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I have a question. Why rates are higher on EXMO? And what makes everyone register themselves on EXMO? I think I missed something.
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ascensive
Newbie
Offline
Activity: 3
Merit: 0
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January 25, 2018, 01:32:58 PM |
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Hello! Really hope you can help me. I have some trouble with access to my account. Always when i want to login, there is a message : wrong login/passwors. I suppose, when i registred first time, i made a mistake in email field, mixed some letters. My account is verified with two factor authentication, also i remember the password definitely. Also, I can show you my last transactions. Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply. Ticket #314943
Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427. Sure, we are checking Hi, problem has been solved successfuly. Thanks
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