Problems with bitcoin-24.com WARNING! UPDATE!

[Garath]

I have now been able to withdraw BTCs ; so even if SEPAs are blocked in the limbos, there is still a way to "get out".

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[btcash]

Waiting for my SEPA my too.
Do use this service till this issue is resolved.

It is time for a trading fee. No one should do that much work without payment.

[xyz]

I have now been able to withdraw BTCs ; so even if SEPAs are blocked in the limbos, there is still a way to "get out".

Not for me! I am trying 3 hours now to withdraw my btc - it doesn't work!

[naitwit]

I have now been able to withdraw BTCs ; so even if SEPAs are blocked in the limbos, there is still a way to "get out".

Good for you. My SMS does not work. ADMIN :_Has promised_ to fix that but NOTHING HAPPENS! I Cant get my money!!!

[fydel]

I have now been able to withdraw BTCs ; so even if SEPAs are blocked in the limbos, there is still a way to "get out"

You are so lucky.

TAiS46: Please take a look at my broken withdraw (Account: fydel). I am going on a vacation next week and I really could use some extra money for blackjack and hookers. J
I already donated .704 BTC and I would be happy to donate more.

53.99900000   2013-04-09 04:56:40   Confirmed

...but doesn't show up in blockchaininfo.

And please hire some helper monkeys.

[xchrix]

also have the same problem! two SEPA withdrawals... waiting for ages!
i also tried to withdraw some money with a very expensive money parcel. havent got anything yet 

[xyz]

Now I was able to get my btc from bitcoin24 - I am glad...

But I will not trade again on this site - I had bad moments! Seems that the owner disturbs with his silence his business! Why does he not respond? No sign, not here not in his chat, nowhere...

Good luck for all of you who have problems too!

[nomailing]

I used btc24 a lot over the last 3 months and never had any problems. SEPA/BTC withdrawals and deposits worked always. Only once a withdrawal took more than a week, but with SEPA I think that's not so unusual. I really liked the site. Especially the possibility to instantly (!) deposit Euro's with giropay.

But what I read here doesn't seem good, so I will now also stay away from it and continue trading on mtgox and bitcoin-central.net until this is resolved... I hope that the admin will clear things up with some statement. And I would also prefer to pay a small trading fee if that gives more security and trust. Something like 0.1%-0.2% is still very cheap compared to other sites and wouldn't hurt anybody.

[phlogistonq]

Those of you with BTC withdrawal problems (except possibly fydel):

The site maintains a 'hot' and a 'cold' wallet as a security measure.
You can only withdraw coins if there are enough in the hot wallet.
It will say 'confirmed' in your BTC withdrawals list if you acknowledged the withdrawal with the email or SMS confirmation code.
This is not the same as confirmations in the blockchain. If the hotwallet is empty, there will be no actual withdrawal until there are coins in the hotwallet again.

You can check the amount in the hotwallet here:
https://blockchain.info/address/1BTC24yVKQdQNAa4vX71xLUC5A8Za7Rr71

[spark]

I've had no issues but always withdraw bitcoin not sepa.

One sepa desposit did take awhile to hit the account... but they said the reference hadn't been included.

Got support via support@bitcoin-24.com

[Brythe]

They've been under a lot of ddos and regular downtime, take one look at their twitter.

Also,

http://bitcoincharts.com/markets/currency/USD.html

look at the volume thats being traded on btc-24 compared to the other major exchanges. If the 100,000 new users is true then one can imagine the imbalance.

Here is my problem is bitcoin-24 cares:

My 100$ liqpay hasnt showed up or responded to after 3 days. (Usually takes 8hours)

[xendless]

An update: I got an email from bitcoin-24 support during the night asking for the SEPA sender's name - they seem to think the transfer may have come through without a reference (there was definitely a reference when I sent it, it shows on my statement, but maybe it got lost en route?)…

I have replied with the information so I assume they are looking into it, although it is still odd that my previous SEPA from the same bank account went through without a hitch.

I will post back when I have news.

[naitwit]

An update: I got an email from bitcoin-24 support during the night asking for the SEPA sender's name - they seem to think the transfer may have come through without a reference (there was definitely a reference when I sent it, it shows on my statement, but maybe it got lost en route?)…

I have replied with the information so I assume they are looking into it, although it is still odd that my previous SEPA from the same bank account went through without a hitch.

I will post back when I have news.

I also got my reply during the night, where they finally executed.

Apparently they have a strange system for "sorting" support. They apparently move All earlier incoming email down in line with the last incoming mail. So if you write
one email, and then another 6 hours later, the first one will be moved down to the last one in que.....

Very strange system, and I have suggested that they change that so that all incoming mail is connected to a "case number". Let's see if they manage something
"not invented here" of if they are stubborn enough to continue with this strange way of treating clients.

I will of course not try any transfer of Fiat from them. To them I never had any problems, and I do think that any problems with that really depend
on the sending part. SEPA, correctly filled, is automatic and pratically fool proof. But of course there are banks that are not perfect.

I did that myself over the Internet and it worked perfectly for me.

For my part this case is closed. It caused me a lot of unneccesary concern, and it is apparent that BTC-24 is under staffed, and they should perhaps take aout a small
trading fee in order to employ some support.

[mateo]

I made a SEPA withdrawal 13 days ago. I received an email almost a week ago that withdrawal completed with the my bank account information which was correct. However no money has actually reached my account. I contacted my bank and they said no such transaction ever existed and usually they are able to see transactions coming from other banks even if something is wrong (like incorrect IBAN). Which means that despite B24 saying that "withdrawal completed", my money isn't even stuck somewhere, they never left B24's bank! This isn't looking good..

Oh, and I tried contacting support several times now. Nobody ever answers.

[hamburg]

Small update from my side.  My SEPA withdrawal went through. So I am fine. But I still would have liked to see better communication from bitcoin-24.

[fydel]

Those of you with BTC withdrawal problems (except possibly fydel):

The hotwallet was filled several times but no coins for me.
I had this problem before (about a month ago) and it was solved after talking to user Unflux on #bitcoin24.

The 54 coins are worth quite a lot, so I am beginning to feel rather uncomfortable now. I start worrying that I lost coins worth 10k EUR.

[shantee]

I started a SEPA transfert a week ago and i still haven't received anything but that's not what is worrying and pissing me off the most.
What is giving bad feelings about this site is that  for the last three days I have been trying and failing to withdraw my BTC  ! (by withdraw I mean to transfer them into my cold wallet address)

Every time i try to withdraw my btc i cannot because i don't receive the validation code neither by email not by SMS.

I of course tried to contact the support many time , I even sent a message on their facebook page but till now I have got no reply!


I kinda begin to worry about it. I am aware that it can take sometime to get the money on your account when you do a SEPA transfer and I don't mind waiting a little for that. But for me it is unacceptable that you can't withdraw you btc whenever you want !

[m1416]

1.8 BTC Vanished from my Bitcoin24 acct I did not get an email notification or email code. I just logged in today and the BTC do not register in my account. Is it because of the hot/cold wallet?

[xyz]

1.8 BTC Vanished from my Bitcoin24 acct I did not get an email notification or email code. I just logged in today and the BTC do not register in my account. Is it because of the hot/cold wallet?

Try again and again - till you get an e-mail code! I had the same problem, but after some hours it worked! Good Luck!

[m1416]

But i did not try to withdraw the bitcoins, they are just not there!!!