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Author Topic: [Avalon Asic] trade-in Thread  (Read 42814 times)
dylan186
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July 13, 2013, 03:56:48 AM
 #341

Has anyone paid to the address listed in their account and gotten confirmation that their payment was received in the store respectively?

I paid, but no confirmation either via e-mail from someone or from the store. It still shows as "trade in on hold".
Why did avalon open online customer service so difficult?It could solve a lot of problems,just like msn,qq etc.
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loshia
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July 13, 2013, 07:08:58 AM
 #342

Patience guy's
We have to wait until they ship them.

Please help the Led Boy aka Bicknellski to make us a nice Christmas led tree and pay WASP membership fee here:
https://bitcointalk.org/index.php?topic=643999.msg7191563#msg7191563
And remember Bicknellski is not collecting money from community;D
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July 13, 2013, 07:48:46 AM
 #343

mmm, that's odd guys, I'm pretty sure rudrigorc and allinvain should have gotten emails, I remember sending about 50% of them before having to run off to another meeting earlier today.

care to check store / emails?

also yes, trade-ins are batch #2 prices, so $1600 at current exchange rate. I think the number used was 17.2-17.4ish

BitSyncom will you please address your Batch 2 Problem Orders Thread
https://bitcointalk.org/index.php?topic=255130

dylan186
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July 13, 2013, 02:09:51 PM
 #344

Keep the post top
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July 13, 2013, 02:10:45 PM
 #345

@Yifu, why did not every trade-in customer receive a mail ?

(Did you do this on purpose or is this because of an error/spamfilter ?)

Maybe we can get some clarity instead of weeks of discussion...
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July 13, 2013, 03:51:41 PM
 #346

This whole situation is realy sad, we was ready for a real biz cooperation with the avalon team, but the whole situation now looks like kiddieswork. Its awesome that they came up with 110nm ASIC, they deserve respect for that, but i dont understand there costumer politics.

Im aware its not realy trade-in related but we like to share our knowledge about 2 nm production: https://devda.ch/content/optical-nanofabrication-2-nm-and-1-nm-pattern-transfer-silicon-wafer

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July 13, 2013, 06:19:14 PM
 #347

@Yifu, why did not every trade-in customer receive a mail ?

(Did you do this on purpose or is this because of an error/spamfilter ?)

Maybe we can get some clarity instead of weeks of discussion...


+1

Still nothing, Apr 23rd, ticket 961
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July 13, 2013, 08:04:01 PM
 #348

I don't know if I should laugh or cry, but one thing is certain; I have never seen anything like it before.
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July 13, 2013, 08:22:26 PM
 #349

"Then stop asking for updates, it’s that simple." - BFL_Josh
Raize
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July 13, 2013, 08:28:57 PM
 #350

I paid, but no confirmation either via e-mail from someone or from the store. It still shows as "trade in on hold".

Thanks allinvain for testing this. Hopefully you'll get a notification soon.

Having a payment address looks promising, I'm just hesitating before sending the BTC because the store listing itself is confusing and I never got a tradein notice to my email address directly. Not sure why my support ticket hasn't been responded to, but it could be just cause it's the weekend.

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July 13, 2013, 09:57:37 PM
 #351

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.

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July 13, 2013, 11:24:09 PM
 #352

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.


I opened a support ticket too. It seemed like a good idea. At the very least they will have a "formal" notification of the problem that we are all experiencing.

If I had to guess I'd say that payments are confirmed manually and they just did not get around to it.


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July 14, 2013, 12:38:24 AM
 #353

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.


I opened a support ticket too. It seemed like a good idea. At the very least they will have a "formal" notification of the problem that we are all experiencing.

If I had to guess I'd say that payments are confirmed manually and they just did not get around to it.



We all sent our hardware to Avalon as demanded on 16. April. Most of us dont have a real contact with the Avalon Team till today. In that package there was our contact data as demanded in the Newsletter.

On 16. April i asked myself, what is so hard to get a list from ngzhang and contact us personaly, but ok probably they ask for proof, so i sended the requested contact data letter with the hardware. I would like to understand what for we had to send it, since we have no contact till today? I had a order listed and on hold in the Avalon store, but it was deleted a month ago as i posted a ticket about it and is unanswered since then (30 Days now).

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July 14, 2013, 12:52:31 AM
 #354

"Then stop asking for updates, it’s that simple." - BFL_Josh
That is maybe simply an excuse for procrastination.
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July 14, 2013, 12:56:00 AM
 #355

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.


I opened a support ticket too. It seemed like a good idea. At the very least they will have a "formal" notification of the problem that we are all experiencing.

If I had to guess I'd say that payments are confirmed manually and they just did not get around to it.



We all sent our hardware to Avalon as demanded on 16. April. Most of us dont have a real contact with the Avalon Team till today. In that package there was our contact data as demanded in the Newsletter.

On 16. April i asked myself, what is so hard to get a list from ngzhang and contact us personaly, but ok probably they ask for proof, so i sended the requested contact data letter with the hardware. I would like to understand what for we had to send it for, since we have no contact till today? I had a order listed and on hold in the Avalon store, but it was deleted a month ago  and every tickets is unanswered since then (30 Days now).

Mr Chen holds a reliable and organized list of everyone that sent machines to him.
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July 14, 2013, 01:17:20 AM
 #356

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.


I opened a support ticket too. It seemed like a good idea. At the very least they will have a "formal" notification of the problem that we are all experiencing.

If I had to guess I'd say that payments are confirmed manually and they just did not get around to it.



We all sent our hardware to Avalon as demanded on 16. April. Most of us dont have a real contact with the Avalon Team till today. In that package there was our contact data as demanded in the Newsletter.

On 16. April i asked myself, what is so hard to get a list from ngzhang and contact us personaly, but ok probably they ask for proof, so i sended the requested contact data letter with the hardware. I would like to understand what for we had to send it for, since we have no contact till today? I had a order listed and on hold in the Avalon store, but it was deleted a month ago  and every tickets is unanswered since then (30 Days now).

Mr Chen holds a reliable and organized list of everyone that sent machines to him.

Please edit the list with this Data:
Sended Trade-In: Tue 16.04.2013    07:52
Swiss Post: RC659890833CH – international shipment (Switzerland → China, People's Republic)
Avalon Support Ticket: 1045
Thank you.

It was 399/499 off per trad-in and 1500 per Avalon, there never was a limit like "you just get the amount of boards you sended us". Since there is no change for trade-ins according to Bitsyncom, i assume it as still valid.

dylan186
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July 14, 2013, 01:29:22 AM
 #357

I also sent payment to the address listed for my order in the store.  I updated the support ticket I have open with the transaction info, I figure that's the best place to keep things documented.


I opened a support ticket too. It seemed like a good idea. At the very least they will have a "formal" notification of the problem that we are all experiencing.

If I had to guess I'd say that payments are confirmed manually and they just did not get around to it.



We all sent our hardware to Avalon as demanded on 16. April. Most of us dont have a real contact with the Avalon Team till today. In that package there was our contact data as demanded in the Newsletter.

On 16. April i asked myself, what is so hard to get a list from ngzhang and contact us personaly, but ok probably they ask for proof, so i sended the requested contact data letter with the hardware. I would like to understand what for we had to send it for, since we have no contact till today? I had a order listed and on hold in the Avalon store, but it was deleted a month ago  and every tickets is unanswered since then (30 Days now).

Mr Chen holds a reliable and organized list of everyone that sent machines to him.
Such a low work efficiency is really difficult to understand.What is the customer perception, only after the know transposition thinking.
5107512
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July 14, 2013, 02:56:46 AM
 #358

I'm pay 17.2for per unit and 4unit68.8 to avalon yes! wait my unit now!
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July 14, 2013, 09:50:19 AM
 #359

I tried to summarize the current situation as described in this thread.

  • Nobody has received a personal email after the latest newsletter. Yifu mentioned that he sent out about 50% thursday night, but nobody so far has indicated that they received it.
    Yifu have not been heard of since that post.
  • He also on the one hand confirmed the Batch #2 pricing but on the other hand for some reason got the price wrong anyway. ($1600 vs. $1500 - rebate) Perhaps a memory lapse. It's hard to remember that far back...
  • Many has had their order page updated with an order "on-hold", and the number of units seem to be mostly correct.
  • The price on the order page says 78 BTC, but some people has a note added on the details page indicating a price 17.4 BTC together with a payment address.

This is what I have gathered from your posts (please correct me if I misunderstood):

Quote
allinvain: order on hold, payment address and price (17.4) on order page, payment made but no confirmation
rudrigor2: order on hold, no payment address
af_newbie: order on hold, no payment address
raize: order on hold, payment address and price (17.4) on order page
greaterninja: nothing (?)
fhh: nothing (?)
dylan186: nothing (?)
ailikum: nothing (?)
Ioshia: ?
server: ?
5107512: payment address and price (17.4) on order page
tucenaber: order on hold, no payment address

af_newbie
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July 14, 2013, 01:17:29 PM
 #360

I got nothing. No email, no order, no response to my Jun 12th ticket #961
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