Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[MICRO]

They should hire more support people,to handle better the requests.
Or: split the support in different emails,like:
One guy does only deposit and withdrawals,
Another login access and something else
Another another thing
Another bug hunters...
Is it impossible what I say? 

It has been suggested for a few times, but Micro also mentioned that it could be risky to add support staff casually.
https://bitcointalk.org/index.php?topic=208986.msg11336890#msg11336890

But in the end, it seems they have finally found some people they trust.
https://bitcointalk.org/index.php?topic=208986.msg11904187#msg11904187

Yeah it is risky , primedice is very very careful with its users privacy .

But as i said support should improve  very soon. They need to start improving it, when they make casino support has to be spot on.

I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply .

[shulio]

They should hire more support people,to handle better the requests.
Or: split the support in different emails,like:
One guy does only deposit and withdrawals,
Another login access and something else
Another another thing
Another bug hunters...
Is it impossible what I say? 

It has been suggested for a few times, but Micro also mentioned that it could be risky to add support staff casually.
https://bitcointalk.org/index.php?topic=208986.msg11336890#msg11336890

But in the end, it seems they have finally found some people they trust.
https://bitcointalk.org/index.php?topic=208986.msg11904187#msg11904187

Yeah it is risky , primedice is very very careful with its users privacy .

But as i said support should improve  very soon. They need to start improving it, when they make casino support has to be spot on.

I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply .

hey MICRO, does this mean that you will be one of the new support staff? You said that there will be additional support staff and since stunna is very scared about getting new people for the support service, could this mean that he hired you for that?

[holdmyhand44]

Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?

[Zaih]

Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?

I don't think they offer support for stolen coins. It's the users issue.

[Stunna]

Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?

I don't think they offer support for stolen coins. It's the users issue.

Please use a secure password and if possible 2FA and keep your device secure. I've previously responded to your issue via PM and it simply isn't an issue on our end.

[s1ng]

Over 2 week and my issue still is not SOLVED. 1 btc stolen from my account you can see in posts in past. But still nothing solved. Support doesn't answer. Stunna said 1 day later he will let me know about all. And 2 week passed. Nothing comes. Stunna doesn't write. Or support. What is it really?

I don't think they offer support for stolen coins. It's the users issue.

Please use a secure password and if possible 2FA and keep your device secure. I've previously responded to your issue via PM and it simply isn't an issue on our end.

hi, Stunna
What about my issue ? Why you ignore me ? Am I doing something wrong ?
I have send daily payout 1MsgD1v4dqGPkCjbBoLHZqJNybyMXZNDf5
I should receive BTC 0.09 

[steveds]

seems like more issues why dont you hire a fucking competent team of support

[arallmuus]

seems like more issues why dont you hire a fucking competent team of support

They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it.
Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff

That should change soon , there should be some new support staff pretty soon .

[FanEagle]

They can always hire me, I love to handle issues. But I would never picked even if I would love to work for someone.

[bitbaby]

They should hire more support people,to handle better the requests.
Or: split the support in different emails,like:
One guy does only deposit and withdrawals,
Another login access and something else
Another another thing
Another bug hunters...
Is it impossible what I say? 

It has been suggested for a few times, but Micro also mentioned that it could be risky to add support staff casually.
https://bitcointalk.org/index.php?topic=208986.msg11336890#msg11336890

But in the end, it seems they have finally found some people they trust.
https://bitcointalk.org/index.php?topic=208986.msg11904187#msg11904187

Yeah it is risky , primedice is very very careful with its users privacy .

But as i said support should improve  very soon. They need to start improving it, when they make casino support has to be spot on.

I agree with you guys that pd has a bit slow support and its the only downside to primedice. But you guys wouldn't believe what kind of emails they get every day . I know that because i am moderator on primedice facebook page and also when i try to help somebody with theirs "important " support ticket and then it turns out its complete bullshit and i see why they did not reply .

In that case, I think it will be best to hire 1 or 2 people with less privileges to sort the emails and they can handle the few that doesn't involves resetting 2fa's or other account related queries which they can pass on to support but the rest of them which involves missing funds etc. can be handled by them and dump those which don't require any attention at all.

[steveds]

seems like more issues why dont you hire a fucking competent team of support

They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it.
Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff

That should change soon , there should be some new support staff pretty soon .

i can name 15 + people trusted to do this

[arallmuus]

They got tons of support request each day and not to mention that some are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it.
Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff

That should change soon , there should be some new support staff pretty soon .

i can name 15 + people trusted to do this

Trust is a matter of perspective. Those 15 peoples may be trustworthy to you but not to any other people. Whoever that 15 people is, isnt a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service

[lastlove9091]

How about my issue .. Pls check support and PM i sent u.. @Stunna... I really love PD.. and I think I will have the answer soon

[FanEagle]

Well, I did support service for years for free always on my duty, never leaked nothing, not even if they sent me pics of themselves.

[MICRO]

seems like more issues why dont you hire a fucking competent team of support

They got tons of support request each day and not to mention that SOME are just troll mail. It is pretty easy to hire someone competent enough to be your support staff however it is hard to find someone trustworthy to handle it.
Stunna will not be risking his player's confidential such as email or BTC address to some random guy however Micro has announced that there will be a new support staff soon . Things could be better with the new support staff

That should change soon , there should be some new support staff pretty soon .

i can name 15 + people trusted to do this

Some ?? If by some you mean 80%+ than yeah .

Some people don't understand how important is to keep users privacy , especially in bitcoin world. Users that gamble in bitcoin mostly do that because they want they privacy and primedice very much respects and protects that.

Its not an easy task to hire somebody for that job.

Steveds you started asking to do support the first day you became mod . And i'm sure you would have lots of people to recommend for that job.

I can't even be sure and suggest somebody for mod let alone for support .

[FanEagle]

You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell.
If there is anything I can help with I'm available.

[Pierre11]

You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell.
If there is anything I can help with I'm available.

Are you blind?

Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself.

At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck

[cazkooo]

You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell.
If there is anything I can help with I'm available.

Are you blind?

Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself.

At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck

Atleast he does not have any negative trust like you candy so why not perhaps there is a chance for him but I think if stunna will choose someone than I think that man will be micro because I can see that stunna trust micro alot.

[Somekindabitcoin]

I just came to Primedice and I see there's 0.05 BTC waiting right for me! I wonder how much it was worth when I sent it here and forgot about it

[MICRO]

You know me MICRO, I never act in disrespect of anyone, and I love to keep my anonymity around me, and so I care about respecting other's privacy aswell.
If there is anything I can help with I'm available.

Are you blind?

Stunna has autism, and Edward is a 80 year-old man. MICRO is a stuck-up druggy who cares nothing except himself.

At least that's how I imagine them, or at least how they act. And you're still trying to convince them? Good luck

Well you cant be much more wrong than that .