Cryptopia Cryptocurrency Platform Services and Development

[io8621]

Solved!
Thanks

[Pab]

I cant login becouse i am not receivng authentificantion code on my email
I didnt receive any automating confirmation on my ticket to support

[paramind22]

I cant login becouse i am not receivng authentificantion code on my email
I didnt receive any automating confirmation on my ticket to support

I had the problem going on about 1 & 1/2 weeks.  Finally, they changed it to a different method of confirmation and it worked for a while now.  You have to wait until support gets to you, unfortunately.

[Rockstaratemyhamster]

I cant login becouse i am not receivng authentificantion code on my email
I didnt receive any automating confirmation on my ticket to support

Good luck with that, having the same issue since more than a month, they managed to reset 2FA but the temporary PIN code to login never arrived, trying to send them a support ticket gives me a Error 500 since 4 days ...

[Wekkel]

Growing

Pains

[Wall-ET]

What is going on?

[onionpealer]

Cryptopia are closing subsatoshi market (no BTC trading) for Royalties (XYR) but the LTC and DOGE markets remain open for XRP, but I can't get the LTC or Doge "Buy Orders" to show up, it's stuck on "loading" Sell Orders are OK and other coins work OK, so is it Cryptopia at fault or something up with my PC setup ?

[xtraelv]

Cryptopia are closing subsatoshi market (no BTC trading) for Royalties (XYR) but the LTC and DOGE markets remain open for XRP, but I can't get the LTC or Doge "Buy Orders" to show up, it's stuck on "loading" Sell Orders are OK and other coins work OK, so is it Cryptopia at fault or something up with my PC setup ?

I have the same problem and to fix it I clear my cache history (settings browser data). Works every time.

[xtraelv]

I cant login becouse i am not receivng authentificantion code on my email
I didnt receive any automating confirmation on my ticket to support

Good luck with that, having the same issue since more than a month, they managed to reset 2FA but the temporary PIN code to login never arrived, trying to send them a support ticket gives me a Error 500 since 4 days ...

You can contact them via support email: support at cryptopia.co.nz  (replace the at)

[edgar]

reserved

[zmvv11]

Dear cryptopia
I made a xmr withdrawal number:
1369068
on 9th december, the txid given to me is:
e1cc5f1833b0b796a4a48ef71eaed8d2186887f0a47dbc65d2e4de23cf8cbe9b
and it is not in blockchain. The status is complete.
I opened a ticket 10 days ago #67522 and still no reply.
I made a couple of posts on the cryptopia forums, and puted one here, no answers only silence, ignoring...

[xtraelv]

I made a couple of posts on the cryptopia forums, and puted one here, no answers only silence, ignoring...

The forums on there are not checked by Cryptopia they are only used by the users helping other users.

Occasionally an admin checks when something is flagged as inappropriate. The only way to resolve an issue is through a support ticket.

Unfortunately people post their problems on here and on there and never delete them once they are resolved. It is also impossible to check the accuracy of any of the issues.

The forums are still a bit of a dinosaur from when Cryptopia only had a few part time employees. They have grown a lot since then.

[xtraelv]

You are a piece of shit. You are holding coins, losing deposits, fucking up wallets, of coins that do not belong to you. You are an arrogant little slimy twat. You don't answer support tickets that have been delayed for weeks on end, yet you have time to be on here mouthing off. Fuck off crook.

This is exactly the type of abuse that their support staff has had to endure. We are not even staff there. Lafu cannot answer or have access to support tickets he is only an unpaid volunteer Chat Moderator like myself. We are passionate about Crypto so we dedicate some of our free time to help new users navigate the site and solve minor issues.

Rather than criticizing us you could use your expert knowledge to help new users in a similar way.

A lot of the coins that are lost are because inexperienced users are sending BTC to BCH addresses. ETC to ETH etc. They are sending ETH contracts while the wallet clearly states that it doesn't support contracts. They are failing to use reference ids for coins that require them. It all takes a lot of staff time to solve these user errors. Not any support staff can do that - a lot of it requires specialized knowledge.

A lot of exchanges won't even retrieve coins in such circumstances. Cryptopia does - but have a backlog. Even your favourite exchange Bittrex specifically states that cross chain recoveries is done in their own undetermined timeframe and carries a..wait for it.. 0.1BTC fee !

Developers are failing to notify the exchange of mandatory updates until after the event and wallet are unable to cope with the amount of transactions that they have to process. (Wallets designed and provided by the coin developers)  This causes unexpected down times



At least you are consistent in hating exchanges.

[onionpealer]

Cryptopia are closing subsatoshi market (no BTC trading) for Royalties (XYR) but the LTC and DOGE markets remain open for XRP, but I can't get the LTC or Doge "Buy Orders" to show up, it's stuck on "loading" Sell Orders are OK and other coins work OK, so is it Cryptopia at fault or something up with my PC setup ?

I have the same problem and to fix it I clear my cache history (settings browser data). Works every time.

Thanks for the tip, unfortunately it did not work for me but what did work was to select the LTC or Dodge market first then select XRY and this worked, what I was doing before (wrong) was to select the BTC market for XYR then select the LTC market.

[zidane]

How long Cryptopia needs to activite verification 2 ? I send all pictures to them.

[xtraelv]

How long Cryptopia needs to activite verification 2 ? I send all pictures to them.

Their staff has been under lot of pressure due to exceptional growth with a lot of new users that have no idea about Crypto. It depends on whether they have all the information required to verify. Allow a week.

They admit themselves that their current staffing levels are under strain and support times less than ideal and they apologize for that.



Since this statement they have had another explosion of growth.

[Wekkel]

Cryptopia has $60,000,000 million daily volume. That is a tremendous growth. Imagine the potential of smaller exchanges that carry user/token incentives (like COSS.IO).

[deebosch]

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

[Flodner]

Question for Cryptopia team.
As I'm doing online marketing and help some ICOs, there might be need for coin listing.
I already suggest Cryptopia in many conversations.
But in general if some project will buy listing in Cryptopia using my recommendation, will I get some bonus for this?
If yes, in which way it could be done?
I just need to use my affiliate link as I use (i.e. as I use on my site http://flodner.com/ banner on the right side) or they need to say something like "We were recommended by Flodner"?
It would be good to do both - help Cryptopia to get more tokens/crypto and earn some crypto myself)

[xtraelv]

Cryptopia has $60,000,000 million daily volume. That is a tremendous growth. Imagine the potential of smaller exchanges that carry user/token incentives (like COSS.IO).

Cryptopia has a user referral incentive sceme. There are lots of little exchanges that have potential especially for the small new coins. The Coss.io fee listing fee seems a bit steep. Since their size is about that of Tradesatoshi.com and their listing fee is a fraction of that and coins can get voted on there.