SicsoT
Newbie
 Offline
Activity: 7
Merit: 0
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April 20, 2018, 07:04:02 PM |
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The support responds very long. I have already provided all the evidence that this is my account. But until now the support is silent. I hope the exchange to preserve its reputation will restore our balance to us. Because in fact the exchange was hacked.
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Lafu
Legendary
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Activity: 2954
Merit: 3038
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April 20, 2018, 07:17:54 PM |
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The support responds very long. I have already provided all the evidence that this is my account. But until now the support is silent. I hope the exchange to preserve its reputation will restore our balance to us. Because in fact the exchange was hacked.
1. The Exchange wasnt hacked or else ! 2. Each user is responsible for the security of his account, Cryptopia provides all options for this (2FA Google, 2FACryptopiadevice, 2FA Pin, Email) 3. So i guess its not Cryptopias fault when you havnt activated them all or ? |
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SicsoT
Newbie
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Activity: 7
Merit: 0
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April 20, 2018, 07:28:51 PM |
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Hacking was with you. Not a single confirmation came to gmail that someone else came to my address. On the withdrawal of money, too, did not come. And I'm not the only one of us who lost money. And you want to say that the exchange was not hacked? I still can not get to my account. The exchange should think about the safety of its customers, but we were so easily robbed. Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code. HELP TO FIND ON YOUR ACCOUNT. I can take screenshots of my friends here. one nickname all of us stole through the shuttle.
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Lafu
Legendary
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Activity: 2954
Merit: 3038
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April 20, 2018, 10:10:32 PM |
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Hacking was with you.
No it wasnt lol ! Because if so we all have lost our funds but we havnt because the most have all activated ! Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code.
Read here https://help.cryptopia.co.nz/en/p/faq-2faWho will these changes affect?
All users who have set their login 2FA to be a static PinCode, Password or Security Question will be affected by this change if they attempt to login from a new IP address.
If you have your login 2FA set to static PinCode, Password or Security Question, you will now be required to enter a unique code that will be emailed to your registered email address (Email Two Factor Authentication) for every login.
NOTE: The unique code will expire after 15 minutes. |
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JanpriX
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April 20, 2018, 11:54:56 PM |
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Hacking was with you.
No it wasnt lol ! Because if so we all have lost our funds but we havnt because the most have all activated ! Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code.
Read here https://help.cryptopia.co.nz/en/p/faq-2faWho will these changes affect?
All users who have set their login 2FA to be a static PinCode, Password or Security Question will be affected by this change if they attempt to login from a new IP address.
If you have your login 2FA set to static PinCode, Password or Security Question, you will now be required to enter a unique code that will be emailed to your registered email address (Email Two Factor Authentication) for every login.
NOTE: The unique code will expire after 15 minutes.A step to the right direction. It's about time for exchanges to implement such security measure to prevent any unpleasant security breach. I'm still quite amazed that there are still few exchanges out there who are not taking their security seriously. The technology around us evolves on a daily basis together with the different hacking/phishing techniques for cryptoexchanges. Good job Cryptopia for this one. |
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SicsoT
Newbie
Offline
Activity: 7
Merit: 0
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April 21, 2018, 03:32:43 AM |
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I say I was hacked. instead of my pin code is 2FA, I did not put it. and I can not log into my account. please reset 2 FA so I can log into my account
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xtraelv
Legendary
Offline
Activity: 1274
Merit: 1924
฿ear ride on the rainbow slide
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April 21, 2018, 05:13:33 AM |
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I say I was hacked. instead of my pin code is 2FA, I did not put it. and I can not log into my account. please reset 2 FA so I can log into my account
https://help.cryptopia.co.nz/en/p/faq-2faIf you previously had PIN 2FA set and you login from a new IP address, you will be prompted to enter a dynamic unique code that will be emailed to your registered email address every time you sign in (Email Two Factor Authentication). Email will become your default Two Factor Authentication for every login after that. |
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SicsoT
Newbie
Offline
Activity: 7
Merit: 0
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April 21, 2018, 06:11:15 AM |
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I have already tried with the other IP nothing on the mail does not come. google the authenticator is worth it. and now I ask him to throw off. because I never had an authenticator.
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xtraelv
Legendary
Offline
Activity: 1274
Merit: 1924
฿ear ride on the rainbow slide
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April 21, 2018, 07:53:25 AM |
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I have already tried with the other IP nothing on the mail does not come. google the authenticator is worth it. and now I ask him to throw off. because I never had an authenticator.
Check your spam folder. Make sure you are checking your registered email address. |
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nonpublics
Newbie
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Activity: 11
Merit: 0
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April 21, 2018, 09:34:40 AM |
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CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
Opened: 4/17/2018 9:41:54 PM Awaiting admin reply. How i can get answer and unhold my money? It's not my mistake or something. It's your unprofessional service!
"We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.
Please leave this support ticket open for communication and we will update you here with a transaction id once this has been resolved."
Where is my money??? HELPPPPP
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Leonard2016
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April 21, 2018, 06:03:10 PM |
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Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.
I submitted a ticket on 19th April "#261241 - GBYTE - Deposit - Missing" still awaiting for support respond! I just wonder why in coininfo sys gbyte wallet is active and works ok , when it seems not?! |
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nonpublics
Newbie
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Activity: 11
Merit: 0
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April 22, 2018, 01:08:39 AM |
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Cryptopia scam my money? From 17 april i withdraw KRB (no maintance status) and for now i don't got it. Payment in status processing, after opening ticket on support i receive fast response 17april about: "We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess." And for now is fucking silence, and full ignoring my question about how long i need to wait to receive my money, how long manual payment will be sent? Six fucking days cryptopia took my money under her control! It's not my fault or mistake! It's your system failed withdrawal to network! OMG! I know cryptopia doesn't cares about my 200$, it's a fucking pennys for her, but for me it's a lot i need to pay my rent and buy fucking food! I'M HUNGRY AND ANGRY!! PLEASE HELP SOMEONE I'M CRYPTOPIA PRISONER!  |
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Bisonindatent
Jr. Member
Offline
Activity: 107
Merit: 2
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April 22, 2018, 01:57:32 AM |
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great how much you lowered the withdrawal fees! thanks topia, really enjoy trading here  I don't think they scam money, am here for several months and the maximum I had lying there was worth around 10k usd - never had any problem. withdrawals/deposits are pretty fast in general, only one time I had to wait a few hours. no need to panic and spam tickets + forum scam accusiations then  |
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SicsoT
Newbie
Offline
Activity: 7
Merit: 0
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April 22, 2018, 07:03:24 AM |
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Admin. Help me to log into my account. Nothing comes to the post office. please reset 2FA.How long can you wait for an answer?
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Che454010
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April 22, 2018, 11:03:08 AM |
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Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.
me too have question on this problem, when it be fixed? we need our money! fix the problem faster! |
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icalical
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April 23, 2018, 10:37:40 AM |
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I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.  |
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Real14Hero
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April 23, 2018, 12:18:26 PM |
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I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now. I am facing the exactly same issue here. My .578Gbytes are pending on cryptopia and are not being showed up. I am getting the exact same reply from the support. This is heights of unprofessionalism. Been more than a week but haven't got anything. |
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Lafu
Legendary
Offline
Activity: 2954
Merit: 3038
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April 23, 2018, 02:15:05 PM |
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We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.
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Real14Hero
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April 23, 2018, 02:25:36 PM |
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We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.
Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts? A week? Two weeks? Month? I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange. |
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Lafu
Legendary
Offline
Activity: 2954
Merit: 3038
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April 23, 2018, 02:34:54 PM |
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We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.
Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts? A week? Two weeks? Month? I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange. No i cant but if i know more i will let you all know here , dont worry im on it ! But i cant be everywhere lol !! |
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