RGBKey
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March 31, 2018, 06:24:35 PM |
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For all the people quoting me, I've was able to recover my account with the assistance of Primedice support.
Accounts weren't locked because you were trying with incorrect passwords. I hink they have locked all the accounts so that you can prove that you are the real owners of the account by providing some proofs. Idk why are they doing it.As far as I'm aware accounts are only temporarily locked after too many incorrect password attempts. Have you tried logging in after waiting a bit? PM me your username
But why Stunna said that accounts are temporarily locked for too many incorrect password attempts? What kind of proofs you're talking about? Because RGBKey never mentioned anything about he provided any proofs to get back his account. Also, you said that all accounts are locked but my account is not locked yet. I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
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Unlike traditional banking where clients have only a few account numbers, with Bitcoin people can create an unlimited number of accounts (addresses). This can be used to easily track payments, and it improves anonymity.
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MinerHQ
Legendary
Offline
Activity: 1456
Merit: 1023
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April 01, 2018, 02:44:27 AM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email.
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Real14Hero
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April 01, 2018, 02:54:56 AM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email. Basically these questions are asked while recovering accounts or unlocking them : What is the username you want to recover? What country did you most recently log into your Primedice account from? What state/region did you most recently log into your Primedice account from? What ISP (Internet Service Provider) did you most recently log into your Primedice account from? What is your current public IP address? (you can find this on Google Search engine) What is your deposit address? What email is connected to this account? What email is connected to this account? Have you sent or received any tips from other account, and if so, please, tell us the usernames? Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission? Apart from this a signed message from your address which you used to deposit will also act as a very solid proof.
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MinerHQ
Legendary
Offline
Activity: 1456
Merit: 1023
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April 01, 2018, 03:54:55 AM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email. Basically these questions are asked while recovering accounts or unlocking them : What is the username you want to recover? What country did you most recently log into your Primedice account from? What state/region did you most recently log into your Primedice account from? What ISP (Internet Service Provider) did you most recently log into your Primedice account from? What is your current public IP address? (you can find this on Google Search engine) What is your deposit address? What email is connected to this account? What email is connected to this account? Have you sent or received any tips from other account, and if so, please, tell us the usernames? Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission? Apart from this a signed message from your address which you used to deposit will also act as a very solid proof. Thanks for the details. I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account? Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
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Real14Hero
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April 01, 2018, 04:54:59 AM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email. Basically these questions are asked while recovering accounts or unlocking them : What is the username you want to recover? What country did you most recently log into your Primedice account from? What state/region did you most recently log into your Primedice account from? What ISP (Internet Service Provider) did you most recently log into your Primedice account from? What is your current public IP address? (you can find this on Google Search engine) What is your deposit address? What email is connected to this account? What email is connected to this account? Have you sent or received any tips from other account, and if so, please, tell us the usernames? Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission? Apart from this a signed message from your address which you used to deposit will also act as a very solid proof. Thanks for the details. I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account? Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership. There might be instances when both the email and primedice account can get compromised. In such situations in order to save your account from indulging in any fraudulent activity , sometimes these checks are necessary. This is because we are talking about money here and many times we are talking about a lot of money that primedice cannot afford to process without security checks. So I don't see any issues in these checks
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adaseb
Legendary
Offline
Activity: 3752
Merit: 1710
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April 01, 2018, 08:01:21 AM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email. Basically these questions are asked while recovering accounts or unlocking them : What is the username you want to recover? What country did you most recently log into your Primedice account from? What state/region did you most recently log into your Primedice account from? What ISP (Internet Service Provider) did you most recently log into your Primedice account from? What is your current public IP address? (you can find this on Google Search engine) What is your deposit address? What email is connected to this account? What email is connected to this account? Have you sent or received any tips from other account, and if so, please, tell us the usernames? Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission? Apart from this a signed message from your address which you used to deposit will also act as a very solid proof. Thanks for the details. I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account? Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership. There might be instances when both the email and primedice account can get compromised. In such situations in order to save your account from indulging in any fraudulent activity , sometimes these checks are necessary. This is because we are talking about money here and many times we are talking about a lot of money that primedice cannot afford to process without security checks. So I don't see any issues in these checks I think the reason why is to protect the extra lazy people who have like 100 accounts all with the same username and password. Most people would forget setting a unique password for each service so to make things easier people just use one simple password for everything. After all who would want to hack into someone's Facebook account. Nothing really to steal there. Bitcoin and crypto is obviously different but many new adopters don't know that. Hence they want extra proof incase someone's username and password is identical to logging into their email provider.
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eaLiTy
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April 01, 2018, 10:27:16 PM |
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I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back.
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MinerHQ
Legendary
Offline
Activity: 1456
Merit: 1023
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April 02, 2018, 01:38:38 AM |
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I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back. If you enabled your 2fa then no need to lock your account right? Because they know that it is not so easy to hack 2fa enabled accounts. But anyway they also got a valid reason for the security of user accounts so they may be doing all this hard work. Because it also adds more workload on their support team to help each and every user whos accounts are locked.
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Xylber
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April 02, 2018, 07:51:15 PM |
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For all the people quoting me, I've was able to recover my account with the assistance of Primedice support.
Good one For all the people quoting me, I've was able to recover my account with the assistance of Primedice support.
Accounts weren't locked because you were trying with incorrect passwords. I hink they have locked all the accounts so that you can prove that you are the real owners of the account by providing some proofs. Idk why are they doing it.As far as I'm aware accounts are only temporarily locked after too many incorrect password attempts. Have you tried logging in after waiting a bit? PM me your username
But why Stunna said that accounts are temporarily locked for too many incorrect password attempts? What kind of proofs you're talking about? Because RGBKey never mentioned anything about he provided any proofs to get back his account. Also, you said that all accounts are locked but my account is not locked yet. Mine neither, another possibility is to try to log-in from other country's IP.
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RGBKey
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April 02, 2018, 08:23:33 PM |
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For all the people quoting me, I've was able to recover my account with the assistance of Primedice support.
Good one What reason would I have to lie?
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adaseb
Legendary
Offline
Activity: 3752
Merit: 1710
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April 02, 2018, 11:49:06 PM |
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I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back. If you enabled your 2fa then no need to lock your account right? Because they know that it is not so easy to hack 2fa enabled accounts. But anyway they also got a valid reason for the security of user accounts so they may be doing all this hard work. Because it also adds more workload on their support team to help each and every user whos accounts are locked. Even if 2FA is enabled the accounts can still get locked due to repeated failed login attempts. Lately if you go to the Cryptopia thread many are getting their accounts temp locked due to too many hackers trying to login. And we all use 2FA on that site. Basically if you keep any large BTC you should have a unique email, unique username and unique password to avoid this from causing annoyances.
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milewilda
Legendary
Offline
Activity: 3108
Merit: 1127
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April 03, 2018, 11:44:42 PM |
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I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back. If you enabled your 2fa then no need to lock your account right? Because they know that it is not so easy to hack 2fa enabled accounts. But anyway they also got a valid reason for the security of user accounts so they may be doing all this hard work. Because it also adds more workload on their support team to help each and every user whos accounts are locked. Even if 2FA is enabled the accounts can still get locked due to repeated failed login attempts. Lately if you go to the Cryptopia thread many are getting their accounts temp locked due to too many hackers trying to login. And we all use 2FA on that site. Basically if you keep any large BTC you should have a unique email, unique username and unique password to avoid this from causing annoyances. Some sites do automatically locked out when you do already submitted failed attempts in logged in details but some sites doesnt have this feature thats why 2fa is always been suggested. This is why im scared to store up large sums of bitcoin either on a gambling site or into an exchangers.Be always responsible when it comes to account security because i have experienced too on having an email prompt of attempted logged in into some of my accounts (mixed) which mostly resides on russia and korea.
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BTCevo
Legendary
Offline
Activity: 1834
Merit: 1008
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April 04, 2018, 10:43:25 AM |
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I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back. If you enabled your 2fa then no need to lock your account right? Because they know that it is not so easy to hack 2fa enabled accounts. But anyway they also got a valid reason for the security of user accounts so they may be doing all this hard work. Because it also adds more workload on their support team to help each and every user whos accounts are locked. Even if 2FA is enabled the accounts can still get locked due to repeated failed login attempts. Lately if you go to the Cryptopia thread many are getting their accounts temp locked due to too many hackers trying to login. And we all use 2FA on that site. Basically if you keep any large BTC you should have a unique email, unique username and unique password to avoid this from causing annoyances. But what is the point of hacker doing this? They know that they can't hack 2FA users but why they still want to login with it? Does not make sense here. I think 2FA is the best security ever nowadays but I still prefer to put an extra layer for security which is email pretected so it will help users to have more secure account Although it is just a small number of btc must need to have this security too to protect everything inside
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Erich2
Newbie
Offline
Activity: 9
Merit: 0
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April 04, 2018, 12:21:24 PM |
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Hey, Primedice.com! I'm a developer. Would you consider opening up API for my gambling project? If we set lower limits for my site and split profits, It could be interesting!
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veleten
Legendary
Offline
Activity: 2016
Merit: 1106
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April 04, 2018, 05:01:00 PM |
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I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.
Then something not correct here. Did I miss anything to understand this issue? What kind of documents do they ask to prove your ownership? Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email. Basically these questions are asked while recovering accounts or unlocking them : What is the username you want to recover? What country did you most recently log into your Primedice account from? What state/region did you most recently log into your Primedice account from? What ISP (Internet Service Provider) did you most recently log into your Primedice account from? What is your current public IP address? (you can find this on Google Search engine) What is your deposit address? What email is connected to this account? What email is connected to this account? Have you sent or received any tips from other account, and if so, please, tell us the usernames? Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission? Apart from this a signed message from your address which you used to deposit will also act as a very solid proof. Thanks for the details. I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account? Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership. because your email could have been hacked or you could have lost access to it it is better to make sure the person who is asking to get the account back is the original owner I was logged in on my main so didn't have to provide any details,but had to do so for my bank it took some time,yes,was nothing too exciting of course,since you had to answer questions but I got access back pretty fast and kudos for the support team for not making it more complicated than neccessary
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adaseb
Legendary
Offline
Activity: 3752
Merit: 1710
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April 04, 2018, 10:04:22 PM |
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Hey, Primedice.com! I'm a developer. Would you consider opening up API for my gambling project? If we set lower limits for my site and split profits, It could be interesting!
They already have an API you can freely use. Many are already using it with their 3rd party autobots. However be careful with your API keys because if you leak those keys then someone can make unauthorized withdraw from your account.
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Xylber
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April 04, 2018, 10:09:45 PM |
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For all the people quoting me, I've was able to recover my account with the assistance of Primedice support.
Good one What reason would I have to lie? lol, "Lost in Translation", I mean for real I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?
Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.
I had my two factor authentication enabled and still i was not able to prove my account the first time around as they promised to follow up with the details in my mail ID and i did not get any mail from them and after a couple of days i had to contact them again and verify the details once again, i was not active in the site for a while and so it was hard to find my old transaction details and IP address i was using a year back , but luckily i found them from my old hard disk, if not for those transactions and logs i do not think i would have got my account back. If you enabled your 2fa then no need to lock your account right? Because they know that it is not so easy to hack 2fa enabled accounts. But anyway they also got a valid reason for the security of user accounts so they may be doing all this hard work. Because it also adds more workload on their support team to help each and every user whos accounts are locked. Even if 2FA is enabled the accounts can still get locked due to repeated failed login attempts. Lately if you go to the Cryptopia thread many are getting their accounts temp locked due to too many hackers trying to login. And we all use 2FA on that site. Basically if you keep any large BTC you should have a unique email, unique username and unique password to avoid this from causing annoyances. But what is the point of hacker doing this? They know that they can't hack 2FA users but why they still want to login with it? Does not make sense here. I think 2FA is the best security ever nowadays but I still prefer to put an extra layer for security which is email pretected so it will help users to have more secure account Although it is just a small number of btc must need to have this security too to protect everything inside The hacker does not know about 2FA until he logs in. Maybe he has a bot that automatically tries all user/passwords x times. I take notes about when I deposit (accounts, date, amount), some bet IDs and some tips. In case I lost access to my account, I can provide my personal info, and that additional data as proof Hey, Primedice.com! I'm a developer. Would you consider opening up API for my gambling project? If we set lower limits for my site and split profits, It could be interesting!
https://primedice.com/api
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Erich2
Newbie
Offline
Activity: 9
Merit: 0
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April 05, 2018, 10:43:37 AM |
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Hey, Primedice.com! I'm a developer. Would you consider opening up API for my gambling project? If we set lower limits for my site and split profits, It could be interesting!
They already have an API you can freely use. Many are already using it with their 3rd party autobots. However be careful with your API keys because if you leak those keys then someone can make unauthorized withdraw from your account. Thanks, adaseb! I did not even check their site, lol. Sorry for such silly question
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