BetcoinSports.com Betcoin.ag-LIVE-Football Soccer eSports-#1 Casino Poker Sports

[Gogo ppp]

Well, Betcoinsports is consistent.

No promised follow thru to the email you sent me on April 3rd.

No response to date to the email I sent you on June 24th, nor the 2nd send (after getting no response) on June 26th.

No response to my followup post here of July 1st, recounting the above. (Post #1050 - above).


I'm really glad you've hired a large 24/7 support team, including a dedicated person for this thread.

Have they all passed away?


This sure makes me feel secure about depositing and betting at your sportsbook...

BetcoinSports - "Our live support team is available 24 hours everyday to answer any questions you may have, anytime. Thank you for your support and good luck!"


On April 2nd I sent the following to BetcoinSports:

"1) You list "Aussie Rules" on the left menu, but clicking on it reveals no games.

2) Can you add Nascar to your Motorsports?

3) For Rugby League and Rugby Union, can you add for moneyline betting "Team A vs Team B" with NO draw option?

Thank you."


And the following day (April 3rd) was pleased to get this response:

"Excellent suggestions.
>
> Yes
> Yes
> Yes
>
> Please give us 2 weeks on this. Thank you for the suggestions."




A week ago on June 24th sent this to you:


[After reproducing the above emails]

"It's now almost 3 months later:

1) You have 1 AFL game listed, although there are 6 this weekend.

You also only list the moneyline, whereas other books also list a pointspread, which I am interested in as well.


2) I don't see Nascar listed.

For that matter, I don't see the entire category of "Motorsports" listed.



3) I can't tell if you've added "for moneyline betting "Team A vs Team B" with NO draw option?"

because you're not listing any NRL games for this weekend, whereas other books are currently listing all 8 games for this weekend.


I'd add to my request list:

Can you give an MLB option for Listed Pitchers.

I see currently you don't list pitchers.


Looking forward to hearing from you."



Got no response after 3 days, so resent it.


It's now one week gone by, no response at all.


NOTE - I see that this week you are listing Motorsports and do list this weekend's Nascar race. However, no lines are posted for it.

[Gogo ppp]

I forgot to mention - I did receive  an email from your company today.

I had a miserable time trying to register with Betcoinsports.com (See posts #1024-1025 in this thread).

I finally had the live chat cs person close an account I'd opened but could never re-enter.

I then opened a new account with a different username.

The cs rep assured me that the first account was fully closed (as I didn't want to be accused in the future of violating any rule of having 2 accounts), and the system also told me that when I tested it by trying to login to the old account.

Today I received an advertising email from Betcoin - sent to the Username of the account which has been closed.

Nothing received to the username of the active account.


Well done!

[fox19891989]

I forgot to mention - I did receive  an email from your company today.

I had a miserable time trying to register with Betcoinsports.com (See posts #1024-1025 in this thread).

I finally had the live chat cs person close an account I'd opened but could never re-enter.

I then opened a new account with a different username.

The cs rep assured me that the first account was fully closed (as I didn't want to be accused in the future of violating any rule of having 2 accounts), and the system also told me that when I tested it by trying to login to the old account.

Today I received an advertising email from Betcoin - sent to the Username of the account which has been closed.

Nothing received to the username of the active account.

Well done!

Hmm, do you have balance on that account? Some agents are not professional there, I only have 1 account, but the account nickname is different from my username, so the CS agent accused me I had 2 accounts, I was miserable on this site before, but now everything is OK. Cos PR team apologized to me. I just hope that stupid CS agent won't answer my questions any more, or his hysterical answers makes me sick.

[Gogo ppp]

The Nascar race begins in a few hours.

You have a listing for "Outrights -Winner" and for "Top 3", but no odds posted.

You do have matchups posted, with outrageously overpriced odds of -122.5/-122.5    1.8163/1.8163, while other books generally use -110/-110  1.9091/1.9091.

Ripoff.

And incompetent for not posting odds yet, even though you've prepared the category.

[jeremypwr]

Betcoin sucks.  They don't care about their players.  Make a note of it

[Gogo ppp]

I forgot to mention - I did receive  an email from your company today.

I had a miserable time trying to register with Betcoinsports.com (See posts #1024-1025 in this thread).

I finally had the live chat cs person close an account I'd opened but could never re-enter.

I then opened a new account with a different username.

The cs rep assured me that the first account was fully closed (as I didn't want to be accused in the future of violating any rule of having 2 accounts), and the system also told me that when I tested it by trying to login to the old account.

Today I received an advertising email from Betcoin - sent to the Username of the account which has been closed.

Nothing received to the username of the active account.

Well done!

Hmm, do you have balance on that account? Some agents are not professional there, I only have 1 account, but the account nickname is different from my username, so the CS agent accused me I had 2 accounts, I was miserable on this site before, but now everything is OK. Cos PR team apologized to me. I just hope that stupid CS agent won't answer my questions any more, or his hysterical answers makes me sick.

"Hmm, do you have balance on that account? Some agents are not professional there..."

No balance in the first account which was supposedly "closed" at my request.
I wouldn't deposit in it because it wouldn't accept my login name/password.
I did a password reset, it told me I'd successfully reset the password, immediately after that it wouldn't let me login.

So no, never deposited into that one.
But apparently the system doesn't see it as closed, although I was told it was.


This book appears to have a lot of problems, such as announcing that it's hired a lot of cs people including someone dedicated to this thread,  and then ignoring my emails and my posts above.

[Betcoin.AG]

Gogo ppp what is your Betcoin login name?  We are terribly sorry about your inconvenience however we are very pleased to report an overall increase in player volume at BetcoinSports.com and less players having problems with the introduction of 24/7 customer support.  We have also had many very positive comments on the 24/7 customer support of which many members are still in training to be able to solve all issues quickly.  We know that we can't make 100% of our great players happy 100% of the time, but we will always strive to achieve this.  Please let me know your username so that we can help you quickly.  

[Betcoin.AG]

Betcoin sucks.  They don't care about their players.  Make a note of it

Well this is odd jeremypwr, considering how you promote your affiliates in your signature and your extremely high interest in working with Betcoin even further.  We have a long chat history with you where you speak very highly of Betcoin and our commitment to our players and how much you would like to be move involved, therefore we are more than a bit surprised to read this.  Also, our decision to add 24/7 customer support is 100% for the players and is a big time and financial commitment.  Fortunately, it has been very beneficial to most players and we have seen a tremendous increase in activity.  

[Betcoin.AG]

Earn Betback and Lossback for Wagers placed at Betcoin.ag

Our new VIP program rewards you a percentage of your btc back to you for playing!  The new Betcoin VIP Player's Club is here.

The Betcoin.ag VIP Player's Club features 19 levels and big rewards for casino, sports book and poker room play and includes a Daily SURPRISE BOX based on your level!

https://www.betcoin.ag/betcoinag-announces-new-vip-players-club-bonus

VIP Player's Club Announcement Bonus
To celebrate our new VIP Player's Club we are offering a limited time 100% deposit bonus in the casino up to 1 btc. Simply deposit 0.05 btc or more today at anytime on 12/29/2014 or 12/30/2014, comment on this thread about what your favorite part of the bonus program is and submit a ticket at www.betcoin.ag/support with your username, amount deposited and VIP Player's Club Bonus in the subject to earn your bonus. This bonus will expire Tuesday, December 30 at 8pm EST.

Please visit the Betcoin VIP Player's Club at www.betcoin.ag/vip

[jeremypwr]

Betcoin sucks.  They don't care about their players.  Make a note of it

Well this is odd jeremypwr, considering how you promote your affiliates in your signature and your extremely high interest in working with Betcoin even further.  We have a long chat history with you where you speak very highly of Betcoin and our commitment to our players and how much you would like to be move involved, therefore we are more than a bit surprised to read this.  Also, our decision to add 24/7 customer support is 100% for the players and is a big time and financial commitment.  Fortunately, it has been very beneficial to most players and we have seen a tremendous increase in activity.  

Clearly an error on my end.      Wrong url.. 

[Gogo ppp]

Gogo ppp what is your Betcoin login name?  We are terribly sorry about your inconvenience however we are very pleased to report an overall increase in player volume at BetcoinSports.com and less players having problems with the introduction of 24/7 customer support.  We have also had many very positive comments on the 24/7 customer support of which many members are still in training to be able to solve all issues quickly.  We know that we can't make 100% of our great players happy 100% of the time, but we will always strive to achieve this.  Please let me know your username so that we can help you quickly.  

"Please let me know your username so that we can help you quickly."


Which issue are you referring to helping me with once you get my username?




" ...less players having problems with the introduction of 24/7 customer support.  We have also had many very positive comments on the 24/7 customer support of which many members are still in training to be able to solve all issues quickly.  We know that we can't make 100% of our great players happy 100% of the time, but we will always strive to achieve this."


That's all very nice, but it doesn't change the fact that:

"No response to date to the email I sent you on June 24th [2 weeks ago], nor the 2nd send (after getting no response) on June 26th."

Also no one -  including you - has yet to respond to the issue in those emails, reproduced in post #1050 above [posted July 1st, 6 days ago], as well as the issues in post #1054 above.

[Betcoin.AG]

"Please let me know your username so that we can help you quickly."

Which issue are you referring to helping me with once you get my username?

"No response to date to the email I sent you on June 24th [2 weeks ago], nor the 2nd send (after getting no response) on June 26th."

Also no one -  including you - has yet to respond to the issue in those emails, reproduced in post #1050 above [posted July 1st, 6 days ago], as well as the issues in post #1054 above.

You ask what issues that we will help you with with your username?  Your email / ticket related issues.

We will be able to help you with responding to your tickets / emails that you say were not responded to 2 weeks ago.  We ask you for your username because we will be able to quickly look up your tickets / emails with your username because at present we are not seeing any outstanding tickets or emails.  

As to your second point, no one has responded to the those emails because we don't have a username or email address to look up to find them and for some reason you refuse to provide that here and have your situation resolved.

As to your other question, we are adding in more and more wagering options which have been a bit delayed, but we will have many more wagering options in due time including the ones you have suggested.  

You can pm it if you prefer of course as we prefer discussing your emails privately however will also resolve your issues publicly if you prefer. 

[Betcoin.AG]

Earn Betback and Lossback for Wagers placed at Betcoin.ag

Our new VIP program rewards you a percentage of your btc back to you for playing!  The new Betcoin VIP Player's Club is here.

The Betcoin.ag VIP Player's Club features 19 levels and big rewards for casino, sports book and poker room play and includes a Daily SURPRISE BOX based on your level!

https://www.betcoin.ag/betcoinag-announces-new-vip-players-club-bonus

VIP Player's Club Announcement Bonus
To celebrate our new VIP Player's Club we are offering a limited time 100% deposit bonus in the casino up to 1 btc. Simply deposit 0.05 btc or more today at anytime on 12/29/2014 or 12/30/2014, comment on this thread about what your favorite part of the bonus program is and submit a ticket at www.betcoin.ag/support with your username, amount deposited and VIP Player's Club Bonus in the subject to earn your bonus. This bonus will expire Tuesday, December 30 at 8pm EST.

Please visit the Betcoin VIP Player's Club at www.betcoin.ag/vip

[Gogo ppp]

"Please let me know your username so that we can help you quickly."

Which issue are you referring to helping me with once you get my username?

"No response to date to the email I sent you on June 24th [2 weeks ago], nor the 2nd send (after getting no response) on June 26th."

Also no one -  including you - has yet to respond to the issue in those emails, reproduced in post #1050 above [posted July 1st, 6 days ago], as well as the issues in post #1054 above.

You ask what issues that we will help you with with your username?  Your email / ticket related issues.

We will be able to help you with responding to your tickets / emails that you say were not responded to 2 weeks ago.  We ask you for your username because we will be able to quickly look up your tickets / emails with your username because at present we are not seeing any outstanding tickets or emails.  

As to your second point, no one has responded to the those emails because we don't have a username or email address to look up to find them and for some reason you refuse to provide that here and have your situation resolved.

As to your other question, we are adding in more and more wagering options which have been a bit delayed, but we will have many more wagering options in due time including the ones you have suggested.  

You can pm it if you prefer of course as we prefer discussing your emails privately however will also resolve your issues publicly if you prefer.  

"no one has responded to the those emails because we don't have a username or email address to look up to find them and for some reason you refuse to provide that here and have your situation resolved."



"You can pm it if you prefer of course as we prefer discussing your emails privately however will also resolve your issues publicly if you prefer.  "

Yes, of course I do not want to post my email address and username on a public forum.


But beyond that -




""no one has responded to the those emails because we don't have a username or email address to look up to find them"



Here's an easy way to find them = RTFT!!!

The emails in questions are cut and pasted in full in post #1050.

If you'd paid attention and taken the time to RTFT you would know that you don't have to look for the emails because they're posted right here.

Sheesh!


I will pm you my email address anyway in case it helps you find out why it's taken several weeks, a resend, about 6 posts, and posting on PeepsPlace thread, before getting any response.

[Gogo ppp]

"Please let me know your username so that we can help you quickly."

Which issue are you referring to helping me with once you get my username?

"No response to date to the email I sent you on June 24th [2 weeks ago], nor the 2nd send (after getting no response) on June 26th."

Also no one -  including you - has yet to respond to the issue in those emails, reproduced in post #1050 above [posted July 1st, 6 days ago], as well as the issues in post #1054 above.

You ask what issues that we will help you with with your username?  Your email / ticket related issues.

We will be able to help you with responding to your tickets / emails that you say were not responded to 2 weeks ago.  We ask you for your username because we will be able to quickly look up your tickets / emails with your username because at present we are not seeing any outstanding tickets or emails.  

As to your second point, no one has responded to the those emails because we don't have a username or email address to look up to find them and for some reason you refuse to provide that here and have your situation resolved.

As to your other question, we are adding in more and more wagering options which have been a bit delayed, but we will have many more wagering options in due time including the ones you have suggested.  

You can pm it if you prefer of course as we prefer discussing your emails privately however will also resolve your issues publicly if you prefer.  

"no one has responded to the those emails because we don't have a username or email address to look up to find them and for some reason you refuse to provide that here and have your situation resolved."



"You can pm it if you prefer of course as we prefer discussing your emails privately however will also resolve your issues publicly if you prefer.  "

Yes, of course I do not want to post my email address and username on a public forum.


But beyond that -




""no one has responded to the those emails because we don't have a username or email address to look up to find them"



Here's an easy way to find them = RTFT!!!

The emails in questions are cut and pasted in full in post #1050.

If you'd paid attention and taken the time to RTFT you would know that you don't have to look for the emails because they're posted right here.

Sheesh!


I will pm you my email address anyway in case it helps you find out why it's taken several weeks, a resend, about 6 posts, and posting on PeepsPlace thread, before getting any response.

FOLLOWUP - As stated, I did pm my email address to this person, and received the following pm back on July 9th  (16 days ago):

"Found your ticket and will respond to it shortly."


Unsurprisingly, no response to date, 16 days later.



So to summarize:

April 2nd, 2015 - I send email with 3 suggestions.

April 3rd - Response -

"Excellent suggestions.
>
> Yes
> Yes
> Yes
>
> Please give us 2 weeks on this. Thank you for the suggestions."


June 24th - I send email pointing out that I've given them over 2 months, well beyond the 2 weeks promised to make the additions to their site, and nothing has changed.

June 27th - I resend due to not receiving a response, despite numerous posts by them boasting of having increased greatly their cs support.
No response.

I post in this thread on July 1st, 5th, and 6th.
No response.

I post in Peeps Place rating thread.
Perhaps he sent them a message, as finally a response here on July 7th.
The person responding here has clearly not bothered to take a few minutes to read my posts in this thread.


I pm the person my email address for the original emails sent months ago which were never responded to.

On July 9th, get this:


"Found your ticket and will respond to it shortly."


July 25th - Still no response after 16 days.


This is not just incompetent cs.

When a business is this untogether, that they're incapable of responding over a 2.5 month period, there are serious underlying problems.

I had a similar problem getting responses from BetVIP - although not near as bad as Betcoin - and they are out of business.


This book is beyond incompetent.
They take incompetence to record heights.

[Betcoin.AG]

We have been undergoing another huge update in order to accommodate the most line providers as well as adding in several more live traders to ensure the odds are very competitive.  We are expecting to complete this by the start of the fall sports season which is 21-48 days away.  Should be sooner and will keep you posted.  

With regard to your comparison to BetVip, you couldn't be more off, our founders have over 16 years of online gaming experience and their original businesses remain the very best online in the fiat world and we all will continue to work hard to make this the best online sports destination overall.  

On another note, we are extremely happy to report that activity continues to improve everyday and even in the slower summer months we are at a record high overall in our sports department.  Thank you.  

[Gogo ppp]

We have been undergoing another huge update in order to accommodate the most line providers as well as adding in several more live traders to ensure the odds are very competitive.  We are expecting to complete this by the start of the fall sports season which is 21-48 days away.  Should be sooner and will keep you posted.  

With regard to your comparison to BetVip, you couldn't be more off, our founders have over 16 years of online gaming experience and their original businesses remain the very best online in the fiat world and we all will continue to work hard to make this the best online sports destination overall.  

On another note, we are extremely happy to report that activity continues to improve everyday and even in the slower summer months we are at a record high overall in our sports department.  Thank you.  

"...our founders have over 16 years of online gaming experience and their original businesses remain the very best online in the fiat world...".

What are the names of those businesses?

Why didn't they just add bitcoin to one of their existent sportsbooks (which you claim are the very best online fiat books)?

[fox19891989]

I have emailed to sportsbook about increasing my bet limit here. But no response for 1 day.

[LFC_Bitcoin]

I have emailed to sportsbook about increasing my bet limit here. But no response for 1 day.

Try to relax bro, give them more than 1 day to respond before starting to worry
What's your current bet limit & what are you trying to increase it to? I only ask through curiosity.

[IIpeBeD_MeDBeD]

Do not betting with betcoin.ag
If you would win regulary, then they reduce your bets limit.