[BTC-TC] Virtual Community Exchange [CLOSED]

[drawingthesun]

I have made a withdrawal and after a few hours it confirmed (manual withdrawal)

Transferred: 24.21012899 BTC
Payment Address: 1MbRdc96PcqQ8s3vBuzzKDuFo7rDJPNPoH
Transaction ID: 5ba1d05f160e2df17048527d07148210e30f6f41184b94abbe17148bbbe89dcb
Site Fee: 0 BTC
bitcoind Fee: 0 BTC

Except nothing has arrived.

You can check the address, no recent transactions.

[Ozymandias]

I have made a withdrawal and after a few hours it confirmed (manual withdrawal)

Transferred: 24.21012899 BTC
Payment Address: 1MbRdc96PcqQ8s3vBuzzKDuFo7rDJPNPoH
Transaction ID: 5ba1d05f160e2df17048527d07148210e30f6f41184b94abbe17148bbbe89dcb
Site Fee: 0 BTC
bitcoind Fee: 0 BTC

Except nothing has arrived.

You can check the address, no recent transactions.

I just had the same issue, I contacted support. Now waiting to see what happens.

[vesper39]

^ Same thing with me. I withdrew a large amount of BTC that required manual processing.

I got the process complete email and the btc are gone from btct wallet, but nothing on blockchain has appeared yet. Hopefully it gets resolved soon.

[qqq1q1q1q]

I have made a withdrawal and after a few hours it confirmed (manual withdrawal)

Transferred: 24.21012899 BTC
Payment Address: 1MbRdc96PcqQ8s3vBuzzKDuFo7rDJPNPoH
Transaction ID: 5ba1d05f160e2df17048527d07148210e30f6f41184b94abbe17148bbbe89dcb
Site Fee: 0 BTC
bitcoind Fee: 0 BTC

Except nothing has arrived.

You can check the address, no recent transactions.

I just had the same issue, I contacted support. Now waiting to see what happens.

The same with me.
Transferred: 66 BTC
Payment Address: 1Lrr4efitdydoqTZnxZwhF5BaovFhgWRVz
Transaction ID: e360accd9fb2b7231e891eab19eb6dc2aba4bd07f28eee68c208bf37e48ecf86

[drawingthesun]

Why are emails being sent out saying that the manual withdraw has been done when nothing has been done?

[burnside]

We had an issue with our bitcoind not being able to reach it's trusted peer.  It should be back now.  This is the second time in the last couple of days this has happened, so I have added a couple more to the trusted peer list.

Cheers.

[drawingthesun]

We had an issue with our bitcoind not being able to reach it's trusted peer.  It should be back now.  This is the second time in the last couple of days this has happened, so I have added a couple more to the trusted peer list.

Cheers.

Are you releasing the funds back into our wallets or just pushing those transactions out?

[burnside]

Hey burnside, I requested a pin reset 30 days and ~10-15minutes ago. On my portfolio page there is the following message: "There is a pending PIN RESET request on this account. It will be processed in approximately Expired. If you did not request this reset, your email account is compromised!" but no email or option to actually reset the pin. What should I do?

These were getting held up with a bug in the script, sorry about that.  I think I got it worked out.

We had an issue with our bitcoind not being able to reach it's trusted peer.  It should be back now.  This is the second time in the last couple of days this has happened, so I have added a couple more to the trusted peer list.

Cheers.

Are you releasing the funds back into our wallets or just pushing those transactions out?

They went out after I changed the config and restarted the bitcoind process.

Cheers.

[drawingthesun]

They went out after I changed the config and restarted the bitcoind process.

Cheers.

Could please check both my accounts for withdrawals?

drawingthesun2 and drawingthesun3

The transactions still have not shown up on the blockchain.

[pascal257]

Hey burnside, I requested a pin reset 30 days and ~10-15minutes ago. On my portfolio page there is the following message: "There is a pending PIN RESET request on this account. It will be processed in approximately Expired. If you did not request this reset, your email account is compromised!" but no email or option to actually reset the pin. What should I do?

These were getting held up with a bug in the script, sorry about that.  I think I got it worked out.

Still haven't received a mail and account is still locked.

Edit: Thanks

[Ozymandias]

I had my withdrawal pushed and it is now safely in my wallet AND my I got my pin reset email. Thanks burnside!

[aoshea]

I am getting this error when trying to log in:
"Access temporarily denied."

Not sure why, I don't think there would be any sort of problem with my account.

[burnside]

I am getting this error when trying to log in:
"Access temporarily denied."

Not sure why, I don't think there would be any sort of problem with my account.

Either someone has been trying to log in as you and has failed a bunch, or you triggered a DDoS protection mechanism.  Both cases clear themselves out eventually, the latter much quicker than the former.

Cheers.

[aoshea]

Must have been DDOS protection it worked fine an hour later when I tried again.

[lordzpipo]

I am sorry, I got a problem
i request for reset my google authenticator for few week ago
but until now still not yet process my case, can i ask here?
thanks for your forgive

[burnside]

I am sorry, I got a problem
i request for reset my google authenticator for few week ago
but until now still not yet process my case, can i ask here?
thanks for your forgive

On the top of the portfolio page you should be able to see the status of your request, assuming the request was validated via the email validation process.

Cheers.

[HuLaN]

Memcached can work wonders.

Trust me, 90% of the site content is in memcached.  Remember GLBSE?  That's what a site like this is like without memcached.   

You cannot use memcached for authoritative data though.  IE, you can't use it anywhere in the trade process or with trade data because you have to be prepared for the possibility of server crash or memcached crash or memcached purge at any time.

The biggest slowdown right now is that we're double-tracking account balances while we try to implement new balance tracking.  We started a year ago using bitcoind to track accounts and balances, but as the db grew, it got really slow, so we're transitioning now to using an SQL server for the account balances.  That transition has been slow, as we've been trying to be extremely careful to make certain that the account balances match up between the two systems.  (and occasionally, due to things we're trying to work out, they do not...)

So the bitcoind wallet balances are still considered the authority, and we're working out the kinks in the new system so that we can make the SQL server the authority and retire bitcoind.

I hope that makes sense. 

Cheers.

Can you give us an rough estimate on when the transition to SQL server will happen? Is it weeks or months away?

[burnside]

Memcached can work wonders.

Trust me, 90% of the site content is in memcached.  Remember GLBSE?  That's what a site like this is like without memcached.   

You cannot use memcached for authoritative data though.  IE, you can't use it anywhere in the trade process or with trade data because you have to be prepared for the possibility of server crash or memcached crash or memcached purge at any time.

The biggest slowdown right now is that we're double-tracking account balances while we try to implement new balance tracking.  We started a year ago using bitcoind to track accounts and balances, but as the db grew, it got really slow, so we're transitioning now to using an SQL server for the account balances.  That transition has been slow, as we've been trying to be extremely careful to make certain that the account balances match up between the two systems.  (and occasionally, due to things we're trying to work out, they do not...)

So the bitcoind wallet balances are still considered the authority, and we're working out the kinks in the new system so that we can make the SQL server the authority and retire bitcoind.

I hope that makes sense. 

Cheers.

Can you give us an rough estimate on when the transition to SQL server will happen? Is it weeks or months away?

Weeks.  Now that the deadlock bug is fixed it is a slightly lower priority and a few other things have come up that need addressed first.

Cheers.

[Rannasha]

Can I transfer my bitcoins to btc-tc directly from Virwox (exchange) or am I required to use a wallet I own?
Thanks in advance.

BTC-TC states that transfers from an addresses that you can't control are not supported, but I assume that this is primarily to cover their bases in case a transfer is not properly credited (with a regular wallet, you can prove you sent coins, with a transfer from an exchange you can't).

But I've deposited coins directly from an exchange without any issues. Nothing about a bitcoin transaction shows that it originated from another web-service rather than a personal wallet.

[Carnth]

Can I transfer my bitcoins to btc-tc directly from Virwox (exchange) or am I required to use a wallet I own?
Thanks in advance.

Like Rannasha said, it's OK to deposit coins from where ever to your btct.co deposit address.

Problems occur when you use btct.co to directly pay another service... such as if you play a dice game.
Because btct.co withdraws come from a different address than your deposit address, these dice games will payback to the that address instead of your deposit address.
Btct.co policy says that it gets to keep these payments.

To sum up (tl;dr):

Deposits: can be made from anywhere.

Withdraws: to your own wallet first... then use your coin how you please.