MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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July 22, 2015, 09:27:05 AM |
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Yeah it is risky , primedice is very very careful with its users privacy . But as i said support should improve very soon. They need to start improving it, when they make casino support has to be spot on. I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply .
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shulio
Legendary
Offline
Activity: 1540
Merit: 1016
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July 22, 2015, 12:38:32 PM |
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Yeah it is risky , primedice is very very careful with its users privacy . But as i said support should improve very soon. They need to start improving it, when they make casino support has to be spot on. I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply . hey MICRO, does this mean that you will be one of the new support staff? You said that there will be additional support staff and since stunna is very scared about getting new people for the support service, could this mean that he hired you for that?
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holdmyhand44
Newbie
Offline
Activity: 18
Merit: 0
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July 22, 2015, 08:21:29 PM |
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Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?
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Zaih
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July 23, 2015, 05:44:04 AM |
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Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?
I don't think they offer support for stolen coins. It's the users issue.
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Stunna (OP)
Legendary
Offline
Activity: 3192
Merit: 1279
Primedice.com, Stake.com
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July 23, 2015, 12:33:44 PM |
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Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?
I don't think they offer support for stolen coins. It's the users issue. Please use a secure password and if possible 2FA and keep your device secure. I've previously responded to your issue via PM and it simply isn't an issue on our end.
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s1ng
Legendary
Offline
Activity: 1218
Merit: 1001
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July 23, 2015, 03:37:11 PM |
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Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?
I don't think they offer support for stolen coins. It's the users issue. Please use a secure password and if possible 2FA and keep your device secure. I've previously responded to your issue via PM and it simply isn't an issue on our end. hi, Stunna What about my issue ? Why you ignore me ? Am I doing something wrong ? I have send daily payout 1MsgD1v4dqGPkCjbBoLHZqJNybyMXZNDf5 I should receive BTC 0.09
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steveds
Legendary
Offline
Activity: 966
Merit: 1000
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July 23, 2015, 03:54:30 PM |
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seems like more issues why dont you hire a fucking competent team of support
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arallmuus
Legendary
Offline
Activity: 2688
Merit: 1426
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July 23, 2015, 04:05:46 PM |
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seems like more issues why dont you hire a fucking competent team of support
They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it. Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff That should change soon , there should be some new support staff pretty soon .
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▀▀▀▀▀▀▀██████▄▄ ████████████████ ▀▀▀▀█████▀▀▀█████ ████████▌███▐████ ▄▄▄▄█████▄▄▄█████ ████████████████ ▄▄▄▄▄▄▄██████▀▀ | LLBIT | ▀█ | THE #1 SOLANA CASINO | ████████████▄ ▀▀██████▀▀███ ██▄▄▀▀▄▄█████ █████████████ █████████████ ███▀█████████ ▀▄▄██████████ █████████████ █████████████ █████████████ █████████████ █████████████ ████████████▀ | ████████████▄ ▀▀▀▀▀▀▀██████ █████████████ ▄████████████ ██▄██████████ ████▄████████ █████████████ █░▀▀█████████ ▀▀███████████ █████▄███████ ████▀▄▀██████ ▄▄▄▄▄▄▄██████ ████████████▀ | ........5,000+........ GAMES ......INSTANT...... WITHDRAWALS | ..........HUGE.......... REWARDS ............VIP............ PROGRAM | . PLAY NOW |
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FanEagle
Legendary
Offline
Activity: 3010
Merit: 1129
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July 23, 2015, 04:32:55 PM |
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They can always hire me, I love to handle issues. But I would never picked even if I would love to work for someone.
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bitbaby
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July 23, 2015, 04:45:42 PM |
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Yeah it is risky , primedice is very very careful with its users privacy . But as i said support should improve very soon. They need to start improving it, when they make casino support has to be spot on. I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply . In that case, I think it will be best to hire 1 or 2 people with less privileges to sort the emails and they can handle the few that doesn't involves resetting 2fa's or other account related queries which they can pass on to support but the rest of them which involves missing funds etc. can be handled by them and dump those which don't require any attention at all.
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steveds
Legendary
Offline
Activity: 966
Merit: 1000
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July 23, 2015, 04:50:45 PM |
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seems like more issues why dont you hire a fucking competent team of support
They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it. Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff That should change soon , there should be some new support staff pretty soon . i can name 15 + people trusted to do this
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arallmuus
Legendary
Offline
Activity: 2688
Merit: 1426
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July 23, 2015, 05:26:22 PM |
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They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it. Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff That should change soon , there should be some new support staff pretty soon . i can name 15 + people trusted to do this Trust is a matter of perspective. Those 15 peoples may be trustworthy to you but not to any other people. Whoever that 15 people is, isnt a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service
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▀▀▀▀▀▀▀██████▄▄ ████████████████ ▀▀▀▀█████▀▀▀█████ ████████▌███▐████ ▄▄▄▄█████▄▄▄█████ ████████████████ ▄▄▄▄▄▄▄██████▀▀ | LLBIT | ▀█ | THE #1 SOLANA CASINO | ████████████▄ ▀▀██████▀▀███ ██▄▄▀▀▄▄█████ █████████████ █████████████ ███▀█████████ ▀▄▄██████████ █████████████ █████████████ █████████████ █████████████ █████████████ ████████████▀ | ████████████▄ ▀▀▀▀▀▀▀██████ █████████████ ▄████████████ ██▄██████████ ████▄████████ █████████████ █░▀▀█████████ ▀▀███████████ █████▄███████ ████▀▄▀██████ ▄▄▄▄▄▄▄██████ ████████████▀ | ........5,000+........ GAMES ......INSTANT...... WITHDRAWALS | ..........HUGE.......... REWARDS ............VIP............ PROGRAM | . PLAY NOW |
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lastlove9091
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July 23, 2015, 05:29:37 PM |
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How about my issue .. Pls check support and PM i sent u.. @Stunna... I really love PD.. and I think I will have the answer soon
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FanEagle
Legendary
Offline
Activity: 3010
Merit: 1129
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July 23, 2015, 05:31:41 PM |
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Well, I did support service for years for free always on my duty, never leaked nothing, not even if they sent me pics of themselves.
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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July 23, 2015, 06:04:24 PM |
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seems like more issues why dont you hire a fucking competent team of support
They got tons of support request each day and not to mention that SOME are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it. Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff That should change soon , there should be some new support staff pretty soon . i can name 15 + people trusted to do this Some ?? If by some you mean 80%+ than yeah . Some people don't understand how important is to keep users privacy , especially in bitcoin world. Users that gamble in bitcoin mostly do that because they want they privacy and primedice very much respects and protects that. Its not an easy task to hire somebody for that job. Steveds you started asking to do support the first day you became mod . And i'm sure you would have lots of people to recommend for that job. I can't even be sure and suggest somebody for mod let alone for support .
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FanEagle
Legendary
Offline
Activity: 3010
Merit: 1129
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July 23, 2015, 06:15:42 PM |
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You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell. If there is anything I can help with I'm available.
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Pierre11
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July 23, 2015, 06:31:40 PM |
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You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell. If there is anything I can help with I'm available.
Are you blind? Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself. At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck
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cazkooo
Legendary
Offline
Activity: 1540
Merit: 1013
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July 23, 2015, 06:37:48 PM |
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You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell. If there is anything I can help with I'm available.
Are you blind? Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself. At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck Atleast he does not have any negative trust like you candy so why not perhaps there is a chance for him but I think if stunna will choose someone than I think that man will be micro because I can see that stunna trust micro alot.
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Somekindabitcoin
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July 23, 2015, 06:54:13 PM |
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I just came to Primedice and I see there's 0.05 BTC waiting right for me! I wonder how much it was worth when I sent it here and forgot about it
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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July 23, 2015, 07:37:45 PM |
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You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell. If there is anything I can help with I'm available.
Are you blind? Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself. At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck Well you cant be much more wrong than that .
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