🌟🎲🌟 MoneyPot.com

[hillsta89]

They've been commenting here. The reason we haven't gotten 'updates' or 'ETAs' is because they just don't know, or they think they know, but they thought they knew before but were wrong, so what is not to say they are wrong again? So likely if they are confident on an ETA they will say so. Otherwise they will just tell us when it is fixed. That is the nature of troubleshooting/fixing software issues like this. Be patient ... find something else to do with your time other than whining here because the grownups in the room don't need to hear it.

Ok, now I'm getting a bit disappointed in the community.

I know they have been commenting here, but not much, and without any good story of what is going on.

When they do a maintenance where they go to a different server, they should have thought about a way to go back in case shit hits the fan.

The last part of your post cuts no ice. A lot of people have money stuck in MP, and I guess it's no problem if they have to wait a day or two. But if you have a website with a lot of users that trust you with their money, a little bit more transparency isn't too much to ask.

+2


Wouldn't keeping customers informed and feeling more in the loop just be a simple part of the whole process tho? Other than that still confident time will show an update

[ranlo]

They've been commenting here. The reason we haven't gotten 'updates' or 'ETAs' is because they just don't know, or they think they know, but they thought they knew before but were wrong, so what is not to say they are wrong again? So likely if they are confident on an ETA they will say so. Otherwise they will just tell us when it is fixed. That is the nature of troubleshooting/fixing software issues like this. Be patient ... find something else to do with your time other than whining here because the grownups in the room don't need to hear it.

Ok, now I'm getting a bit disappointed in the community.

I know they have been commenting here, but not much, and without any good story of what is going on.

When they do a maintenance where they go to a different server, they should have thought about a way to go back in case shit hits the fan.

The last part of your post cuts no ice. A lot of people have money stuck in MP, and I guess it's no problem if they have to wait a day or two. But if you have a website with a lot of users that trust you with their money, a little bit more transparency isn't too much to ask.

+2


Wouldn't keeping customers informed and feeling more in the loop just be a simple part of the whole process tho? Other than that still confident time will show an update

I've updated the community with everything I know at this point. I want the issue fixed as much as anyone else.

[ThisSucks]

I sent a pm and an email yo you guys. No response yet. :/

[powrslave]

Change the message to DO NOT Deposit, not "may be delayed"

[ranlo]

Change the message to DO NOT Deposit, not "may be delayed"

New banner has been set.

[Erza]

I saw you guys can already played at bit-exo but why jackpotracer still got some problems, can't even chat and their bot keeps on dying. Any issue from moneypot or directly from jackpotracer site?

[gamblingbad]

If anyone want deposit can send it to me and i tip on bit-exo. Just pm in the chat

[Valzador]

If anyone want deposit can send it to me and i tip on bit-exo. Just pm in the chat

Are you doing a 1:1 Exchange rate?

[gamblingbad]

If anyone want deposit can send it to me and i tip on bit-exo. Just pm in the chat

Are you doing a 1:1 Exchange rate?

Yes

[JackpotRacer]

I saw you guys can already played at bit-exo but why jackpotracer still got some problems, can't even chat and their bot keeps on dying. Any issue from moneypot or directly from jackpotracer site?

Hello Erza

thank you for the question

it is a MP problem and not a JackpotRacer problem. socket pot is not working and chat works on most MP apps with socket pot and that means that all MP apps have a problem with chat and all bets are not updating life and only after refresh. bit exo and BB have their own chat server and that is the reason that their chat is working.

we received many PMs from user asking when we will be up and running. we are asking in slack when socket pot will be up but we don't get any answer.

Erza you and our other users know that we need the chat because we give our Daily Promo twice a day.

we would appreciate any answer when socket pot will be back to normal

[Trade_BTC]

This site just credited my account and gave me a big compensation for my wait I retract my previous post you guys are the best.

[yahoo62278]

I have been waiting awhile myself on a deposit to be credited and i wanna ask is there a better way to handle this? I rarely login to MP dashboard and im sure im not the only 1 who doesnt. I just go directly to the site i wish to gamble on.

If i hadnt noticed i had 2k bits in my account i woulda never looked at the history on my MP acct n seen the message about do not deposit. Of course i had already deposited so i was screwed.

Maybe instead of expecting users to read this thread or read the dashboard deposits can be shut down across MP? Im asking, not demanding. Theres gotta be a solution that will keep a user frommaking a deposit if this happens again

[hillsta89]

Absolute legend, seems a fair amount of bad timing and am also sorry to hear about your lose.

I see one's atleast confirmed and happy - So we know your hard at it, Thankyou!! 

[hua_hui]

Hey guys.

I just got back from my personal leave.

I usually handle support issues, but I had a death in the family and have been occupied all week as the hosting family. 

I'm getting caught up on everything now and will release a more formal statement later, but first, I can tell you these things:

All funds are safe.

All deposits will be credited (I will see to it that it will all be handled today).

I will be contacting every single person that has reached out to us over the last few days.

We will find a way to make this right and will graciously credit our players once this is all patched up.

I will be on pretty much 20 hours of the day working on this.

Sorry to hear that. Really appreciative that you are still doing so much for us in the midst of your personal matter. I really impressed by this group of new owners of MP. Keep it up.

[jayce]

Hi Dogedigital, just looked my mp account and seems my deposit issue has been solved even though you did it manually. And seems the amount you sent was bit higher than my deposit, I guess its the compensation you gave for us. If so, thank you Dogedigital and mp! Good job guys

[ThisSucks]

I am also satisfied with the resolution. Thanks, guys!

[Deuceisgood]

Thanks DogeDigital.

I had a 5.72 mbtc deposit that went awol for a few days, though I knew it was always secure, just not accounted for. Today I see Doge-D deposited a round 10 mbtc, so thanks for that. In the end I don't really care about the dust, just want my old MP back!  :-) I've got more play-funds to deposit when all is ready.

[ONM]

Those that have gotten their deposits pushed, would you mind sharing when you attempted your deposit?  I've been waiting 4 days on my deposit and haven't gotten it yet, so I'm curious if they are working chronologically or by size or what.

Also interesting to note that I've been waiting 2 days on a response to my PM from AcoinL.L.C...which amusingly enough was me asking him how to check open tickets on moneypot since he PM'ed me saying that I should check my support ticket for a response to my deposit issue.  I still can't figure out how to check that if anyone can assist with that.  Thanks!

[ipraerie]

i got my deposit already thanks to doogie. but the problem now is withdrawal . i cant withdraw my funds. (

[Deuceisgood]

Those that have gotten their deposits pushed, would you mind sharing when you attempted your deposit?  I've been waiting 4 days on my deposit and haven't gotten it yet, so I'm curious if they are working chronologically or by size or what.

Also interesting to note that I've been waiting 2 days on a response to my PM from AcoinL.L.C...which amusingly enough was me asking him how to check open tickets on moneypot since he PM'ed me saying that I should check my support ticket for a response to my deposit issue.  I still can't figure out how to check that if anyone can assist with that.  Thanks!

I can't speak to chronology, but just say that if you send/sent a Moneypot ticket with the details of your pendng deposit, I would expect DogeDigital will address it pretty quickly. I don't think they had very many deposits to address, and he is pretty on the ball. I sent a ticket 1-2 days ago, and found my resolution this morning.