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Tinua
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January 08, 2013, 07:57:21 PM |
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If it is not marked as an engineering sample or demo, you can have great problems on custom because of the missing CE mark!
Or i'm wrong?
there have been a few people in EU that have still bought FPGA's from this company. How have these done this? Perhaps they should share their experiences with this deals (shipping, custom, invoice etc.)... The FPGAs were a PCB with chip! The Avalons come as a stand-aloneminer in a large sealed enclosure! Thus this, it is a finished unit and may need to meet CE policies for EU! But, i'm not expert in this! |
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dust
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January 08, 2013, 08:25:48 PM
Last edit: January 08, 2013, 10:15:24 PM by dust |
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3. It is extremely important for our existing customer to verify that your Order's Address, Name and such shipping information is correct. In addition if your Order is still not marketed as "Completed" on our site please get in touch with me immediately, failure to do this will delay your shipping.
I checked my account and my order was listed as "cancelled", despite having paid for it immediately after ordering in September. I looks like I failed to confirm my order. I have created a support ticket (#25). <panic>EDIT: Re-reading this thread, it looks like I may be screwed. I really hope I don't get kicked out of the first batch due to not wading through a troll-filled thread enough to realize that not responding to email = spot given up. Here was the email: Your order # 2000001XX has been updated to Pending. You can check the status of your order by logging into your account. Can you provide the Bitcoin Order ID as well as the Bitcoin Address of payment so I may confirm this order? If you have any questions, please feel free to contact us at info@avalon-asic.comI logged into my account, saw the status as pending and the correct payment address listed and with coins received, then took no action. I must have felt that the bitcoin order ID and address already being in Avalons system and paid for did not require me to provide additional information (as in, I had "confirmed" it was correct). I unfortunately was never told specifically my order would be CANCELLED if this was not done and no coins were ever sent back to me. I hope this gets resolved. This + the bASIC delay has made today a pretty bad day  </panic> |
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BitSyncom (OP)
Sr. Member
 Offline
Activity: 336
Merit: 251
Avalon ASIC Team
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January 09, 2013, 06:30:15 AM |
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@dust
if you recall there some server problem when the site first launched, please send me a email/PM with your bitcoin order ID and payment address so I may manually check aganist the system.
The system was automatically set orders to cancel if they have not been paid, and since due to server errors some order which got paid never got the call back to mark them as completed thus were in turn canceled.
No worries though, we keep all the records so we can double check aganist this.
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klondike_bar
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Merit: 1005
ASIC Wannabe
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January 10, 2013, 10:41:03 PM |
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Still on track for the 20th?
I assume this will be when pre-orders go out (or start to). When will general sales start?
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Bogart
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Activity: 966
Merit: 1000
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January 10, 2013, 10:57:19 PM |
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When will general sales start?
I do believe that no more are planned to be produced (or even available to pre-order I think) until after the Chinese New Year. |
"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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jiangchun
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January 11, 2013, 02:07:04 AM |
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When will general sales start?
I do believe that no more are planned to be produced (or even available to pre-order I think) until after the Chinese New Year. the CNY is 2.10 ,so the chinese worker not work and go home 2.5-2.25. |
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dust
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January 12, 2013, 05:43:32 AM |
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@dust
if you recall there some server problem when the site first launched, please send me a email/PM with your bitcoin order ID and payment address so I may manually check aganist the system.
The system was automatically set orders to cancel if they have not been paid, and since due to server errors some order which got paid never got the call back to mark them as completed thus were in turn canceled.
No worries though, we keep all the records so we can double check aganist this.
Any update on this? I sent a PM within 15 minutes of your reply and have received no response or update to my ticket I'm sure the team is busy  |
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Bogart
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January 12, 2013, 05:47:41 AM
Last edit: January 12, 2013, 12:54:19 PM by Bogart |
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Will tracking numbers be shown on the website order status page or be emailed to customers when they ship?
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"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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cedivad
Legendary
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Activity: 1176
Merit: 1001
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January 12, 2013, 05:53:45 AM |
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Anyway... Not to break the Avalon's Gold Eggs... But where is the prototype scheduled to be released on video 20 days ago? 20 - 10 days of "possible delay" = 10 days without our video!  |
My anger against what is wrong in the Bitcoin community is productive: Bitcointa.lk - Replace "Bitcointalk.org" with "Bitcointa.lk" in this url to see how this page looks like on a proper forum (Announcement Thread)Hashfast.org - Wiki for screwed customers |
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server
Legendary
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1 BTC =1 BTC
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January 12, 2013, 12:28:38 PM
Last edit: January 12, 2013, 04:26:00 PM by server |
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@dust
if you recall there some server problem when the site first launched, please send me a email/PM with your bitcoin order ID and payment address so I may manually check aganist the system.
The system was automatically set orders to cancel if they have not been paid, and since due to server errors some order which got paid never got the call back to mark them as completed thus were in turn canceled.
No worries though, we keep all the records so we can double check aganist this.
Any update on this? I sent a PM within 15 minutes of your reply and have received no response or update to my ticket I'm sure the team is busy +1 Why no pm and no answers Yifu ? Some of us are worried about this and you asked us to respond a.s.a.p....
3. It is extremely important for our existing customer to verify that your Order's Address, Name and such shipping information is correct. In addition if your Order is still not marketed as "Completed" on our site please get in touch with me immediately, failure to do this will delay your shipping.
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BitSyncom (OP)
Sr. Member
Offline
Activity: 336
Merit: 251
Avalon ASIC Team
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January 12, 2013, 04:24:33 PM |
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It will cause delay once we start shipping, it was pretty much a heads up before the 20th. I'll get to you guys early next week. I simply haven't gotten around to double check yet due to being swarmed.
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server
Legendary
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Activity: 892
Merit: 1002
1 BTC =1 BTC
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January 12, 2013, 04:26:58 PM |
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It will cause delay once we start shipping, it was pretty much a heads up before the 20th. I'll get to you guys early next week. I simply haven't gotten around to double check yet due to being swarmed.
Ok, clear, thanks and good luck |
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Bogart
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Merit: 1000
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January 12, 2013, 04:32:15 PM |
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Will tracking numbers be shown on the website order status page or be emailed to customers when they ship?
Well I hope so. The day it's to arrive I plan to take off from work to receive it in case it requires a signature. |
"All safe deposit boxes in banks or financial institutions have been sealed... and may only be opened in the presence of an agent of the I.R.S." - President F.D. Roosevelt, 1933
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BitSyncom (OP)
Sr. Member
Offline
Activity: 336
Merit: 251
Avalon ASIC Team
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January 12, 2013, 04:33:43 PM |
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Will tracking numbers be shown on the website order status page or be emailed to customers when they ship?
Well I hope so. The day it's to arrive I plan to take off from work to receive it in case it requires a signature. Yes of course, it'll be updated both on the site as well as emailed to you. |
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loshia
Legendary
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Activity: 1610
Merit: 1000
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January 12, 2013, 07:11:50 PM |
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BitSyncom,
It is very important for me to sort out the invoicing in advance before shipment happens. I mailed you twice and opened a ticket and still no response. Please reply me when you can.
10X
Best
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thorvald
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January 12, 2013, 10:31:17 PM |
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BitSyncom,
It is very important for me to sort out the invoicing in advance before shipment happens. I mailed you twice and opened a ticket and still no response. Please reply me when you can.
10X
Best
Maybe the Billing Agreements can be used for this in the account . I`m checking every day for the news/response/tiket. Regards Thorvald |
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Dhomochevsky
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January 13, 2013, 02:22:41 PM |
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The address we should send questions (and shipping detail confirmations) to is "info[at]avalon-asic.com" , is that right?
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server
Legendary
Offline
Activity: 892
Merit: 1002
1 BTC =1 BTC
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January 13, 2013, 03:26:53 PM |
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If it is not marked as an engineering sample or demo, you can have great problems on custom because of the missing CE mark!
Or i'm wrong?
there have been a few people in EU that have still bought FPGA's from this company. How have these done this? Perhaps they should share their experiences with this deals (shipping, custom, invoice etc.)... I'm from Europe and I ordered several times boards from NGZ. I never experienced any problems. The first time I received the package after 9 days. The second and third time it was 20 days. I trust NGZ and I think he knows what's best when it comes to shipping his products to the different parts of the world. So for what it's worth.. only the best experiences on my part. |
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loshia
Legendary
Offline
Activity: 1610
Merit: 1000
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January 13, 2013, 03:35:11 PM |
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I'm from Europe and I ordered several times boards from NGZ. I never experienced any problems. The first time I received the package after 9 days. The second and third time it was 20 days. I trust NGZ and I think he knows what's best when it comes to shipping his products to the different parts of the world. So for what it's worth.. only the best experiences on my part. +1 I am very happy with NGZ as well. But this time he will not be involved in shipping invoices and so on.... BitSyncom will take care of that and he is our contact person. |
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