Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[Simba84]

I have problems logging in of my accounts. The answer is always the same: "unauthorized"
So I can't even open a ticket!
Besides, I have several BTC in balance.
I ask, politely, if I can send a PM to MICRO or Stunna with the data of my accounts.

Thank you

Hi PD Support, we are still waiting for our 5 accounts are restored. I sent the additional data requested by yours this morning, but still nothing....

Please check my ticket number 15319

Thank you

[Eremitos]

Hi Micro,

I know that you're extremely busy and you're doing very good job, but I just want to ask - is it possible just to estimate if it is going to take hours or days till it's all sorted out?

[mokhtar1306]

hey micro
i have sent a ticket and waited a lot..i have lost my balance after maintenance and also my stats
my request is 15433 .i'm waiting for you to fix it soon
also my other account has been banned and i dont know why ..the request is 15170 i hope you fix it
i'm waiting for you .thanks

[MICRO]

After creating a Support Ticket, I've received a list with questions to get access again to my account.
Apparently my password is not enough. Does that mean the passwords got compromised? Or did break something in the database? I'm curious: what happened?

Hey,

Password does not help us since all passwords are hashed and we cant see them.

[MICRO]

Hey,

We are working on this. Please be patient. A lot of accounts will be sorted out in next couple of hours.
For the rest please submit ONLY 1 ticket. That is very important.

Some people send 10 - 50 tickets and its very hard for me to do the legit ones fast.

Sorry again for the inconvenience.

To Micro and Team...thx guys.

I also submitted a ticket yesterday(only one) no.15363 and are also just waiting for my account Ga*******y26 to become authorized. My BTC was sitting at 3.56 BTC at time of failure so I'm a bit anxious to see my money again  

PS: Micro I sent you a PM with the whole story.

I am still unable to get to my funds after almost 4 days now...

Is anyone else thinking what I'm thinking?

I have another account my wife uses (Oc******e27) that had more BTC in but I pulled out most just in case it also gets sucked into this mess. I hope the bonuses they promise are substantial. I have lost some serious coin on the market since BTC is on the up recently.

Come on Micro and Stunna, prove us wrong and set our minds at ease by fixing this problem.

PS: Micro did you get my PM?... I have submitted a second ticket(15575) since there was no response after the first reply email on the first ticket(15363)

Wow!!!!!!!Wow!!!!!!Wow!!!!!!!Wow!!!!!!!

Thanks Micro, Stunna and the Team at PD!!!

You have fixed my account, fixed my balance and given me a substantial bonus to boot. I love you guys and thanks again...

Now I guess you can all go and have a break...you deserve it(Not that devs ever sleep )

Thanks again guys...PD Rules the roost!

NP, thank you for your patience.

[mokhtar1306]

hey micro

i have sent a ticket and waited a lot..i have lost my balance after maintenance and also my stats

my request is 15433 .i'm waiting for you to fix it soon

i have send my data . request is 15665

please try to fixit soon . thank you

[fulgdenea]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

[Askooo]

After creating a Support Ticket, I've received a list with questions to get access again to my account.
Apparently my password is not enough. Does that mean the passwords got compromised? Or did break something in the database? I'm curious: what happened?

Hey,

Password does not help us since all passwords are hashed and we cant see them.

I got an account but no money there and I sent you evidence that there were please look at my request (15336 and 15622)

[mokhtar1306]

hey micro

i have recieved an email from malden and i have sent my stats but no replay

i hope he fix this soon..request (15554 )

[MICRO]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

[mokhtar1306]

Hey micro .

i have been waiting for 3 days.

can you please solve it. 

reuest (15554 )

[WishICanTurnBackTime]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

Can you take a look at the request no. (15477)? I am waiting quite a while (4 days) here for this thing to be solved ( not saying that you guys are slow but i know that is because some selfish peeps who created more than 10 tickets at once) . So hang in there please! Thanks you guys are working hard for us!

[Askooo]

Hey micro .

i have been waiting for 3 days.

can you please solve it. 

reuest (15554 )

and im waiting 3+++ days and where previously created ticket 15336

[MICRO]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

Can you take a look at the request no. (15477)? I am waiting quite a while (4 days) here for this thing to be solved ( not saying that you guys are slow but i know that is because some selfish peeps who created more than 10 tickets at once) . So hang in there please! Thanks you guys are working hard for us!

You would not be wrong we are quite slow. But we have to be. We need to check a lot of stuff and that takes time.
And yeah spammers and people trying to claim others accounts are not helping.

Everbody has been waiting for around the same time.
First day we had to find ways to do this fool proof.
And now we are actively fixing it case by case.

So please bear with us.

Ofc everybody can make new accounts to play while this is sorted. New accounts wont be affected.

[WishICanTurnBackTime]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

Can you take a look at the request no. (15477)? I am waiting quite a while (4 days) here for this thing to be solved ( not saying that you guys are slow but i know that is because some selfish peeps who created more than 10 tickets at once) . So hang in there please! Thanks you guys are working hard for us!

You would not be wrong we are quite slow. But we have to be. We need to check a lot of stuff and that takes time.
And yeah spammers are not helping.

Everbody has been waiting for around the same time.
First day we had to find ways to do this fool proof.
And now we are actively fixing it case by case.

So please bear with us.

Ofc everybody can make new accounts to play while this is sorted. New accounts wont be affected.

Alright! Thanks for updating me with the info! And Hang in there ! I hope you can solve this database problem as fast as you could so that everyone can enjoy and the support team can rest!

[yellowsun64]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

Still waiting and had provide all the possible information to help  

[mokhtar1306]

micro !

we know you're working hard to fix all the problems and to get our data bck..thank you for your hard work. hope you fix all accounts soon

[Askooo]

Anybody can explain what happened exactly with PD and what is the cause of this problem to lost access to my account, the list of question is just headache for me and it didn't make any sense, when that issue happened due to lost of some database which is mistake of developer, than why we have to send our personal info there?

It is very complicated issue with db.
Kinda made it hard for us to check ownership of some accounts. So that is why we ask those questions.
We already gave out huge amount in bonuses to try and compensate for the inconvenience and waiting.
We will try to make it up to you all after we sort out all accounts that were affected.

Me and developer have been working at this for 8 hours straight and sorted out a lot of users and gave out a lot of bonuses.
He will take a break now for a bit and i can use one to . Only got like 4hrs sleep last night.
Trust me we are working on this very hard and we are trying to compensate for the inconvenience we caused you by this.

Thanks to all people who are waiting . And to users who posted here that we solved it for them and that they got bonuses.

Can you take a look at the request no. (15477)? I am waiting quite a while (4 days) here for this thing to be solved ( not saying that you guys are slow but i know that is because some selfish peeps who created more than 10 tickets at once) . So hang in there please! Thanks you guys are working hard for us!

You would not be wrong we are quite slow. But we have to be. We need to check a lot of stuff and that takes time.
And yeah spammers and people trying to claim others accounts are not helping.

Everbody has been waiting for around the same time.
First day we had to find ways to do this fool proof.
And now we are actively fixing it case by case.

So please bear with us.

Ofc everybody can make new accounts to play while this is sorted. New accounts wont be affected.

do my will, I've been waiting 3 days for the people who gave the application after they have all done and have not done my IM WAITING 3 DAY ++

[5leepyJoe]

do my will, I've been waiting 3 days for the people who gave the application after they have all done and have not done my IM WAITING 3 DAY ++

Swallow a bug already good lawd.

[Askooo]

do my will, I've been waiting 3 days for the people who gave the application after they have all done and have not done my IM WAITING 3 DAY ++

Swallow a bug already good lawd.

Sorry for my mistakes