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Author Topic: [Avalon Asic] trade-in Thread  (Read 42816 times)
gyverlb
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July 17, 2013, 08:11:25 PM
 #421

I opened a ticket and sent an email to info@avalon-asic.com to get an official answer.

Good Luck with that.


That's more or less my thoughts too, they aren't known for their communication skills, are they? I suppose if I don't get an answer this week, I'll send 2 boards blindly and hope for the best.

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greaterninja
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July 17, 2013, 11:02:06 PM
 #422

I opened a ticket and sent an email to info@avalon-asic.com to get an official answer.

Good Luck with that.


That's more or less my thoughts too, they aren't known for their communication skills, are they? I suppose if I don't get an answer this week, I'll send 2 boards blindly and hope for the best.

i think you are way too late for the trade-in.
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July 18, 2013, 01:09:32 PM
 #423

As far as I know the Icarus/Lancelot trade-in program was not officially closed.

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July 18, 2013, 01:53:16 PM
 #424

still nothing
af_newbie
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July 18, 2013, 03:12:17 PM
 #425

still nothing

Looks like they started shipping Apr 15th chips.  So I'd not say it is nothing.

People who requested refunds for batch 3 got "refunded" by changing the order status to "refunded",
and no money was sent to them.  Again, it is not nothing.

Some people in the trade-in group got emails and orders in their accounts, paid, with status changed
to "on hold".  Again, it is not nothing.  Yifu said that trade-ins are 50% processed.  It is not nothing.

Just wait few more weeks or months.  Be patient...

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July 18, 2013, 03:25:52 PM
 #426

My update is:
No response to my support request, and no email. If you view the link in my signature, you'll see the time of verification that they received my Icarus was April 19th, 2013 3:06PM CST.

There is an order in the store for me, and the text of the order on the second page indicates I should send a specified amount of BTC to a specific address. The order price indicates a different amount. Because I have received no email, and partly because others here have paid and gotten no confirmation of shipment of their trade-in, I created a new ticket requesting assistance and clarification on what I should be providing/paying.

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July 18, 2013, 07:15:57 PM
 #427

My update is:
No response to my support request, and no email. If you view the link in my signature, you'll see the time of verification that they received my Icarus was April 19th, 2013 3:06PM CST.

There is an order in the store for me, and the text of the order on the second page indicates I should send a specified amount of BTC to a specific address. The order price indicates a different amount. Because I have received no email, and partly because others here have paid and gotten no confirmation of shipment of their trade-in, I created a new ticket requesting assistance and clarification on what I should be providing/paying.

Dude,
Just pay the bill as we all did. Asking for a support/response will do nothing but just slow your delivery
just my two cents
PS: i paid silently on the same day and my order status is not changing, but i am not making noise just waiting.

Please help the Led Boy aka Bicknellski to make us a nice Christmas led tree and pay WASP membership fee here:
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July 18, 2013, 07:27:39 PM
 #428

my trade-in still has not been added to my store account.  7/18/2013

 Roll Eyes
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July 18, 2013, 10:30:56 PM
 #429

I think personal wellbeing is more important then business dissapointments.

Mafia is in control overthere.

If there are Triad and/or PLA thugs bothering Avalon the Bitcoin Police will make short work of them!



Icoin, please start a Scam Accusation thread, or otherwise escalate our issue as necessary to get Bitcomsyn's attention!


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July 19, 2013, 03:35:02 AM
 #430

Quote
Icoin, please start a Scam Accusation thread, or otherwise escalate our issue as necessary to get Bitcomsyn's attention!
https://bitcointalk.org/index.php?topic=258829.msg2759229#msg2759229

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July 19, 2013, 10:55:00 PM
 #431

Guys I think things should start moving soon. I got notice that my batch3 unit has shipped so I presume that once they take care of batch 3 they will start with the trade-in customers. Shame that trade-in did not receive the priority they were promised, but what can you do; c'est la vie.


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July 19, 2013, 10:57:41 PM
 #432

Guys I think things should start moving soon. I got notice that my batch3 unit has shipped so I presume that once they take care of batch 3 they will start with the trade-in customers. Shame that trade-in did not receive the priority they were promised, but what can you do; c'est la vie.


c'est la vie, eh?  I'm sure many would disagree.
More like bend over.
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July 19, 2013, 11:24:29 PM
 #433

so now trade-in starts after b3 WTF Huh

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July 19, 2013, 11:32:17 PM
 #434

Guys I think things should start moving soon. I got notice that my batch3 unit has shipped so I presume that once they take care of batch 3 they will start with the trade-in customers. Shame that trade-in did not receive the priority they were promised, but what can you do; c'est la vie.


c'est la vie, eh?  I'm sure many would disagree.
More like bend over.

Although I agree with and share your sentiment, my "c'est la vie" remark was meant to refer to the reality that there is nothing we can do about the situation as it is out of our control. We can vent and bitch all we want but that's about it as far as our powers go so far. We can however show our displeasure and vote with our wallets next time around. We have more choices now than we did before.

My hope is that in the interest of public relations the Avalon team do something to quell the anger of their trade-in customers. How can they do this? I leave that up to them, but I can suggest some suggestions:

1) Ship trade-in units at the same time as batch 3 units (least they can do considering the broken promise of preferential treatment for their loyal customers - ie trade in clients)
2) Ship trade-in customers units that are compatible with their proposed 55nm hashing modules so we have an upgrade path without having to buy whole new base units.
3) Process and confirm trade-in customer e-mails and payments faster



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July 20, 2013, 02:12:04 AM
 #435

I still didn't receive my trade-in email ,And it not been added to my store account,too.
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July 20, 2013, 04:43:59 PM
 #436

same here: no mail, no order in my account

now it seems they ship batch 3 and chips before trade-in units  Sad

I'm really disappointed. The trust is gone.
Personally, I'm done with Team Avalon,
if there is not some sort of compensation.

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July 22, 2013, 01:45:02 AM
 #437

no trade-in to my store account yet 7/21/2013
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July 22, 2013, 09:29:07 PM
 #438

mmm, that's odd guys, I'm pretty sure rudrigorc and allinvain should have gotten emails, I remember sending about 50% of them before having to run off to another meeting earlier today.

care to check store / emails?

also yes, trade-ins are batch #2 prices, so $1600 at current exchange rate. I think the number used was 17.2-17.4ish

BitSyncom,

Can you please take a look at ticket #961 created on June 12th, 2013 (support.avalon-asics.com). 
I don't see any orders in my account on store.avalon-asics.com. 
My boards were received by Mr. Chen on Apr. 23rd, 2013.

Thanks,
af_newbie
greaterninja
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July 22, 2013, 11:29:55 PM
 #439

BitSyncom:  please take a look at #1235 and #1351  .  My trade-in orders have not been added to the store as well.
Very Respectfully,
GreaterNinja.
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July 23, 2013, 12:12:06 AM
 #440

hehe...

they dont care....  Cry

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