-

[seedtrue]

That is just the account creation fee. It shows on every account.

[Sy]

DECENT is turning out to be worst launch ever, tried freaking everything but every-time getting a wrong recovery error from decengo

[gorokill]

That is just the account creation fee. It shows on every account.

I think bounty newsletter 

[TomcioxPL]

The most important question - What to do with "User not found"? Do we wait until you do something about it?

Hi.
I seems to me they sorted this problem out. A couple of minutes ago I could log in into decentgo with my reclaim credentials. There is no need to create a new account. Thx Decent-team. It works as you told, unfortunately with a delay of a couple of hours. But I do not care about that after months of waiting.

Balance is still 0, but it will be transfered automatically within the next 7 days, I was told by a Decent team member. No need to claim them.
Mining is not possible, as long as the balance is 0.

Regards,
Janus

Yes, now my decentgo ready. There is no longer - "user not found".
Just like everyone else i have 0 DCT Balance.

[DECENTdan]

For ICO Participants:  Q: I have already reclaimed my account and I have recovery phrase. Unfortunately, I cannot log-in to DECENT GO. I have received info that "User not found". What should I do? Why is there this issue?”

This issue is being resolved. You should be able to now "Log In" with the credentials from the ICO Reclaim Portal. 

In case you created a "new account" with the same Email as your ICO Reclaim, This is also OK, just wait for further information which will come soon.

We appreciate your patience!

[dzarmush]

1. Unsuccessful login attempt + no other action done
You have successfully completed the ICO Reclaim process
Error message was displayed when trying to login on DECENT GO
No other action taken (you did not create a new account and password)
Please repeat the login with credentials created in the ICO Reclaim Portal

2. Unsuccessful login attempt + new account created
You have successfully completed the ICO Reclaim process
Error message was displayed when trying to login on DECENT GO
You have created a new account on DECENT GO (with a new password and new recovery phrase)
Please use the new account and recovery phrase for any future login on DECENT GO (no need to save the originally created credentials)

[DECENT]

Dear ICO participants,
 
We apologize for the technical issues with login on DECENT GO that appeared yesterday after the launch. The problem was detected and solved. Please carefully read the information below:
 
1. Unsuccessful login attempt + no other action done
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- No other action taken (you did not create a new account and password)
- Please repeat the login with credentials created in the ICO Reclaim Portal
 
2. Unsuccessful login attempt + new account created
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- You have created a new account on DECENT GO (with a new password and new recovery phrase)
- Please use the new account and recovery phrase for any future login on DECENT GO (no need to save the originally created credentials)
 
In case you experience any other technical issue, please submit a new ticket, so we will be able to check your account.

[andme]

Can't receive reclaim email... Stuck at step 1.

I had the same problem. The answer is in the length of the password.

...the password is not synced with the previous ico.decent.ch due to security reasons. So whatever password you enter is ok. I see the issue with number of characters. We allow only 50 characters. So that's why your new password did not work.

[cenqiaougubz085]

i do not participate in DECENT ICO, how many coins do i need to become a seeder and where can i buy the DCTcoin

[D3m0nKinGx]

Code:

2507182ms th_a       application.cpp:531           handle_block         ] Error when pushing block:
10 assert_exception: Assert Exception
item->num > std::max<int64_t>( 0, int64_t(_head->num) - (_max_size) ): attempting to push a block that is too old
    {"item->num":6618,"head":7300,"max_size":9}
    th_a  fork_database.cpp:80 _push_block

    {"new_block":{"previous":"000019d92272715cc4e21633d2404f19964f9e5e","timestamp":"2017-06-30T19:14:55","miner":"1.4.5","transaction_merkle_root":"0000000000000000000000000000000000000000","extensions":[],"miner_signature":"1f17be68e056374836040250639e5a2bfdbe1ee0b32d0ab2c6e8c20186fea11df6106e0ae7801f55185e3b93aa651e70c269fc185479f3d3e8fc240a1f521f33ad","transactions":[]}}
    th_a  db_block.cpp:232 _push_block
2507184ms th_a       application.cpp:531           handle_block         ] Error when pushing block:
10 assert_exception: Assert Exception
item->num > std::max<int64_t>( 0, int64_t(_head->num) - (_max_size) ): attempting to push a block that is too old
    {"item->num":6619,"head":7300,"max_size":9}
    th_a  fork_database.cpp:80 _push_block

    {"new_block":{"previous":"000019daf00ad775dc0d122874b0595819dffcef","timestamp":"2017-06-30T19:15:00","miner":"1.4.3","transaction_merkle_root":"0000000000000000000000000000000000000000","extensions":[],"miner_signature":"1f4f445cb1404a99a3a370109ade0efb809c08f11ccea17c1aafa3608295e5cd335f61e6919c2ad206df2718bc7efa5727f66ba248e785f03191c470b33f135d71","transactions":[]}}
    th_a  db_block.cpp:232 _push_block
2507205ms th_a       application.cpp:531           handle_block         ] Error when pushing block:
10 assert_exception: Assert Exception
item->num > std::max<int64_t>( 0, int64_t(_head->num) - (_max_size) ): attempting to push a block that is too old
    {"item->num":6620,"head":7300,"max_size":9}
    th_a  fork_database.cpp:80 _push_block

    {"new_block":{"previous":"000019dbdfdc8fcb1f234c7cf448611b1078d42e","timestamp":"2017-06-30T19:15:05","miner":"1.4.4","transaction_merkle_root":"0000000000000000000000000000000000000000","extensions":[],"miner_signature":"204b5ee98c52c1348f1f267344be1b18c6a798cf0e746a079c40c5bad39402ff7e7eaf1ac1b236f437991f50870a825caa597750a667a3776dd9169bbb437afa48","transactions":[]}}
    th_a  db_block.cpp:232 _push_block

not sure what is going on here, is it similar to an orphan?

[timvim]

you can access ico reclaim because it is not on blockchain. But DGO is on blockchain so everything created there is permanent. So we can and we will distribute your tokens based on your email match between icoreclaim and go, but as you are not able to login on go, it is pretty much lost for you.


Sincerely,
Martin Smolka

According to Decent team, my investment is now lost forever. Still having slight hope they are able to sort this problem out...

[Mr.Ease]

Calm down folks, everything's fine

It's BCT on launch day... all hell everytime...

The broke people mad because they told there girlfriends they will have money once decent launches. Now they have to wait for the coins, and have to wait to go on the date= girlfriends pissed.

I get it, you expected launch to be clean and smooth. You would get your coins instantly and transfer and sell for $5 a piece making thousands...
But today your still broke
And now mad...

I hate launch day. I'm not even going to bother claiming coins yet until the chaos is over and I'm 100% confident in the process.
I hope all you angry pathetic trolls loose your tokens somehow.

[Badman0316]

Dear ICO participants,
 
We apologize for the technical issues with login on DECENT GO that appeared yesterday after the launch. The problem was detected and solved. Please carefully read the information below:
 
1. Unsuccessful login attempt + no other action done
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- No other action taken (you did not create a new account and password)
- Please repeat the login with credentials created in the ICO Reclaim Portal
 
2. Unsuccessful login attempt + new account created
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- You have created a new account on DECENT GO (with a new password and new recovery phrase)
- Please use the new account and recovery phrase for any future login on DECENT GO (no need to save the originally created credentials)
 
In case you experience any other technical issue, please submit a new ticket, so we will be able to check your account.

It means i just keep decentgo recovery phrase and wait to get token?

[timvim]

you can access ico reclaim because it is not on blockchain. But DGO is on blockchain so everything created there is permanent. So we can and we will distribute your tokens based on your email match between icoreclaim and go, but as you are not able to login on go, it is pretty much lost for you.


Sincerely,
Martin Smolka

According to Decent team, my investment is now lost forever. Still having slight hope they are able to sort this problem out...

this has to be discussed with our CEO Matej Michalko. We have for now 3 situations likes yours. But we can start investigation and 1:1 process after majority of ICO participants will get their tokens in usual way.

Let me know if it works for you.

Sincerely,
Martin Smolka

Decent team got back to me again and I am a bit reassured that they will be able to solve this so that I and the other two having this issue can get access to our investments A sign of service mindedness from the support team. Will keep you guys updated when this is solved. I hope they are not just stalling during the launch.

[adamvp]

I was able to log in to decentgo.com with my Icoreclaim portal credentials, but my balance is still 0
and transactions are loading and loading..
Should I wait now?


To the generation of recovery phrase, I have same for both accounts,

[szafa]

I have success login but 0 decent in account.

[dzarmush]

I have success login but 0 decent in account.

me too

and about 100% others
just wait for the distribution

[dzarmush]

@DECENT

Do you guys know when are going to start distribution? Later today o next week?

[Spratan]

7 days

[sartech]

Dear ICO participants,
 
We apologize for the technical issues with login on DECENT GO that appeared yesterday after the launch. The problem was detected and solved. Please carefully read the information below:
 
1. Unsuccessful login attempt + no other action done
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- No other action taken (you did not create a new account and password)
- Please repeat the login with credentials created in the ICO Reclaim Portal
 
2. Unsuccessful login attempt + new account created
 
- You have successfully completed the ICO Reclaim process
- Error message was displayed when trying to login on DECENT GO
- You have created a new account on DECENT GO (with a new password and new recovery phrase)
- Please use the new account and recovery phrase for any future login on DECENT GO (no need to save the originally created credentials)
 
In case you experience any other technical issue, please submit a new ticket, so we will be able to check your account.

i still get an error even if i can login on  ICO Reclaim website...
my error is :  Please, visit https://icoreclaim.decentgo.com first to reclaim your DCT balance