@cryptopay_support what's the process after that? can they be unblocked after passing verification?
Yes, you can unlock your card by providing the valid verification documents, but please be informed that this process could take up to 10 business days.
In order to verify your account, you will need to submit 2 types of documents:
1.) A valid government issued ID - high-quality images of the following documents are acceptable:
• International passport (double page)
• National ID card (both sides)
• Driving license (both sides)
Important: To avoid delays when verifying your account, make sure that your submitted documents are:
• Entirely visible (watermarks are permitted);
• Images of high quality (color images, with resolution of 300dpi or higher);
• Valid ID documents with expiry date clearly visible.
2.) A proof of residency - a high quality scanned images or a direct online extract of the following documents: Bank statement, Utility bill, Tax return, council tax bill, Certificate of residency issued by a government, within the last 3 months and addressed to your name and home address.
We cannot accept mobile phone bill or a credit card statement as proof of residence.
Note: For languages such as that use non-Latin characters, a certified translation of your proof of residence document will greatly speed up processing time.
