MICRO
Legendary
 Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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August 24, 2016, 12:23:00 PM |
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I realy cannot tell you how urgently i need my issue fixed.. please resolve my ticket #15562
Hey, Your ticket is pending , just waiting for dev to come online and it will be proceed. Sorry for waiting. |
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barbarosa
Member
Offline
Activity: 84
Merit: 10
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August 24, 2016, 01:10:08 PM |
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It has been resolved plus a bonus. thank you.
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darkpardss
Member
Offline
Activity: 125
Merit: 10
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August 24, 2016, 01:40:40 PM |
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thanks pd. resolve and got bonus. I LOVE YOU PD>>>>
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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August 24, 2016, 01:42:41 PM |
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It has been resolved plus a bonus. thank you.
I'm glad that you are somewhat happy with the outcome. Thank you for your patience. |
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bitcoinmax88
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August 24, 2016, 05:49:40 PM |
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I had another player from primedice send me a message today on youtube that apparantly they have seen my account online in their friends online list, this has me really concerned because I have not been able to login to the site since all this issue started, (weeks) and my account " MikeTheMug" is a big affiliate earner with daily btc being made and if someone else is logging into my account, then they can obviously be emptying out all my commisions that I thought would just accumulate until all this account lockout issue is resolved.
Hope that today will be that day where this is resolved for me and I can login and get back to business, see how much I banked, see a nice bonus tip in there for all the troubles on top as well, then maybe I can go make a new viral video as I usually do (my infamous primedice videos that get worldwide mass attention on Youtube) so ya... let's see what happens today. For now, I am just playing and making vids about another dice site.
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1982dre
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August 24, 2016, 05:59:43 PM |
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What about ticket #15002. I have been waiting now 11 days since my last response? The only thing happened after this ticket was that I was muted and no one knows why .
Greetings,
Dre1982
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barbarosa
Member
Offline
Activity: 84
Merit: 10
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August 24, 2016, 06:01:01 PM |
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I'm glad that you are somewhat happy with the outcome.
Thank you for your patience.
lol i am sorry i was so enraged.. i know you are doing the best you can, hence why primedice is my ONLY betting site. still, these things that keep accuring once and over again.. you cant help but wonder. so far you have always proved trustworthy. i apologise for the accusations made. |
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lite
Legendary
Offline
Activity: 1400
Merit: 1009
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August 24, 2016, 07:18:22 PM |
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What about ticket #15002. I have been waiting now 11 days since my last response? The only thing happened after this ticket was that I was muted and no one knows why .
Greetings,
Dre1982
Send the email again/reply, my problem was solved in 3 days. i emailed after 2 days again and the next day i received my new password and a little bonus inside my account. |
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1982dre
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August 24, 2016, 07:52:41 PM |
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What about ticket #15002. I have been waiting now 11 days since my last response? The only thing happened after this ticket was that I was muted and no one knows why .
Greetings,
Dre1982
Send the email again/reply, my problem was solved in 3 days. i emailed after 2 days again and the next day i received my new password and a little bonus inside my account. I already did today. But why they use a ticket system anyways, if they don't follow up. |
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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August 24, 2016, 11:33:30 PM |
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What about ticket #15002. I have been waiting now 11 days since my last response? The only thing happened after this ticket was that I was muted and no one knows why .
Greetings,
Dre1982
Send the email again/reply, my problem was solved in 3 days. i emailed after 2 days again and the next day i received my new password and a little bonus inside my account. I already did today. But why they use a ticket system anyways, if they don't follow up. Hey, Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again. Once we finish up with this issue with accounts support will be back to normal when you will get reply in 12 h max and pretty much all tickets will get solved in the first 24-48 hours. |
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BTCForum1230
Newbie
Offline
Activity: 12
Merit: 0
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August 25, 2016, 12:17:58 AM |
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It has been resolved plus a bonus. thank you.
I'm glad that you are somewhat happy with the outcome. Thank you for your patience. I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner. Thank you. |
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barbarosa
Member
Offline
Activity: 84
Merit: 10
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August 25, 2016, 12:51:56 AM |
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I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.
Thank you.
i think your ticket is simply older than mine. i was 15562 |
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BTCForum1230
Newbie
Offline
Activity: 12
Merit: 0
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August 25, 2016, 01:03:19 AM |
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I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.
Thank you.
i think your ticket is simply older than mine. i was 15562 Ah... Yes... Fair enough...  |
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adaseb
Legendary
Offline
Activity: 3738
Merit: 1708
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August 25, 2016, 01:05:05 AM |
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The support is usually slow but it shouldn't be over 11 days. Maybe they missed your ticket. So like the others suggested just submit another ticket.
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powrslave
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August 25, 2016, 02:00:56 AM |
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How do I submit a ticket?
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Naoko
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August 25, 2016, 02:07:37 AM |
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How do I submit a ticket?
log in to the site > click "support" in the top bar and fill all the necessary informations needed. since there are currently some users sending tickets because of some issues, your ticket might get answered quite longer this time |
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powrslave
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August 25, 2016, 02:19:41 AM |
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I can't log in
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Naoko
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August 25, 2016, 02:31:36 AM |
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I can't log in
maybe try to create new account so you can submit a ticket, when sending a ticket they will ask you to provide your username and email address anyway so they can contact you and verify that you are the real owner of the account, probably additional verification is needed |
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Vhern
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August 25, 2016, 04:36:58 AM |
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There's a slight difference in my account is this some kind of a bug I last see my profit loss is -0.20 now it is -0.15 Did I win some coins ahaha, joke nevertheless I am not always playing my PD account however please verify my Issue if I'm wrong when you have the time thank you.
Username: Vhern
4BTC waggered
Profit -0.2+++++ estimated
roll win 15000 loss 11+++ estimatedly.
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LoyceV
Legendary
Offline
Activity: 3290
Merit: 16550
Thick-Skinned Gang Leader and Golden Feather 2021
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August 25, 2016, 06:05:15 AM |
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Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again. This is crucial information! I thought I was doing the right thing not following up so you guys have time to process all emails, but it has been 4 days. I've sent an email again (Ticket 15635). |
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