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[vitsport]

I have a strange situation with these guys. won some small bets today on live football. after the match ended the bets were called "won" but no money was released. contacted the duckdice on live chat and first they told me that their provider is in charge and they can't do nothing. 2 hours later and still nothing (I guess this is the first case in the history of live bets that the winnings are not released) they are even ironic when I told them that you can't keep my money without everyone knowing this case on bitcointalk. I really am afraid even to think about my first withdrawal in case they release the money...

[Kirito89]

I have a strange situation with these guys. won some small bets today on live football. after the match ended the bets were called "won" but no money was released. contacted the duckdice on live chat and first they told me that their provider is in charge and they can't do nothing. 2 hours later and still nothing (I guess this is the first case in the history of live bets that the winnings are not released) they are even ironic when I told them that you can't keep my money without everyone knowing this case on bitcointalk. I really am afraid even to think about my first withdrawal in case they release the money...

Hello,

Like I've been informing you in live support, these bets have currently not been settled by our sports provider. Once they are settled they will also reflect on your balance.



Kirito89,
Duckdice Support.

[vitsport]

I have a strange situation with these guys. won some small bets today on live football. after the match ended the bets were called "won" but no money was released. contacted the duckdice on live chat and first they told me that their provider is in charge and they can't do nothing. 2 hours later and still nothing (I guess this is the first case in the history of live bets that the winnings are not released) they are even ironic when I told them that you can't keep my money without everyone knowing this case on bitcointalk. I really am afraid even to think about my first withdrawal in case they release the money...

Hello,

Like I've been informing you in live support, these bets have currently not been settled by our sports provider. Once they are settled they will also reflect on your balance.



Kirito89,
Duckdice Support.

Kirito89

Like you know this is not a normal situation. The bets were live and the game ended regularly. I can't see why the bets are not released when even the provider has called them "won". In any case I have nothing to do with the provider, I have deposited at your site. You can press them on the situation and honor  your duties with your customer.

regards,

[Wapfika]

Like you know this is not a normal situation. The bets were live and the game ended regularly. I can't see why the bets are not released when even the provider has called them "won". In any case I have nothing to do with the provider, I have deposited at your site. You can press them on the situation and honor  your duties with your customer.

regards,

How long do you wait after the game was finished? Some sportsbook provider is indeed having some delay to settle bets which the casino doesn’t have control. I encounter some bet that doesn’t settled even after 24hrs on some casino.

Some casino indicates cases like this on their ToS you can review that and use it as reference on your case if you already waited too long for the given time frame in the ToS.

[logfiles]

Kirito89

Like you know this is not a normal situation. The bets were live and the game ended regularly. I can't see why the bets are not released when even the provider has called them "won". In any case I have nothing to do with the provider, I have deposited at your site. You can press them on the situation and honor  your duties with your customer.

regards,

I believe if your bet is recognized as won, then give them some time. I know it sucks having to wait for that long for them to credit your account with the winnings, and you should note this so that next time, you try out some other service that does not use the same provider to avoid such inconveniences.

How long do you wait after the game was finished?

Must be over 12 hours now, given the time the complaint was lodged in.

[Cherylmarshman]

Strange, I deposited bitcoin, played and won. Never have I cancel a Deposit, what are you talking about? Where is the evidence for this? I am very curious about that.

...

That's really interesting, then feel free to post the evidence here with my permission? What should this evidence look like? The two player names mean absolutely nothing to me.

In addition, it is really interesting that it has now taken several weeks to learn of this, evidence has been raised, the evidence is just allegations.

I suggest to use Askgambler https://www.askgamblers.com/submit-complaint to challenge their decision if you are confident that you don't have multiple account. I understand the concern of Duckdice for not disclosing the proof of account linked since it will be use by other abuser to dodge their security on detecting alts.

Askgambler is your only chance to challenge this since they are trusted 3rd party arbitrage that can check all the evidence from both party to determine the truth while making the evidence still discreet. Your case falls to this category which we can't determine who's saying the truth unless the evidence is provided publicly which is not gonna happened due to some security concerns.

Can you help me further? Duckdice is not there listed and when I enter it myself I can't select it. (https://prnt.sc/Ug4WARlEftcS)

You need to request them to add it. You can use the live support by clicking "chat now" on the bottom right of the screen. I didn't use this platform personally so I didn't how they can add complaints from casino that is not listed to them.

I believe they can add it manually since Duckdice is willing to cooperate here to discuss with you on a trusted arbitrator.

Today I received the email from Askgamblers:


"Hi,
 

Thank you for contacting the AskGamblers Support Team.
 
Kindly notice that unfortunately, AskGamblers Complaint Team do not accept complaints against casino operators which are not reviewed and listed on our website yet.
 
You may visit our Knowledge Base to find more on Using AskGamblers Casino Complaint Service.
 
Please do not hesitate to contact us if you need further assistance.

Sincerely,

Stephanie,

Customer Support Team"


It seems like Duckdice is getting away with refusing to pay out without any evidence. I thank you for your help though.

[Kirito89]

It seems like Duckdice is getting away with refusing to pay out without any evidence. I thank you for your help though.

Strange, I deposited bitcoin, played and won. Never have I cancel a Deposit, what are you talking about? Where is the evidence for this? I am very curious about that.

Hey, sure thing, I will post some cancelled transactions made by you on the other accounts you've used on Duckdice.

This one you did on the Uwohnen123 account.
https://www.blockchain.com/explorer/transactions/btc/10a251b89e736d66dee6e6f58d26ac5915f983868b12defdfbb4ce6af7dfd2c4

This one you did on the Ayijapovox605 account.
https://www.blockchain.com/explorer/transactions/btc/2608d7184a4df923c067ae7833dfa1f0351bcc86dbe4e276914aece35654bdc1

Your current account ( where we confiscated the funds) is crizzi069, these accounts are linked between eachother with a 100% accuracy.
While I won't disclose how the accounts are linked (I don't want to encourage multiple account players to find ways on how to avoid detection), you are more than welcome to dispute/mediate this with our license provider to whom we will provide the entire evidence.



Kirito89,
Duckdice Support.

Please refer to my previous message.

[Cherylmarshman]

It seems like Duckdice is getting away with refusing to pay out without any evidence. I thank you for your help though.

Strange, I deposited bitcoin, played and won. Never have I cancel a Deposit, what are you talking about? Where is the evidence for this? I am very curious about that.

Hey, sure thing, I will post some cancelled transactions made by you on the other accounts you've used on Duckdice.

This one you did on the Uwohnen123 account.
https://www.blockchain.com/explorer/transactions/btc/10a251b89e736d66dee6e6f58d26ac5915f983868b12defdfbb4ce6af7dfd2c4

This one you did on the Ayijapovox605 account.
https://www.blockchain.com/explorer/transactions/btc/2608d7184a4df923c067ae7833dfa1f0351bcc86dbe4e276914aece35654bdc1

Your current account ( where we confiscated the funds) is crizzi069, these accounts are linked between eachother with a 100% accuracy.
While I won't disclose how the accounts are linked (I don't want to encourage multiple account players to find ways on how to avoid detection), you are more than welcome to dispute/mediate this with our license provider to whom we will provide the entire evidence.



Kirito89,
Duckdice Support.

Please refer to my previous message.

What should I pay attention to? These are not my accounts and evidence is welcome to be disclosed, otherwise these are just baseless accusations.

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[CreepyUncleJoe]

I noticed the option to delete account is gone. Any specific reason for its removal? It was great for privacy. When and why was this change made?

[Coin_trader]

I noticed the option to delete account is gone. Any specific reason for its removal? It was great for privacy. When and why was this change made?

You can always request this to the live support which is quick and easy too same with manual delete. This is my first time to see someone to request account delete for privacy purposes since you can play in the casino initially without KYC while you can use privacy coins to play for privacy purposes.

I’m interested to know what will happened to the KYC submitted when account was delete? Is it still on database or it will be deleted as well?

[DuckDice.io]

I noticed the option to delete account is gone. Any specific reason for its removal? It was great for privacy. When and why was this change made?

You can always request this to the live support which is quick and easy too same with manual delete. This is my first time to see someone to request account delete for privacy purposes since you can play in the casino initially without KYC while you can use privacy coins to play for privacy purposes.

I’m interested to know what will happened to the KYC submitted when account was delete? Is it still on database or it will be deleted as well?

Account self ban and self exclusion are available in account settings.

Regarding KYC, we do not run KYC checks ourselves, we are partners with SumSub, so we generally do not store any KYC data

[Josefjix]

You need to request them to add it. You can use the live support by clicking "chat now" on the bottom right of the screen. I didn't use this platform personally so I didn't how they can add complaints from casino that is not listed to them.

I believe they can add it manually since Duckdice is willing to cooperate here to discuss with you on a trusted arbitrator.

Different problems are raised and confronted in the system on a regular basis, and this will not be the first or last instance of such a case; there are sufficient methods to handle the current situation on the ground; we just need to relax and ensure that the complaints are thoroughly reviewed by the customer's care before making any moves to leave here. What I am aware of is that all difficulties have a solvable solution of melting the entire problem on the ground. For disgruntled functions, there's always customer service to chat with and file a complaint without having to go through any tension.

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