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Author Topic: ♻️ CRYPTOMIXER.IO — FAST, SECURE and RELIABLE BITCOIN MIXER (Since 2016) ⭐⭐⭐⭐⭐  (Read 43112 times)
gg_cryptomixer
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March 31, 2021, 10:33:49 PM
 #481

I didnt expect it to be so fast but I also got refunded, thank you cryptomixer team big respect to you.
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MiMvictim
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April 01, 2021, 11:35:33 AM
 #482

Got paid a small part still waiting for the remaining btc
Support is kind!
cryptojack34
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April 01, 2021, 07:52:47 PM
Last edit: April 01, 2021, 08:07:40 PM by cryptojack34
 #483

Update on my lost 1.48 BTC ($85,000 USD):

- Admin finally replied to me, said I will be refunded for my losses in a few separate payments between now and the end of May.
- Admin sends me a BTC address to send the refund to and says "Please confirm that this is the correct address to send your refund to".
- I have never seen the address he sent me, nor did I previously send him ANY BTC address to send my refund to, and it is not my BTC wallet. I reply and tell him don't send the refund there, and give him another address that IS mine to send the refund to.
- A few days later (today) I get another message saying that they have sent the first payment for my refund. I check the transaction, and see that they sent $30,000 to the address that they had given me before, even though I had told them NOT to send the refund to that address, and given them a new one.

The address they sent me is not any address I have ever used, nor is it the address that I used to originally send the coins to cryptomixer. I have no clue where they got this address to send my refund to, as I never sent it to them, and I am unsure as to why they proceeded to send $30,000 of my refund to this address after I specifically told them not to and gave them a new one....

why would they not send funds back to the address that originally sent them? why would they send them there after i told them not to? I will keep the thread updated when I get a response from them.


tl;dr:
still have not received any amount of a refund for my lost 1.48 BTC.
admin sent around .5 BTC of my 'refund' to a random address that I don't own and never gave to them.
cryptojack34
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April 01, 2021, 08:00:11 PM
Last edit: April 01, 2021, 08:13:49 PM by cryptojack34
 #484

update:

i spoke with the admin on live chat, and he told me that someone contacted them from another email with the same letter of guarantee as me and gave him the address to send my refund to apparently...

i sent the support 2 emails containing some screenshots my email originally, and then all further contact was done via bitcointalk PMs. I specifically told him not to send the refund to that address when he asked me to confirm it, yet they did anyway.

the admins now are telling me they are re-checking all details and will get back to me.

i will update the thread when i have more info, but for now I would still tread with caution on this mixer.. i hope they can make it right for me because I have lost a very large amount of money.
sunnyannie000
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April 01, 2021, 08:37:16 PM
 #485

surprisingly got refund. thank you cm, appreciate that. hope you will be able to prevent such issues from happening again.
zurswierding
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April 02, 2021, 02:58:55 PM
 #486

Received my refund yesterday.  They were helpful and responsive through the entire process.
cryptojack34
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April 02, 2021, 04:41:48 PM
 #487

update:

the admin fixed their mistake and sent me my first payment for my refund.

thank you cryptomixer support for being honest and doing the right thing!
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April 02, 2021, 06:17:25 PM
 #488

Got  first small payment
Lost 1 key back in februari $8k so no chance for a refund
Still waiting for 5 figure amount ..

RESOLUTION

First of all, we are confident that:
1) our servers were not compromised;
2) the operations of our customers did not fall into third hands.

At the moment we managed to repeat the experience of users who reported the problem with the fake signing address on our clearnet website, and eliminated this attack about 18 hours ago.

What have happened?

An attackers managed to access HTTP-traffic on one of the infrastructure nodes of upstream providers. Thus, they deceived the verification system of the global Certification Authority (CA) lettercrypt.org and issued a fake Domain Validation (DV) certificate, and were able to send HTTPS-traffic to their servers.

What does it mean?

This means that users who received letters signed by the wrong address has sent their money to attackers and will unlikely receive them back. Those users who received letters signed by the correct address may not worry - the data exchange was secured directly between them and our servers. Also, this incident did not touch on those who used our onion-mirror.

What do we plan to do?

We are very concerned how carefully and gracefully the phishing attack was performed. Unfortunately, this is possible in an open internet and this proves how much existing technologies of open internet are vulnerable. Therefore:
1) We will implement a set of measures to reduce the risks of such incidents with our clearnet website;
2) We will insistently recommend to use the onion website and check the signature, including creating economic incentives for this;
3) We will introduce the status-page on third-party reliable public  provider to provide the up-to-date status of the website.

What will happen to victims of this incident?

We value our customers and their trust very high and do not want to leave them as victims in this situation. During the coming days, we will continue to collect the information on users affected by this incident - when, we will see a complete picture and the amount of damage we will offer them an option to compensate the lost funds. If you haven't contacted me or support@cryptomixer.io yet, get in touch and provide the LOG on your operation.

OFFICIAL UPDATE

Kindly note, we have finished collecting and processing the information on users affected by this incident and we are sure there are no new incidents on this attack. During coming days we will contact affected users to agree the refund details and we are aimed to provide the compensation till the end of this month.

Thank you all for your patience during resolving this issue.
varte33
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April 04, 2021, 01:06:53 PM
 #489

Hi,i got full refund! still gonna use cryptomixer.io
Thanks
MiMvictim
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April 07, 2021, 11:44:26 AM
 #490

Still waiting...
Hoping everyday... Embarrassed Undecided
cryptojack34
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April 08, 2021, 08:31:08 PM
 #491

still waiting for next payment, no response from admin

i do not understand payment plan.... they have 2,000 BTC in reserve....
MiMvictim
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April 09, 2021, 09:04:44 AM
 #492

still waiting for next payment, no response from admin

i do not understand payment plan.... they have 2,000 BTC in reserve....
Any news @ ur side?  still waiting for 5 figure aswell..
cryptojack34
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April 10, 2021, 03:22:59 PM
 #493

I got a partial refund, not full though. did you get any?
MiMvictim
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April 10, 2021, 07:18:19 PM
 #494

I got a partial refund, not full though. did you get any?
I had 3 scam transactions dating back to February!
1 i dont have the txid or letter so $8k gone
Got paid small txid €xxx
And waiting for €xxxxx
Feqlizer
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April 12, 2021, 08:06:05 AM
Last edit: April 12, 2021, 08:20:06 AM by Feqlizer
 #495

Hi!

Current BTC exchange rate is over $60K. But you still charge 0.0005 BTC for each forward address as years ago. Or $30 in current rates. Transaction fees for repayments are much less. So cost of average mix goes up to $100. Maybe it is not much when you mix 1+ BTC. But for minor mixes within $100-2000 this pricing policy seems ridiculous. Are you gona keep it going that way? I was your loyal customer for years but now I have to look for service with more adequate pricing.

Can anybody advice old and reliable service suitable for minor volume mixing?

Thanks!
bitcoaster
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April 14, 2021, 11:01:33 AM
 #496

Still waiting for a very large $ amount since March.

Have been emailing with the support for weeks. Replies usually take more than a week or two to come. Not different here as I see.
Not a single penny back so far.

This support strategy and painful waiting for a response is disgusting, and I don't even know if I'll ever see my savings again.
CryptoMixer.io
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April 16, 2021, 09:02:09 PM
 #497

Still waiting for a very large $ amount since March.

Have been emailing with the support for weeks. Replies usually take more than a week or two to come. Not different here as I see.
Not a single penny back so far.

This support strategy and painful waiting for a response is disgusting, and I don't even know if I'll ever see my savings again.

We have no emails without respond. Could you kindly PM me with your issue reference number?
CryptoMixer.io
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April 16, 2021, 09:03:42 PM
 #498

Hi!

Current BTC exchange rate is over $60K. But you still charge 0.0005 BTC for each forward address as years ago. Or $30 in current rates. Transaction fees for repayments are much less. So cost of average mix goes up to $100. Maybe it is not much when you mix 1+ BTC. But for minor mixes within $100-2000 this pricing policy seems ridiculous. Are you gona keep it going that way? I was your loyal customer for years but now I have to look for service with more adequate pricing.

Can anybody advice old and reliable service suitable for minor volume mixing?

Thanks!

Thank you for pointing this out. The price indeed fluctuating much. We will consider to make this fee more relevant. Follow this thread for updates.
CryptoMixer.io
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April 16, 2021, 09:16:01 PM
 #499

RESOLUTION

First of all, we are confident that:
1) our servers were not compromised;
2) the operations of our customers did not fall into third hands.

At the moment we managed to repeat the experience of users who reported the problem with the fake signing address on our clearnet website, and eliminated this attack about 18 hours ago.

What have happened?

An attackers managed to access HTTP-traffic on one of the infrastructure nodes of upstream providers. Thus, they deceived the verification system of the global Certification Authority (CA) lettercrypt.org and issued a fake Domain Validation (DV) certificate, and were able to send HTTPS-traffic to their servers.

What does it mean?

This means that users who received letters signed by the wrong address has sent their money to attackers and will unlikely receive them back. Those users who received letters signed by the correct address may not worry - the data exchange was secured directly between them and our servers. Also, this incident did not touch on those who used our onion-mirror.

What do we plan to do?

We are very concerned how carefully and gracefully the phishing attack was performed. Unfortunately, this is possible in an open internet and this proves how much existing technologies of open internet are vulnerable. Therefore:
1) We will implement a set of measures to reduce the risks of such incidents with our clearnet website;
2) We will insistently recommend to use the onion website and check the signature, including creating economic incentives for this;
3) We will introduce the status-page on third-party reliable public  provider to provide the up-to-date status of the website.

What will happen to victims of this incident?

We value our customers and their trust very high and do not want to leave them as victims in this situation. During the coming days, we will continue to collect the information on users affected by this incident - when, we will see a complete picture and the amount of damage we will offer them an option to compensate the lost funds. If you haven't contacted me or support@cryptomixer.io yet, get in touch and provide the LOG on your operation.

OFFICIAL UPDATE

Further update on this issue.

Currently, we have compensated everyone who provided verifiable proof of a transaction. This process was complicated by the fact that different people applied for refunds with the same Letters of Guarantee, some of them were falsified, while others did not have letters - in all such cases, we had to make compensation only to the original source of the transaction. With customers whose amounts was significant, we have agreed to make compensation payout in parts during 2 months, but they will get their full refund shortly. Kindly note, this payments are not a refund of the funds that we have received - but our voluntary compensation to the victims of this incident, so we ask you to understand the precautions that we apply with understanding.
cryptojack34
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April 19, 2021, 12:26:57 AM
 #500

Update: CryptoMixer staff have refunded me for my mix. Thank you to the staff. Very honest, this was large amount.

I am continuieing to use the mixer now and have no problem with large amount.
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